What Penn Credit does

Penn Credit Corporation is a privately held, nationwide accounts receivables management firm headquartered in Harrisburg, Pennsylvania, founded in 1987 by Donald Donagher and led today alongside COO Tom Foley. The company operates in two primary service lines: third-party contingency debt collection (transaction-fee revenue model) across government, tolling, healthcare, higher education, utilities, and telecommunications end-markets; and Extended Business Office (EBO) services delivered through its wholly owned Penn Billing division, where revenue follows a professional-services/outsourcing model covering insurance follow-up, denial resolution, payment plan monitoring, early-out/self-pay receivables, and revenue cycle consulting. Named healthcare clients include Lehigh Valley Health Network, Geisinger, and Penn Medicine Health System, and the firm reports having served "thousands of clients" since inception.

The company's operations are built on a proprietary technology stack: the FUSION Collections System and Client Portal (myportal.penncredit.com) for client-side account management, the DMVInfoNow registration retrieval platform that connects directly to State DMVs to locate owners of out-of-state vehicles for toll and parking operators, and SAI360 compliance software for internal compliance tracking. A consumer-facing payment portal (account.penncredit.com) supports credit/debit card and check-by-phone payments in English and Spanish, with language access provided through Certified Languages International in over 230 languages. The firm's regulatory infrastructure — SSAE18 SOC1 Type II, SOC2 Type II, FISMA/NIST 800-53, PCI-DSS Level 1, HIPAA, and IRS Publication 1075 compliance — is a critical enabler of its government and healthcare book of business and is augmented by collection agency licenses in California, Nevada, New York City, North Carolina, Tennessee, Minnesota, and Wisconsin, plus a Colorado in-state office (Centennial, CO) required by Colorado's FDCPA regulations.

Go-to-market is sales-led with a dedicated Sales Department ((800) 800-3328) and a Collections Department ((800) 900-1380), supported by a Client Success Program assigning dedicated relationship managers to enterprise accounts. Distribution is reinforced through active membership in ACA International, AAHAM, HFMA, IBTTA, the Federation of Tax Administrators, and four regional tax administrator associations, as well as recurring sponsorship of industry conferences including HFMA Annual Conference, Conferences by Monticello, and the Northeast Utility Credit & Collection Conference. The company is privately held with no disclosed institutional investors, funding rounds, or M&A activity in the available record.

Name

Penn Credit

Legal name

Penn Credit Corporation

Website

https://penncredit.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

101–250 employees

Short description

Penn Credit Corporation is a privately held, nationwide accounts receivables management firm founded in 1987, providing third-party debt collection and Extended Business Office (EBO) services to government, tolling, healthcare, education, utilities, and telecommunications clients across the United States.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Utilities/Telecom & Other Non-Financial Receivables Collections (FSAKAJAN)

akta.pro secondary industry

Payment Processing for Collections (Lockbox, ACH, Card, IVR) (FSAKAJAJ)

Keywords

• Accounts receivables management
• Third-party debt collection
• Revenue cycle services
• Healthcare receivables collections
• Toll violation recovery

Headquarters

HQ city

Harrisburg

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Third-Party Collection Services: Penn Credit provides third-party debt collection services to recover outstanding receivables for clients across government, tolling, healthcare, education, utilities, and telecommunications sectors. Recovery specialists represent client organizations in a professional, compliant manner to maintain positive customer relations while accelerating cash flow.
2. Extended Business Office (EBO) Services: Penn Billing division provides customized outsourcing services including insurance follow-up, legacy system conversion support, payment plan monitoring, early-out/self-pay receivables management, receivables management consulting, first party contact center services, and denial resolution. These services are focused on cash acceleration and account resolution.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels4 records

Core offering

Penn Credit is a nationwide accounts receivables management firm that provides third-party debt collection services to recover outstanding receivables for clients across government, tolling, healthcare, education, utilities, and telecommunications sectors. Through its Penn Billing division, the company also delivers Extended Business Office (EBO) services focused on cash acceleration and account resolution, including insurance follow-up, payment plan monitoring, early-out/self-pay receivables management, denial resolution, and revenue cycle consulting. Services are powered by the proprietary FUSION collections system and supported by the DMVInfoNow registration retrieval platform.

Product overview

Penn Credit Corporation is a national accounts receivables management firm founded in 1987, offering a unified platform of debt collection and extended business office services. The core offering is Third Party Collection Services, which combines strategic communications, skip tracing, and legal capabilities to recover debts across government, tolling, healthcare, education, utilities, and telecommunications sectors. This core service is powered by the proprietary FUSION Collections System and supported by the Penn Billing (Extended Business Office) division providing outsourcing services such as payment plan monitoring, insurance follow-up, and revenue cycle consulting. Clients access services through the Client Portal and Consumer Payment Portal, while specialized offerings like DMVInfoNow address tolling-specific needs and the Client Success Program provides dedicated relationship management.

Differentiator

Problem solved

Functional benefit

Brands

• Penn Billing: Extended Business Office (EBO) division providing customized outsourcing services focused on cash acceleration and account resolution.
• DMVInfoNow
• FUSION

Products and services

• Third Party Collection Services Primary debt collection service using strategic phone calls, texts, letter and email campaigns, proprietary skip tracing methods, and legal services to recover outstanding debts from consumers in a compliant manner for clients across government, tolling, healthcare, education, utilities, and telecommunications sectors.
• Penn Billing (Extended Business Office Services) Extended Business Office outsourcing services including insurance follow-up, legacy system conversion support, payment plan monitoring, early-out/self-pay receivables management, receivables management consulting, first party contact center services, and denial resolution, delivered to healthcare and other institutional clients.
• DMVInfoNow Registration Retrieval Service Proprietary registration retrieval service providing toll and parking facility operators with a method to locate owners of out-of-state vehicles for Pay-by-Mail invoices, toll violations, and parking citations through direct links to State DMVs.
• Client Success Program Relationship management program that assigns dedicated Client Success Team members to each client, addressing requests and inquiries, ensuring quality of services, and supporting client needs throughout the engagement.

Named customers3 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

16 partnerships are on record, tiered minor and core.

• EnableCompminorGTM or Marketing Partner · 8 June 2026Penn Credit co-hosts a Women's Revenue Cycle Leadership Reception with EnableComp and others during HFMA Annual Conference 2026 in National Harbor, Maryland. The event brings together women leaders in healthcare finance and revenue cycle management to discuss industry challenges including revenue pressures, payer friction, denials, and AI adoption.
• MedixminorGTM or Marketing Partner · 8 June 2026Penn Credit co-hosts a Women's Revenue Cycle Leadership Reception with Medix and others during HFMA Annual Conference 2026, bringing together women leaders in healthcare finance and revenue cycle management.
• MDSminorGTM or Marketing Partner · 8 June 2026Penn Credit co-hosts a Women's Revenue Cycle Leadership Reception with MDS and others during HFMA Annual Conference 2026, bringing together women leaders in healthcare finance and revenue cycle management.
• AblePayminorGTM or Marketing Partner · 8 June 2026Penn Credit co-hosts a Women's Revenue Cycle Leadership Reception with AblePay and others during HFMA Annual Conference 2026, bringing together women leaders in healthcare finance and revenue cycle management.
• HBiZ/Health Business SolutionsminorGTM or Marketing Partner · 8 June 2026Penn Credit co-hosts a Women's Revenue Cycle Leadership Reception with HBiZ/Health Business Solutions and others during HFMA Annual Conference 2026, bringing together women leaders in healthcare finance and revenue cycle management.
• ACA International (Association of Credit and Collection Professionals)coreOthersPenn Credit is a member of ACA International, the premier trade organization for receivables management firms worldwide. Employees adhere to the ACA Code of Ethics and the Collector's Pledge, treating consumers with dignity and respect.
• AAHAM (American Association of Healthcare Administrative Management)coreOthersPenn Credit is a member of AAHAM, an association serving healthcare administrative management professionals.
• HFMA (Healthcare Financial Management Association)coreOthersPenn Credit is a member of HFMA, the healthcare financial management association. The company participates in HFMA Annual Conference events.
• IBTTA (International Bridge, Tunnel & Turnpike Association)coreOthersPenn Credit is a member of IBTTA, the international association for toll road operators and related service providers.
• Federation of Tax AdministratorscoreOthersPenn Credit is a member of the Federation of Tax Administrators, serving government tax collection clients.
• NESTOA (Northeastern States Tax Officials Association)minorOthersPenn Credit is a member of NESTOA, serving northeastern states tax administration professionals.
• SEATA (Southeastern Association of Tax Administrators)minorOthersPenn Credit is a member of SEATA, serving southeastern states tax administration professionals.
• MSATA (Midwestern States Association of Tax Administrators)minorOthersPenn Credit is a member of MSATA, serving midwestern states tax administration professionals.
• WSATA (Western States Association of Tax Administrators)minorOthersPenn Credit is a member of WSATA, serving western states tax administration professionals.
• Conferences by MonticellominorGTM or Marketing PartnerPenn Credit is a proud sponsor of Conferences by Monticello, supporting the utility credit and collection industry.
• Northeast Utility Credit & Collection ConferenceminorGTM or Marketing PartnerPenn Credit is a sponsor of the Northeast Utility Credit & Collection Conference, supporting the utility industry.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Encore Capital Group: Encore Capital Group is the largest publicly traded U.S. debt buyer and collector (owner of Midland Funding). While Penn Credit operates on a third-party contingency basis rather than debt purchasing, both firms share the same core business of recovering consumer receivables across healthcare, credit card, and utility segments, making Encore a broad incumbent peer.
• PRA Group: PRA Group is a global publicly traded accounts receivables management firm that purchases and collects defaulted receivables, and also operates third-party collection services for credit originators. Comparable to Penn Credit across the ARM value chain, particularly in healthcare, government, and consumer credit verticals.

Direct peers

• Convergent Outsourcing: Convergent Outsourcing (formerly part of Convergys) is one of the largest U.S. third-party debt collection agencies serving utilities, telecommunications, healthcare, and government. It directly competes with Penn Credit's third-party collections business across nearly all of Penn Credit's primary verticals.
• Transworld Systems: Transworld Systems is a U.S. third-party collection agency serving small businesses and enterprise clients across healthcare, education, government, and financial services. It directly mirrors Penn Credit's third-party contingency collections model and vertical diversification.
• IC System: IC System is a family-owned U.S. third-party debt collection agency serving healthcare, government, utilities, education, and financial services — virtually identical vertical footprint to Penn Credit. Its size and B2B contingency model make it one of the closest private comparables.
• National Credit Adjusters: National Credit Adjusters is a privately held U.S. ARM firm specializing in healthcare, utility, and government receivables. Its vertical mix and contingency-fee model closely match Penn Credit's healthcare and utilities collections business.
• Radius Global Solutions: Radius Global Solutions is a privately held U.S. ARM firm providing third-party debt recovery across financial services, healthcare, government, and communications. Its multi-vertical, contingency-based B2B model is a near-direct parallel to Penn Credit's offering.
• State Collection Service: State Collection Service is a privately held U.S. ARM firm focused on healthcare and education receivables. It directly competes with Penn Credit's healthcare and higher education verticals and is also a member of ACA International.
• Credit Control LLC: Credit Control LLC is a privately held U.S. ARM firm providing third-party collections and EBO services to healthcare, government, utilities, and education clients. Its service mix and vertical diversification closely parallel Penn Credit's offerings.

Emerging players

• EnableComp: EnableComp specializes in complex healthcare claims recovery (workers' comp, motor vehicle accidents, VA). While it overlaps with Penn Credit's healthcare vertical, its narrower focus and EBO/RCM services make it an emerging player in adjacent recovery services — and is a current GTM co-marketing partner of Penn Credit at HFMA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/penn-credit-corporation
• Xx.com/CreditPenn

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Penn Credit