Landis Technologies
- Company typePrivate
- Founded1995
- HeadquartersEphrata, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Landis Technologies firmographics
Firmographics- Name
- Landis Technologies
- Legal name
- Landis Technologies LLC
- Website
- https://landistechnologies.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Landis Technologies industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Software Publishers (5132), Software Publishers (513210), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)
- akta.pro secondary industries
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ), Data & Analytics Platforms (Data Warehousing, Lakes, Streaming) (HDABAAAF)
Keywords
Where Landis Technologies is headquartered
LocationHeadquarters
- HQ city
- Ephrata
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Landis Technologies business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Per Seat): Landis Contact Center and Attendant Console are sold as subscription software products deployed within Microsoft Teams. Pricing follows a per-seat/per-user model with likely annual or multi-year subscription terms. Products are available through direct sales for enterprise quotes and through Microsoft UC Partner channel.
- Microsoft 365 / Teams Licensing (Adjacent): Customers require Microsoft Teams Premium or Microsoft 365 licenses for certain features (e.g., Queues app), which represents an adjacent revenue stream to the core software sale, though the licensing revenue flows to Microsoft.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Annual | Attendant Console - Free Trial available |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels10 records
Landis Technologies product offering
Product offeringCore offering
Landis Technologies develops and sells Microsoft Teams-native contact center, attendant console, and call recording software as subscription SaaS products. Built on Azure Communication Services and Microsoft Graph API, the products add enterprise-grade call routing, AI-powered IVR, real-time analytics, and CRM integration directly inside Microsoft Teams without requiring separate applications or CTI middleware. The software is sold per-seat, deployed as certified Teams applications, and distributed through direct sales, self-serve trials, and the Microsoft UC Partner channel.
Product overview
Landis Technologies offers a suite of three Microsoft Teams-native contact center solutions that work together as an integrated portfolio. Landis Contact Center serves as the primary enterprise contact center platform adding advanced call routing, analytics, and CRM integration to Teams. Landis Attendant Console provides specialized receptionist call-handling tools with one-click transfers and presence-based routing. Landis Call Recording delivers automatic call capture with compliance features that integrates with the Contact Center. All three products operate natively within Microsoft Teams using the Extend or Unify integration models, sharing common infrastructure including Power Platform integration, Azure-based storage, and unified administration.
Differentiator
Problem solved
Functional benefit
Brands
- Landis Contact Center: A Teams-certified contact center solution that integrates with Microsoft Teams, providing advanced IVR routing, AI-powered agent assistance, CRM integration, and comprehensive reporting for enterprise-level contact center functionality.
- Landis Attendant Console
- Landis Call Recording
Products and services
- Landis Contact Center for Microsoft Teams A Teams-certified contact center solution that adds enterprise-level contact center capabilities to Microsoft Teams. Features advanced IVR routing, AI-powered agent assistance, real-time queue monitoring with live wallboards, skills-based and presence-based routing, RONA, extensive call analytics, multichannel support (voice and chat), CRM integration via Power Platform connectors, and policy-based call recording. Built natively using the Microsoft Teams Extend or Unify integration models on Azure Communication Services and Microsoft Graph API.
- Landis Attendant Console for Microsoft Teams A purpose-built receptionist console for Microsoft Teams that enables one-click call transfers to Teams users, call queues, or phone numbers, real-time Microsoft Teams presence visibility, and efficient handling of high call volumes. Features configurable contact lists organized by department, customizable people search (initials, partial names, phonetic spelling), unified call window, callback reminders, direct-to-voicemail transfers, and adaptive cards displaying caller information. Optimized for receptionists, help desk staff, and front-desk personnel managing dozens of calls daily.
- Landis Call Recording for Microsoft Teams Automatic, policy-based call recording for Microsoft Teams with searchable transcripts and flexible retention controls. Includes automatic disclosure notifications, configurable retention (90 days default, extensible via Azure Blob Storage), role-based access, audit logs, DTMF masking, and data sovereignty via multiple Azure regions. Supports compliance with FINRA, SEC, CIPA, HIPAA, GDPR, and PCI DSS requirements. Can be deployed as a standalone product or as a built-in feature of Landis Contact Center.
Quantifiable outcome
- 30% call deflection rate achievable with conversational IVR, translating to ~$1.8M-$2.16M annual savings for 100,000 monthly calls (illustrative ROI model)
- +6 more outcomes
Companies that use Landis Technologies
Customer profileNamed customers21 records
Segments4 records
Ideal customer profiles4 records
Landis Technologies technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability7 records
Feature11 records
Landis Technologies partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship and core.
- MicrosoftflagshipCore platform partnership. Landis Contact Center and Attendant Console are built on Microsoft Teams, Azure Communication Services, and Microsoft Graph API. Landis holds both Extend and Unify certification, the latter being the first achieved globally. The company was the first to release a Microsoft Teams Unify model contact center. Products are Teams-certified and deployable as Teams applications.
- Microsoft Power Platform (Power Automate, Power Apps, Power BI)coreLandis uses Microsoft's Power Platform for CRM integrations, workflow automation, and reporting. Power Automate connectors handle call events and CRM data dips; Power Apps enable custom screen pop applications; Power BI templates are referenced for reporting. This eliminates the need for CTI middleware.
- Microsoft UC PartnerscoreEcosystem of Microsoft UC (Unified Communications) partners who resell and support Landis products alongside Microsoft Teams Voice licensing. Homepage identifies these partners as a key trust metric for customers evaluating the solution.
- SalesforcecoreCRM platform supported via Power Platform connectors to Salesforce REST API. Contact centers integrate screen pops, automatic call logging, and click-to-dial functionality through this connection. Landis notes Salesforce has the most mature third-party ecosystem with 200+ contact center apps on AppExchange.
- Microsoft Dynamics 365coreNative integration through Power Platform connectors. Landis identifies Dynamics 365 as the fastest CRM integration path due to native Power Platform support.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Landis Technologies competitors and assessment
Company assessmentDirect peers
- Five9: Leading cloud contact center (CCaaS) provider. Five9 is a direct competitor to Landis Contact Center in the enterprise voice/contact center market, though it is platform-agnostic rather than Microsoft-native.
- Genesys: Global CCaaS and customer experience platform. Genesys Cloud competes head-to-head with Landis Contact Center in skills-based routing, IVR, analytics, and AI-powered agent assistance.
- NICE CXone: Enterprise CCaaS platform with deep workforce engagement and analytics. NICE CXone is a direct competitor targeting the same mid-market and enterprise contact center buyers as Landis.
- 8x8: UCaaS and CCaaS provider offering integrated voice, video, and contact center. 8x8 Contact Center competes directly with Landis for mid-market and enterprise customers evaluating cloud contact center solutions.
- Talkdesk: Cloud-native CCaaS provider focused on AI-driven customer experience. Talkdesk targets the same enterprise contact center buyers as Landis, including Microsoft Teams-integrated deployments.
- RingCentral: UCaaS leader with an integrated RingCX contact center product. RingCentral competes with Landis both in Microsoft Teams-integrated telephony and in the broader CCaaS market.
Broad incumbents
- Microsoft Dynamics 365 Customer Service: Microsoft's own customer service and contact center suite. Dynamics 365 Customer Service is a broad incumbent and direct platform-level competitor, as Microsoft could expand native capabilities that compete with Landis.
- Cisco/Webex Contact Center: Cisco's Webex Contact Center (formerly Cisco Contact Center) is a broad incumbent serving enterprises migrating from legacy Cisco PBX systems — the same population Landis targets as it displaces Cisco PBXs with Teams + Landis.
- Vonage (Ericsson): Now part of Ericsson, Vonage provides UCaaS and CCaaS APIs. Vonage competes with Landis in Microsoft Teams-integrated contact center use cases and brings larger R&D and telco-grade scale.
Emerging players
- Zoom Contact Center: Zoom's cloud contact center offering integrated with Zoom Workplace. While Zoom does not natively run inside Microsoft Teams, it competes for the same Teams-migrating buyers and is a meaningful emerging CCaaS rival.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks7 records
Key highlights7 records
Customer concentration
Landis Technologies social profiles
Digital presenceLandis Technologies compliance and trust
Trust signalCompliance5 records
Landis Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Landis Technologies leadership team
Management profileNumber of profiles
Profiles1 record
Landis Technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Landis Technologies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Landis Technologies
What does Landis Technologies do?
Landis Technologies develops and sells Microsoft Teams-native contact center, attendant console, and call recording software as subscription SaaS products. Built on Azure Communication Services and Microsoft Graph API, the products add enterprise-grade call routing, AI-powered IVR, real-time analytics, and CRM integration directly inside Microsoft Teams without requiring separate applications or CTI middleware. The software is sold per-seat, deployed as certified Teams applications, and distributed through direct sales, self-serve trials, and the Microsoft UC Partner channel.
Is Landis Technologies a public or private company?
Landis Technologies is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Landis Technologies founded?
Landis Technologies was founded in 1995. It employs 11 to 50 people.
Where is Landis Technologies based?
Landis Technologies is headquartered in Ephrata, United States, in the North America region.
How does Landis Technologies make money?
Two revenue lines are on record. SaaS Subscription (Per Seat) is the primary driver. The others are microsoft 365 / Teams Licensing (Adjacent).
Who are Landis Technologies's main competitors?
Direct peers on record are Five9, Genesys, NICE CXone, 8x8, Talkdesk and RingCentral. Broad incumbents are Microsoft Dynamics 365 Customer Service, Cisco/Webex Contact Center and Vonage (Ericsson). Zoom Contact Center is listed as an emerging player.
Does Landis Technologies have an API?
No public API is recorded for Landis Technologies.
What industry is Landis Technologies in?
Landis Technologies's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDABAAAD, Managed Application Platforms (App PaaS & Runtime Services), with a secondary code of HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support). Its NAICS code is 5132 and its SIC code is 7372.