Scaled Cognition
Scaled Cognition builds APT-1, a proprietary Large Action Model that delivers hallucination-free, policy-enforced AI for enterprise customer experience workflows, sold via direct enterprise sales, API access, and OEM embedding through the Genesys Cloud platform to banks, retailers, travel, telecom, and BPOs.
- Company typePrivate
- Founded2022
- HeadquartersAmesbury, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Scaled Cognition does
Scaled Cognition, Inc. is a private AI company founded in 2022 and headquartered in Mountain View, California, that builds and sells APT-1 (Agentic Pretrained Transformer), a proprietary Large Action Model (LAM) engineered specifically for enterprise customer experience workflows. Unlike general-purpose LLMs that operate as plausibility engines, APT-1 treats information provenance and actions as first-order objects and enforces business policies at the architectural level rather than via prompts, enabling hallucination-free, deterministic responses across voice and chat channels. The company wraps this core model with a CX Agent Platform that includes AgentTwin for automated agent generation from conversation data, GenAPI simulation for pre-deployment validation against thousands of scenarios, and Agent Evaluator/Monitoring for ongoing reliability assurance.
The product is delivered via three go-to-market motions: direct enterprise field sales with hands-on research team support for proof-of-concept and production deployment; usage-based API access with prepaid Use Credits and custom enterprise subscriptions under a Master Subscription Agreement; and OEM/embedded licensing through the Genesys Cloud platform, where APT-1 powers the Genesys Cloud Agentic Virtual Agent. Target customers are large enterprises in Banking & Finance (primary), Retail & E-Commerce, Travel & Hospitality, Telecommunications, and BPOs & CX Service Providers, with named early adopters including M&T Bank, DNB (Norway), and Banco Pichincha (Ecuador).
The company monetizes through subscription, usage-based API credits, and OEM licensing. It is venture-backed, having raised a $100 million Series A in June 2026 led by Khosla Ventures with participation from strategic investor and distribution partner Genesys, at a post-money valuation of approximately $750-$850 million. Scaled Cognition has approximately 27 employees and is led by co-founders Dan Roth (CEO) and Dan Klein (CTO, UC Berkeley professor), both of whom previously co-founded an agentic AI company sold to Microsoft.
Scaled Cognition firmographics
Firmographics- Name
- Scaled Cognition
- Legal name
- Scaled Cognition, Inc.
- Website
- https://scaledcognition.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Scaled Cognition builds APT-1, a proprietary Large Action Model that delivers hallucination-free, policy-enforced AI for enterprise customer experience workflows, sold via direct enterprise sales, API access, and OEM embedding through the Genesys Cloud platform to banks, retailers, travel, telecom, and BPOs.
- Ownership category
- akta.pro rank
Scaled Cognition industry classification
Industry- Product category
- Enterprise Conversational AI
- NAICS
- Software Publishers (5132), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industries
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ), Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem) (HDAEANAC)
Keywords
Where Scaled Cognition is headquartered
LocationHeadquarters
- HQ city
- Amesbury
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Scaled Cognition business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Subscription-based access to APT model and platform. Fees are set forth in Master Subscription Agreement. Supports Use Credits for prepay, auto-renews for additional periods equal to expiring subscription term or one year (whichever is shorter), with 30-day notice required for non-renewal.
- API Usage Credits: Prepaid Use Credits that can be purchased for API access to the platform. Credits expire 1 year after purchase unless otherwise agreed. Non-refundable except where required by law.
- OEM/Licensing to Partners: Technology licensing embedded within partner platforms (e.g., Genesys Cloud Agentic Virtual Agent powered by APT-1 LAM), distributed through partner ecosystem.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with negotiated pricing |
| Usage-based | Pay-as-you-go | Usage-based API credits (Pay-as-you-go) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Scaled Cognition product offering
Product offeringCore offering
Scaled Cognition builds and sells APT-1 (Agentic Pretrained Transformer), a Large Action Model that delivers deterministic, hallucination-free AI for enterprise customer experience workflows. The model is exposed through a standard stateless RESTful API and is bundled with a CX Agent Platform that includes AgentTwin, GenAPI simulation, Agent Evaluator, and Agent Monitoring tools for authoring, validating, and operating production-ready AI agents. Customers consume the technology either via direct enterprise deployment or through OEM embedding inside partner platforms such as Genesys Cloud.
Product overview
Scaled Cognition offers a unified CX Agent Platform centered on its APT (Agentic Pretrained Transformer) large action model. The platform comprises the core APT-1 model for hallucination-free customer service, AgentTwin for automated agent creation from conversation data, and the exploration/go-live platform featuring GenAPI simulation, Agent Evaluator, Agent Monitoring, and Test Case Generators. The architecture supports no-code, low-code, and SDK-based development with deployment options in customer VPC or on-premises environments.
Differentiator
Problem solved
Functional benefit
Brands
- APT (Agentic Pretrained Transformer): The company's flagship large action model designed to eliminate hallucinations in enterprise customer experience workflows, providing Super-Reliable Intelligence for CX automation.
- APT-1
- GenAPI™
- AgentTwin
Products and services
- APT-1 (Agentic Pretrained Transformer)
Quantifiable outcome
- 99% accuracy rate achieved across 46 financial institutions in production deployment
- +2 more outcomes
Companies that use Scaled Cognition
Customer profileNamed customers3 records
Segments5 records
Ideal customer profiles5 records
Scaled Cognition technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
Scaled Cognition partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- GenesysflagshipStrategic partnership to develop reliable agentic AI for customer experience workflows, with Genesys integrating APT-1 (Large Action Model) into its Genesys Cloud platform. Jointly developed the industry's first agentic virtual agent built with LAMs for enterprise CX, enabling autonomous end-to-end resolution of customer requests. General availability planned for Q1 of Genesys fiscal year 2027.
Scale indicators5 records
Recent moves5 records
Expansion highlights6 records
Scaled Cognition competitors and assessment
Company assessmentDirect peers
- Forethought: Enterprise AI platform for customer support, offering AI agents that resolve tickets end-to-end with workflow automation. Comparable to Scaled Cognition in serving enterprise customer service automation use cases, though with a different underlying architecture.
- Cresta: Real-time AI agent assist and autonomous CX platform for contact centers, with focus on improving reliability and outcomes in customer conversations. Comparable to Scaled Cognition on CX focus, though more weighted toward human-in-the-loop augmentation.
- Cognigy: Enterprise conversational and agentic AI platform for customer service automation, with strong presence in European BPO and enterprise CX markets. Comparable to Scaled Cognition as a direct alternative for enterprises deploying AI agents in production customer service workflows.
- Ada: AI-powered customer service automation platform serving enterprise clients with autonomous resolution of customer inquiries. Comparable to Scaled Cognition in target market, delivery model (chat/voice agents), and focus on reducing escalation rates.
- Yellow.ai: Enterprise conversational AI platform offering autonomous CX agents across chat and voice for large enterprises in banking, retail, and travel. Comparable to Scaled Cognition across several of the same target verticals and customer service automation use cases.
- Sierra AI: Agentic AI platform for enterprise customer experience, building reliable conversational agents with strong emphasis on safety and policy adherence. Closely comparable to Scaled Cognition on enterprise CX focus and reliability differentiation, competing for similar large-enterprise customers.
- Decagon: Enterprise agentic AI platform purpose-built for customer experience, providing AI agents that resolve customer requests autonomously. Directly comparable to Scaled Cognition in target market (enterprise CX), product (autonomous CX agents), and reliability-focused value proposition.
Broad incumbents
- Genesys: Largest enterprise CX platform with 8,000+ customers and ~$2.2B ARR in Genesys Cloud CX, into which APT-1 is embedded. Both a strategic partner/ investor and an incumbent whose own agentic AI roadmap could compete with Scaled Cognition over time.
- Anthropic: Frontier AI lab building Claude, with safety and reliability as core differentiators and an expanding enterprise footprint including CX workloads. Comparable as a broader incumbent that competes on reliability for enterprise agentic workloads and could displace specialized LAM providers.
Emerging players
- Cohere: Enterprise-focused foundation model provider with emphasis on deployment flexibility (cloud, VPC, on-prem) and reliability features. Comparable to Scaled Cognition as an enterprise AI alternative with overlapping reliability and deployment-mode value propositions.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Scaled Cognition social profiles
Digital presenceScaled Cognition financial estimates
Financial estimateRevenue estimate
Valuation estimate
Scaled Cognition leadership team
Management profileNumber of profiles
Profiles12 records
Scaled Cognition funding detail
Funding detailFunding overview
Funding rounds3 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Scaled Cognition M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Scaled Cognition
What does Scaled Cognition do?
Scaled Cognition builds and sells APT-1 (Agentic Pretrained Transformer), a Large Action Model that delivers deterministic, hallucination-free AI for enterprise customer experience workflows. The model is exposed through a standard stateless RESTful API and is bundled with a CX Agent Platform that includes AgentTwin, GenAPI simulation, Agent Evaluator, and Agent Monitoring tools for authoring, validating, and operating production-ready AI agents. Customers consume the technology either via direct enterprise deployment or through OEM embedding inside partner platforms such as Genesys Cloud.
Is Scaled Cognition a public or private company?
Scaled Cognition is a private company. It is classified as venture growth investor backed and is currently operating.
When was Scaled Cognition founded?
Scaled Cognition was founded in 2022. It employs 11 to 50 people.
Where is Scaled Cognition based?
Scaled Cognition is headquartered in Amesbury, United States, in the North America region.
How does Scaled Cognition make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are API Usage Credits and OEM/Licensing to Partners.
Who are Scaled Cognition's main competitors?
Direct peers on record are Forethought, Cresta, Cognigy, Ada, Yellow.ai, Sierra AI and Decagon. Broad incumbents are Genesys and Anthropic. Cohere is listed as an emerging player.
Does Scaled Cognition have an API?
Yes. APT delivers Super-Reliable Intelligence through a standard, stateless RESTful API. All prompts and business logic stay with the customer. Build with no-code, low-code, or SDKs. Run in your VPC or on-premises.
What industry is Scaled Cognition in?
Scaled Cognition's product category is Enterprise Conversational AI. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 5132 and its SIC code is 7372.