What Medchart does

Medchart Inc. is a US-incorporated (Delaware) healthcare technology company that operates an automated Release of Information (ROI) platform for healthcare providers, physicians, pharmacies, and physiotherapy clinics. The platform captures patient consent, validates identity, matches patient records to authorized requesters, collects payment, and electronically releases medical records, consolidating what is traditionally a manual, multi-channel, paper-heavy workflow into a single integrated system. Core technology components include omni-channel request routing (funneling requests from any submission channel into one inbox), identity verification and patient matching, payment collection integration, AES 256-bit encryption at rest and in transit, white-label branded patient interfaces, and detailed compliance logging and reporting formatted for annual audits. The product is HIPAA-aligned and built on US privacy law.

The business operates a transaction-based revenue model, with payment collected from the requester side before records are released, generating per-transaction revenue. Distribution is enterprise field sales, with sales qualification routed through HubSpot and direct outreach to large US healthcare organizations. The customer base disclosed on the website includes Cleveland Clinic, LifeLabs, Southlake Regional Health Centre, and Sunnybrook Diagnostic Imaging, indicating traction across academic medical centers, regional hospitals, and diagnostic/laboratory providers. The company's primary geographic focus is the United States, anchored by a Coppell, Texas headquarters, with operational signals (Toronto firmographic reference, Smile Digital Health integration) suggesting a cross-border North American footprint. Medchart is a privately held corporation, with no publicly disclosed funding rounds, revenue figures, M&A activity, or patents in the source material. Founded in 2015, the company has 101-250 employees and maintains a dedicated Chief Privacy Officer function (Juliana Doxey) to oversee regulatory adherence.

Name

Medchart

Legal name

Medchart Inc.

Website

https://medchart.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

101–250 employees

Short description

Medchart provides an automated Release of Information platform that lets US healthcare providers capture patient consent, verify identity, collect payment, and electronically release medical records. It serves hospitals, diagnostic imaging centers, laboratories, physicians, and pharmacies.

Ownership category

akta.pro rank

Product category

Healthcare Release of Information Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Patient-Mediated Exchange & Personal Health Data Access (Blue Button, SMART on FHIR) (HLACABAN)

akta.pro secondary industries

Consent, Preference & Data Rights Management (incl. HIPAA/GDPR support) (HLACAIAG), Record Locator Services (RLS) & Longitudinal Record Aggregation (HLACABAH), Clinical Forms, Templates & Digital Consent (eSignature) (HLACAAAJ)

Keywords

• Medical record release
• Release of information software
• Healthcare compliance automation
• Patient consent management
• Health information exchange

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Transaction-based Medical Record Release: Medchart facilitates the release of medical records and collects payment before records are released electronically. Revenue is generated on a per-transaction basis as records requests are processed and completed.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Medchart provides an automated Release of Information (ROI) platform for healthcare providers, physicians, pharmacies, and physiotherapy clinics. The platform captures patient consent, validates identity, matches records, collects payment, and electronically releases medical records through a single unified inbox that consolidates requests from any submission channel. It is delivered as a white-label, HIPAA-compliant solution with AES 256-bit encryption and integrates with FHIR endpoints via Smile Digital Health.

Product overview

Medchart offers a single unified platform for automated release of medical information (ROI services). The core product combines automated record request processing, white-label patient interfaces, identity verification, consent management, payment collection, and compliance reporting into an integrated workflow. The platform supports omni-channel request routing, integrates with Smile Digital Health FHIR endpoints, and provides AES 256-bit encryption for data security.

Differentiator

Problem solved

Functional benefit

Products and services

• Automated Release of Information (ROI) Services Core SaaS platform that automates medical record release for healthcare providers, physicians, pharmacy, and physiotherapy clinics — including patient consent capture, identity verification, patient matching, payment collection, and electronic release of records.
• White-Label Record Request Experience White-label, branded patient-facing interface enabling healthcare provider customers to offer their own branded, streamlined record request experience where end users submit required authentication information to access health information.

Quantifiable outcome

• Reduced costs related to release of information and privacy compliance
• +1 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

One partnership is on record.

• Smile Digital HealthcoreTechnology or IntegrationMedchart integrates with Smile Digital Health to increase utilization rates of existing IAS (Information Arbitrage Service) FHIR Endpoints. This integration allows payers to save costs by leveraging existing FHIR infrastructure through Medchart's record release automation platform.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Verisma: Verisma is a US-based release-of-information (ROI) automation vendor serving hospitals and health systems with a similar request-management, identity-verification, and compliance workflow. It directly competes with Medchart in automating medical record release for healthcare providers.
• MRO Corp: MRO is a long-standing healthcare ROI and clinical data exchange vendor that handles release of information, audit tracking, and payer-provider record requests. Its core offering overlaps almost entirely with Medchart's automated ROI platform for hospitals and ambulatory providers.
• HealthMark Group: HealthMark Group provides release-of-information technology and services for hospitals, clinics, and ambulatory providers, including patient-directed record requests. It is a close competitor in the automated medical record release market.
• ChartRequest: ChartRequest operates an online medical record request platform for healthcare providers, requesters, and patients with built-in identity verification, consent capture, and payment. It is a direct SMB-to-mid-market peer competing on the same digital ROI workflow.

Broad incumbents

• Ciox Health (Datavant): Ciox Health, now part of Datavant, is the largest US health information exchange and ROI incumbent serving thousands of hospitals and payers. It offers Medchart's core ROI capability as part of a broader clinical data exchange and de-identification portfolio.

Emerging players

• Kno2: Kno2 provides a clinical information exchange network built on interoperability standards (FHIR, DirectTrust) for providers, payers, and patients. It overlaps with Medchart's interoperability and consent-driven record sharing but emphasizes exchange over ROI automation.
• 1upHealth: 1upHealth is a FHIR-native health data platform that aggregates, normalizes, and shares patient records via APIs for providers and payers. It competes for the same payer-provider interoperability budget that drives Medchart's record release volume.
• Particle Health: Particle Health offers a medical record retrieval API that lets payers and developers query and exchange patient records via a national FHIR-based network. It is an emerging alternative to traditional ROI providers for payer-driven record requests.
• Health Gorilla: Health Gorilla operates a Clinical Information Network that connects providers, labs, and payers for record retrieval, exchange, and interoperability. It competes for the same cross-organization clinical data flow that underpins Medchart's ROI transactions.

Others

• Smile Digital Health: Smile Digital Health is a health data interoperability platform and existing Medchart integration partner. It is included as a strategic ecosystem peer because Medchart's FHIR-based growth is tightly coupled with Smile's IAS FHIR endpoints.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/realMedChart
• LinkedInlinkedin.com/company/medchart
• Xx.com/realmedchart

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medchart