Logis

What Logis does

Logis Solutions (founded 2000 in Denmark, now a subsidiary of ESO Solutions Inc. following a 2024 acquisition by the Vista Equity-backed EMS data company) develops computer-aided dispatch (CAD), logistics, and billing software for emergency medical services (EMS), fire departments, 911 public safety answering points, and broader public safety and healthcare organizations. The company operates globally through offices in Denmark, the United States (Issaquah WA, Fort Worth TX), and Australia (North Ryde), serving customers across North America, Europe, and Australasia.

The core product is Logis Intelligent Decision Support (IDS), a CAD platform built on open APIs that combines rule-based automation with an AI-driven predictive deployment engine — Logis claims the Dynamic Deployment feature pinpoints future incidents with 80%+ accuracy within a quarter-mile radius and 3.5 minutes, performing roughly three million location-based calculations per minute through its integration with HERE Technologies mapping. The platform is extended via additional modules: Logis Billing (automated revenue cycle and claims management), Logis Voice (consolidated phone, radio, and push-to-talk communications), Logis Inventory (resource and equipment tracking), and Logis Clarity (self-service reporting and real-time dashboards). Architecture emphasizes interoperability, with the integration layer kept separate from the dispatch layer and dozens of pre-built integrations spanning ProQA (IAED protocols), ESChat (secure push-to-talk), FirstWatch (situational awareness), Solutions Group (billing), and the ESO EHR/EMS suite.

Logis generates revenue primarily through multi-year SaaS subscriptions available as on-premise, public cloud, private cloud, or hybrid deployments, with tiered cloud pricing and a custom Enterprise tier; implementation, support, and training are sold as add-on services. Go-to-market is enterprise field sales combined with channel reseller partnerships (e.g., VLI Tech) and integration-led distribution (ESChat), targeting a mix of enterprise EMS providers (MedStar Mobile Healthcare, Life EMS Ambulance), government agencies (Buchanan County EMS, NSW Health Patient Transport Service, EnableNSW), and broader healthcare networks. Following the 2024 acquisition, Logis operates as a brand within ESO's data-driven emergency response ecosystem, with the stated strategic objective of unifying dispatch, billing, and clinical outcome data across the continuum of care.

Name

Logis

Legal name

Logis Solutions Inc.

Website

https://logissolutions.net

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Logis Solutions develops AI-driven computer-aided dispatch (CAD) and billing software for EMS agencies, fire departments, 911 PSAPs, and healthcare organizations, operating globally across North America, Europe, and Australasia as a subsidiary of ESO Solutions Inc.

Ownership category

akta.pro rank

Product category

Public Safety Dispatch Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Diagnostic & Triage Decision Support (HLACAGAA)

akta.pro secondary industry

Medical Billing & Coding Automation (HLACACAA)

Keywords

• Computer-aided dispatch
• Emergency medical dispatch
• EMS billing software
• Public safety software
• Medical transport dispatch

Headquarters

HQ city

Issaquah

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Software Subscriptions: Logis offers its CAD and billing software through SaaS subscription model with multiple deployment options including on-premise, public cloud, private cloud, or hybrid configurations. Pricing tiers range from basic to enterprise-level customization.
2. Cloud-based Software: Both Logis IDS and Billing are available in the cloud with three tiers to choose from from basics to more features, plus Enterprise model which is completely custom. Pay-as-you-go approach alleviates need for lengthy capital approval processes.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Logis Solutions develops and sells computer-aided dispatch (CAD), automated billing, voice communications, and resource management software for EMS agencies, fire departments, public safety answering points (PSAPs), mobile integrated healthcare, and medical transport organizations. The Logis Intelligent Decision Support (IDS) platform uses predictive AI to automate dispatch decisions and dynamically deploy units, performing roughly three million location-based calculations per minute; it is sold via multi-year subscriptions deployable on-premise, in the cloud, or hybrid.

Product overview

Logis Solutions, acquired by ESO in July 2024, offers a suite of EMS and public safety software products built on a unified platform architecture. The core product is Logis Intelligent Decision Support (IDS), a cutting-edge Computer-Aided Dispatch (CAD) solution that provides intelligent decision support for 911, public safety, mobile healthcare, and non-emergent medical transport. This core platform integrates with additional modules including Logis Billing (automated billing and revenue cycle management), Logis Voice (integrated voice communication), Logis Inventory (resource management and tracking), and Logis Clarity (reporting and analytics). The products share a common data model and open APIs, enabling seamless data flow between dispatch, billing, and resource management while allowing customers to deploy on-premise, in the cloud, or via hybrid configurations.

Differentiator

Problem solved

Functional benefit

Brands

• Logis IDS: Intelligent Decision Support - cutting-edge Computer-Aided Dispatch (CAD) solution for 911, public safety, mobile healthcare and non-emergent medical transport with predictive AI deployment and advanced emergency recommendations.
• Logis Billing
• Logis Voice
• Logis Inventory
• Logis Clarity

Products and services

• Logis Intelligent Decision Support (IDS) Cutting-edge Computer-Aided Dispatch (CAD) solution that provides intelligent decision support for 911, public safety, mobile healthcare, and non-emergent medical transport, featuring predictive AI Dynamic Deployment, automated planning, and flexible on-premise, cloud, or hybrid deployment for EMS agencies, fire departments, PSAPs, and healthcare organizations.
• Logis Billing Automated and customized billing solution for emergency and patient transport that brings automation and exception management to the billing process, integrating with Logis IDS, ePCR, clearinghouses, and ancillary vendors for claims, payments, and real-time revenue cycle management.
• Logis Voice Integrated voice communication solution that consolidates phone, radio, and push-to-talk (including secure LMR) communication into a single interface for dispatchers, including recording, storage, metadata tagging, and historical playback for reporting, legal, and performance management.
• Logis Inventory Resource management and tracking solution that consolidates vehicle, equipment, and consumable inventories in one place with barcode scanning and a mobile-friendly interface, enabling organizations to track, manage, and maintain assets while eliminating waste and redundancy.
• Logis Clarity Reporting and analytics solution tailored to the Logis data model that lets users build powerful reports quickly without IT knowledge or SQL, including 15 pre-built reports, dashboards, charts, and real-time data refresh.

Quantifiable outcome

• 80% reduction in documentation time for early adopters of integrated EHR platform
• +5 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core.

• ESO Solutions Inc.coreStrategic or Co-development Partner · 2 July 2024ESO acquired Logis Solutions in July 2024 to integrate data and workflows from call taking, dispatch and billing across the emergency response continuum. The combination creates first interoperable CAD solution connecting dispatch through patient outcomes.
• VLI TechcoreChannel Partner/ Reseller/ DistributorVLI Tech is a reselling partner offering the full suite of Logis products as part of their hosted cloud services platform. Their system is hosted in one of the nation's premier hosting environments with disaster recovery solutions on-site as well as remotely.
• ESChatcoreTechnology or IntegrationLogis integrates with ESChat (Enterprise Secure chat) to offer secure point-to-point push-to-talk (PTT) voice and advanced land mobile radio (LMR) availability. Seamless voice integration allows dispatcher to initiate and respond to voice requests directly from Logis IDS and Logis Voice.
• HERE TechnologiescoreTechnology or IntegrationHERE Technologies was chosen for commitment to privacy and superior GIS platform providing accurate mapping. Integrates with Logis IDS to improve emergency vehicle routing and enable customers to optimize ambulance fleets with real-time location tracking.
• ProQAcoreTechnology or IntegrationLogis IDS integrates with ProQA Dispatch Software to seamlessly guide emergency dispatchers through International Academies of Emergency Dispatch protocols. Supports dispatchers in providing post-dispatch and pre-arrival instructions.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CentralSquare Technologies: CentralSquare provides CAD, RMS, and public safety software to PSAPs, EMS, and fire agencies across North America. Directly competes with Logis IDS in computer-aided dispatch for the same public safety buyer with overlapping product functionality.
• Tyler Technologies (New World CAD): Tyler Technologies' New World Public Safety suite includes CAD and RMS used by PSAPs and law enforcement. Direct competitor to Logis IDS in the North American public safety CAD market, particularly with city and county agencies.
• Hexagon Safety, Infrastructure & Geospatial: Hexagon's public safety division (formerly Intergraph and OptiAlert) offers CAD and emergency response solutions for PSAPs and emergency services globally. Competes head-to-head with Logis IDS in CAD for large public safety agencies.
• ZOLL Data Systems (RescueNet): ZOLL Data Systems provides EMS billing, dispatch, and patient care reporting software (RescueNet suite). Directly comparable to Logis' EMS-focused product stack, especially Logis Billing and Logis IDS for private and public EMS agencies.
• TriTech Software Systems (now part of Hexagon): TriTech (acquired by Hexagon) provides CAD and public safety solutions for PSAPs. Direct competitor to Logis IDS in computer-aided dispatch, particularly in mid-market and large North American agencies.

Broad incumbents

• Motorola Solutions (CommandCentral CAD): Motorola Solutions offers CommandCentral CAD as part of its broader public safety software suite (including PremierOne, Spillman, and Vigilant). Competes with Logis IDS in CAD while offering radio, video, and broader public safety ecosystem.

Others

• ESO Solutions: ESO Solutions is Logis' parent company following the July 2024 acquisition. Provides EHR, ePCR, fire, and EMS software — adjacent but now integrated with Logis CAD to form the combined dispatch-through-outcomes workflow.
• HigherGround: HigherGround provides call recording, quality assurance, and analytics for PSAPs and emergency communications centers. Complementary to Logis Voice and Logis Clarity, serving overlapping public safety customers with adjacent recording and analytics functionality.

Regional players

• Sundown Solutions / MthemeiCAD: MthemeiCAD (formerly MDT and related) provides CAD solutions for ambulance and emergency services primarily in European markets. Comparable to Logis IDS as a CAD vendor serving EMS agencies in overlapping geographies, particularly Denmark and broader EU.

Emerging players

• ImageTrend: ImageTrend offers ePCR, EMS billing, and EMS analytics software. Competes with Logis' EMS-focused modules (Billing, ePCR integration) but does not offer a full CAD system, making it a partial-overlap peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@logissolutions6534
• LinkedInlinkedin.com/company/logis-solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Logis