What Hanna Interpreting Services does

Hanna Interpreting Services LLC is a privately held language services provider founded in 2010 in San Diego, California, and now headquartered in a 15,000 sq ft facility in Spring Valley, CA. The company operates a network of over 10,000 vetted interpreters and translators delivering services across 300+ languages, with primary verticals in healthcare, government and social services, K-12 education, and legal. Core offerings span three interpretation modalities — on-site, over-the-phone (OPI), and video remote (VRI) — alongside document translation, website localization, ADA remediation, language assessments, transcription, and voice-over. Technology is centered on a proprietary AI-powered scheduling platform that matches interpreters by industry expertise, language pair, and location, supported by a HIPAA-compliant, Joint Commission-accredited, ISO 27001-certified infrastructure with EMR system integrations and a 24/7 self-serve client portal. The company claims a 99% on-site fulfillment rate, 8-second Spanish OPI connection times, and 20-second VRI connections.

Hanna monetizes primarily through professional services billing — per-project interpretation, per-minute OPI/VRI, and word-count- or scope-based translation — with quote-based pricing and no public rate cards. Distribution combines direct enterprise sales (particularly into healthcare systems, school districts, and government agencies), self-serve online ordering via the client portal, and the NASPO ValuePoint cooperative purchasing contract (40-00000-24-00076AE) for government buyers. The company is woman- and minority-owned, co-founded and led by Jennifer Hanna (CEO) and Tom Elias Hanna (President), with a C-suite including a COO (Marcelo Gonzalez) and SVP of Sales (Scott Swanson), and a footprint that scaled from approximately 60 full-time employees in April 2023 to over 100 by May 2025. Hanna ranks #41 in the 2025 Slator Global LSPI and was named the 6th fastest growing LSP globally by Nimdzi in 2024 with 32% annual growth.

Name

Hanna Interpreting Services

Legal name

Hanna Interpreting Services LLC

Website

https://hannais.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Hanna Interpreting Services is a privately held, California-based language services provider delivering on-site, over-the-phone, and video remote interpretation across 300+ languages, alongside translation and ADA remediation, primarily to healthcare, government, K-12 education, and legal clients in the United States.

Ownership category

akta.pro rank

Product category

Language Services

NAICS

Translation and Interpretation Services (541930), Translation and Interpretation Services (54193)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Note-Taking, Interpreting & Communication Access Services (EDALAGAD)

akta.pro secondary industry

Special Education & Accessibility-Optimized Media (UDL, AAC, Captioning) (EDAGALAH)

Keywords

• Language interpretation services
• Translation services
• Video remote interpretation
• Over-the-phone interpretation
• Document translation services

Headquarters

HQ city

Spring Valley

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Interpretation Services (On-site, OPI, VRI): Professional interpretation services delivered in-person, over-the-phone, and via video remote. Core revenue driver; priced per project or on-demand with connection-based billing. Includes 24/7 availability and 99% fulfillment rate guarantee.
2. Document Translation: Professional document translation with multi-step quality control, dedicated project manager, translator, proofreader, and desktop publisher. ISO 9001, ISO 17100, and ISO 18587 certified. Pricing varies by language pair, word count, and turnaround time.
3. Website Localization: Website content adaptation including translation, cultural review, linguistic testing, and technical integration. Tailored for education, healthcare, and government organizations.
4. ADA Remediation: Digital accessibility compliance services including website audits, WCAG and Section 508 remediation, document and PDF remediation, and ADA-compliant audio descriptions for visually impaired audiences.
5. Language Assessments: Proficiency testing for bilingual staff evaluation in speaking, listening, reading, and writing across 200+ languages. Customizable to job roles and industries for hiring and staffing decisions in multilingual environments.
6. Transcription Services: Audio and video transcription in 200+ languages with fast turnaround, speaker identification, timestamps, strict quality assurance, and encrypted secure delivery.
7. Voice Over Services: Professional voiceover in over 200 languages with studio-quality recording, casting, editing, and post-production for training materials, public service announcements, and videos.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Hanna Interpreting Services LLC is a language services provider founded in 2010 in San Diego, California. The company delivers on-site, over-the-phone (OPI), and video remote interpretation (VRI) services, along with document translation, website localization, ADA remediation, language assessments, transcription, and voice-over services. It operates a network of 10,000+ linguists spanning 300+ languages to serve healthcare, government, education, and legal sector clients.

Product overview

Hanna Interpreting Services operates as a comprehensive language solutions platform offering three core interpretation modalities—on-site, over-the-phone (OPI), and video remote (VRI)—alongside two primary translation offerings: document translation and website localization. The platform is complemented by additional language solutions including ADA remediation, language assessments, transcription, and voice-over services. The company leverages an AI-powered scheduling platform that intelligently matches interpreters to client needs based on industry expertise, language pair, and location. With a network of over 10,000 interpreters and translators, Hanna delivers services across 300+ languages with a 99% fulfillment rate, serving healthcare, education, government, legal, and social services sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Site Interpretation
• Over-the-Phone Interpretation (OPI)
• Video Remote Interpretation (VRI)
• Document Translation
• Website Localization
• ADA Remediation
• Language Assessments
• Transcription
• Voice-Over Services

Quantifiable outcome

• 99% fulfillment rate for on-site interpretation
• +7 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature4 records

Partnerships

One partnership is on record.

• NASPO ValuePointcoreChannel Partner/ Reseller/ Distributor · 1 January 2024Hanna is an official NASPO ValuePoint preferred vendor (Contract: 40-00000-24-00076AE) under the Remote Interpreting and Translating Services category. This cooperative purchasing agreement allows state agencies, higher education institutions, political subdivisions, and school districts to access Hanna's document translation and language services at pre-negotiated rates without competitive bidding. The rigorous vetting process validates Hanna's quality, security, and competitive pricing for government clients.

Scale indicators17 records

Recent moves18 records

Expansion highlights6 records

Emerging players

• Smartling: Tech-forward translation management platform combining AI/MT with human translators for enterprise localization — adjacent to Hanna's translation and website localization services but more software-led.

Broad incumbents

• TransPerfect: World's largest privately held language services company offering translation, interpretation, and localization — overlaps with Hanna on interpretation, document translation, and website localization.
• Welocalize: Global translation and localization provider with multilingual content operations and interpretation services — comparable on the translation side, with overlapping regulated-vertical expertise.
• RWS Holdings: Global LSP and IP services provider with strong translation, localization, and interpreting offerings — overlaps with Hanna in regulated verticals (legal, healthcare, government) but at significantly larger enterprise scale.
• Lionbridge: Top-3 global LSP with translation, localization, and interpretation across all major verticals; much broader portfolio than Hanna but overlaps on document translation, website localization, and interpretation services.

Direct peers

• CyraCom: Healthcare-focused interpretation provider offering phone and video interpretation, with HIPAA-compliant platforms and dual-handset/EMR integrations — directly comparable to Hanna's hospital and healthcare interpretation offering.
• Certified Languages International (CLI): Specialist in OPI and VRI services for healthcare and business, with rapid-connect phone interpretation — comparable to Hanna's OPI/VRI core, particularly in the healthcare vertical.
• Language Services Associates (LSA): Interpretation and translation services provider covering 200+ languages for healthcare, legal, government, and education — a direct competitor with a similar SMB-to-mid-market go-to-market posture.
• Propio Language Services: U.S.-based interpretation and translation provider serving healthcare, government, and education with on-site, OPI, and VRI offerings — a closely comparable mid-market competitor with overlapping vertical focus.
• LanguageLine Solutions: The largest U.S. interpretation services provider, offering on-site, OPI, and VRI across 200+ languages to healthcare, government, and legal clients — the same core verticals and modalities as Hanna, but at significantly larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/hanna-interpreting-services-llc
• Xx.com/hannainterpret

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hanna Interpreting Services