TeamSupport
TeamSupport is a private B2B SaaS company providing an AI-powered customer support and success platform integrating ticketing, live chat, AI agents, and predictive analytics. It serves 1,200+ support teams across SaaS and manufacturing verticals, anchored by a proprietary Customer Distress Index for predictive churn detection.
- Company typePrivate
- Founded2008
- HeadquartersDallas, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What TeamSupport does
TeamSupport is a privately held B2B software company founded in 2008 and headquartered in Dallas, Texas. The company provides an AI-powered customer support and success platform built specifically for B2B support and success teams managing onboarding, retention, and account expansion. Its primary verticals are SaaS and manufacturing, and the company reports serving more than 1,200 customer support teams globally with a workforce of 51-100 employees.
The product suite is delivered as an integrated platform of five core modules: TeamSupport AI (autonomous AI Agents that handle routine questions 24/7 and analyze tickets), Support Ticketing (with bug priority scoring, product tagging, and account-level insights), Messaging & Live Chat (acquired via SnapEngage in May 2021 and now an integrated omnichannel engagement layer), Customer Playbooks (success orchestration), and Insights (real-time analytics dashboards). The platform is anchored by a proprietary Customer Distress Index (CDI) that aggregates engagement, sentiment, SLA, and usage signals into a predictive account-health score. AI capabilities span NLP-driven ticket analysis, predictive analytics, autonomous agents, anomaly detection, and knowledge retrieval. Native integrations with Salesforce, MuleSoft, and Jira, plus SAML and Google SSO, support enterprise deployment, with infrastructure running on AWS and Google Cloud (including an EU data center).
TeamSupport operates on a per-seat SaaS subscription model with monthly and annual billing options, supplemented by professional services for implementation and custom configuration. Pricing is quote-based and not publicly disclosed. Distribution combines a sales-led enterprise field-sales motion with self-serve trial licenses for evaluation. The company maintains an enterprise-grade compliance posture including SOC 2 Type II, GDPR, CCPA, HIPAA/HITECH Business Associate Agreements, and EU-U.S. Data Privacy Framework self-certification, supporting procurement by regulated enterprise buyers.
TeamSupport firmographics
Firmographics- Name
- TeamSupport
- Legal name
- TeamSupport LLC
- Website
- https://teamsupport.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- TeamSupport is a private B2B SaaS company providing an AI-powered customer support and success platform integrating ticketing, live chat, AI agents, and predictive analytics. It serves 1,200+ support teams across SaaS and manufacturing verticals, anchored by a proprietary Customer Distress Index for predictive churn detection.
- Ownership category
- akta.pro rank
TeamSupport industry classification
Industry- Product category
- Customer Support Software
- NAICS
- Special Food Services (7223)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer & Go-to-Market Onboarding (Sales/CS/Support) (EDABAOAH)
Keywords
Where TeamSupport is headquartered
LocationHeadquarters
- HQ city
- Dallas
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TeamSupport business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Licensing (SaaS): TeamSupport operates on a software-as-a-service (SaaS) model charging License Fees for access to the platform. Fees are calculated based on the number of User Licenses multiplied by the per-user price for the Initial Term and Renewal Terms. The company offers both monthly and annual billing cycles, with license fees due in advance for each subscription period.
- Professional Services: Additional services beyond core platform access are charged on an as-quoted basis, including implementation support and custom configuration services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Enterprise-tier support platform with advanced analytics and AI capabilities |
| Subscription | Annual | Annual subscription with volume-based user licensing |
| Freemium | Pay-as-you-go | Trial license for evaluation purposes |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
TeamSupport product offering
Product offeringCore offering
TeamSupport is a B2B customer support and success software platform sold as a per-user SaaS subscription. Its product suite includes TeamSupport AI (autonomous AI agents), Support Ticketing, Messaging & Live Chat (from the SnapEngage acquisition), Customer Playbooks for success orchestration, and Insights analytics. The platform unifies ticketing, live chat, AI agents, and predictive account health scoring into a single customer operations ecosystem.
Product overview
TeamSupport is a B2B customer support and success platform that operates as a unified product suite with multiple integrated modules. The core platform consists of TeamSupport AI (autonomous AI agents for 24/7 support), Support Ticketing (comprehensive ticket management with distress tracking), Messaging & Live Chat (acquired via SnapEngage in 2021), Customer Playbooks (success orchestration), and Insights (analytics dashboard). The platform uses AI to turn customer conversations into lifecycle intelligence, with a Customer Distress Index for predictive account health scoring. TeamSupport is designed specifically for B2B support and success teams managing onboarding, retention, and account expansion.
Differentiator
Problem solved
Functional benefit
Brands
- SnapEngage: Enterprise live chat and messaging software provider acquired by TeamSupport in 2021
- TeamSupport AI
- Messaging & Live Chat
- Customer Playbooks
- Insights
- Customer Hub
Products and services
- TeamSupport AI
Quantifiable outcome
- 97% CSAT score achieved by customer Jackrabbit Technologies using Messaging & Live Chat
- +2 more outcomes
Companies that use TeamSupport
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
TeamSupport technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability7 records
Feature6 records
TeamSupport partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and major.
- SnapEngagecoreTeamSupport acquired SnapEngage, a global enterprise chat software provider, on May 20, 2021. The acquisition combined TeamSupport's customer support platform with SnapEngage's live chat capabilities, enabling enhanced global chat and integrated omnichannel engagement across the full product suite.
- Amazon Web Services, Inc.coreProvision of communication between customer and end-users, data storage services. Primary infrastructure provider for TeamSupport's cloud hosting.
- Google Inc. (Google Cloud Platform)coreProvision of communication services between customer and end-users, storage services. EU data center available for European customers.
- Salesforce.com, Inc. (dba MuleSoft)majorIntegration with third-party systems through MuleSoft. Enables CRM connectivity and data synchronization between TeamSupport and customer Salesforce instances.
- CloudFlare, Inc.majorFast data transfer, additional layer in mitigating DDOS attacks. Global service for snapengage.com, European service for eu.snapengage.com.
- Twilio (dba Twilio and dba Sendgrid)majorProvision of voice and short text service communication between customer and end-users for call-me or SMS-to-chat features.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
TeamSupport competitors and assessment
Company assessmentDirect peers
- Front: Front is a customer operations platform combining email, chat, and ticketing into a shared inbox experience. It serves B2B mid-market support teams with a similar workflow and per-seat subscription model as TeamSupport.
- Zendesk: Zendesk is the incumbent leader in B2B customer support software, offering ticketing, live chat, AI agents, and analytics aimed at the same support and success buyer personas as TeamSupport. Both serve B2B SaaS and broader mid-market/enterprise customers with subscription-based SaaS models.
- Kustomer: Kustomer (owned by Meta) is a B2B CRM and customer support platform focused on the same mid-market and enterprise support buyer as TeamSupport. Its account-level 360-degree view and AI capabilities overlap closely with TeamSupport's Customer Distress Index thesis.
- Freshworks (Freshdesk): Freshworks offers Freshdesk as a customer support software suite with ticketing, chat, AI agents (Freddy AI), and analytics. It serves the same SMB-to-mid-market B2B support buyer as TeamSupport, with a similar per-seat subscription model.
- Help Scout: Help Scout is a customer support platform offering shared inbox, ticketing, live chat, and AI features targeted primarily at SMB and mid-market B2B companies. It competes with TeamSupport's tier of self-serve and SMB-focused deals.
- Intercom: Intercom is an AI-first customer support and engagement platform with Fin AI agents, messaging, and helpdesk functionality. It directly competes with TeamSupport's AI Agents, messaging/live chat, and ticketing products, particularly in B2B SaaS.
- Gladly: Gladly is a customer service platform built around a people-based (rather than ticket-based) model, with AI-powered routing and customer lifetime value focus. It targets the same B2B enterprise support buyer as TeamSupport with an AI-native positioning.
- Zoho Desk: Zoho Desk is a customer support ticketing and helpdesk platform within Zoho's broader suite, targeting SMB and mid-market B2B customers with similar features (ticketing, AI assist, multi-channel). It competes directly with TeamSupport on price-sensitive deals.
Broad incumbents
- HubSpot Service Hub: HubSpot's Service Hub provides ticketing, live chat, and customer feedback within HubSpot's broader CRM/marketing platform. As a broader incumbent, it overlaps TeamSupport's functionality but bundles it with marketing, sales, and CRM tools.
- Salesforce Service Cloud: Salesforce Service Cloud is the enterprise customer service offering within the Salesforce platform, with deep CRM integration. TeamSupport already integrates with Salesforce, making it both a partner and a broad incumbent competitor for enterprise accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TeamSupport social profiles
Digital presenceTeamSupport compliance and trust
Trust signalCompliance6 records
TeamSupport financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeamSupport leadership team
Management profileNumber of profiles
Profiles4 records
TeamSupport subsidiaries and ownership
Company hierarchySubsidiaries1 record
TeamSupport funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeamSupport M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeamSupport
What does TeamSupport do?
TeamSupport is a B2B customer support and success software platform sold as a per-user SaaS subscription. Its product suite includes TeamSupport AI (autonomous AI agents), Support Ticketing, Messaging & Live Chat (from the SnapEngage acquisition), Customer Playbooks for success orchestration, and Insights analytics. The platform unifies ticketing, live chat, AI agents, and predictive account health scoring into a single customer operations ecosystem.
Is TeamSupport a public or private company?
TeamSupport is a private company. It is classified as private equity controlled and is currently operating.
When was TeamSupport founded?
TeamSupport was founded in 2008. It employs 51 to 100 people.
Where is TeamSupport based?
TeamSupport is headquartered in Dallas, United States, in the North America region.
How does TeamSupport make money?
Two revenue lines are on record. Subscription Licensing (SaaS) is the primary driver. The others are professional Services.
Who are TeamSupport's main competitors?
Direct peers on record are Front, Zendesk, Kustomer, Freshworks (Freshdesk), Help Scout, Intercom, Gladly and Zoho Desk. Broad incumbents are HubSpot Service Hub and Salesforce Service Cloud.
Does TeamSupport have an API?
Yes. TeamSupport provides API access for developers and partners. All API requests must be authenticated. Write operations require at minimum reporting access plus an API key; read operations require full user access plus an application key. These keys act as bearer tokens allowing access to TeamSupport service functionality.
What industry is TeamSupport in?
TeamSupport's product category is Customer Support Software. Its primary akta.pro industry code is EDABAOAH, Customer & Go-to-Market Onboarding (Sales/CS/Support). Its NAICS code is 7223 and its SIC code is 7370.