What Miratech does

Miratech is a privately held global IT services and consulting company founded in 1989 and headquartered at 140 Broadway, New York, with delivery operations across Ukraine, Canada, India, and select EMEA countries. Its core offering centers on Customer Experience (CX) transformation, anchored by a two-decade flagship partnership with Genesys in which Miratech acts as the largest global Genesys partner, providing implementation, migration, integration, and managed services across Genesys PureEngage, PureConnect, and Genesys Cloud CX with 200+ dedicated consultants and over 3 million platform hours.

The company monetizes through three primary engagement models — Turn-Key Solutions (full IT function or product development management tied to business outcomes), Managed Engagements (SLA-based project delivery with reported 30% lower cost per deliverable), and Team Extension (staff augmentation billed monthly/time-and-materials). Proprietary, trademarked assets support these models, including the Managed Competence Center methodology, the Miratech Agile Portfolio System, the Live Dashboard, and ControlCX, which the company claims delivers a 99% project success rate versus an industry average of 33%. Beyond CX, Miratech offers cloud enablement (AWS and Google Cloud migrations), AI/ML services, managed security services, regulatory compliance, big data analytics, and digital transformation, plus packaged IP such as MiraCloud, MiraBridge, CyberCX, TrainingCX, and InsightCX, and an equity-based R&D4Equity offering for startups.

Miratech serves 100+ global brands across Fortune 1000 enterprises in financial services, telecommunications, healthcare, agriculture, real estate, tobacco, and technology, with named clients including Genesys, Lumen, British American Tobacco, SwissID, Axactor, Kernel, ACA, Finning International, Glance, SafetyCall, Lereta, Stockpile, and LeafFilter. It pursues hybrid segmentation by size tier, business unit, and vertical, selling primarily via direct enterprise field sales to CIOs/CTOs supplemented by the Genesys channel and partnership-led co-marketing. The company has been recognized with four consecutive Genesys North America Partner of the Year awards (2022-2025) and IAOP Global Outsourcing 100 listings, including a 2026 IAOP Global 100 Leader designation.

Name

Miratech

Legal name

Miratech, Inc

Website

https://miratechgroup.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Miratech is a privately held global IT services company founded in 1989, specializing in Customer Experience transformation as the largest global Genesys partner. It serves 100+ enterprises across financial services, telecom, healthcare, and other industries via Turn-Key, Managed Engagement, and Team Extension delivery models.

Ownership category

akta.pro rank

Product category

IT Services & Consulting

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

akta.pro secondary industries

API Development, Integration & Microservices Modernization (BPAEAFAD), Network, Infrastructure & Data Center Integration (BPAEAAAK), Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• IT consulting services
• Customer experience transformation
• Genesys platform implementation
• Cloud enablement services
• Cybersecurity services

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services - Turn-Key Solutions: Full IT stack management for operations or product development. Miratech runs entire IT business functions with success tied to company performance, not just individual projects. Covers Turn-Key R&D and Turn-Key Professional Services.
2. Managed Engagements: Project management and development services delivered under SLA with 30% lower cost per deliverable, on time and without critical defects. Focuses on achieving departmental or corporate goals.
3. Team Extension: Flexible staffing model providing high-performing talent that integrates with client teams. Supports capacity or skill augmentation for specific deadlines.
4. Genesys Implementation & Managed Services: Deep specialization in Genesys platform implementation, migration (premise, cloud, hybrid), support services, and ongoing operational management.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Miratech is a global IT services and consulting firm that delivers Customer Experience (CX) transformation, cloud enablement, enterprise architecture, AI/ML, and cybersecurity services. As the largest global Genesys partner with 200+ dedicated consultants and 3+ million hours of platform experience, it implements, migrates, integrates, and manages Genesys CX environments (PureEngage, PureConnect, Genesys Cloud CX) for Fortune 1000 enterprises and global brands. Service delivery is structured around three engagement models — Turn-Key Solutions, Managed Engagements, and Team Extension — supported by proprietary methodologies including Managed Competence Center® and the Agile Portfolio System™.

Product overview

Miratech is a global IT services and consulting company offering a comprehensive portfolio of customer experience (CX), cloud, AI/ML, cybersecurity, and enterprise technology services. The core offering centers around their partnership with Genesys as the largest global Genesys partner, providing implementation, migration, and managed services for the Genesys CX platform. Supporting products include MiraCloud and MiraBridge for CCaaS management and integration, ControlCX and InsightCX for analytics and project tracking, and CyberCX and TrainingCX for security and enablement. Service delivery models include Turn-Key Solutions (full IT operations management), Managed Engagements (project delivery under SLA), and Team Extension (talent augmentation). Their proprietary Miratech Agile Portfolio System and Managed Competence Center methodology enable 99% project success rates with 30-40% higher efficiency than industry standard. Additional services span cloud enablement (AWS, Google Cloud migration), AI/ML integration, big data analytics, cybersecurity, and digital transformation for enterprises from startups to Fortune 1000 companies.

Differentiator

Problem solved

Functional benefit

Brands

• MiraCloud: Managed Cloud Services solution for CCaaS, streamlining CX experience.
• MiraBridge
• R&D4Equity
• Managed Competence Center (MCC)
• Project Rescue
• Miratech Agile Portfolio System
• Live Dashboard
• ControlCX
• InsightCX
• CyberCX
• TrainingCX

Products and services

• Genesys CX Platform Services Comprehensive implementation, integration, migration, and managed services for Genesys PureEngage, PureConnect, and Genesys Cloud CX platforms, delivered by 200+ dedicated consultants and engineers. Targeted at enterprises operating mission-critical contact centers.
• MiraCloud for CCaaS Managed cloud services for Contact Center as a Service platforms, providing design, agile transformation, proactive management, and optimization for cloud-based contact center applications with a predictable cost model.
• MiraBridge for CCaaS Integration as a Service solution that connects CCaaS platforms with enterprise systems to enable seamless data flow and operational integration across CX ecosystems.
• CCaaS (Contact Center as a Service) Cloud-based contact center services enabling organizations to deploy omnichannel customer interactions across voice, chat, email, and social channels without on-premise infrastructure.
• UCaaS (Unified Communications as a Service) Unified communications services integrating business communication tools and channels into a single cloud platform for collaboration and customer engagement.
• CCAI (Contact Center AI) Google Cloud Contact Center AI integration providing AI-powered virtual agents, conversational AI, and automation capabilities for customer service operations.
• Workforce Engagement Management Services focused on optimizing employee performance, engagement, and satisfaction within contact center and customer service environments to improve CX outcomes.
• Customer Data Analytics Analytics services analyzing customer behaviors, preferences, and feedback across multiple touchpoints to enable personalized communications and data-driven business decisions.
• Turn-Key Solutions Comprehensive IT service where Miratech manages entire technology operations or product development functions, with success tied to company performance rather than individual project outcomes.
• Team Extension Augmentation service providing high-performing technology professionals to supplement client teams with specialized skills and capacity, featuring 98% senior engineer retention and a 30-day replacement guarantee.
• Managed Engagement Project management and development services delivering solutions at 30% lower cost per deliverable with guaranteed on-time delivery and zero critical defects under SLA agreements.
• Cloud Enablement Services Comprehensive cloud migration and enablement services including Google Cloud Migration and AWS Cloud Migration to support digital transformation initiatives.
• AI & ML Services Artificial intelligence and machine learning consulting and implementation services to help organizations integrate AI capabilities into business processes and customer experiences.
• Big Data Analytics Analytics services leveraging big data technologies to uncover hidden trends, unknown correlations, and actionable insights from large-scale data sets for business optimization.
• Managed Security Services 24/7 security monitoring and threat management including advanced endpoint security, incident response, forensics, and vulnerability management for continuous cyber protection.
• Security Assessments Comprehensive cybersecurity assessments including penetration testing, vulnerability analysis, deep web monitoring, and social engineering testing to identify and address organizational security gaps.
• Regulatory Compliance Services Compliance management services supporting PCI, HIPAA, COPPA, FERPA, SOX, and SEC regulations through risk assessments, policy development, and ongoing maintenance.
• Managed Cloud Services End-to-end managed cloud services covering design, migration, operations, and optimization across enterprise cloud environments.
• Integration as a Service End-to-end integration services connecting enterprise platforms and data flows across CX, CRM, and cloud ecosystems.
• Application Engineering Application development and engineering services delivering custom software solutions across the enterprise technology stack.
• Enterprise Architecture Enterprise architecture services including vendor selection and solution design to align technology investments with business strategy.
• Project Rescue Rescue methodology for failing IT projects, providing technical and project leadership to assess, diagnose, and turn around distressed technology initiatives; Miratech claims a 99% success rate on rescued projects.
• R&D4Equity Innovation partnership model allowing startups to access high-performing technology teams in exchange for equity rather than cash payment, enabling rapid product development and scaling.
• ControlCX Dashboard Custom-built project tracking and analytics dashboard providing transparency and accountability across CX implementation projects, with real-time data on budget, time to completion, and quality metrics.
• InsightCX Customer experience analytics and intelligence platform providing insights into customer journey mapping, operational metrics, and experience optimization.
• CyberCX Cybersecurity assessment and protection methodology specifically designed for contact center environments, drawing on expertise from supporting secure government and enterprise environments.
• TrainingCX Training services for contact center technologies and customer experience platforms, including gamification-based learning approaches for employee onboarding and skill development.
• Google Cloud Migration Migration planning, execution, and optimization services for Google Cloud Platform workloads.
• AWS Cloud Migration Integration and migration services for Amazon Web Services infrastructure migrations.
• IT Services General IT services spanning consulting, engineering, business applications, and digital transformation for enterprises from startups to Fortune 1000 companies.

Quantifiable outcome

• 99% project success rate vs industry average of 33%
• +6 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability15 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered supporting, minor, major and flagship.

• Canada-Ukraine Chamber of CommercesupportingOthers · 1 September 2023Miratech became a Bronze Sponsor at the Rebuild Ukraine Business Conference hosted by CUCC in November 2023 in Toronto. Event focused on fostering partnerships, exploring investment opportunities, and contributing to Ukraine's revitalization with 60+ speakers and 350 attendees.
• Vinnytsia National Technical University (VNTU)minorStrategic or Co-development Partner · 1 January 2023ESG partnership for IT education empowerment. Miratech employees conduct lectures for 67 master students in Computer Science, selected from 150+ applicants. Topics cover dynamic IT realm providing students with industry perspectives.
• United24supportingOthers · 1 January 2022Ukrainian government charitable donation platform launched by President Zelenskyy. Ukraine House has raised US$20 million for United24. Miratech supports this initiative as part of Ukraine support efforts.
• Prytula FoundationsupportingOthers · 1 January 2022Ukrainian charitable foundation supported by Miratech as part of ongoing Ukraine war effort donations.
• TabletochkisupportingOthers · 1 January 2022Ukrainian charitable organization for children supported by Miratech donations and initiatives.
• Ukraine House DC FoundationmajorOthers · 1 September 2021Miratech serves as a Founding Sponsor and member of the Founding Sponsor Trustee Honorary Board. Ukraine House is a non-partisan organization based in Washington DC working with the Embassy of Ukraine to support Ukraine through donations, investments, and advocacy. Raised US$20 million for United24 platform.
• GenesysflagshipStrategic or Co-development Partner · 1 January 2000Nearly two-decade strategic partnership making Miratech the largest global Genesys partner with 200+ dedicated consultants and engineers. Over 3 million hours of implementing the Genesys CX Platform. Miratech operates the largest Genesys competence center outside of Genesys. Named North America Partner of the Year for four consecutive years (2022-2025).

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Genpact: Global IT services and digital transformation firm with a large CX/contact-center practice serving Fortune 1000 enterprises. Closely comparable to Miratech in enterprise IT services targeting, managed-service-style engagements, and AI/data analytics offerings.
• Globant: IT and digital services firm offering CX, cloud, and AI services to global enterprises. Comparable to Miratech in CX transformation capability, nearshore delivery model, and premium positioning around proprietary methodologies and Studios.
• Concentrix: Global customer experience services and technology provider — large CX/contact-center practice. Direct comparator to Miratech in Genesys-led implementations, CCaaS services, and enterprise customer experience transformation.
• TTEC: Customer experience technology and services firm (TTEC Digital for CX platform services). Comparable to Miratech in Genesys partnership, CCaaS implementation, and managed CX services for large enterprises.
• EPAM Systems: Global IT services and digital engineering firm with a strong CX/cloud/data practice serving Fortune 1000 clients. Comparable to Miratech in engineering-talent-driven delivery, nearshore model, and CX transformation offerings.
• SoftServe: Ukraine-headquartered IT services and digital consulting firm. Closely comparable to Miratech in Ukrainian delivery roots, CX/cloud/data services, and enterprise customer base.
• Ciklum: Ukraine-origin global IT services firm with experience in cloud, CX, and digital transformation. Comparable to Miratech in nearshore-Ukraine delivery model, enterprise customer targeting, and CX/digital transformation practices.

Broad incumbents

• Teleperformance: Large global CX/BPO operator with significant digital CX services. Comparable in customer experience market targeting and Genesys-aligned offerings, but with a much larger BPO-led, multi-region delivery model.
• Stefanini: Global IT services, BPO, and digital transformation provider with significant CX and cloud practices. Comparable to Miratech in full-IT-stack management engagements and enterprise-focused delivery.

Regional players

• Bluewolf (an IBM Company): IBM-owned Salesforce consulting and CX services firm. Comparable to Miratech in CRM/CX platform integration capabilities, though more narrowly focused on the Salesforce ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/info
• Xx.com/miratechgroup
• LinkedInlinkedin.com/company/miratech

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Miratech