ECP

What ECP does

ECP (Extended Care Professional, LLC) is a US-based, privately held SaaS vendor operating an all-in-one cloud software platform purpose-built for assisted living, memory care, independent living, intellectual and developmental disabilities (IDD), and group home operators. Founded in 2003 and headquartered in East Troy, Wisconsin (with Milwaukee press references), the company serves more than 8,500 senior living communities across all 50 US states and 120,000+ active users, supported by 51–100 employees and 100% US-based support. The platform combines eMAR (electronic medication administration), EHR and care plans, CRM, Move-Ins (digital admissions), Billing, and Business Intelligence in a single architecture with native data flow between modules, eliminating duplicate data entry across the lead-to-resident-to-revenue lifecycle. It exposes a developer portal via REST API, webhooks, HL7, CSV, and secure messaging, with 60+ integration partners spanning pharmacy, billing, BI, workforce, resident engagement, dining, and safety.

Name

ECP

Legal name

Extended Care Professional, LLC

Website

https://ecp123.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

ECP is a cloud-based, all-in-one senior living software platform serving 8,500+ assisted living, memory care, IDD, and group home communities across the US with integrated eMAR, EHR, CRM, Move-Ins, Billing, and AI-powered medication safety.

Ownership category

akta.pro rank

Product category

Senior Living Software (Assisted Living EHR/eMAR)

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Virtual Pharmacy & Medication Management Integration Platforms (HLALABAL)

Keywords

• Assisted living software
• Senior living EHR
• Electronic medication administration
• Pharmacy integration platform
• Senior care billing

Headquarters

HQ city

East Troy

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: Recurring SaaS subscription priced based on community size and modules selected (eMAR, EHR, CRM, Move-Ins, Billing, BI); annual contracts typical with 100% US-based support included; multi-module upsell/land-and-expand across product suite.
2. Implementation Services: One-time implementation/onboarding fees bundled with subscription: data migration, pharmacy integration configuration, role-based staff training, and go-live support.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels8 records

Core offering

ECP sells a cloud-based, all-in-one assisted living software platform that combines eMAR (electronic medication administration), EHR & Care Plans, CRM, Move-Ins, Billing, and Business Intelligence into a single system shared across assisted living, memory care, independent living, IDD, and group home communities. Medication orders flow in directly from 850+ pharmacy partners, and the platform layers ECP AI for medication safety, state-specific compliance templates for all 50 states, and an Integrations Hub / Developer Portal (REST API, Webhooks, HL7) on top of the core modules. The platform is sold to operators ranging from single communities to enterprise multi-state portfolios (e.g., 350+ communities) via annual SaaS subscriptions sized to community count and modules selected.

Product overview

ECP is an all-in-one unified software platform purpose-built for assisted living, memory care, independent living, IDD, and group home senior living communities, integrating core clinical, operational, and financial workflows in a single system. The platform centers on five primary modules — eMAR (electronic medication administration with 850+ pharmacy integrations), EHR & Care Plans (clinical documentation and state-specific care planning across all 50 states), CRM (lead and occupancy management), Move-Ins (digital admissions launched in April 2025), and Billing (revenue capture) — which share data automatically so information flows from sales through clinical to billing without re-entry. Layered on top of this core platform are ECP AI (medication safety with drug interaction detection, allergy screening, late med pattern alerts, and AI-assisted assessments), Business Intelligence dashboards for multi-site visibility, an Integrations Hub and Developer Portal (REST API, Webhooks, HL7, CSV) for connecting to pharmacy, billing, BI, workforce, resident engagement, dining, and safety tools, and ECP Offsite Backups for data protection. The platform serves over 8,000 assisted living communities across the United States and is SOC 2 Type II compliant.

Differentiator

Problem solved

Functional benefit

Brands

• ECP eMAR: Electronic Medication Administration Record module of the ECP platform, integrated with 850+ pharmacy partners.
• ECP EHR
• ECP CRM
• ECP Move-Ins
• ECP Billing
• ECP AI
• ECP Offsite Backups

Products and services

• eMAR (Electronic Medication Administration Record) Electronic medication administration module that replaces paper MARs, integrates with 850+ pharmacy partners to flow medication orders directly into resident records, and enforces the 8 Rights of Medication Administration at the point of care. Designed for assisted living, memory care, and group home operators.
• EHR & Care Plans Electronic Health Record and care planning module that turns assessments into care plans automatically, with state-specific templates for all 50 US states and configurable read-only surveyor access roles. For assisted living, memory care, IDD, and group home clinical staff.
• CRM (Customer Relationship Management) Senior living CRM that captures leads, tracks referrals, automates follow-up, and feeds prospect data directly into Move-Ins and clinical workflows. Targets owners/operators and marketers at assisted living communities.
• Move-Ins Digital admissions solution that streamlines the resident move-in process from first tour to completed documentation, with e-signatures, automated task tracking, and integration with ECP's Clinical and CRM modules. Designed to increase occupancy and reduce administrative workload for assisted living operators.
• Billing Senior living billing and revenue capture module that automatically converts clinical documentation into billing charges, supports recurring invoices, and enables online family payments. Used by assisted living billing teams to capture level-of-care revenue accurately.
• Business Intelligence Portfolio-wide dashboards providing real-time visibility across multiple communities for occupancy, clinical performance, revenue trends, and compliance status, with role-based access for regional and executive teams.
• ECP AI AI capability layer that flags medication errors before they happen, including drug interaction detection at the point of care, allergy screening, late med pattern alerts, and AI-assisted assessments that reduce documentation time. Live across 8,500+ communities.
• Integrations Hub & Developer Portal Developer Portal and integration ecosystem exposing REST API, Webhooks, HL7, CSV, and secure messaging for custom connections, with 60+ integration partners spanning pharmacy, billing, BI, workforce, resident engagement, dining, and safety tools.
• ECP Offsite Backups Offsite backup service that provides secure, remote backup of ECP customer data, accessible via company credentials through backups.ecp123.com.

Quantifiable outcome

• 99% med pass accuracy across 8.5M+ scheduled passes/year (Navion Senior Solutions)
• +8 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability6 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered coalition partner, coalition member, core community ecosystem, strategic integration partner, core integration partner and core distribution channel.

• LifeLoop (OpenLoop Network)coalition partnerStrategic or Co-development Partner · 19 February 2026ECP joined LifeLoop's OpenLoop Network, a partner ecosystem addressing senior living interoperability by connecting care, engagement, and operational data systems. Includes six technology partners (Accushield, ALIS, August Health, ECP, TELS, WelcomeHome) committed to pre-built data flows.
• Accushieldcoalition memberTechnology or Integration · 19 February 2026Member of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
• ALIScoalition memberTechnology or Integration · 19 February 2026Member of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
• August Healthcoalition memberTechnology or Integration · 19 February 2026Member of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
• TELScoalition memberTechnology or Integration · 19 February 2026Member of the LifeLoop OpenLoop Network alongside ECP, delivering pre-built data flows for senior living interoperability.
• WelcomeHomecoalition memberTechnology or Integration · 19 February 2026Member of the LifeLoop OpenLoop Network; also referenced in a related ECP blog post as a partner to simplify move-ins and connect sales to care for senior living communities.
• ECP Customer Advisory Board (CAB)core community ecosystemOthers · 21 January 2026Formal Customer Advisory Board of senior living leaders from Agemark, Capri, Cedarhurst, Compass, Cornerstone, Discovery, Legend, Navion, Priority Life Care, SAL Management, SenCare, SSMGRP, Stellar; collectively representing over 1,000 communities to pressure-test ECP's product direction.
• Alinestrategic integration partnerTechnology or Integration · 14 January 2026Integration between ECP and Aline CRM allows Aline users to send resident and contact information directly into ECP Clinical or ECP Move-Ins with one click, eliminating duplicate data entry and accelerating onboarding. Aline serves more than 9,000 senior care communities.
• Sagecore integration partnerTechnology or Integration · 12 January 2026Integration between ECP and Sage connects real-time alerting and monitoring technology with ECP's clinical and operational documentation platform; addresses the gap between real-time care actions and resident documentation. Navion Senior Solutions is an early adopter (50+ communities).
• Long-term care pharmacy partners (850+)core distribution channelChannel Partner/ Reseller/ DistributorNetwork of 850+ pharmacy partners that send medication orders directly into ECP, automatically building each resident's medication record; described as the largest pharmacy integration network in assisted living software.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• WellSky: WellSky offers a broad post-acute and human services software portfolio spanning home health, hospice, behavioral health, and senior living. It competes with ECP in senior living while serving a much wider set of provider types.

Direct peers

• MatrixCare: MatrixCare (owned by ResMed) provides EHR, eMAR, and operational software for skilled nursing, senior living, home health, and hospice. It is a direct competitor to ECP across the senior care continuum and has been expanding down-market into assisted living.
• PointClickCare: PointClickCare is the largest EHR platform serving the senior care continuum (SNF, senior living, home health, behavioral health). It is the most direct competitor to ECP in assisted living and overlaps on eMAR, EHR, CRM, and billing workflows, with deeper resources and a broader footprint.
• ALIS: ALIS is an EHR and eMAR platform purpose-built for assisted living and memory care. It is a member of the LifeLoop OpenLoop Network alongside ECP and competes directly for the same assisted living and memory care operator customers.
• WelcomeHome Software: WelcomeHome is a CRM and sales/marketing platform purpose-built for senior living lead management and move-ins. It is an OpenLoop Network partner and an integration peer to ECP CRM and ECP Move-Ins.
• LifeLoop: LifeLoop is a resident engagement and family communication platform for senior living. It is also the coordinator of the OpenLoop interoperability network in which ECP participates, and overlaps with ECP on community-wide software adoption.
• Aline: Aline is a CRM and operations platform purpose-built for senior living, serving more than 9,000 communities. ECP and Aline have a formal integration partnership, but Aline also competes with ECP CRM for the same operator customers.
• ResiDex Software: ResiDex provides EHR, eMAR, and resident management software for assisted living, group homes, and ICF-IDD providers. It is a direct peer to ECP in smaller assisted living and IDD segments with overlapping product modules.
• August Health: August Health is a modern EHR and operations platform built specifically for assisted living and memory care communities. It is a fellow OpenLoop Network member and a direct competitor to ECP in the assisted living EHR category.

Emerging players

• Accushield: Accushield provides visitor management and screening technology for senior living communities. It is a fellow OpenLoop Network member and an adjacent technology peer to ECP, intersecting at community-level safety and compliance workflows rather than the core EHR/eMAR.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ExtendedCarePro
• Facebookfacebook.com/extendedcarepro

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ECP