MatrixCare

What MatrixCare does

MatrixCare, founded in 1982 and headquartered in Bloomington, Minnesota, is a cloud-based electronic health record (EHR) platform purpose-built for post-acute and long-term care providers. The company serves seven distinct care settings — home health, hospice, skilled nursing, life plan communities, palliative care, private duty, and senior living — through dedicated core EHR products augmented by modular add-ons including analytics (MyData, MyAnalytics, MyViewer), clinical decision support (Clinical Advanced Insights), resident and family engagement (MatrixCare Engage), financial operations (Enterprise Financials, RetailTracker), nutrition management (MealTracker), CRM (Aline), and revenue cycle management services.

The platform is architected around deep interoperability, with native connections to CommonWell Health Alliance, Carequality, Direct Secure Messaging, QHINs, and major acute-care EHRs (Epic, Oracle Health), plus 100+ integrations spanning pharmacy, analytics, telehealth, EVV, and workforce systems. AI capabilities are embedded through nVoq-powered voice and ambient clinical documentation, Care Daily's ambient sensing for wellness monitoring, and ML-driven predictive analytics for fall risk, depression, and respiratory factors. MatrixCare earned three 2024 Best in KLAS awards and operates a 251-500 person organization with enterprise field sales, inside sales, and a partner marketplace.

MatrixCare operates a SaaS subscription model with annual billing and quote-based enterprise pricing, supplemented by professional services (implementation, training, consulting) and managed revenue cycle management services. Since 2023 it has been a wholly-owned subsidiary of ResMed (NYSE: RMD), operating as a strategic operating unit within ResMed's healthcare technology portfolio while serving thousands of facility-based and home-based care organizations across North America.

Name

MatrixCare

Legal name

MatrixCare

Website

https://matrixcare.com

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

251–500 employees

Short description

MatrixCare is a cloud-based EHR platform serving home health, hospice, skilled nursing, senior living, and other post-acute care providers across North America, offering clinical documentation, interoperability, analytics, and revenue cycle management as a wholly-owned subsidiary of ResMed.

Ownership category

akta.pro rank

Product category

Post-Acute Care EHR Software

NAICS

Nursing and Residential Care Facilities (623), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL)

akta.pro secondary industry

Chronic Care & Remote Patient Monitoring (RPM) Platforms (HLALABAF)

Keywords

• Post-acute care EHR
• Home health software
• Hospice software
• Skilled nursing software
• Long-term care software

Headquarters

HQ city

Bloomington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription Licensing: MatrixCare operates on a SaaS subscription model, charging healthcare organizations recurring fees for access to its EHR platform. Subscription tiers vary based on organization size, care setting type, and functionality requirements. This represents the primary revenue stream.
2. Professional Services: Implementation, training, and consulting services supporting EHR deployment and optimization. These services help organizations migrate from legacy systems and maximize platform utilization.
3. Revenue Cycle Management (RCM) Services: RCM services helping post-acute care organizations optimize billing, coding, and reimbursement processes. These services leverage the EHR data to identify revenue improvement opportunities.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

MatrixCare sells a cloud-based Electronic Health Record (EHR) software platform purpose-built for post-acute and long-term care providers across seven care settings: home health, hospice, skilled nursing, senior living, life plan communities (CCRCs), palliative care, and private duty. The platform bundles clinical documentation, scheduling, billing, compliance, analytics, and interoperability, and is sold primarily through subscription licensing to healthcare provider organizations.

Product overview

MatrixCare is an EHR platform serving home-based and long-term care providers across seven care settings: Home Health, Hospice, Skilled Nursing, Life Plan Community, Palliative Care, Private Duty, and Senior Living. The platform operates as a unified system with core EHR products per care setting augmented by modular add-ons including analytics (MyData, MyAnalytics, MyViewer), interoperability tools (CommonWell, Carequality, Direct Secure Messaging, MatrixCare Exchange: Data Manager), AI-powered clinical decision support (Clinical Advanced Insights), patient/resident engagement (MatrixCare Engage), and operational tools (MealTracker, RetailTracker, Enterprise Financials, Aline CRM). Key differentiators include interoperability across care settings, integrated revenue cycle management, analytics and business intelligence, speech-enabled documentation, ambient sensing technology, and compliance/regulatory support tools.

Differentiator

Problem solved

Functional benefit

Brands

• MatrixCare 360: A comprehensive EHR platform for life plan communities (CCRCs) integrating clinical, financial, and operational data.
• MatrixCare Engage
• MealTracker
• RetailTracker
• Clinical Advanced Insights
• Analytics Suite
• Enterprise Financials
• Aline CRM

Products and services

• MatrixCare Home Health Software Cloud-based EHR software for home health agencies supporting point-of-care clinical documentation, scheduling, billing, OASIS reporting, interoperability, regulatory compliance, and analytics, with a mobile app that works on- and offline.
• MatrixCare Hospice Software EHR software for hospice providers with workflow-driven technology supporting interdisciplinary group coordination, revenue cycle management, family engagement, and connectivity to pharmacy and HME/DME systems.
• MatrixCare Skilled Nursing Software Comprehensive EHR for skilled nursing facilities providing clinical documentation, MDS assessments, predictive insights, regulatory compliance tools, revenue cycle management, and interoperability with acute care systems.
• MatrixCare Life Plan Community Software Cloud-based software for life plan communities (CCRCs) supporting clinical, operational, and financial management across the full spectrum of resident care settings, branded as MatrixCare 360 for a holistic view of resident and patient data.
• MatrixCare Palliative Care Software Flexible EHR for palliative care organizations supporting scalable clinical documentation, customizable payment structures, and seamless integrations for data transport between care settings.
• MatrixCare Private Duty Software Software for private duty and home care organizations managing scheduling, caregiver/client matching, payroll, billing, family engagement, and Electronic Visit Verification (EVV) compliance.
• MatrixCare Senior Living Software Integrated EHR for senior living communities supporting care management, operational dashboards, business insights, marketing, billing, and census management.
• Clinical Advanced Insights Machine learning-powered clinical decision support tool that analyzes EHR data to predict fall risk, monitor depression factors, and identify respiratory conditions for proactive resident care.
• Ambient Operating System Ambient sensing platform developed with Care Daily that brings discreet sensor data and MatrixCare data together for wellness insights and early detection of meaningful changes in resident conditions.
• MatrixCare Engage Mobile care management and resident engagement tool bringing real-time resident information and proactive communication to care teams, residents, and families.
• MealTracker Nutrition management and analysis software for tracking resident dietary needs, monitoring food costs and inventory, with automated menu planning and diet compliance features.
• RetailTracker Point-of-sale solution for senior care and CCRC environments capturing dining and ancillary charges with automatic routing to billing workflows including meal plans and payroll deduction.
• Enterprise Financials Cloud-based financial and operational management solution with integrated modules for accounts payable, general ledger, fixed assets, bank reconciliation, payroll, and budget planning.
• Aline CRM CRM and referral management platform for post-acute care managing referral sources, leads, occupancy optimization, and sales team engagement with configurable workflows.
• Revenue Cycle Management (RCM) Services Outsourced revenue cycle management services including billing, coding, clinical documentation review, eligibility/authorization management, accounts receivable recovery, and QAPI program support for home health and hospice organizations.
• CAHPS & Survey Services CAHPS survey administration and reporting services including HHCAHPS and Hospice CAHPS programs with verbatim feedback, national benchmarks, and compliance support, delivered in partnership with HEALTHCARE*first*.
• MyAnalytics, MyData and MyViewer Analytics Suite Analytics and business intelligence suite including MyAnalytics (pre-built visualizations powered by Microsoft Azure and Power BI), MyData (raw data access for custom analytics), and MyViewer (referral and conversion trend capture) for post-acute care reporting.
• MatrixCare Exchange: Data Manager Automated clinical information exchange tool that imports patient data directly into EHR workflow to reduce manual data entry and accelerate admissions, including integration with QHINs for nationwide data exchange compliance.

Quantifiable outcome

• 2024 Best in KLAS winner for Long-Term Care Software - recognizing excellence in customer satisfaction and product functionality

Named customers16 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration125 records

AI capability8 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• nVoqcoreTechnology or IntegrationAI-powered speech-to-text clinical documentation technology integrated into the MatrixCare EHR platform. The nVoq integration enables clinicians to capture clinical notes using voice commands and natural language processing, reducing documentation time and improving accuracy.
• InovaloncoreTechnology or IntegrationAdvanced analytics and data platform partnership providing Insurance Discovery, Claims Medicare Management Pro, and other analytics capabilities. Integration enables revenue cycle optimization and payer data analysis.
• MedalogixcoreTechnology or IntegrationEpisode and resource management analytics partnership providing predictive analytics for home health agencies. Medalogix integration helps identify patients at risk and optimize clinical resource allocation.
• CommonWell Health AlliancecoreTechnology or IntegrationNational health information network partnership enabling interoperability with hospitals, physicians, and other healthcare providers across care settings. MatrixCare is a subscribed member supporting Care Everywhere interoperability.
• CarequalitycoreTechnology or IntegrationNational interoperability framework partnership enabling seamless health information exchange across the healthcare ecosystem. Carequality connection enables MatrixCare customers to query and receive patient data from participating health systems.
• Care DailycoreStrategic or Co-development PartnerStrategic partnership for ambient sensing technology and AI-powered clinical documentation. Care Daily's Ambient Operating System is integrated with MatrixCare to enable automated capture of clinical interactions through ambient listening technology.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• PointClickCare: Leading EHR platform purpose-built for skilled nursing facilities and senior living. The most direct competitor to MatrixCare in the long-term care EHR segment, frequently compared head-to-head in KLAS rankings.
• WellSky: Broad post-acute and human services software platform spanning home health, hospice, and skilled nursing. Overlaps with MatrixCare across multiple care settings and competes for large enterprise post-acute contracts.
• Netsmart: Publicly traded EHR and technology provider for post-acute, behavioral health, and human services organizations. Directly competes with MatrixCare in skilled nursing, home health, and hospice with comparable workflows and analytics offerings.
• Homecare Homebase: Home health and hospice EHR owned by WellSky. A direct substitute for MatrixCare's home health and hospice products among mid-to-large agencies, often evaluated in the same procurement cycles.
• Axxess: Cloud-based software and EHR for home health, hospice, and home care agencies. Competes with MatrixCare particularly in the mid-market home health segment and has been expanding into adjacent care settings.
• KanTime: Post-acute care software vendor covering home health, hospice, and private duty. Competes with MatrixCare on workflow automation, EVV compliance, and billing for the same provider base.

Emerging players

• Thornberry: Post-acute EHR and care management platform focused on home health and hospice. Smaller and more narrowly focused than MatrixCare, but increasingly cited as an alternative for agencies evaluating mid-market EHR platforms.

Broad incumbents

• Epic Systems: Largest acute-care EHR vendor in the U.S. expanding into post-acute and care coordination via its Healthy Planet/Cosmos network. Warrants consideration as a broad incumbent that could displace specialized post-acute vendors for health-system-affiliated customers.
• Oracle Health: Post-Cerner enterprise health IT platform with growing footprint across acute and post-acute settings. Functions as a broad incumbent competitor with resources to package post-acute offerings into enterprise deals.

Others

• Medalogix: Episode and resource management analytics partner that integrates deeply with MatrixCare. Considered a complementary technology partner rather than a direct competitor, but representative of analytics vendors operating in the same post-acute data space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/matrixcare
• YouTubeyoutube.com/@MatrixCare
• Facebookfacebook.com/matrixcare
• LinkedInlinkedin.com/company/matrixcare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MatrixCare