Hillside

What Hillside does

Hillside is a Rochester, NY-based 501(c)(3) nonprofit organization founded in 1837 (originally as the Rochester Female Association for the Relief of Orphan and Destitute Children) that provides individualized health, education, and human services to youth, individuals, and families. With approximately 1,800 staff across operations in much of New York State and Prince George's County, Maryland, Hillside operates a comprehensive service portfolio spanning behavioral health, crisis support, education and vocation, family resources, foster care/kinship/adoption, in-home and community services, and 24/7 residential treatment. It operates five NYSED-certified 853 schools on residential and day-treatment campuses and runs the Hillside Work-Scholarship Connection (HWSC) youth employment and academic program, which places advocates directly in schools and connects students to employer partners such as Wegmans, Micron, and Corning. Its service model is anchored in a Family-Driven Care philosophy and a trauma-informed CARE Model framework, with delivery via embedded school staff, residential campuses (Monroe, Golisano at Crestwood, Bath, Auburn, Halpern Education Center), Family Opportunity Center drop-in sites in Rochester and Syracuse, and the Hillside Institute for Family Connections operating across 11 New York State counties.

Hillside's technology footprint is modest and operational rather than differentiated. Its principal technology asset is TeleCare, a HIPAA-compliant video conferencing platform used for remote clinical sessions, family meetings, teacher-led remote learning, and telehealth appointments; demand reportedly scaled from roughly two visits per day pre-pandemic to over 300 per day. Hillside holds 2023 GRQC Gold Awards for Team Excellence in program scorecard process improvement and EMR security audit compliance, indicating a quality-improvement orientation but no disclosed AI/ML, no public API, and no developer-facing integrations. The organization also runs an affiliated 501(c)(3) public charity, Hillside Children's Foundation (charity number 16-1493404), which channels philanthropic donations.

The organization's revenue model is a hybrid nonprofit structure. The dominant revenue stream is government grants and contracts — anchored by the New York State Office of Children and Family Services (OCFS) for foster care, residential treatment, and Family Opportunity Center operations — supplemented by state education funding tied to its NYSED-certified 853 schools and county/municipal contracts. A second stream is philanthropic: individual donors, foundation grants, and corporate sponsorships, with KeyBank as presenting sponsor of the Special Santa program for four consecutive years and a recurring slate of corporate partners (Wegmans, Corning, Harris Beach, The Bonadio Group, CPL, Withum, WTW). A third stream is special-event fundraising (annual Hillside Golf Tournament, Special Santa). Services are delivered at no direct cost to eligible families. With no disclosed revenue figures, headcount of ~1,800, multi-state operations, and a broad service portfolio, the implied operating scale is substantial but not publicly quantified.

Name

Hillside

Legal name

Hillside Children's Center

Website

https://hillside.com

Company type

Private

Founded year

1837

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Hillside is a Rochester, NY-based 501(c)(3) nonprofit, founded in 1837, providing behavioral health, education, foster care, residential treatment, and family services to youth, individuals, and families across New York State and Prince George's County, Maryland, with ~1,800 staff.

Ownership category

akta.pro rank

Product category

Youth and Family Social Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

College Access, Scholarships & Student Success Nonprofits (BPAGADAE), Youth Leadership, Civic Education & Service-Learning Nonprofits (BPAGADAI)

Keywords

• Behavioral health services
• Foster care services
• Residential treatment programs
• Youth education programs
• Community-based family services

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Grants and Contracts: Hillside receives funding from government sources including the New York State Office of Children and Family Services (OCFS) to operate programs such as Family Opportunity Centers, foster care services, and residential treatment.
2. Donations and Philanthropy: Individual donors, corporate sponsors, and foundation grants support Special Santa toy drives, program operations, and capital projects. KeyBank has been presenting sponsor for Special Santa for multiple years.
3. Special Events: Annual fundraising events including the Hillside Golf Tournament and Special Santa program generate charitable contributions from community supporters.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Hillside is a nonprofit human services organization delivering a comprehensive continuum of care for youth, individuals, and families, including behavioral health, crisis support, education and vocation, foster care/kinship/adoption, in-home and community services, and residential treatment. The organization also operates the Hillside Work-Scholarship Connection youth employment program, Family Opportunity Centers, the Hillside Institute for Family Connections, and five NYSED-certified campus schools, serving much of New York State and Prince George's County, Maryland.

Product overview

Hillside is a nonprofit human services organization offering a comprehensive portfolio of programs for youth, individuals, and families. The core service array includes Behavioral Health, Crisis Support, Education & Vocation, Family Resources, Foster Care/Kinship/Adoption, In-Home & Community Services, and Residential Treatment. Distinctive programs include the Hillside Work-Scholarship Connection (HWSC) youth employment and academic support program, Family Opportunity Centers providing drop-in family supports, and the Hillside Institute for Family Connections focusing on permanency through Family Finding, kinship, and post-adoption services. Hillside also operates five NYSED-certified campus schools and delivers services via TeleCare video conferencing technology. The organization serves New York State and Prince George's County, Maryland, with a mission focused on strengthening families and helping youth achieve positive outcomes.

Differentiator

Problem solved

Functional benefit

Products and services

• Behavioral Health Services Mental health and behavioral health services for youth, individuals, and families served by Hillside.
• Crisis Support Emergency and crisis intervention services for individuals and families in acute situations.
• Education & Vocation Services Educational support and vocational training programs to help youth develop academic and career skills.
• Family Resources Support services for families including parent education, support groups, and informational workshops.
• Foster Care, Kinship & Adoption Foster care placement, kinship support, and adoption services for children in need of permanent homes.
• In-Home & Community Services Services delivered in family homes and community settings to support youth and families.
• Residential Treatment 24/7 residential treatment programs for children ages 5-14 with social and behavioral challenges at Hillside campus locations.
• Hillside Work-Scholarship Connection (HWSC) A youth employment and academic support program connecting at-risk students with job training, academic tutoring, and career preparation, operating in schools across New York State and Prince George's County, Maryland.
• Family Opportunity Centers Center-based drop-in programs offering parent education, mental health counseling, and community resource referrals for families in Monroe and Onondaga counties.
• Hillside Institute for Family Connections Programs focused on family permanency including Family Finding, case consultations, post-adoption services, and kinship support across 11 New York State counties.
• Family Empowerment Network (FEN) Free workshops, parent education classes, and support groups for current and former Hillside parents, caregivers, and family members.
• Hillside Campus Schools (853 Schools) Five NYSED-certified schools delivering curriculum for youth in residential or day-treatment settings at Monroe, Chili, Bath, Auburn campuses and the Halpern Education Center.
• Next Steps Critical Time Transition Program Critical time transition program supporting youth and families, launched in collaboration with the University of Rochester Medical Center and Rochester Regional Health.

Quantifiable outcome

• On-time graduation rate for students who remained in HWSC through high school
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

19 partnerships are on record, tiered core and minor.

• University of Rochester Medical CentercoreStrategic or Co-development Partner · 21 January 2026University of Rochester Medical Center is a collaborator on Hillside's Next Steps Critical Time Transition Program, launched January 21, 2026 at a ribbon-cutting ceremony.
• Rochester Regional HealthcoreStrategic or Co-development Partner · 21 January 2026Rochester Regional Health is a collaborator on Hillside's Next Steps Critical Time Transition Program, launched January 21, 2026.
• MusicPowerminorStrategic or Co-development Partner · 1 December 2025MusicPower, a Rochester-based nonprofit, provides vital philanthropic support for Hillside's MusiCreation Day music program at Golisano Campus at Crestwood.
• Local Sound CollaborativeminorStrategic or Co-development Partner · 1 December 2025Local Sound Collaborative, a Rochester-based initiative, gathered musicians for Hillside's MusiCreation Day music program.
• Rochester Institute of TechnologyminorStrategic or Co-development Partner · 1 February 2025RIT students from Phi Kappa Psi fraternity and Zeta Tau Alpha sorority host annual Mud Tug event supporting Hillside, with 25-year tradition of community support.
• CPLminorGTM or Marketing Partner · 1 January 2025CPL is a sponsor for Hillside's Special Santa 50th season program.
• Harris BeachminorGTM or Marketing Partner · 1 January 2025Harris Beach is a sponsor for Hillside's Special Santa 50th season program. Previously made matching-gift donations with The Bonadio Group.
• WithumminorGTM or Marketing Partner · 1 January 2025Withum is a sponsor for Hillside's Special Santa 50th season program.
• WTWminorGTM or Marketing Partner · 1 January 2025WTW is a sponsor for Hillside's Special Santa 50th season program.
• KeyBankcoreGTM or Marketing Partner · 1 November 2024KeyBank serves as Presenting Sponsor for Hillside's Special Santa toy-and-gift drive for four consecutive years. The partnership includes placing donation boxes at dozens of KeyBank branches throughout Western and Central New York. Vince Lecce, KeyBank Rochester Market President, stated support for the holiday tradition.
• Micron TechnologyminorStrategic or Co-development Partner · 1 October 2023Micron Technology hosted HWSC students from Syracuse and Binghamton for a STEM career exploration trip to their Washington, DC facility and chip fabrication plant in Manassas, VA. Dr. Robert Simmons represented Micron in organizing the trip.
• On Point for CollegeminorStrategic or Co-development Partner · 1 October 2023On Point for College partnered with Hillside and Micron to organize the STEM career exploration trip for HWSC students to Washington, DC.
• Greater Rochester Quality CouncilminorOthers · 1 October 2023GRQC administers the Performance Excellence Awards program recognizing organizational quality and process improvement. Hillside received two Gold Awards in 2023.
• Rochester Female Charitable SocietycoreStrategic or Co-development Partner · 1 February 2022RFCS is Hillside's founding organization, established in 1822. The Society celebrates its bicentennial and continues to review requests to fund worthy community causes, meeting six times per year.
• Update PharmacyminorOthers · 1 January 2021Update Pharmacy partnered with Hillside for COVID-19 vaccine clinics in Rochester and Buffalo as part of Amy Patterson's vaccination initiative.
• University of Rochester MedicineminorOthers · 1 January 2021University of Rochester Medicine partnered with Hillside for COVID-19 vaccine clinics in Rochester.
• D'Youville CollegeminorOthers · 1 January 2021D'Youville College partnered with Hillside for COVID-19 vaccine clinics in Buffalo.
• Fantastic Friends of Western New YorkminorOthers · 1 January 2021Fantastic Friends of Western New York partnered with Hillside for COVID-19 vaccine clinics.
• WegmanscoreStrategic or Co-development Partner · 1 January 2018Wegmans is an employment partner for the Hillside Work-Scholarship Connection program, offering Management Internship Program positions to HWSC graduates. Antonio Cummings became first Hillside student in Prince George's County selected for the program. Ayana Douglas, VP of Diversity and Inclusion, serves on HWSC Advisory Council.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Casey Family Programs: National foundation focused on child welfare, foster care, and safely reducing the need for congregate care. Comparable in foster care advocacy, kinship support, and Family Finding-adjacent services.
• Children's Aid Society: New York-based nonprofit delivering youth and family services including foster care, behavioral health, education, and community programs. Comparable across multiple service lines spanning children and families.
• Berkshire Farm Center & Services for Youth: New York State nonprofit serving youth and families through residential treatment, foster care, and community-based programs across multiple counties. Directly comparable to Hillside in geography, service mix, and county-based service model.
• Youth Villages: National nonprofit providing residential, foster care, behavioral health, and intensive in-home services for at-risk youth. Comparable in service continuum, evidence-based program model, and outcome reporting.
• Boys Town: National nonprofit operating residential campuses, family services, and behavioral health programs for at-risk youth. Comparable in residential treatment, school-based services, and youth-and-family mission.
• Jewish Board of Family and Children's Services: Large New York nonprofit providing behavioral health, residential, and social services across the lifespan. Comparable in behavioral health and residential treatment emphasis, though more metro-focused.
• The Children's Village: New York-based nonprofit operating residential treatment, foster care, and community-based youth and family services in the Hudson Valley and NYC. Closely comparable in residential-campus model, foster care, and education services.
• Good Shepherd Services: New York City-based nonprofit delivering youth development, education, residential, and family services. Comparable in integrated youth-and-family service portfolio and school/community-embedded delivery model.

Broad incumbents

• Catholic Charities USA: Large national network of Catholic Charities agencies providing behavioral health, foster care, and family services. Overlaps with Hillside in community-based family and youth services but operates as a broader federation rather than a single integrated agency.
• Volunteers of America: National nonprofit providing behavioral health, housing, and human services across the lifespan. Comparable in behavioral health and community services footprint, but with broader mission scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/HillsideAgency
• YouTubeyoutube.com/channel/UCy797q8Ed6Bg1BNfoyqsv-Q
• Facebookfacebook.com/HillsideFamilyofAgencies
• LinkedInlinkedin.com/company/hillside-family-of-agencies
• Instagraminstagram.com/hillsidefamilyofagencies/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hillside