Charlie Health

What Charlie Health does

Charlie Health is a virtual-first intensive outpatient program (IOP) provider delivering high-acuity behavioral healthcare to individuals ages 8-64 across more than 40 U.S. states. Founded in 2020 and headquartered in Bozeman, Montana, the company operates five core clinical programs — Adult Mental Health, Adult Addiction Treatment, Teen Mental Health, Teen Addiction Treatment, and Kids Mental Health — each delivering 10-11+ hours of weekly care via HIPAA-compliant video sessions over 6-12 week treatment cycles. Add-on modules include psychiatry and medication management, medication-assisted treatment (MAT), family therapy, identity-affirming specialized groups for BIPOC, LGBTQIA+, neurodivergent, and maternal mental health populations, 24/7 crisis support, recovery coaching, and a free Alumni Program with daily facilitator-led groups and Discord-based peer communities.

The underlying technology is a proprietary matching algorithm that processes clinical, demographic, and identity data from 125,000+ historical cases to assign clients to peer groups, clinicians, and treatment modalities. Adjacent technology assets include a measurement-based care outcomes tracking system, integrated AI-verified at-home drug testing through a partnership with You Are Accountable, and state-specific medical practice entities (CH Medical CA P.C., CH Medical NC NJ P.C., CH Medical NY, Charlie Health Medical P.A.) that manage provider licensing and clinical operations across jurisdictions. Charlie Health holds Joint Commission accreditation and LegitScript certification, signaling compliance maturity for a multi-state virtual behavioral health provider.

Revenue is generated primarily through insurance reimbursement from 600+ in-network plans including UnitedHealthcare, Cigna, Blue Cross Blue Shield, Aetna, Anthem, Humana, TriCare, and Medicaid; 99% of clients use insurance, with most paying $0 out-of-pocket. Self-pay options are available in select states. The go-to-market motion is hybrid: direct-to-consumer intake via website and a 24/7 admissions team, supplemented by B2B healthcare provider referrals and strategic channel partnerships such as Cartwheel for student mental health outreach.

Name

Charlie Health

Legal name

Charlie Health, Inc.

Website

https://charliehealth.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Charlie Health is a virtual-first intensive outpatient program (IOP) provider delivering high-acuity behavioral healthcare for mental health and substance use disorders to individuals ages 8-64 across 40+ U.S. states, with 125,000+ clients served to date through insurance-billed telehealth treatment programs.

Ownership category

akta.pro rank

Product category

Virtual Behavioral Healthcare

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Outpatient Substance Use Treatment Programs (IOP/PHP/OP) (HLAFACAF)

akta.pro secondary industry

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

Keywords

• Virtual intensive outpatient
• Behavioral health services
• Youth mental health
• Substance use treatment
• Telehealth psychiatry

Headquarters

HQ city

Bozeman

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance-Based Virtual IOP Services: Charlie Health generates revenue primarily through billing insurance providers for intensive outpatient program services. The company is in-network with 600+ insurance plans including major providers like UnitedHealthcare, Cigna, Blue Cross Blue Shield, Aetna, Anthem, Humana, TriCare, and Medicaid. The majority of clients (99%) use insurance, with most paying $0 out-of-pocket due to insurance coverage.
2. Self-Pay Services: Self-pay options available in select states for clients without insurance coverage or those preferring to pay out-of-pocket. Payment plan options are available for self-pay clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Charlie Health provides virtual Intensive Outpatient Programs (IOPs) delivering 10+ hours per week of behavioral healthcare over 6–12 weeks via HIPAA-compliant video sessions, serving kids (ages 8-11), teens (12-17), and adults (18-64) with mental health and substance use challenges. Services include group therapy, individual therapy, family therapy, psychiatry, medication management, medication-assisted treatment (MAT), and crisis support, accessed primarily through insurance coverage across 600+ in-network plans.

Product overview

Charlie Health offers a unified virtual Intensive Outpatient Program (IOP) platform delivering high-acuity behavioral healthcare across five core programs — Adult Mental Health, Teen Mental Health, Kids Mental Health, Adult Addiction Treatment, and Teen Addiction Treatment — serving clients ages 8–64. The platform is architected as a modular system where each core program can be enhanced with add-on services including Psychiatry & Medication Management, Medication-Assisted Treatment (MAT), Family Programming, Alumni Programming, Crisis Support, Recovery Coaching, Identity-Affirming Specialized Groups (BIPOC, LGBTQIA+, neurodivergent, Spanish-speaking, maternal mental health, trauma), and Measurement-Based Care Outcomes Tracking. Clients also receive access to free self-service Mental Health Quizzes and Self-Assessment Tools. All programs provide 10–11+ hours of weekly care over 6–12 weeks via HIPAA-compliant video sessions, with 24/7 crisis support and post-discharge alumni resources. The company partners with 600+ insurance providers and is in-network with major carriers including Tricare, BlueCross BlueShield, Aetna, Cigna, Carelon, Anthem, and Medicaid.

Differentiator

Problem solved

Functional benefit

Brands

• CH Medical CA, P.C. California-based medical practice entity for patients in California
• CH Medical NC NJ, P.C.
• CH Medical NY
• Charlie Health Medical, P.A.

Products and services

• Adult Mental Health Program Virtual Intensive Outpatient Program (IOP) for adults ages 18-64 experiencing mental health challenges such as anxiety, depression, trauma, and PTSD. Provides 10+ hours of weekly care including group sessions, individual therapy, family therapy, and psychiatry over a 6–12 week period, delivered via HIPAA-compliant video sessions with 24/7 crisis support.
• Teen Mental Health Program Virtual IOP for teenagers ages 12-17 facing mental health struggles including anxiety, depression, self-harm, and school avoidance. Includes 10+ hours of weekly care with peer groups, family therapy, and psychiatry over 6–12 weeks, delivered virtually with identity-affirming group matching.
• Kids Mental Health Program Virtual IOP for children ages 8-11 addressing anxiety, emotional outbursts, school refusal, and trauma. Delivers 11+ hours of weekly treatment with kid-friendly group sessions, family therapy, and psychiatry over 6–12 weeks, designed for the developmental stage and attention span of children.
• Adult Addiction Treatment Program Virtual IOP for adults ages 18-64 treating substance use disorders (alcohol, opioids, cannabis, stimulants, etc.) and behavioral addictions (gambling, gaming, internet). Includes medication-assisted treatment (MAT), AI-verified drug testing via You Are Accountable partnership, and harm reduction or abstinence-based tracks with recovery coaching.
• Teen Addiction Treatment Program Virtual IOP for teenagers ages 13-17 dealing with substance use or behavioral addictions. Provides medication-assisted treatment for teens 16+, drug testing, recovery coaching, and family therapy using CRAFT and motivational interviewing approaches over a 6–12 week duration.

Quantifiable outcome

• 95% of clients avoid readmission to higher level of care for at least 6 months post-discharge
• +6 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• CartwheelcoreStrategic or Co-development Partner · 13 September 2024Partnership to address the student mental health crisis through Charlie Health's virtual intensive outpatient programs. Cartwheel provides a platform connecting students to mental health services, while Charlie Health delivers specialized treatment for students experiencing anxiety, depression, and other mental health challenges.
• You Are Accountable (YAA)supportingTechnology or IntegrationPartnership providing at-home oral fluid drug testing through a secure app that uses AI to verify identity and timing. Most results available within minutes. Supports accountability for clients in MAT or abstinence-based tracks without invasive testing.
• Insurance Providers (600+ networks)coreChannel Partner/ Reseller/ DistributorIn-network relationships with 600+ insurance providers including major plans like UnitedHealthcare, Cigna, Blue Cross Blue Shield, Aetna, Anthem, Humana, TriCare, and Medicaid. The company bills insurance providers for IOP services rendered.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Brightside Health: Brightside Health is a virtual mental health provider specializing in depression, anxiety, and PTSD through telehealth, including intensive treatment programs. It directly competes with Charlie Health in the virtual high-acuity behavioral health space with similar insurance-based model and clinical outcomes focus.
• Lyra Health: Lyra Health is a virtual mental health benefits provider serving employers and employees with therapy, coaching, and intensive outpatient services. It competes with Charlie Health for high-acuity virtual IOP patients and enterprise payer partnerships, particularly through employer-sponsored benefits.
• Spring Health: Spring Health is a comprehensive mental health benefits platform offering therapy, coaching, medication, and higher-acuity care including intensive outpatient programs. It directly competes with Charlie Health in employer-sponsored and payer-funded virtual behavioral health, especially for youth and high-acuity populations.
• Cerebral: Cerebral is a virtual mental health provider offering therapy, counseling, and medication management for anxiety, depression, ADHD, and substance use. It competes with Charlie Health in the virtual high-acuity mental health market and serves a similar insurance-based and self-pay client base, though it has faced regulatory scrutiny.
• Talkspace: Talkspace is an online therapy platform connecting clients with licensed therapists via messaging, audio, and video sessions, with growing coverage of higher-acuity programs. It competes with Charlie Health in virtual behavioral health delivery and enterprise/B2B contracts with payers and employers.

Emerging players

• Two Chairs: Two Chairs operates a hybrid in-person and virtual therapy clinic model focused on measurement-based care and matching clients to specialized therapists. It overlaps with Charlie Health's matching-driven, outcomes-focused approach and its expansion into higher-acuity care including IOP-adjacent services.
• Hazel Health: Hazel Health provides virtual mental health services to K-12 students in schools, including therapy and counseling. It overlaps with Charlie Health's youth focus and Cartwheel partnership, competing for the same school-based and family-funded adolescent mental health population.
• Cartwheel: Cartwheel is a school-based virtual mental health provider partnering with Charlie Health to deliver student IOP services. It represents both a partner and adjacent competitor in the youth/school mental health space with similar clinical service offerings.

Broad incumbents

• Headspace Health (Ginger): Headspace Health combines the Headspace mindfulness platform with Ginger's on-demand coaching, therapy, and psychiatry services. It is a broader incumbent in the digital mental health space with overlapping virtual therapy and coaching offerings, though it focuses more on employer benefits than high-acuity IOP.
• BetterHelp: BetterHelp is the largest direct-to-consumer online therapy platform offering virtual counseling via subscription. It is a broad incumbent in virtual behavioral health with massive consumer awareness, though it focuses on weekly therapy rather than the high-acuity IOP model Charlie Health specializes in.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/charliehealth
• YouTubeyoutube.com/@charliehealth
• Facebookfacebook.com/charliehealth
• LinkedInlinkedin.com/company/charlie-health
• Instagraminstagram.com/charliehealth
• TikToktiktok.com/@charliehealth

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charlie Health