Madison Community Services

What Madison Community Services does

Madison Community Services is a non-profit, multi-service mental health agency headquartered at 355 Church Street in Toronto, Ontario, founded in 1981. The organization provides recovery-based mental health case management to over 500 clients annually and operates seven congregate houses alongside partnerships with seven additional supportive housing providers and private landlords. Services are delivered in five languages — Farsi, Dari, Arabic, Spanish, and Ukrainian — targeting individuals with mental health challenges, newcomers and refugees, homeless and at-risk populations, and women requiring gender-specific programming. Its core programs include Pathways To Home (PTH), the CAMH-Madison High Support Housing collaboration, Congregate Living, Recovery during Immigration and Settlement (RISE), Drop-In Services, Art Expressions, the Women's Solution Focused Dance Program, Social Recreation, and the Equitable Bank-Client Education Bursary Fund, with a free Tax Clinic added in March 2026.

The business model is non-profit: services are provided at no direct cost to clients, funded through a mix of government grants (notably Toronto Employment & Social Services), corporate sponsorship (Equitable Bank), individual donations via CanadaHelps, and grant funding (Bell Let's Talk). Madison achieved official Accreditation from Accreditation Canada in 2024, validating adherence to national quality and governance standards. The organization employs 51–100 staff and maintains a referral-driven distribution model through 30+ community partnerships spanning CAMH, Toronto Community Housing, UHN, COSTI Immigrant Services, Local Immigration Partnerships, and Toronto Public Health. There is no proprietary technology product, no mobile application, and no disclosed AI capabilities — service delivery is human-led and grounded in the Recovery Model and Social Determinants of Health framework.

Name

Madison Community Services

Legal name

Madison Community Services

Website

https://madisoncs.org

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

51–100 employees

Short description

Madison Community Services is a Toronto-based non-profit mental health agency, founded 1981, providing recovery-based case management to 500+ clients annually and operating seven congregate houses plus partnerships with seven additional housing providers, serving individuals with mental health challenges, newcomers, and homeless populations in multiple languages.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Mental Health and Substance Abuse Facilities (623220), Community Housing Services (62422), Other Residential Care Facilities (6239), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGACAD)

akta.pro secondary industries

Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Residential Mental Health Treatment Centers (HLAFACAC), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Mental health case management
• Supportive housing services
• Community mental health agency
• Recovery-oriented programs
• Newcomer settlement support

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding and Grants: Madison receives funding from government sources including Toronto Employment & Social Services (TESS) and other public funders to support mental health case management and supportive housing programs.
2. Donations: The organization accepts charitable donations through CanadaHelps platform and other channels. Major corporate sponsors like Equitable Bank provide both programmatic and bursary funding.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Madison Community Services provides recovery-based mental health case management, supportive housing, and community programs to individuals with mental health challenges, newcomers, and vulnerable populations in Toronto. The organization operates seven congregate houses plus collaborative housing partnerships and delivers specialized programs including RISE for newcomers, Art Expressions, Women's Dance, Drop-In Services, and an Education Bursary Fund. Services are offered at no direct cost to clients, funded primarily through government grants and charitable donations.

Product overview

Madison Community Services is a multi-service mental health agency established in 1981, offering a comprehensive portfolio of services focused on promoting independence, health, recovery, and community integration for persons with mental health challenges. The organization operates a core Supportive Housing Program (including seven congregate houses and collaborative partnerships), Mental Health Case Management services (serving over 500 clients annually), and specialized programs including the RISE program for newcomers, Art Expressions, Women's Solution Focused Dance, and Social Recreation. The service architecture combines housing stability with recovery-oriented case management, education support (via the Equitable Bank Bursary Fund), and drop-in services, all delivered with multilingual capabilities and a client-centered, recovery-based approach grounded in evidence-informed practices.

Differentiator

Problem solved

Functional benefit

Brands

• Pathways To Home (PTH): Pathways To Home program providing housing support services
• RISE
• Madison Drop-In Services
• Art Expressions Program
• Women's Solution Focused-Dance Program
• Social Recreation Program
• Equitable Bank-Client Education Bursary Fund

Products and services

• Mental Health Case Management

Quantifiable outcome

• Over 500 clients served annually through mental health case management services
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

31 partnerships are on record, tiered core, major and minor.

• Centre for Addiction and Mental Health (CAMH)coreStrategic or Co-development PartnerCAMH-Madison High Support Housing collaboration provides intensive housing support for clients with complex mental health needs.
• Toronto Community Housing Corporation (TCHC)coreStrategic or Co-development PartnerPartnership for housing placement services, helping clients access priority housing through TCHC.
• COSTI Immigrant ServicescoreChannel Partner/ Reseller/ DistributorCOSTI refers newcomers to Madison's RISE program for mental health and settlement support services.
• University Health Network (UHN)majorStrategic or Co-development PartnerHealthcare partnership for coordinated client care and health services integration.
• Inner City Family Health Team (ICFHT)majorStrategic or Co-development PartnerPartnership with family health team for primary healthcare integration for clients.
• Toronto Alliance To End Homelessness (TAEH)coreStrategic or Co-development PartnerMembership in Toronto alliance working to end homelessness through coordinated housing efforts.
• Local Immigration Partnership (North, East, South and West)majorChannel Partner/ Reseller/ DistributorMulti-regional partnership with Local Immigration Partnerships across Toronto for newcomer referral services.
• Fred VictorminorStrategic or Co-development PartnerCollaboration on supportive housing services and shared client services.
• LOFT Community ServicesminorStrategic or Co-development PartnerPartnership for housing and mental health services coordination.
• Agincourt Community Services Association (ACSA)minorChannel Partner/ Reseller/ DistributorCommunity services partnership for local service coordination.
• The Access PointminorChannel Partner/ Reseller/ DistributorReferral partner for access to mental health and supportive housing services.
• Bob Rumball School of Excellence for the DeafminorStrategic or Co-development PartnerPartnership for serving deaf and hard of hearing clients with mental health needs.
• Canadian Centre for Victims of TortureminorChannel Partner/ Reseller/ DistributorReferral partnership for serving torture survivors requiring mental health support.
• Centennial CollegeminorStrategic or Co-development PartnerEducational partnership potentially for student placements or client education programs.
• Eden Community HomesminorStrategic or Co-development PartnerSupportive housing provider partnership.
• Good Shepherd Non-Profit Homes TorontominorStrategic or Co-development PartnerHousing provider partnership for expanding housing options.
• Hong Fook Mental Health AssociationminorStrategic or Co-development PartnerMental health organization partnership for culturally specific services.
• Lansdowne Property Management (LPM)minorStrategic or Co-development PartnerProperty management partnership for housing operations.
• Mainstay HousingminorStrategic or Co-development PartnerHousing provider partnership.
• Mennonite New Life CentreminorChannel Partner/ Reseller/ DistributorNewcomer services partnership.
• Metropolitan Action Committee on Violence Against Women and Children (METRAC)minorStrategic or Co-development PartnerPartnership addressing violence against women and children's mental health needs.
• Newcomer Women's ServicesminorChannel Partner/ Reseller/ DistributorPartnership serving newcomer women with settlement support.
• St. Clare's Multifaith Housing SocietyminorStrategic or Co-development PartnerSupportive housing provider partnership.
• St. Stephen's Community HouseminorChannel Partner/ Reseller/ DistributorCommunity services partnership.
• The Cross-Cultural Community Services Association (TCCSA)minorChannel Partner/ Reseller/ DistributorCross-cultural services partnership for serving diverse populations.
• The Neighbourhood Organization (TNO)minorChannel Partner/ Reseller/ DistributorCommunity services partnership.
• Toronto Public HealthmajorStrategic or Co-development PartnerPublic health partnership for coordinated health services.
• Toronto Employment & Social Services (TESS)coreStrategic or Co-development PartnerGovernment social services partnership for client benefits and employment support.
• University SettlementminorChannel Partner/ Reseller/ DistributorCommunity services partnership.
• WoodGreen Community ServicesminorChannel Partner/ Reseller/ DistributorCommunity services partnership for expanded service reach.
• Working Women Community Centre (WWCC)minorChannel Partner/ Reseller/ DistributorWomen's services partnership for serving working women and newcomers.

Scale indicators5 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• COSTI Immigrant Services: COSTI is a major Toronto newcomer settlement agency that refers clients to Madison's RISE program. It is a direct peer in settlement and mental health support services for newcomers.
• St. Stephen's Community House: St. Stephen's is a Toronto community services nonprofit providing settlement, mental health, and housing supports to newcomers and vulnerable populations. Its RISE-adjacent newcomer services directly parallel Madison's RISE program.
• LOFT Community Services: LOFT is a Toronto-based multi-service mental health and supportive housing nonprofit that directly overlaps Madison's housing and case management services. Madison is already a partner with LOFT, reflecting near-identical service models and client populations.
• Fred Victor: Fred Victor is a long-established Toronto social services nonprofit providing supportive housing, mental health, and newcomer settlement services. It directly competes with Madison for both government funding and the same vulnerable client populations.
• WoodGreen Community Services: WoodGreen is one of the largest Toronto-based social service agencies offering housing, mental health case management, and newcomer services. It serves the same client segments as Madison but at substantially greater scale.
• Agincourt Community Services Association: ACSA is a Toronto-area community services nonprofit providing settlement, mental health, and housing supports to newcomers and vulnerable populations—directly comparable to Madison's service mix.
• Good Shepherd Non-Profit Homes Toronto: Good Shepherd operates supportive housing and homelessness services in Toronto, overlapping directly with Madison's Pathways to Home and congregate housing programs.
• COTA Health: COTA Health is a Toronto-based mental health service provider offering case management, supportive housing, and recovery services. It serves overlapping populations with comparable service models.
• CMHA Toronto (Canadian Mental Health Association, Toronto Branch): CMHA Toronto is the largest dedicated mental health nonprofit in Toronto offering case management, supportive housing, and recovery programs. It competes directly with Madison for the same mental health case management contracts and client base.
• Hong Fook Mental Health Association: Hong Fook is a Toronto-based mental health nonprofit serving Asian and newcomer communities with culturally responsive services—a direct functional peer to Madison's multilingual newcomer-focused programs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/madisoncshelps
• Facebookfacebook.com/MadisonToronto
• LinkedInlinkedin.com/company/madison-community-services-inc
• Instagraminstagram.com/madisoncommunity_services

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Madison Community Services