All Covered

What All Covered does

All Covered is the U.S. managed IT services division of Konica Minolta Business Solutions U.S.A., Inc., a subsidiary of publicly traded Konica Minolta Holdings (Tokyo Stock Exchange: 4902). Founded in 1997 and headquartered in Ramsey, New Jersey, the company operates as a full-service Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) targeting mid-market and enterprise customers across healthcare, finance, government, legal, education, and commercial/SMB segments. As of the latest available disclosures, All Covered serves 2,000+ customers with a workforce of 501-1,000 employees and a 4.7/5 customer rating.

The company's core technology is a managed services platform delivered through deep partnerships with Microsoft (Azure, M365, Teams, Intune, Copilot), Cisco (Webex), SentinelOne (endpoint protection), ServiceNow (ITSM), Google Workspace, and backup providers including Iron Mountain, Axcient, and ConnectWise. Service delivery runs on a 24x7x365 NOC and SOC. In June 2026, All Covered earned the Microsoft Support Services Designation within the Microsoft AI Cloud Partner Program following an independent ISSI audit of its support infrastructure, case resolution, and CSAT scores. The portfolio spans Cybersecurity Services (MDR, vulnerability management, penetration testing, security awareness training, compliance consulting, vISO), Managed IT Services (network/server management, help desk, managed backup, device lifecycle), Unified Communications (Microsoft Teams Calling, Webex, SIP Trunking, managed internet), Microsoft 365 Managed Services, Professional IT Consulting (including AI Strategy Consulting and Application Development), and Procurement. Specialty offerings include a 24/7 Lawyer's Help Desk for legal clients and Vertical Information Security Officer services for regulated industries.

All Covered generates revenue primarily through recurring monthly managed services contracts with custom, quote-based pricing and predictable billing. The go-to-market combines enterprise field sales, mid-market inside sales with bi-weekly customer success touchpoints, Konica Minolta cross-sell, and inbound demand generated through educational content, SEO, webinars, and a free-consultation lead magnet. The company has historically supplemented organic growth with acquisitions (Managed Systems 2009, Covisia Solutions and Thinsolutions 2012, KnowledgeCentrix 2014, Macprofessionals 2018). In April 2026, Konica Minolta appointed Michael Hamuka — formerly CEO of WorkSmart and CRO of NexusTek — as CEO of its combined Managed IT Services Division (All Covered plus Canada's IT Weapons), signaling an explicit growth-acceleration mandate. All Covered does not disclose standalone revenue and operates as a non-reporting segment of its publicly traded parent.

Name

All Covered

Legal name

Konica Minolta Business Solutions U.S.A., Inc.

Website

https://allcovered.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

501–1,000 employees

Short description

All Covered is the U.S. managed IT services division of Konica Minolta, delivering managed IT, cybersecurity, Microsoft 365, unified communications, and AI strategy consulting to 2,000+ mid-market and enterprise customers across healthcare, finance, government, legal, education, and commercial segments.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Cybersecurity services
• Unified communications
• Microsoft 365 management
• Cloud infrastructure services

Headquarters

HQ city

Ramsey

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Managed IT Services: Recurring managed IT services including network management, server management, IT help desk, managed backup, and device services. Revenue is generated through ongoing service contracts with predictable monthly billing.
2. Cybersecurity Services: Managed cybersecurity services including MDR, vulnerability management, penetration testing, security awareness training, and compliance consulting. Offered as standalone or bundled managed security services.
3. Unified Communications: Unified communications solutions including Microsoft Teams Calling, Cisco Webex, SIP Trunking, and managed internet service. Provided as managed services.
4. Microsoft 365 Managed Services: Managed M365 environments including administration, security, endpoint management, and license control. Offered as subscription-based managed services.
5. Professional Services: IT consulting, application development, and technology procurement services. Provided as one-time project engagements or ongoing consulting retainers.
6. AI Strategy Consulting: AI implementation strategy and consulting services for enterprise clients.
7. Device / Procurement Services: Technology procurement, installation, and lifecycle management including hardware and software product sales.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

All Covered provides outsourced managed IT services and managed cybersecurity to mid-market and enterprise organizations in the United States, delivered as recurring subscription-based managed services contracts. Its core deliverables include network and server management, IT help desk, managed backup, endpoint management, Managed Detection and Response, unified communications (Microsoft Teams Calling, Cisco Webex, SIP Trunking), Microsoft 365 administration, cloud infrastructure on Azure, and professional IT and AI consulting.

Product overview

All Covered is a managed IT services provider and division of Konica Minolta offering a comprehensive portfolio of IT and cybersecurity solutions. The core offerings include Cybersecurity Services (with sub-modules: Managed Detection & Response, Security and Compliance, Security Awareness Training, Vulnerability Management, Penetration Testing), Managed IT Services (with Infrastructure Cloud Solutions and Device Services), Unified Communications Solutions (with Microsoft Teams Calling, Webex Solutions, SIP Trunking, Managed Internet Service), M365 Managed Services, Professional Services (with Application Development and Procurement), and AI Strategy Consulting. The portfolio is designed for organizations across industries including Healthcare, Finance, Government, Education, Legal, and Commercial/SMB sectors, providing end-to-end IT services from security to communications to cloud management.

Differentiator

Problem solved

Functional benefit

Products and services

• Cybersecurity Services Managed cybersecurity services providing fast-acting detection and response, proactive vulnerability management, employee security awareness training, penetration testing, and compliance consulting to reduce cyberattack risk for organizations across regulated and commercial sectors.
• Managed IT Services Strategic and managed IT services including proactive monitoring, system maintenance, network and server management, IT help desk, managed backup, infrastructure cloud solutions, and device lifecycle services to reduce downtime and optimize IT performance.
• Unified Communications Solutions Unified communications offerings including Microsoft Teams Calling, Cisco Webex Calling, SIP Trunking, and managed internet service that deliver calls, chats, and meetings seamlessly connected across the organization.
• M365 Managed Services Managed Microsoft 365 environment administration including security, streamlined administration, endpoint management with Intune/Autopilot, and license control to maximize M365 ROI.
• Professional IT Consulting IT consulting services including strategic advisory, application development, and technology procurement to help organizations clarify IT strategy, fill operational gaps, and procure enterprise technology.
• AI Strategy Consulting Expert advisory services for AI implementation, AI security and governance, and AI-driven automation across enterprise environments, including deployment of Microsoft 365 Copilot, Agents governance, and Work IQ workflow insights.

Quantifiable outcome

• 58% monthly savings ($6,000+ per year) for unified communications
• +1 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability4 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered flagship, core and supporting.

• MicrosoftflagshipTechnology or IntegrationDeep strategic partnership with Microsoft spanning M365 managed services, Azure cloud, Teams Calling, Microsoft Intune/Autopilot, Microsoft Copilot, SentinelOne integration, and Microsoft Support Services Designation. All Covered is among a select group of Microsoft partners to earn the Support Services Designation through ISSI audit.
• Cisco (Webex)coreTechnology or IntegrationProvides Cisco Webex Calling and advanced communication capabilities as part of unified communications solutions.
• SentinelOnecoreTechnology or IntegrationSentinelOne endpoint protection platform is offered as part of All Covered's cybersecurity stack. SentinelOne End User License Agreement is referenced in All Covered's Terms of Service.
• ServiceNowcoreTechnology or IntegrationServiceNow platform is referenced in All Covered's Terms of Service for ITSM integration. All Covered provides ServiceNow terms and conditions on its website.
• GooglecoreTechnology or IntegrationGoogle integrations and Google Customer Agreement referenced in All Covered's privacy policy and terms. Integrations include Dispatcher Phoenix, Dispatcher ScanTrip Cloud, Dispatcher Stratus, Connector for Gmail, and Connector for Google Drive. Adheres to Google API Services User Data Policy.
• Iron MountainsupportingTechnology or IntegrationIron Mountain is referenced as a backup services partner ('All Covered Backup for Servers - Iron Mountain') in the company's Terms of Service.
• AxcientsupportingTechnology or IntegrationAxcient is referenced as a backup services partner ('All Covered Backup for Servers - Axcient') in the company's Terms of Service.
• ConnectWisesupportingTechnology or IntegrationConnectWise cloud backup and SaaS Security partner terms referenced in All Covered's M365 Managed Backup terms.
• Konica Minolta Business Solutions U.S.A.flagshipStrategic or Co-development PartnerAll Covered is a division of Konica Minolta Business Solutions U.S.A., Inc. Konica Minolta provides enterprise backing, corporate infrastructure, brand equity, customer relationships, and cross-selling opportunities. In April 2026, Konica Minolta appointed Michael Hamuka as CEO of its Managed IT Services Division encompassing All Covered and IT Weapons.
• IT WeaponscoreStrategic or Co-development PartnerIT Weapons operates alongside All Covered within Konica Minolta's Managed IT Services Division, representing the Canadian operations of the combined MSP entity.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Rackspace Technology: Multi-cloud managed services specialist focused on AWS, Azure, and Google Cloud environments; comparable on managed cloud infrastructure and 24x7 NOC operations, though more hyperscaler-centric than All Covered's broader portfolio.
• CDW Corporation: Large multi-billion-dollar provider of IT solutions and managed services across enterprise, public sector, and SMB; comparable breadth of services but at much larger scale and with a heavier hardware/procurement mix.
• DXC Technology: Global IT services company providing managed services, security, and modern workplace solutions to enterprise and government clients; overlaps on managed IT and security but serves a different scale and geographic footprint.
• SHI International: Large IT solutions provider combining hardware/software procurement, managed services, and professional services; comparable on procurement-plus-managed-services delivery and Microsoft partnership depth.
• Kyndryl: Spin-out of IBM's managed infrastructure services business; a large established incumbent in managed IT services and security, operating broadly rather than in the mid-market niche All Covered specializes in.
• Insight Enterprises: Global IT solutions and services provider offering hardware, software, and managed services; overlaps with All Covered on managed services and procurement, but operates at meaningfully larger scale across a broader portfolio.

Direct peers

• Dataprise: Mid-market focused managed IT and cybersecurity services provider with a comparable portfolio spanning managed IT, MDR, unified communications, and cloud; both target regulated mid-market and enterprise buyers with similar GTM and service breadth.
• ConvergeOne: Provider of integrated communications, collaboration, and IT managed services for enterprise customers; closely overlaps with All Covered on unified communications, managed IT, and Microsoft-centric delivery.
• NexusTek: Mid-market MSP/MSSP offering managed IT, cybersecurity, cloud, and Microsoft 365 services; All Covered's incoming CEO Michael Hamuka was previously CRO at NexusTek, indicating a closely overlapping service catalog and customer profile.
• ePlus Technology: Public technology solutions and managed services provider combining IT procurement, professional services, and managed services for mid-market and enterprise; comparable in both managed services depth and vendor-partner model with Microsoft, Cisco, and others.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/allcovered
• Facebookfacebook.com/allcovered
• LinkedInlinkedin.com/company/all-covered

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about All Covered