Haven House

What Haven House does

Haven House, Inc. is a 501(c)(3) nonprofit (Charity ID 85-0422830) operating the only domestic violence shelter serving Sandoval County, New Mexico, a county of approximately 137,608 residents. Founded in 1982 and headquartered in Rio Rancho, the organization runs an eight-bedroom secure shelter facility with capacity for up to 20 victims and their children, offering stays of up to 90 days. All services are provided free of charge and confidentially. The service portfolio is delivered entirely by human staff and includes a 24/7 crisis hotline (1-800-526-7157), emergency shelter, individualized case management, legal advocacy (including assistance with temporary restraining orders and court accompaniment), in-shelter and out-of-shelter support groups, life-skills classes, individual and group therapeutic counseling, and dedicated children's programs for kids who have witnessed domestic violence.

The organization has no proprietary technology products; its operational stack is limited to a public information website, Facebook and Instagram social channels, and a Square-based online merchandise store that serves as an auxiliary fundraising channel. Its core go-to-market motion is community-led: victims enter the system through the crisis hotline, self-referral, or formal referral pipelines from law enforcement, hospitals and healthcare agencies, CYFD (Children, Youth and Families Department), counselors, and partner coalitions. Outreach and education programs at businesses, health fairs, and community events generate top-of-funnel awareness.

Revenue is generated entirely through charitable contributions and fundraising. The primary streams are individual and business donations (tax-deductible per IRS guidelines, accepted via PayPal and check), event sponsorships under the Purple Ribbon Initiative, and an Adopt-the-Shelter program through which companies and groups provide in-kind operational support or volunteer services. Federal grants (e.g., $18,500 from HHS in July 2023) supplement these local sources. The customer base is domestic violence victims and their children in Sandoval County, served at no cost; no commercial customers or revenue-per-user pricing applies.

Name

Haven House

Legal name

Haven House, Inc.

Website

https://havenhouseinc.org

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

1–10 employees

Short description

Haven House is a 501(c)(3) nonprofit operating the only domestic violence shelter in Sandoval County, New Mexico. It provides free, confidential emergency shelter (8 bedrooms, up to 20 residents) plus 24/7 crisis hotline, case management, legal advocacy, counseling, and children's programs to DV victims.

Ownership category

akta.pro rank

Product category

Domestic Violence Shelter and Victim Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Residential Mental Health and Substance Abuse Facilities (62322)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO)

akta.pro secondary industry

Resident Support Services (RA Training Support, On-Call Coordination, Crisis Response Liaison) (EDAEAFAM)

Keywords

• Domestic violence shelter
• Crisis intervention services
• Victim advocacy programs
• Emergency housing support
• Trauma counseling services

Headquarters

HQ city

Rio Rancho

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Donations and Fundraising: Haven House operates as a 501(c)(3) nonprofit organization that relies on charitable donations from individuals, businesses, and organizations. Donations are tax-deductible in accordance with IRS guidelines. The organization accepts both online PayPal donations and check donations by mail.
2. Sponsorship Revenue: Haven House generates revenue through event sponsorships, including their Purple Ribbon Initiative. Businesses and organizations sponsor events at various levels to support the organization's operations.
3. Adopt-the-Shelter Program: Companies and groups can 'adopt' the shelter by providing for daily operational needs or volunteering services such as grounds keeping, maintenance, and cleaning.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Haven House operates an 8-bedroom emergency shelter facility providing up to 90 days of confidential temporary housing for up to 20 domestic violence victims and their children in Sandoval County, New Mexico. All services — including the 24/7 crisis hotline, case management, legal advocacy, therapeutic counseling, support groups, life-skills classes, and children's programs — are provided free of charge.

Product overview

Haven House is a nonprofit domestic violence services organization, not a technology company. It provides a unified set of social services centered on emergency shelter (8-bedroom facility serving up to 20 individuals) and comprehensive victim support programs. The service portfolio includes: Emergency Shelter as the core offering, complemented by Crisis Intervention/24-7 Hotline, Case Management, Legal Advocacy (TPOs, court accompaniment, referrals), Therapeutic Counseling, Children's Programs, Support Groups, Life Skills Classes, and Outreach/Community Education. All services are provided free-of-charge to domestic violence victims in Sandoval County, New Mexico. The organization also operates an online store (Square) for merchandise sales supporting fundraising.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Shelter Services Secure and confidential 8-bedroom emergency shelter facility in Rio Rancho, New Mexico, providing up to 90 days of temporary housing for up to 20 domestic violence victims and their children, with private bathrooms, common areas, playroom, and outdoor playground. Services are free of charge.
• Crisis Intervention and 24/7 Hotline 24/7 crisis hotline at 1-800-526-7157 (local 505-896-4869) providing immediate crisis intervention, brief telephone assessment, and safety planning for domestic violence victims.
• Case Management Individualized goal development and ongoing support from Domestic Violence Resource Navigators, connecting clients to housing, job readiness, safety planning, and other community resources.
• Legal Advocacy Assistance with temporary restraining orders, navigation of the court system, accompaniment to court hearings, and referrals to free legal assistance through New Mexico Legal Aid and partner attorneys.
• Support Groups In-shelter and out-of-shelter group sessions covering dynamics of domestic violence, self-esteem, safety planning, goal setting, life skills, and healthy relationships in a confidential environment.
• Life Skills Classes Educational classes covering domestic violence awareness, parenting skills, and practical life skills to help survivors build independence and establish healthy boundaries.
• Therapeutic Counseling Individual and group counseling services for domestic violence victims and their children who have experienced trauma, delivered both in-shelter and through outreach programs.
• Children's Programs Dedicated children's case management and therapeutic activities for children who have witnessed domestic violence, including a dedicated playroom and age-appropriate support at the shelter.
• Outreach and Community Education Informational programs, classes, and trainings on domestic violence for community organizations, health fairs, and businesses to raise awareness and connect victims with services.
• Online Merchandise Store Online retail store on Square (nmhavenhouse.square.site) offering merchandise whose proceeds support Haven House operations and fundraising.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• City of Rio RanchocoreGTM or Marketing PartnerCity of Rio Rancho sponsors Haven House's Purple Ribbon Initiative, supporting awareness and fundraising efforts for domestic violence services in the community.
• United Way of Central New MexicocoreGTM or Marketing PartnerUnited Way of Central New Mexico sponsors Haven House's Purple Ribbon Initiative, providing funding and community support for domestic violence programs.
• AllstateminorGTM or Marketing PartnerAllstate sponsors Haven House's Purple Ribbon Initiative, supporting domestic violence awareness efforts in New Mexico.
• McDonald'sminorGTM or Marketing PartnerMcDonald's local franchise sponsors Haven House's Purple Ribbon Initiative event.
• St. Paul's United Church of ChristminorGTM or Marketing PartnerSt. Paul's United Church of Christ sponsors Haven House's Purple Ribbon Initiative, providing faith-based community support for domestic violence services.
• KRQEminorGTM or Marketing PartnerKRQE (television station) sponsors Haven House's Purple Ribbon Initiative, providing media visibility for domestic violence awareness campaigns.
• Cumulus RadiominorGTM or Marketing PartnerCumulus Radio sponsors Haven House's Purple Ribbon Initiative, providing radio airtime and support for awareness campaigns.
• NM Legal AidcoreImplementation/ SI/ Consulting PartnerHaven House refers clients to NM Legal Aid for free legal assistance. Staff helps clients locate attorneys at no cost through New Mexico Legal Aid for various legal proceedings including orders of protection, custody, and divorce.
• New Mexico Coalition Against Domestic ViolencecoreStrategic or Co-development PartnerHaven House is a member of the New Mexico Coalition Against Domestic Violence, working collaboratively to end domestic violence statewide through coordinated advocacy and policy efforts.
• Sandoval County Domestic Violence Coordinated Community ResponsecoreStrategic or Co-development PartnerHaven House participates in the Sandoval County Domestic Violence Coordinated Community Response, coordinating services across agencies for comprehensive victim support.
• Coalition to Stop Violence Against Native WomencoreStrategic or Co-development PartnerHaven House is a member of the Coalition to Stop Violence Against Native Women, addressing domestic violence issues specific to Native American communities in New Mexico.
• Domestic Violence/Sexual Assault NetworkcoreStrategic or Co-development PartnerHaven House participates in the Domestic Violence/Sexual Assault Network, working to end domestic violence in New Mexico through collaborative network efforts.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• La Casa, Inc. Domestic violence shelter and services provider based in Las Cruces, New Mexico. Directly comparable in mission, service mix (shelter, advocacy, counseling), and rural/small-city New Mexico operating context.
• Community Against Violence (CAV): Northern New Mexico domestic violence services organization serving Taos and surrounding counties. Provides shelter, advocacy, prevention education, and counseling on a comparable scale to Haven House in another rural NM market.
• AWARE New Mexico: Albuquerque-based domestic violence services organization offering shelter, case management, and advocacy. Closest urban peer operating the same integrated service model in the same state.
• The Life Link: Santa Fe, New Mexico nonprofit providing emergency shelter, housing, and behavioral health services including domestic violence support. Comparable operating geography (northern New Mexico) and service model.

Regional players

• YWCA of New Mexico: New Mexico YWCA chapter providing domestic violence services, housing, and advocacy across Albuquerque and broader New Mexico. Larger umbrella organization with overlapping DV programming but broader mission scope.

Broad incumbents

• National Domestic Violence Hotline: National 24/7 crisis hotline and resource hub serving DV victims across the United States. Operates the same crisis hotline model as Haven House at vastly greater scale and geographic reach.

Others

• New Mexico Coalition Against Domestic Violence: Statewide coalition of which Haven House is a member. Provides policy advocacy, training, and funding distribution to member DV service providers across New Mexico rather than direct victim services.
• Coalition to Stop Violence Against Native Women: New Mexico-based coalition addressing domestic and sexual violence in Native American communities. Haven House is a member; the coalition focuses on advocacy, training, and tribal-state coordination rather than direct service delivery.
• National Network to End Domestic Violence (NNEDV): National social change organization representing state and territorial DV coalitions and their member programs. Provides policy advocacy, training, and technology resources (including the Safety Net technology project) to the DV field.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/nmhavenhouse
• Instagraminstagram.com/nmhavenhouse
• LinkedInlinkedin.com/company/havenhousetn-org

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven House