Tyl by NatWest
Tyl by NatWest is the merchant payments division of NatWest Group, providing card machines, Tap to Pay on iPhone/Android, online, and phone payment acceptance to UK small and medium businesses across hospitality, dental, automotive, professional services, and charity sectors.
- Company typePrivate
- Founded2017
- HeadquartersLondon, United Kingdom
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Tyl by NatWest does
Tyl by NatWest is the merchant payments division of NatWest Group, launched in 2017 as a startup-style business unit within National Westminster Bank Plc and operating as a trading division of a publicly listed UK bank. The company provides card acceptance infrastructure to UK small and medium businesses with over £10k in annual card turnover, spanning physical card terminals (PAX A920 Pro, A80, A50), software-based Tap to Pay on iPhone and Android, online payment pages with shopping-cart plug-ins and pay-by-link, virtual terminal phone payments, and a real-time customer portal for sales and settlement tracking. The product is distributed across offices in London, Manchester, Birmingham and Edinburgh by a team that has grown from 20 people in 2017 to over 250 today.
Tyl monetises through transaction fees on every card payment processed plus monthly terminal rental starting at £13.99 plus VAT under 12-month contracts; Tap to Pay carries transaction fees but no monthly rental or PCI charges. The go-to-market combines sales-assisted phone and web quoting (0161 605 6626 for new business), a self-service website with comparison tools, and a growing channel ecosystem including a formal partnership with the Federation of Small Businesses, POS integration with Akru, booking platform integration with KuulSeats, and a remote payments partnership with Paytia. Customer segments are deliberately broad across UK SMBs in hospitality, dental, automotive, professional services, energy/contracting and registered charities, with the Giveback Community Fund (delivered via charity fintech Pennies) raising £1,089,644 for 86 UK charities as a social-impact differentiator.
The strategic agenda is anchored by a May 2026 partnership with Endava to modernise core payments technology using Endava's Dava.Flow AI-native delivery model and Payments Gateway Accelerator, alongside vertical-specific integrations and product surface expansion into software-based and remote acceptance channels. Operating exclusively within the UK regulatory perimeter under its parent's banking licence, Tyl is positioning itself as a bank-backed challenger acquirer for the long tail of British SMBs against both legacy acquirers and fintech entrants.
Tyl by NatWest firmographics
Firmographics- Name
- Tyl by NatWest
- Legal name
- National Westminster Bank Plc
- Website
- https://tylbynatwest.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Tyl by NatWest is the merchant payments division of NatWest Group, providing card machines, Tap to Pay on iPhone/Android, online, and phone payment acceptance to UK small and medium businesses across hospitality, dental, automotive, professional services, and charity sectors.
- Ownership category
- akta.pro rank
Tyl by NatWest industry classification
Industry- Product category
- Merchant Card Payment Processing
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)
- SIC
- Finance Services (6199)
- akta.pro primary industry
- Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE)
- akta.pro secondary industry
- Alternative Payments & Digital Wallet Acceptance (A2A, RTP, wallets) (THALAHAH)
Keywords
Where Tyl by NatWest is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Tyl by NatWest business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Payment Processing Transaction Fees: Transaction fees charged on every card payment processed. Fee structure based on card type and transaction method. Rate savings advertised for switchers.
- Card Machine Rental: Monthly rental fees for card machines starting at £13.99/month plus VAT. 12-month contract terms apply.
- Virtual Terminal and Phone Payments: Fees for processing phone-based payments through virtual terminal, with Address Verification Service (AVS) checks.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Card machine rental starting at £13.99/month + VAT |
| Subscription | Monthly | Tap to Pay on iPhone - flexible plan with no hardware rental |
| Other | Annual | Custom quote-based pricing for all services |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Tyl by NatWest product offering
Product offeringCore offering
Tyl by NatWest provides card payment acquiring services to UK small and medium-sized businesses, offering physical card terminals (PAX A920 Pro, A80, A50), Tap to Pay on iPhone and Android, online payment tools with shopping-cart plug-ins and pay-by-link, a virtual terminal for phone payments, and a customer Portal for real-time sales and settlement tracking. Revenue is generated through per-transaction fees and monthly terminal rental, with next-business-day settlement and a Giveback Community Fund donating a portion of revenue to UK charities.
Product overview
Tyl by NatWest is the merchant payments arm of NatWest Group, offering a unified payments platform for UK businesses. The core offering spans face-to-face card machines (PAX A920 Pro, A80, A50), contactless Tap to Pay on iPhone and Android, online payment tools (website payment pages, plug-ins, pay-by-link), and phone payments via a virtual terminal. These are complemented by a customer Portal for sales tracking and settlements. The product ecosystem also includes a Giveback Community Fund, which redistributes a portion of Tyl's revenue to UK charities quarterly. The portfolio targets SMEs across sectors including hospitality, automotive, professional services, and dental care, with next-business-day settlements and no monthly PCI fees on Tap to Pay.
Differentiator
Problem solved
Functional benefit
Brands
- NatWest Tap to Pay: Mobile payment solution allowing businesses to accept contactless payments on iPhone and Android devices without additional hardware.
- Payit by NatWest
Products and services
- Card Machines Physical card payment terminals (PAX A920 Pro, A80, A50, plus Ingenico and Clover devices) enabling face-to-face contactless, chip-and-PIN, and magstripe transactions for UK businesses, hired from £13.99/month + VAT under a 12-month contract.
- Tap to Pay on iPhone Software-based contactless payment acceptance that turns a merchant's iPhone into a card reader, with no monthly hire or PCI fees (transaction fees and limits apply); available on iPhone XS or later with the latest iOS.
- Tap to Pay on Android Contactless payment acceptance capability using an Android smartphone as the acceptance device, complementing the iPhone Tap to Pay offering under the NatWest Tap to Pay sub-brand.
- Online Payments E-commerce payment acceptance suite providing hosted payment pages for websites, plug-in integrations with major shopping carts, and pay-by-link options for sending payment requests via URL.
- Phone Payments Virtual terminal solution enabling merchants to take card payments over the phone using a secure browser from any tablet, laptop, or desktop, with Address Verification Service (AVS) checks.
- The Portal Customer-facing web dashboard for tracking sales, managing business operations, monitoring settlements, and accessing transaction data with hourly updates, available at no extra cost.
- Pay by Link Online payments feature allowing merchants to generate and send a secure payment URL to customers for remote card payments without a full e-commerce integration.
- Giveback Community Fund Charitable giving programme that donates a portion of Tyl's revenue to UK charities and community projects selected by Tyl customers and colleagues every quarter, distributed via partner Pennies and with £1,089,644 raised for 86 charities to date.
Quantifiable outcome
- 76% of dentists could save on fees when switching to Tyl
- +3 more outcomes
Companies that use Tyl by NatWest
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles3 records
Tyl by NatWest technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature3 records
Tyl by NatWest partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- KuulSeatscorePartnership enables venues to promote themselves online, manage bookings, and take deposits through Tyl's ecommerce gateway. KuulSeats is a restaurant booking platform. This is KuulSeats' first launch with a UK banking partner. Aims to help hospitality businesses reduce the 14% no-show rate costing £17.59 billion annually.
- EndavacoreStrategic partnership to upgrade Tyl's payments technology using Endava's AI-native delivery model Dava.Flow and Payments Gateway Accelerator. Aims to accelerate product time-to-market, improve scalability, enhance performance, and increase flexibility for new payments products.
- AkrucoreAkru selected Tyl as preferred payments partner for Akru's cloud-based POS solution built for independent hospitality venues and small chains. Integration streamslines sales transactions and inventory management while eliminating friction between previously separate systems. Akru is a division of Edinburgh-based Zonal Group.
- Federation of Small Businesses (FSB)coreOfficial marketing partnership. Tyl is proudly partnering with the Federation of Small Businesses. FSB provides resources including health and safety guidance, contract templates, and employee management support to shared customers.
- PenniescorePennies is Tyl's charity partner for the Giveback Community Fund. As the UK's leading fintech charity, Pennies helps Tyl distribute funds to where they're most needed across UK communities. Works with six charity partners: Hospice UK, Macmillan Cancer Support, Prince's Trust, Refuge, Scouts, and Shelter.
Scale indicators5 records
Recent moves9 records
Expansion highlights6 records
Tyl by NatWest competitors and assessment
Company assessmentDirect peers
- SumUp: SumUp is a leading European payment acquirer offering card readers and Tap to Pay on iPhone for micro and small merchants across the UK and Europe. Directly competes with Tyl in UK SMB payment acquiring with similar hardware-free and POS-integrated offerings.
- Square (Block): Square is a global payment acquirer and POS software provider serving SMBs with hardware readers, Tap to Pay on iPhone, and integrated software. Direct competitor to Tyl in UK face-to-face and online payments for SMBs.
- Zettle by PayPal: Zettle (formerly iZettle) is PayPal's SMB payment acquiring brand offering card readers, Tap to Pay, and POS solutions in the UK and Europe. Directly competes with Tyl across card-present acceptance, Tap to Pay, and online payments for small merchants.
- Dojo: Dojo is a UK-focused SMB payment acquirer offering card machines, online payments, and integrated POS solutions to small businesses, with particular strength in hospitality and retail. Directly competes with Tyl across the same UK SMB segments.
- Takepayments: Takepayments is a UK-focused payment acquirer providing card machines, online payments, and POS solutions specifically to small and medium businesses. A closely comparable direct peer to Tyl in UK SMB payment acquiring with similar sales-assisted model.
- Handepay: Handepay is a UK card payment provider offering card machines and payment processing to small businesses across retail, hospitality, and service sectors. A closely comparable direct competitor to Tyl targeting the same UK SMB segments with similar pricing models.
Broad incumbents
- Worldpay: Worldpay is a global merchant acquirer and payment processor serving businesses of all sizes with card-present, online, and omnichannel payment solutions. A broad incumbent competitor to Tyl in UK SMB acquiring with significantly larger scale and enterprise focus.
- Stripe: Stripe is a global payments infrastructure provider serving businesses from startups to enterprises with online payment APIs and Tap to Pay on iPhone. While strongest online, Stripe increasingly competes with Tyl in face-to-face SMB payments in the UK.
- Barclaycard Payments: Barclaycard Payments is the merchant acquiring division of Barclays Bank offering card processing, online payments, and POS solutions to UK businesses. A bank-affiliated direct competitor to Tyl with similar trust and bundled-banking positioning.
Emerging players
- Revolut Business: Revolut Business is the SMB arm of Revolut offering business accounts with integrated payment acceptance, card readers, and Tap to Pay on iPhone. An emerging direct competitor to Tyl targeting UK SMBs seeking fintech-native banking-plus-payments bundles.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Tyl by NatWest social profiles
Digital presenceTyl by NatWest financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tyl by NatWest leadership team
Management profileNumber of profiles
Profiles1 record
Tyl by NatWest funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tyl by NatWest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tyl by NatWest
What does Tyl by NatWest do?
Tyl by NatWest provides card payment acquiring services to UK small and medium-sized businesses, offering physical card terminals (PAX A920 Pro, A80, A50), Tap to Pay on iPhone and Android, online payment tools with shopping-cart plug-ins and pay-by-link, a virtual terminal for phone payments, and a customer Portal for real-time sales and settlement tracking. Revenue is generated through per-transaction fees and monthly terminal rental, with next-business-day settlement and a Giveback Community Fund donating a portion of revenue to UK charities.
Is Tyl by NatWest a public or private company?
Tyl by NatWest is a private company. It is classified as corporate owned and is currently operating.
When was Tyl by NatWest founded?
Tyl by NatWest was founded in 2017. It employs 251 to 500 people.
Where is Tyl by NatWest based?
Tyl by NatWest is headquartered in London, United Kingdom, in the Europe region.
How does Tyl by NatWest make money?
Three revenue lines are on record. Payment Processing Transaction Fees are the primary driver. The others are card Machine Rental and virtual Terminal and Phone Payments.
Who are Tyl by NatWest's main competitors?
Direct peers on record are SumUp, Square (Block), Zettle by PayPal, Dojo, Takepayments and Handepay. Broad incumbents are Worldpay, Stripe and Barclaycard Payments. Revolut Business is listed as an emerging player.
Does Tyl by NatWest have an API?
Yes. Tyl by NatWest exposes a public API. Developer documentation is at natwestpayments-api-docs.readme.io/docs/overview.
What industry is Tyl by NatWest in?
Tyl by NatWest's product category is Merchant Card Payment Processing. Its primary akta.pro industry code is FSAGABAE, Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure, with a secondary code of THALAHAH, Alternative Payments & Digital Wallet Acceptance (A2A, RTP, wallets). Its NAICS code is 522320 and its SIC code is 6199.