ECP
ECP is a cloud-based, all-in-one senior living software platform serving 8,500+ assisted living, memory care, IDD, and group home communities across the US with integrated eMAR, EHR, CRM, Move-Ins, Billing, and AI-powered medication safety.
- Company typePrivate
- Founded2003
- HeadquartersEast Troy, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ECP does
ECP (Extended Care Professional, LLC) is a US-based, privately held SaaS vendor operating an all-in-one cloud software platform purpose-built for assisted living, memory care, independent living, intellectual and developmental disabilities (IDD), and group home operators. Founded in 2003 and headquartered in East Troy, Wisconsin (with Milwaukee press references), the company serves more than 8,500 senior living communities across all 50 US states and 120,000+ active users, supported by 51–100 employees and 100% US-based support. The platform combines eMAR (electronic medication administration), EHR and care plans, CRM, Move-Ins (digital admissions), Billing, and Business Intelligence in a single architecture with native data flow between modules, eliminating duplicate data entry across the lead-to-resident-to-revenue lifecycle. It exposes a developer portal via REST API, webhooks, HL7, CSV, and secure messaging, with 60+ integration partners spanning pharmacy, billing, BI, workforce, resident engagement, dining, and safety.
ECP firmographics
Firmographics- Name
- ECP
- Legal name
- Extended Care Professional, LLC
- Website
- https://ecp123.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ECP is a cloud-based, all-in-one senior living software platform serving 8,500+ assisted living, memory care, IDD, and group home communities across the US with integrated eMAR, EHR, CRM, Move-Ins, Billing, and AI-powered medication safety.
- Ownership category
- akta.pro rank
ECP industry classification
Industry- Product category
- Senior Living Software (Assisted Living EHR/eMAR)
- NAICS
- Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)
Keywords
Where ECP is headquartered
LocationHeadquarters
- HQ city
- East Troy
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
ECP business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription: Recurring SaaS subscription priced based on community size and modules selected (eMAR, EHR, CRM, Move-Ins, Billing, BI); annual contracts typical with 100% US-based support included; multi-module upsell/land-and-expand across product suite.
- Implementation Services: One-time implementation/onboarding fees bundled with subscription: data migration, pharmacy integration configuration, role-based staff training, and go-live support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Quote-based subscription sized to community and modules |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels8 records
ECP product offering
Product offeringCore offering
ECP sells a cloud-based, all-in-one assisted living software platform that combines eMAR (electronic medication administration), EHR & Care Plans, CRM, Move-Ins, Billing, and Business Intelligence into a single system shared across assisted living, memory care, independent living, IDD, and group home communities. Medication orders flow in directly from 850+ pharmacy partners, and the platform layers ECP AI for medication safety, state-specific compliance templates for all 50 states, and an Integrations Hub / Developer Portal (REST API, Webhooks, HL7) on top of the core modules. The platform is sold to operators ranging from single communities to enterprise multi-state portfolios (e.g., 350+ communities) via annual SaaS subscriptions sized to community count and modules selected.
Product overview
ECP is an all-in-one unified software platform purpose-built for assisted living, memory care, independent living, IDD, and group home senior living communities, integrating core clinical, operational, and financial workflows in a single system. The platform centers on five primary modules — eMAR (electronic medication administration with 850+ pharmacy integrations), EHR & Care Plans (clinical documentation and state-specific care planning across all 50 states), CRM (lead and occupancy management), Move-Ins (digital admissions launched in April 2025), and Billing (revenue capture) — which share data automatically so information flows from sales through clinical to billing without re-entry. Layered on top of this core platform are ECP AI (medication safety with drug interaction detection, allergy screening, late med pattern alerts, and AI-assisted assessments), Business Intelligence dashboards for multi-site visibility, an Integrations Hub and Developer Portal (REST API, Webhooks, HL7, CSV) for connecting to pharmacy, billing, BI, workforce, resident engagement, dining, and safety tools, and ECP Offsite Backups for data protection. The platform serves over 8,000 assisted living communities across the United States and is SOC 2 Type II compliant.
Differentiator
Problem solved
Functional benefit
Brands
- ECP eMAR: Electronic Medication Administration Record module of the ECP platform, integrated with 850+ pharmacy partners.
- ECP EHR
- ECP CRM
- ECP Move-Ins
- ECP Billing
- ECP AI
- ECP Offsite Backups
Products and services
- eMAR (Electronic Medication Administration Record) Electronic medication administration module that replaces paper MARs, integrates with 850+ pharmacy partners to flow medication orders directly into resident records, and enforces the 8 Rights of Medication Administration at the point of care. Designed for assisted living, memory care, and group home operators.
- EHR & Care Plans Electronic Health Record and care planning module that turns assessments into care plans automatically, with state-specific templates for all 50 US states and configurable read-only surveyor access roles. For assisted living, memory care, IDD, and group home clinical staff.
- CRM (Customer Relationship Management) Senior living CRM that captures leads, tracks referrals, automates follow-up, and feeds prospect data directly into Move-Ins and clinical workflows. Targets owners/operators and marketers at assisted living communities.
- Move-Ins Digital admissions solution that streamlines the resident move-in process from first tour to completed documentation, with e-signatures, automated task tracking, and integration with ECP's Clinical and CRM modules. Designed to increase occupancy and reduce administrative workload for assisted living operators.
- Billing Senior living billing and revenue capture module that automatically converts clinical documentation into billing charges, supports recurring invoices, and enables online family payments. Used by assisted living billing teams to capture level-of-care revenue accurately.
- Business Intelligence Portfolio-wide dashboards providing real-time visibility across multiple communities for occupancy, clinical performance, revenue trends, and compliance status, with role-based access for regional and executive teams.
- ECP AI AI capability layer that flags medication errors before they happen, including drug interaction detection at the point of care, allergy screening, late med pattern alerts, and AI-assisted assessments that reduce documentation time. Live across 8,500+ communities.
- Integrations Hub & Developer Portal Developer Portal and integration ecosystem exposing REST API, Webhooks, HL7, CSV, and secure messaging for custom connections, with 60+ integration partners spanning pharmacy, billing, BI, workforce, resident engagement, dining, and safety tools.
- ECP Offsite Backups Offsite backup service that provides secure, remote backup of ECP customer data, accessible via company credentials through backups.ecp123.com.
Quantifiable outcome
- 99% med pass accuracy across 8.5M+ scheduled passes/year (Navion Senior Solutions)
- +8 more outcomes
Companies that use ECP
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles3 records
ECP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability6 records
Feature7 records
ECP partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered coalition partner, coalition member, core community ecosystem, strategic integration partner, core integration partner and core distribution channel.
- LifeLoop (OpenLoop Network)coalition partnerECP joined LifeLoop's OpenLoop Network, a partner ecosystem addressing senior living interoperability by connecting care, engagement, and operational data systems. Includes six technology partners (Accushield, ALIS, August Health, ECP, TELS, WelcomeHome) committed to pre-built data flows.
- Accushieldcoalition memberMember of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
- ALIScoalition memberMember of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
- August Healthcoalition memberMember of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
- TELScoalition memberMember of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
- WelcomeHomecoalition memberMember of the LifeLoop OpenLoop Network; also referenced in a related ECP blog post as a partner to simplify move-ins and connect sales to care for senior living communities.
- ECP Customer Advisory Board (CAB)core community ecosystemFormal Customer Advisory Board of senior living leaders from Agemark, Capri, Cedarhurst, Compass, Cornerstone, Discovery, Legend, Navion, Priority Life Care, SAL Management, SenCare, SSMGRP, Stellar; collectively representing over 1,000 communities to pressure-test ECP's product direction.
- Alinestrategic integration partnerIntegration between ECP and Aline CRM allows Aline users to send resident and contact information directly into ECP Clinical or ECP Move-Ins with one click, eliminating duplicate data entry and accelerating onboarding. Aline serves more than 9,000 senior care communities.
- Sagecore integration partnerIntegration between ECP and Sage connects real-time alerting and monitoring technology with ECP's clinical and operational documentation platform; addresses the gap between real-time care actions and resident documentation. Navion Senior Solutions is an early adopter (50+ communities).
- Long-term care pharmacy partners (850+)core distribution channelNetwork of 850+ pharmacy partners that send medication orders directly into ECP, automatically building each resident's medication record; described as the largest pharmacy integration network in assisted living software.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
ECP competitors and assessment
Company assessmentBroad incumbents
- WellSky: WellSky offers a broad post-acute and human services software portfolio spanning home health, hospice, behavioral health, and senior living. It competes with ECP in senior living while serving a much wider set of provider types.
Direct peers
- MatrixCare: MatrixCare (owned by ResMed) provides EHR, eMAR, and operational software for skilled nursing, senior living, home health, and hospice. It is a direct competitor to ECP across the senior care continuum and has been expanding down-market into assisted living.
- PointClickCare: PointClickCare is the largest EHR platform serving the senior care continuum (SNF, senior living, home health, behavioral health). It is the most direct competitor to ECP in assisted living and overlaps on eMAR, EHR, CRM, and billing workflows, with deeper resources and a broader footprint.
- ALIS: ALIS is an EHR and eMAR platform purpose-built for assisted living and memory care. It is a member of the LifeLoop OpenLoop Network alongside ECP and competes directly for the same assisted living and memory care operator customers.
- WelcomeHome Software: WelcomeHome is a CRM and sales/marketing platform purpose-built for senior living lead management and move-ins. It is an OpenLoop Network partner and an integration peer to ECP CRM and ECP Move-Ins.
- LifeLoop: LifeLoop is a resident engagement and family communication platform for senior living. It is also the coordinator of the OpenLoop interoperability network in which ECP participates, and overlaps with ECP on community-wide software adoption.
- Aline: Aline is a CRM and operations platform purpose-built for senior living, serving more than 9,000 communities. ECP and Aline have a formal integration partnership, but Aline also competes with ECP CRM for the same operator customers.
- ResiDex Software: ResiDex provides EHR, eMAR, and resident management software for assisted living, group homes, and ICF-IDD providers. It is a direct peer to ECP in smaller assisted living and IDD segments with overlapping product modules.
- August Health: August Health is a modern EHR and operations platform built specifically for assisted living and memory care communities. It is a fellow OpenLoop Network member and a direct competitor to ECP in the assisted living EHR category.
Emerging players
- Accushield: Accushield provides visitor management and screening technology for senior living communities. It is a fellow OpenLoop Network member and an adjacent technology peer to ECP, intersecting at community-level safety and compliance workflows rather than the core EHR/eMAR.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ECP social profiles
Digital presenceECP compliance and trust
Trust signalCompliance2 records
ECP financial estimates
Financial estimateRevenue estimate
Valuation estimate
ECP leadership team
Management profileNumber of profiles
Profiles5 records
ECP funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ECP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ECP
What does ECP do?
ECP sells a cloud-based, all-in-one assisted living software platform that combines eMAR (electronic medication administration), EHR & Care Plans, CRM, Move-Ins, Billing, and Business Intelligence into a single system shared across assisted living, memory care, independent living, IDD, and group home communities. Medication orders flow in directly from 850+ pharmacy partners, and the platform layers ECP AI for medication safety, state-specific compliance templates for all 50 states, and an Integrations Hub / Developer Portal (REST API, Webhooks, HL7) on top of the core modules. The platform is sold to operators ranging from single communities to enterprise multi-state portfolios (e.g., 350+ communities) via annual SaaS subscriptions sized to community count and modules selected.
Is ECP a public or private company?
ECP is a private company. It is classified as venture growth investor backed and is currently operating.
When was ECP founded?
ECP was founded in 2003. It employs 51 to 100 people.
Where is ECP based?
ECP is headquartered in East Troy, United States, in the North America region.
How does ECP make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are implementation Services.
Who are ECP's main competitors?
WellSky is listed as a broad incumbent. Direct peers are MatrixCare, PointClickCare, ALIS, WelcomeHome Software, LifeLoop, Aline, ResiDex Software and August Health. Accushield is listed as an emerging player.
Does ECP have an API?
Yes. ECP offers a Developer Portal exposing a REST API, Webhooks, HL7, CSV, and secure messaging for custom connections. The integration ecosystem spans pharmacy, billing, BI, workforce, resident engagement, dining, and safety tools, supporting both pre-built and custom integrations. Developer documentation is at www.ecp123.com/api-docs.
What industry is ECP in?
ECP's product category is Senior Living Software (Assisted Living EHR/eMAR). Its primary akta.pro industry code is HLALABAL, Virtual Pharmacy & Medication Management Integration Platforms. Its NAICS code is 5132 and its SIC code is 7372.