What Snap-on Business Solutions does

Snap-on Business Solutions (SBS) is a wholly-owned division of Snap-on Incorporated (NYSE: SNA) that provides software, equipment, and professional services to automotive dealerships and adjacent equipment service operations. Founded in 1987 and headquartered in Kenosha, Wisconsin, with stated operations in 50+ countries across more than 30 brands, SBS combines three integrated product families: (1) electronic parts catalogs (EPC 5 and GM EPC) that deliver OEM-licensed parts data with VIN filtering, intelligent search, and integration with 45+ Dealer Management Systems; (2) dealer service-department hardware and design, including the Build-A-Bay modular storage system and the Facility Action end-to-end facility planning service that works with 300+ suppliers; and (3) workflow and analytics software anchored by autoVHC — an electronic vehicle health check platform composed of autoANALYTICS (performance dashboards), autoPREDICTIVE (automated customer reminders), and autoVIEW (photo/video transparency). The division also serves heavy-duty truck (USB-Link 2, eTechnician, Pocket HD 2), construction & agriculture, and recreation & outdoor power equipment service operations.

SBS monetizes through three revenue streams: subscription-style licensing for EPC and autoVHC software with ongoing updates, one-time physical equipment sales for Build-A-Bay storage and related shop equipment, and project-based professional services for Facility Action design and installation plus consulting/coaching engagements. Pricing is quote-based and negotiated through a regional sales manager network covering US states and Canadian provinces, complemented by OEM-blessed dealer equipment programs. SBS holds direct technology and integration partnerships with major OEMs including Ford, GM, Toyota (and Lexus), Honda (and Acura), Stellantis (Chrysler/Dodge/Jeep/Ram and Porsche), Hyundai/Kia/Genesis, Subaru, Isuzu, Nissan, and the VW Group (Audi, VW, Porsche); each OEM operates a branded microsite funneling dealer demand to SBS solutions.

The company operates without public revenue disclosure as a non-reporting segment within its publicly traded parent. Customer-attributable outcomes from autoVHC are publicly cited at over €838M (~£750M) in generated service business across dealerships since 2007, with an average uplift of approximately €22/£20 per repair order. The subsidiary structure (Snap-on Business Solutions Inc., Snap-on Business Solutions Limited, BTC Solutions Limited t/a autoVHC, IDSC Holdings LLC) reflects an integration of acquired brands, including the autoVHC asset, into the SBS division.

Name

Snap-on Business Solutions

Legal name

Snap-on Business Solutions Inc.

Website

https://sbs.snapon.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Snap-on Business Solutions, a division of Snap-on Incorporated, provides electronic parts catalogs, dealer service-department software, modular shop equipment, and facility planning services to automotive dealerships and adjacent equipment service operations across 50+ countries via OEM-blessed dealer programs.

Ownership category

akta.pro rank

Headquarters

HQ city

Richfield

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscriptions and Licenses: EPC software products are offered as web-based or locally-installed solutions with ongoing updates and support.
2. Physical Products and Equipment: Build-A-Bay modular storage systems and related equipment sold to dealers. Special financing solutions available.
3. Professional Services and Consulting: Facility planning, design, and implementation services; business management services; consulting and coaching programs.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Snap-on Business Solutions provides software, equipment, and services for automotive dealership service departments. Its core offerings include electronic parts catalogs (EPC 5, GM EPC), the autoVHC electronic vehicle health check platform, Build-A-Bay modular storage and shop design systems, and Facility Action facility planning services. The company also offers heavy-duty truck diagnostic tools (USB-Link 2, eTechnician, Pocket HD) and consulting/business management services.

Product overview

Snap-on Business Solutions offers a portfolio of dealer-facing software, equipment, and services for the automotive industry. The core products include Build-A-Bay (modular storage and shop design), Facility Action (facility planning services), EPC 5 and GM EPC (electronic parts catalogs), autoVHC with its sub-modules autoANALYTICS, autoPREDICTIVE, and autoVIEW (vehicle health check solution), and heavy-duty truck diagnostic tools including USB-Link 2, eTechnician, and Pocket HD. The company also provides Business Management Services and Consulting and Coaching for dealer network optimization. These products work together to serve automotive dealerships across sales, service, parts, and facility management.

Differentiator

Problem solved

Functional benefit

Brands

• autoVHC: Electronic Vehicle Health Check (eVHC) software solution including autoANALYTICS, autoPREDICTIVE, and autoVIEW modules for automotive dealerships
• Build-A-Bay
• Facility Action
• EPC 5
• EPC (Electronic Parts Catalog)

Quantifiable outcome

• Over 838 million Euros (£750 million) generated in service business for dealerships since 2007 through autoVHC
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability4 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core.

• Ford Motor CompanycoreTechnology or IntegrationSnap-on Business Solutions provides EPC 5 software for Ford and Ford Heavy Truck, delivering parts information technology to Ford dealerships worldwide. The partnership enables Ford dealers to access parts catalog data through Snap-on's electronic parts catalog system.
• General Motors (GM)coreTechnology or IntegrationGM Dealer Equipment Program partnership provides GM Global EPC software to GM dealerships. Snap-on delivers parts information technology through GM-specific EPC solutions with IE 11 browser support and automatic data updates.
• Toyota Motor CorporationcoreTechnology or IntegrationToyota Approved Dealer Equipment partnership provides EPC technology solutions to Toyota and Lexus dealerships. Snap-on delivers parts information systems through Toyota's dealer network.
• Honda Motor Co.coreTechnology or IntegrationHonda Tool and Equipment Program partnership provides Snap-on solutions to Honda and Acura dealerships through dedicated branded platforms.
• Stellantis (FCA)coreTechnology or IntegrationPartnership includes Mopar Essential Tools and Service Equipment program for Chrysler, Dodge, Jeep, Ram dealers, and Porsche Special Tools and Equipment program. Provides dealer equipment and parts information solutions.
• Hyundai Motor GroupcoreTechnology or IntegrationKia Approved Dealer Tool and Equipment Program partnership provides Snap-on solutions to Kia dealerships. EPC 5 also provides parts data for Hyundai and Genesis vehicles.
• Subaru CorporationcoreTechnology or IntegrationEPC 5 partnership now available for Subaru Global, providing parts catalog technology to Subaru dealerships worldwide.
• Isuzu MotorscoreTechnology or IntegrationEPC 5 provides parts data for Isuzu Commercial Vehicle and Passenger Vehicle. Partnership supports Isuzu dealer network with parts information technology.
• Nissan Motor Co.coreTechnology or IntegrationEPC 5 provides parts data for Nissan vehicles, supporting Nissan dealerships with parts information technology solutions.
• Volkswagen Group (Audi, VW, Porsche)coreTechnology or IntegrationSeparate partnerships with Audi Special Tools and Equipment, VW Special Tools and Equipment, and Porsche Special Tools and Equipment programs. Each brand has dedicated branded websites for Snap-on dealer solutions.
• Lexus (Toyota Motor Sales)coreTechnology or IntegrationLexus Approved Dealer Equipment partnership provides Snap-on solutions specifically designed for Lexus luxury vehicle dealerships.
• Snap-on Incorporated (Parent Company)coreStrategic or Co-development PartnerSnap-on Business Solutions Inc. is part of the Snap-on Incorporated group of companies. The company operates as a division within the Snap-on group, leveraging the parent company's brand, distribution network, and resources.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mitchell 1: Mitchell 1 is a direct competitor to Snap-on's EPC offering, providing electronic parts catalogs, repair information, and shop management software for automotive service professionals. Both vendors serve dealership parts counters with comparable VIN-filtering and DMS-integration workflows.
• Snap-on Incorporated (Tools Division): Snap-on's own tools and equipment division sells hand tools, diagnostic tools, and shop equipment directly to automotive technicians and dealerships. While separate from SBS, it shares the same parent, customer base, and field-sales motion, and competes for the same dealership wallet on shop equipment and tools.
• Hunter Engineering Company: Hunter Engineering supplies wheel alignment, tire changers, balancers, and inspection equipment to automotive service departments — overlapping with SBS's Build-A-Bay and Facility Action offerings at the dealership shop-equipment layer.
• Rotary Lift: Rotary Lift is a leading manufacturer of vehicle lifts and a provider of shop-design and productivity solutions for automotive service departments. It directly competes with SBS's Build-A-Bay and Facility Action offerings at the dealer facility-equipment layer.

Broad incumbents

• CDK Global: CDK Global is the largest provider of dealer management systems (DMS) and adjacent software (CRM, fixed ops, desking) to automotive dealers and OEMs. SBS integrates with CDK's DMS — making CDK both a channel and a broad incumbent competitor in the dealer-software suite that SBS products plug into.
• Reynolds and Reynolds: Reynolds and Reynolds provides DMS, retail management, and document services to automotive dealerships and OEMs. Like CDK, it is a broad incumbent whose DMS layer SBS products integrate against, and which competes for fixed-ops and dealership software wallet share.
• Dealertrack (Cox Automotive): Dealertrack, part of Cox Automotive, offers dealer software across DMS, financing, inventory, and fixed operations. It overlaps with SBS at the dealer-software integration layer and represents a broad-incumbent competitor for dealer-service technology spend.
• Bosch Automotive Service Solutions: Bosch provides diagnostic tools, service equipment, and connected-vehicle solutions for automotive workshops globally. Its diagnostic and shop-equipment portfolio overlaps with SBS's heavy-duty USB-Link/eTechnician/Pocket HD line and broader facility offering.

Emerging players

• Tekion: Tekion is a cloud-native, all-in-one dealer software platform competing for dealership fixed-ops and parts business. It is an emerging challenger to SBS-style browser/installed products, with modern UX aimed at next-generation dealer groups.
• Launch Tech USA: Launch Tech manufactures diagnostic scan tools, ADAS calibration equipment, and TPMS tools for automotive service. It is an emerging competitor in the dealer and independent-shop diagnostic space where SBS's heavy-duty diagnostic tools operate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/about

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Snap-on Business Solutions