PhysicianOne Urgent Care

What PhysicianOne Urgent Care does

PhysicianOne Urgent Care is a private, physician-founded urgent care network operating 26 walk-in centers across Connecticut, Massachusetts, and New York, supplemented by a 24/7 telehealth platform. Founded in 2008 in Connecticut and headquartered in Brookfield, CT, the company treats non-life-threatening illnesses and injuries in adult and pediatric patients, with on-site digital X-ray, rapid PCR lab testing (COVID-19, flu, RSV, strep throat) with same-day results, vaccinations, physicals, STD testing, and COVID-19 Test to Treat services including on-site Paxlovid prescriptions. The network accepts most major insurance plans (Aetna, Blue Cross Blue Shield, Cigna, Medicare, UnitedHealthcare, Humana, Fallon Health) and offers self-pay rates positioned below emergency room costs. Connecticut and New York locations were rebranded as Yale New Haven Health Urgent Care, and Massachusetts locations are affiliated with Tufts Medical Center, providing hospital-system care continuity and referral pathways.

The company runs a direct-to-consumer model with no appointment required, extended hours 365 days per year, and online scheduling through the Solv Health platform integrated with its website. Revenue is generated per-visit from insurance reimbursements, patient co-pays collected at time of service, self-pay rates, and 24/7 telehealth consultations. Marketing is concentrated in digital channels — corporate website, health blog library, social media, and local SEO — with the network holding a 5.0 Healthgrades rating and a 4.6 Google rating. Leadership includes CEO Lynne Rosen and Chief Medical Officer & co-founder Dr. Jeannie Kenkare. No public funding history or revenue figures are disclosed beyond a 2015 funding event with Pulse Equity Partners LLC.

Name

PhysicianOne Urgent Care

Legal name

PhysicianOne Urgent Care

Website

https://physicianoneurgentcare.org

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

PhysicianOne Urgent Care is a private, physician-founded network operating 26 walk-in urgent care centers across Connecticut, Massachusetts, and New York, plus 24/7 telehealth, serving individual consumers with non-life-threatening conditions under affiliations with Yale New Haven Health and Tufts Medical Center.

Ownership category

akta.pro rank

Product category

Urgent Care Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Retail & Walk-In Primary Care Clinics (HLAFAGAC)

akta.pro secondary industries

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA)

Keywords

• Walk-in urgent care
• 24/7 telehealth services
• Rapid PCR testing
• Digital X-ray imaging
• Occupational health services

Headquarters

HQ city

Brookfield

HQ country

United States

HQ region

North America

Offices26 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Insurance-Based Healthcare Services: Revenue generated from accepting most major health insurance plans. Patient co-pays are collected at the time of service, with total charges determined based on insurance provider policies regarding urgent care and level of care received.
2. Self-Pay Patient Services: Affordable rates offered to self-pay patients without insurance coverage. Visit fees are significantly lower than emergency room visits and generally the same or slightly higher than primary care doctor visits.
3. Telehealth/Virtual Care Services: 24/7 telemedicine consultations available for patients who prefer remote care, billed through insurance or as self-pay.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

PhysicianOne Urgent Care operates a network of 26 walk-in urgent care centers across Connecticut, Massachusetts, and New York, providing in-person treatment for non-life-threatening illnesses and injuries, on-site diagnostics (digital X-ray and rapid PCR lab testing), vaccinations, physicals, pediatric care, and STD testing. A 24/7 virtual care telehealth service complements the physical network, allowing patients to consult local providers remotely via secure videoconferencing. The organization accepts most major insurance plans and offers affordable self-pay rates.

Product overview

PhysicianOne Urgent Care operates as a network of 26 urgent care centers across Connecticut, Massachusetts, and New York, offering a unified healthcare delivery platform with two core service lines: in-person urgent care treatment and 24/7 virtual telehealth consultations. The core Urgent Care product provides walk-in treatment for non-life-threatening illnesses and injuries, complemented by on-site diagnostics including digital X-ray and lab services with same-day results. The Virtual Care/Telehealth product extends access via secure video conferencing. Supporting services include COVID-19 testing and treatment, vaccinations, physicals, pediatrics, and STD testing—all delivered across the center network under consistent service standards. The company is affiliated with Yale New Haven Health System (CT/NY) and Tufts Medical Center (MA).

Differentiator

Problem solved

Functional benefit

Products and services

• Walk-in Urgent Care Walk-in urgent care services for non-life-threatening illnesses and injuries, open 365 days per year with extended hours. Offers in-person treatment, physicals, vaccinations, and diagnostics for adults and children across 26 centers in Connecticut, Massachusetts, and New York.
• 24/7 Virtual Care / Telehealth
• COVID-19 Testing & Treatment Walk-in virtual care service enabling patients to connect with local providers via secure video conferencing platform for remote consultations, symptom assessment, and treatment recommendations 24/7.
• Digital X-ray Services On-site digital X-ray imaging available at all urgent care centers; same-day X-ray availability with advance phone call ahead.
• Lab Services On-site clinical lab testing with same-day results, including rapid polymerase chain reaction (PCR) testing for COVID-19, flu, RSV, and strep throat at all locations.
• Walk-in Physicals Walk-in physicals for school, camp, sports teams, and occupational health screenings available at all locations.
• Vaccinations Vaccination services including flu shots and other immunizations available at all urgent care locations.
• Pediatric Urgent Care Quality, compassionate urgent care services specifically designed for children and young patients.
• STD Testing Sexually transmitted disease testing services available at all urgent care locations.

Quantifiable outcome

• 5.0/5.0 patient rating on Healthgrades
• +1 more outcomes

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Yale New Haven Health SystemcoreStrategic or Co-development PartnerProudly affiliated with Yale New Haven Health Care System for Connecticut and New York locations. This partnership provides care continuity and access to a prestigious healthcare network. Note: CT and NY locations have transitioned to Yale New Haven Health Urgent Care branding.
• Tufts Medical CentercoreStrategic or Co-development PartnerAffiliated with Tufts Medical Center in Massachusetts, providing collaborative care connections for Massachusetts patients and working collaboratively with local providers across all three states.
• Local Primary Care and Specialty DoctorsminorStrategic or Co-development PartnerWorks collaboratively with local providers, including primary care doctors and specialty doctors, across Connecticut, New York, and Massachusetts for care continuity.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• CareSpot Urgent Care: Multi-state urgent care and occupational health operator offering walk-in care, lab, and X-ray. Comparable as a similarly scaled retail urgent care platform with on-site diagnostics.
• CityMD: Large urgent care network concentrated in the Northeast (NY, NJ, CT, MA), offering walk-in urgent care, telehealth, and on-site diagnostics. Directly comparable on geography, service mix, and patient demographic.
• GoHealth Urgent Care: Multi-state urgent care operator (TPG-backed) with centers across the Northeast and other regions, partnered with health systems. Closely comparable on hybrid in-person/telehealth model and health system affiliation strategy.
• NextCare Urgent Care: One of the largest privately held urgent care operators in the US, with locations across multiple states. Comparable on service mix, insurance-based model, and walk-in episodic care delivery.
• American Family Care (AFC): National franchised urgent care network offering walk-in care, X-ray, lab, and telehealth. Comparable on retail-style urgent care delivery, multi-state footprint, and breadth of services.

Broad incumbents

• MedExpress (Optum): National urgent care and employer health services platform owned by Optum/UnitedHealth Group. Comparable on urgent care scope and on-site diagnostics, with broader payer and population health integration.
• Concentra: National occupational medicine and urgent care provider owned by Select Medical. Comparable on urgent care and workers' compensation services, with broader employer health focus.
• CVS MinuteClinic: Retail clinic inside CVS Pharmacy locations offering walk-in primary care, vaccinations, and basic urgent care. Competes for the same low-acuity walk-in patient pool in overlapping geographies.

Regional players

• Yale New Haven Health: Major academic health system affiliated with PhysicianOne's CT/NY centers, which now operate under its urgent care brand. Strategic partner and overlapping care delivery network in the same regional market.

Others

• Solv Health: Online appointment-booking and patient experience platform integrated with PhysicianOne's website. Comparable as a technology partner enabling digital scheduling and telehealth intake for urgent care operators.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PhysicianOne_UC
• YouTubeyoutube.com/user/PhysicianOneUC
• Facebookfacebook.com/PhysicianOneUrgentCare
• LinkedInlinkedin.com/company/physicianoneurgentcare
• Instagraminstagram.com/physicianoneurgentcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PhysicianOne Urgent Care