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TSIA

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uuid0006qb7

Namestring
TSIA
Legal namestring
Technology & Services Industry Association
Websiteurl
tsia.com
Company typeenum
Private
Founded yearint
2009
Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
101–250
akta.pro rankint
HeadquartersSan Diego, United States
HQ citystring
San Diego
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices2 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
technology industry research, B2B benchmarking services, advisory membership programs, AI economics research, services industry analytics
NAICS code1 code
  • Information51
SIC code1 code
  • Services-Membership Organizations8600
Product category
Technology Industry Research & Advisory Services
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model3 records
1Membership Fees
TypeSubscription Recurring
Description

TSIA operates on a membership model where technology companies pay fees to access proprietary research, benchmarking data, frameworks, advisory services, and the TSIA Portal. Membership plans are tailored to organizational needs with various tiers available.

tsia.com
2Conference and Event Revenue
TypeProfessional Services
Description

TSIA generates revenue through Technology & Services World conference registrations, sponsorships, and exhibitor booth spaces at their annual Las Vegas events.

tsia.com
3Premium Research and Advisory Services
TypeSubscription Recurring
Description

Additional revenue from premium research content, virtual advisory sessions, and member-to-member inquiries beyond standard membership benefits.

tsia.com
Marketing channels8 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels4 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Pricing details3 tiers
1Enterprise Membership - Full access to TSIA research, benchmarking, and advisory services for large technology organizations
ModelSubscriptionBilling cadenceAnnual
Notes

Enterprise plans provide comprehensive access to all research areas, Performance Optimizer benchmarking, and multiple user seats. Specific pricing requires inquiry.

tsia.com
2Individual Plan Membership - Access for individual professionals
ModelSubscriptionBilling cadenceAnnual
Notes

Individual plans offer scaled access to TSIA resources for single users within member organizations.

tsia.com
3Conference Pass Options - Multiple pass types for Technology & Services World event
ModelOtherBilling cadenceMulti-year contract
Notes

Multiple pass options available; member discounts and voucher eligibility apply; pricing increases over time; early bird pricing ends June 30

tsia.com
GTM typeB2B
B2B
Offering typeServices
Services
Brand1 of 8 records shown
1AI Economics
Description

A research-based framework explaining how artificial intelligence is reshaping value creation, pricing models, service portfolios, and profitability in the technology industry.

tsia.com
+7 more records
Core offering1 text field

TSIA is a membership-based research and advisory organization that helps technology companies achieve profitable growth by providing proprietary benchmarking data, business frameworks, and expert advice. Its core deliverables include the TSIA Portal digital platform, the TSIA Intelligence AI assistant, the Performance Optimizer benchmarking tool, premium research reports, advisory engagements, and the annual Technology & Services World conference held in Las Vegas.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 2 values shown
  • Organizations can benchmark against industry peers to identify operational improvements and margin optimization opportunities
+1 more record
Product overview1 text field

TSIA (Technology & Services Industry Association) is a research and advisory organization that helps technology companies achieve profitable growth through proprietary data, business frameworks, and expert advice. The core product ecosystem includes the TSIA Portal as the central member platform, TSIA Intelligence (specialized AI for tech services research), and Performance Optimizer (industry benchmarking). Additional offerings span membership plans, community engagement via TSIA Discussions, content delivery through TSIA Webinars and TECHtonic podcast, conference events including TSIA World and Board Summit, recognition programs like STAR Awards, and structured research content formats including Research Journeys, Premium Research, and Free Research. TSIA's AI Economics framework provides research on AI's impact on technology services business models.

Product and service2 records
1TSIA Membership
CategoryMembership
Description

Subscription-based membership program offering technology companies access to TSIA research, benchmarking data, frameworks, advisory services, and the TSIA Portal. Plans are tailored to organizational needs with Enterprise and Individual tiers.

2TSIA Portal
Scale indicator7 records

Each record includes

Type, Value, Description, Source

Partnership8 partners
Strategic tierCoreTypeTechnology or Integration
Description

Online polling and questionnaire response platform used for TSIA benchmarking data collection. Part of TSIA's core benchmarking technology infrastructure.

Strategic tierCoreTypeTechnology or Integration
Description

Data visualization technology used in TSIA's Performance Optimizer benchmarking platform for presenting industry and peer group comparisons.

Strategic tierCoreTypeTechnology or Integration
Description

ETL (Extract, Transform, Load) technology used on TSIA's corporate network for processing benchmarking data.

Strategic tierCoreTypeTechnology or Integration
Description

Customer support services, lead management, and marketing cloud engagement. Used for Secure File System delivery of benchmarking materials and member communications.

Strategic tierCoreTypeTechnology or Integration
Description

Authentication and security processing for TSIA's digital platforms including the TSIA Portal.

Strategic tierCoreTypeTechnology or Integration
Description

Security, AI, and machine learning capabilities supporting TSIA's cloud infrastructure.

Strategic tierCoreTypeTechnology or Integration
Description

Developer tools and cloud infrastructure, serving as TSIA's primary cloud service provider for website hosting.

Strategic tierCoreTypeTechnology or Integration
Description

Event management and registration system for Technology & Services World conferences.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
TypeEmerging player
Description

SAPinsider is a research and member community for organizations running SAP, offering research, benchmarking, and events focused on SAP customers and partners. It is a vertical-specific membership/research peer to TSIA's association model for technology services organizations.

TypeBroad incumbent
Description

TechTarget operates B2B technology media and research properties serving enterprise technology buyers and vendors, including research, events, and intent data. It overlaps with TSIA in research, vendor marketing services, and event-based revenue for the technology industry.

TypeDirect peer
Description

IDC is a major provider of market intelligence, advisory services, and events for the IT, telecommunications, and consumer technology markets. It is highly comparable to TSIA in benchmarking, advisory, and research-association activities for technology vendors.

TypeEmerging player
Description

ITIC is a research and consulting firm that publishes survey-based research on enterprise IT topics, including reliability, security, and vendor performance. Its survey-based benchmarking approach is a partial analogue to TSIA's Performance Optimizer benchmarking.

TypeDirect peer
Description

CompTIA is a membership-based trade association for the global IT industry providing research, certification, and advocacy. It is a strong structural parallel to TSIA as a vendor-serving technology trade association with research and community offerings.

TypeDirect peer
Description

Forrester is a global research and advisory firm publishing syndicated research, conducting benchmarking, and running events for technology and business leaders. Its portfolio and go-to-market model closely mirror TSIA's research, benchmarking, and event monetization approach.

TypeDirect peer
Description

Aberdeen Group provides technology research and benchmarking, including peer benchmarking and best-practice studies for B2B technology markets. Its benchmarking and research subscription model is directly comparable to TSIA's Performance Optimizer and member research access.

TypeDirect peer
Description

Nucleus Research produces technology ROI research and case studies for enterprise software buyers. Its benchmarking and ROI-focused research overlaps with TSIA's benchmarking and outcome-based pricing agenda for enterprise technology vendors.

TypeDirect peer
Description

Constellation Research is an advisory and research firm focused on disruptive technologies and business model transformation, including AI. It overlaps with TSIA on advisory, research, and events for enterprise technology buyers and sellers.

TypeBroad incumbent
Description

Gartner is the largest technology research and advisory firm, serving CIOs and enterprise technology leaders with research, benchmarking, and advisory services. It overlaps with TSIA in research, benchmarking, and conference offerings but at significantly greater scale and broader coverage.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers12 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment5 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI capability1 record

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature5 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles8 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
Compliance3 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

TSIA

Technology Industry Research & Advisory Servicestsia.com

TSIA firmographics

Firmographics
Name
TSIA
Legal name
Technology & Services Industry Association
Website
https://tsia.com
Company type
Private
Founded year
2009
Operating status
Operating
Headcount range
101–250 employees
Ownership category
akta.pro rank

Where TSIA is headquartered

Location

Headquarters

HQ city
San Diego
HQ country
United States
HQ region
North America

Offices2 records

Markets served

TSIA business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

  1. Membership Fees: TSIA operates on a membership model where technology companies pay fees to access proprietary research, benchmarking data, frameworks, advisory services, and the TSIA Portal. Membership plans are tailored to organizational needs with various tiers available.
  2. Conference and Event Revenue: TSIA generates revenue through Technology & Services World conference registrations, sponsorships, and exhibitor booth spaces at their annual Las Vegas events.
  3. Premium Research and Advisory Services: Additional revenue from premium research content, virtual advisory sessions, and member-to-member inquiries beyond standard membership benefits.

Pricing tiers

ModelBillingPrice
SubscriptionAnnualEnterprise Membership - Full access to TSIA research, benchmarking, and advisory services for large technology organizations
SubscriptionAnnualIndividual Plan Membership - Access for individual professionals
OtherMulti-year contractConference Pass Options - Multiple pass types for Technology & Services World event

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

TSIA product offering

Product offering

Core offering

TSIA is a membership-based research and advisory organization that helps technology companies achieve profitable growth by providing proprietary benchmarking data, business frameworks, and expert advice. Its core deliverables include the TSIA Portal digital platform, the TSIA Intelligence AI assistant, the Performance Optimizer benchmarking tool, premium research reports, advisory engagements, and the annual Technology & Services World conference held in Las Vegas.

Product overview

TSIA (Technology & Services Industry Association) is a research and advisory organization that helps technology companies achieve profitable growth through proprietary data, business frameworks, and expert advice. The core product ecosystem includes the TSIA Portal as the central member platform, TSIA Intelligence (specialized AI for tech services research), and Performance Optimizer (industry benchmarking). Additional offerings span membership plans, community engagement via TSIA Discussions, content delivery through TSIA Webinars and TECHtonic podcast, conference events including TSIA World and Board Summit, recognition programs like STAR Awards, and structured research content formats including Research Journeys, Premium Research, and Free Research. TSIA's AI Economics framework provides research on AI's impact on technology services business models.

Differentiator

Problem solved

Functional benefit

Brands

  • AI Economics: A research-based framework explaining how artificial intelligence is reshaping value creation, pricing models, service portfolios, and profitability in the technology industry.
  • TECHtonic
  • Technology & Services World
  • TSIA Board Summit
  • TSIA Intelligence
  • Performance Optimizer
  • TSIA Discussions
  • STAR Awards

Products and services

  • TSIA Membership Subscription-based membership program offering technology companies access to TSIA research, benchmarking data, frameworks, advisory services, and the TSIA Portal. Plans are tailored to organizational needs with Enterprise and Individual tiers.
  • TSIA Portal

Quantifiable outcome

  • Organizations can benchmark against industry peers to identify operational improvements and margin optimization opportunities
  • +1 more outcomes

Companies that use TSIA

Customer profile

Named customers12 records

Segments5 records

Ideal customer profiles1 record

TSIA technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature5 records

TSIA partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered core.

  • AlchemercoreTechnology or IntegrationOnline polling and questionnaire response platform used for TSIA benchmarking data collection. Part of TSIA's core benchmarking technology infrastructure.
  • TableaucoreTechnology or IntegrationData visualization technology used in TSIA's Performance Optimizer benchmarking platform for presenting industry and peer group comparisons.
  • AlteryxcoreTechnology or IntegrationETL (Extract, Transform, Load) technology used on TSIA's corporate network for processing benchmarking data.
  • SalesforcecoreTechnology or IntegrationCustomer support services, lead management, and marketing cloud engagement. Used for Secure File System delivery of benchmarking materials and member communications.
  • Auth0coreTechnology or IntegrationAuthentication and security processing for TSIA's digital platforms including the TSIA Portal.
  • Microsoft AzurecoreTechnology or IntegrationSecurity, AI, and machine learning capabilities supporting TSIA's cloud infrastructure.
  • VercelcoreTechnology or IntegrationDeveloper tools and cloud infrastructure, serving as TSIA's primary cloud service provider for website hosting.
  • CventcoreTechnology or IntegrationEvent management and registration system for Technology & Services World conferences.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

TSIA competitors and assessment

Company assessment

Emerging players

  • ASUG (ASUG is now part of SAP) / SAPinsider: SAPinsider is a research and member community for organizations running SAP, offering research, benchmarking, and events focused on SAP customers and partners. It is a vertical-specific membership/research peer to TSIA's association model for technology services organizations.
  • ITIC (Information Technology Intelligence Consulting): ITIC is a research and consulting firm that publishes survey-based research on enterprise IT topics, including reliability, security, and vendor performance. Its survey-based benchmarking approach is a partial analogue to TSIA's Performance Optimizer benchmarking.

Broad incumbents

  • TechTarget (now Informa TechTarget): TechTarget operates B2B technology media and research properties serving enterprise technology buyers and vendors, including research, events, and intent data. It overlaps with TSIA in research, vendor marketing services, and event-based revenue for the technology industry.
  • Gartner: Gartner is the largest technology research and advisory firm, serving CIOs and enterprise technology leaders with research, benchmarking, and advisory services. It overlaps with TSIA in research, benchmarking, and conference offerings but at significantly greater scale and broader coverage.

Direct peers

  • International Data Corporation (IDC): IDC is a major provider of market intelligence, advisory services, and events for the IT, telecommunications, and consumer technology markets. It is highly comparable to TSIA in benchmarking, advisory, and research-association activities for technology vendors.
  • CompTIA (Computing Technology Industry Association): CompTIA is a membership-based trade association for the global IT industry providing research, certification, and advocacy. It is a strong structural parallel to TSIA as a vendor-serving technology trade association with research and community offerings.
  • Forrester Research: Forrester is a global research and advisory firm publishing syndicated research, conducting benchmarking, and running events for technology and business leaders. Its portfolio and go-to-market model closely mirror TSIA's research, benchmarking, and event monetization approach.
  • Aberdeen Group: Aberdeen Group provides technology research and benchmarking, including peer benchmarking and best-practice studies for B2B technology markets. Its benchmarking and research subscription model is directly comparable to TSIA's Performance Optimizer and member research access.
  • Nucleus Research: Nucleus Research produces technology ROI research and case studies for enterprise software buyers. Its benchmarking and ROI-focused research overlaps with TSIA's benchmarking and outcome-based pricing agenda for enterprise technology vendors.
  • Constellation Research: Constellation Research is an advisory and research firm focused on disruptive technologies and business model transformation, including AI. It overlaps with TSIA on advisory, research, and events for enterprise technology buyers and sellers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

TSIA social profiles

Digital presence

TSIA compliance and trust

Trust signal

Compliance3 records

TSIA financial estimates

Financial estimate

Revenue estimate

Valuation estimate

TSIA leadership team

Management profile

Number of profiles

Profiles8 records

TSIA funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

TSIA M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TSIA

What does TSIA do?

TSIA is a membership-based research and advisory organization that helps technology companies achieve profitable growth by providing proprietary benchmarking data, business frameworks, and expert advice. Its core deliverables include the TSIA Portal digital platform, the TSIA Intelligence AI assistant, the Performance Optimizer benchmarking tool, premium research reports, advisory engagements, and the annual Technology & Services World conference held in Las Vegas.

Is TSIA a public or private company?

TSIA is a private company. It is classified as management employee owned and is currently operating.

When was TSIA founded?

TSIA was founded in 2009. It employs 101 to 250 people.

Where is TSIA based?

TSIA is headquartered in San Diego, United States, in the North America region.

How does TSIA make money?

Three revenue lines are on record. Membership Fees are the primary driver. The others are conference and Event Revenue and premium Research and Advisory Services.

Who are TSIA's main competitors?

Emerging players on record are ASUG (ASUG is now part of SAP) / SAPinsider and ITIC (Information Technology Intelligence Consulting). Broad incumbents are TechTarget (now Informa TechTarget) and Gartner. Direct peers are International Data Corporation (IDC), CompTIA (Computing Technology Industry Association), Forrester Research, Aberdeen Group, Nucleus Research and Constellation Research.

Does TSIA have an API?

No public API is recorded for TSIA.

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Live signals
JarrodhanelineThe CSM Role Is Changing in 2026: What TSIA FoundTSIA's 2026 report says customer success teams are now judged on financial indicators, not sentiment, as AI disrupts SaaS pricing. It finds 80% of CS teams cannot quantify savings from their technology, and organizations with formal value realization achieve a 7-point higher NRR. The report urges data unification, reskilling, and outcome-based pricing.LinkedInWhy Palantir's Enterprise Pricing Model is a Wake-up Call for Every Technology CompanyThis is an industry analysis piece by TSIA (Technology & Services Industry Association) examining Palantir Technologies' shift from traditional seat-based SaaS pricing to outcome-based pricing models. The article argues that Palantir's Ontology semantic layer and Forward Deployed Engineers enable measurable business value, allowing outcome-based contracts rather than feature-based pricing. The author presents Palantir's approach as a strategic roadmap for technology companies, citing examples such as a beverage manufacturer achieving $10.5 million in savings, while offering guidance on implementing similar pricing strategies.TsiaHow AI Economics™ Is Rewriting the Business Model of Enterprise SoftwareTSIA executives Thomas Lah, J.B. Wood, and George Humphrey discussed on the TECHtonic podcast how AI is fundamentally disrupting enterprise software business models built on seat-based licensing and labor-intensive service organizations. The experts argue that AI automation is eliminating large amounts of repetitive work in support, implementation, and customer success, forcing companies to deliver the same outcomes with fewer people and reconsider how they capture value. They recommend that technology providers shift toward outcome-based pricing and restructure their organizations to remain competitive as traditional per-user pricing becomes increasingly unsustainable.TsiaThe Future of Technology Services: The Era of AI-Driven Offers and OperationsTSIA’s George Humphrey outlined a strategic shift in technology services at TSIA World ENVISION, identifying three new AI-driven service categories: AI Readiness and Governance Services, Value Optimization Services, and Outcome-Oriented AI Services. The presentation argued that traditional per-seat pricing is obsolete and proposed the DARE framework (Design, Activate, Realize, Evolve) to help companies transition from reactive support to predictive, outcome-based partnerships.PR NewswireTSIA Recognizes Support Staff Excellence Certification for CSC in 2025The Technology & Services Industry Association (TSIA) announced that CSC Corptax and the CSC Real Estate team have achieved Level I and Level II Support Staff Excellence (SSE) Certifications for 2025, along with the Certified Support Staff Excellence Center Outstanding Achievement Award. The SSE program, delivered by Korn Ferry, assesses service teams and implements development initiatives to improve customer engagement and operational outcomes. This recognition highlights CSC's investment in staff development capabilities and commitment to service excellence.GlobeNewswireInbenta AI Wins 2025 TSIA STAR Award as Digital Customer Success Innovator of the YearInbenta was awarded the 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year. The award recognizes its AI-driven customer success systems, and CEO Melissa Solis will lead sessions at TSIA World ENVISION in Las Vegas. Inbenta processes over 2 billion interactions annually across 100+ languages.TsiaProfessional Services: Partner Chaos to Competitive EdgeA TSIA report highlights that 83% of professional services organizations fail to track partner utilization rates, creating a significant visibility gap in performance metrics. The findings indicate that nearly half of these firms rely on outdated manual processes for managing partner data, which hinders effective collaboration and leads to reactive management approaches. Organizations that implement standardized data integration and proactive monitoring are positioned to gain a competitive edge, improve operational efficiency, and drive revenue growth.TsiaTop Customer Growth and Renewal Questions Answered With TSIA IntelligenceTSIA published an informational article addressing common questions about customer renewal and retention strategies for subscription businesses, drawing on 20+ years of proprietary data from the TSIA Portal.TsiaProfessional Services 2.0 Explained: What It Means for Your BusinessTSIA defines Professional Services 2.0 as a fundamental industry shift from traditional, project-based service models to dynamic, technology-driven approaches focused on customer outcomes and subscription revenue. This transformation emphasizes the integration of AI and digital tools to enhance efficiency while replacing one-off engagements with renewable, value-based pricing structures. The article positions this evolution as essential for professional services organizations to remain profitable and aligned with modern customer expectations over the next five years.TsiaIs Your Pricing Strategy Holding You Back? Rethinking Cost-Plus in Tech ServicesThe article analyzes the transition of technology service companies from traditional cost-plus and per-user pricing models to modern value-based and consumption-based approaches. It highlights that while these new models can improve customer retention and align prices with actual usage, significant barriers remain, including difficulties in measuring tangible customer outcomes and inconsistent discounting governance. TSIA is identified as the source of research data providing insights into these industry trends and challenges.