Netsurit
Netsurit is a privately held managed IT services provider delivering outsourced IT management, cybersecurity, cloud, and AI-enabled automation to 600+ SMB and mid-market clients across regulated US verticals and South Africa, via 450+ professionals in 11 regional offices.
- Company typePrivate
- Founded2000
- HeadquartersNew York, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Netsurit does
Netsurit is a privately held managed IT services provider headquartered in New York with origins in Johannesburg, South Africa (founded circa 2000, operating approximately 27 years). The company delivers outsourced IT management, cybersecurity, cloud hosting, and digital transformation services to approximately 600+ clients, primarily SMB and mid-market organizations across regulated verticals including healthcare, financial services, manufacturing, private equity, and hospitality. Its core offerings are organized around four pillars: Managed IT Services (remote support, on-site support, server administration, backup and disaster recovery, IT procurement), Netsurit Secure (cybersecurity including MDR, IDS, managed firewall, penetration testing, and a Security Operations Center), Netsurit InnovateX (AI and automation platform for client use-case development), and Professional Services (IT strategy, audits, cloud migrations, cybersecurity consulting).
Netsurit operates under an ITIL and Microsoft framework foundation, holding 21-year Microsoft Solutions Partner status with advanced specializations in Data and AI Azure, Digital App Innovation, Infrastructure, Modern Work, and Security. The technology stack includes proprietary tools such as the Netsurit Productivity Monitor (NPM) and integrates deeply with the Microsoft 365, Azure, SharePoint, and Teams ecosystem. ISO 27001 certification and Microsoft Intelligence Security Association (MISA) membership support credibility in security-sensitive engagements.
Revenue is generated primarily through subscription and recurring models: Monthly Service Hours subscriptions, prepaid Block Time hour packages, and Supplemental Service add-ons (MDR, MDM, anti-virus, cloud backup, cybersecurity training). Pricing is quote-based and customized per engagement, with professional services delivered on a project basis. Netsurit employs approximately 450+ IT-certified professionals across eight US regional offices (New York, New Jersey, Houston, Tacoma, Maine, Connecticut, New Mexico) and three South African offices (Johannesburg, Cape Town, Durban), with a 95% remote resolution rate for service requests and sub-10-second average hold times cited for the Johannesburg helpdesk. Since 2021, the company has executed at least seven acquisitions to drive North American expansion, supported by debt financing from Sunflower Bank in August 2024 advised by Q Advisors.
Netsurit firmographics
Firmographics- Name
- Netsurit
- Legal name
- Netsurit (Pty) Ltd
- Website
- https://netsurit.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Netsurit is a privately held managed IT services provider delivering outsourced IT management, cybersecurity, cloud, and AI-enabled automation to 600+ SMB and mid-market clients across regulated US verticals and South Africa, via 450+ professionals in 11 regional offices.
- Ownership category
- akta.pro rank
Netsurit industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Processing & Data Preparation (7374)
- akta.pro primary industry
- Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)
- akta.pro secondary industries
- Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Service Desk & ITSM Outsourcing (BPAEAMAF), Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance) (BPAKAGAJ), Cloud-Native Enablement (Containers, Kubernetes, Service Mesh) (BPAEAKAE)
Keywords
Where Netsurit is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices10 records
Markets served
Netsurit business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Managed IT Services: Recurring subscription-based managed IT services providing comprehensive IT management including remote support, on-site support, server administration, backup and disaster recovery, and IT procurement. Revenue is generated through monthly service fees based on contracted service hours or tiered subscription plans.
- Block Time Services: Prepaid block time hours purchased in advance that can be used throughout the term of the agreement for IT services. Block Time is paid 100% in advance with hours usable for work performed during Business Hours. Additional hours billed at Hourly Rate.
- Support Services: Monthly subscription services with defined Monthly Service Hours that can be used for IT related services during Business Hours. Unused hours carry over for up to 90 days. Additional hours beyond contracted monthly hours billed at Hourly Rate.
- Supplemental Services: Add-on services including 24/7 Emergency Support, Anti-Virus Protection, Cloud Backup Lite, Cloud Directory Services, Cybersecurity Awareness Training, Email Encryption, Email Security, Intrusion Detection, Managed DNS, Managed Domain Registration, MDM, Password Management, Real Time Monitoring, SAAS Protection, and Managed Risk. Billed as monthly add-ons to base service plans.
- Professional Services: Strategic planning, system implementations, cloud migrations, and customized technology solutions provided on a project basis. Includes IT strategy, IT audits and assessments, and cyber security consulting engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Support Services - Monthly subscription with contracted service hours |
| Subscription | Monthly | Block Time - Prepaid hours with 18-month expiration |
| Subscription | Monthly | Support Services (Remote Only) |
| Subscription | Monthly | Supplemental Services Add-ons |
| Hybrid | Monthly | IT Helpdesk Services - Johannesburg |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Netsurit product offering
Product offeringCore offering
Netsurit provides managed outsourced IT services for small and medium enterprises, including remote and on-site IT support, server administration, backup and disaster recovery, and IT procurement. The company delivers cybersecurity solutions (Netsurit Secure) with network, endpoint, managed firewall, penetration testing, and email security, alongside an AI and automation platform (Netsurit InnovateX). Services are structured as recurring subscriptions (Support Services, Block Time) supplemented by project-based professional services for cloud migrations, IT strategy, and digital transformation.
Product overview
Netsurit is a managed service provider offering a comprehensive portfolio of IT services organized around several core offerings: Managed IT Services (the foundation covering remote/on-site support, server administration, backup/disaster recovery, and IT procurement), Netsurit Secure (cybersecurity solutions including network security, endpoint security, managed firewall, pen testing, and email security), Netsurit InnovateX (AI and automation platform for developing business use-case-driven solutions), Professional Services (strategic planning, system implementations, and cloud migrations), and Productivity Enablement (training and automation with LMS). Microsoft Solutions are delivered as specialized modules covering Teams, Office 365, SharePoint, Azure, and Exchange. The portfolio also includes supplemental services (MDR, MDM, backup solutions) and block-time/prepaid support models.
Differentiator
Problem solved
Functional benefit
Brands
- Netsurit Secure: Advanced cybersecurity solutions including network security, endpoint security, managed firewall, cyber risk assessment, pen testing, and email security.
- Netsurit InnovateX
- Netsurit Innovate
Products and services
- Managed IT Services Comprehensive IT management covering remote IT support, on-site IT support, server administration and support, backup and disaster recovery, and IT procurement for SMB and mid-market clients.
- Netsurit Secure Advanced cybersecurity solutions including network security, endpoint security, managed firewall, cyber risk assessment, penetration testing, email security, and 24/7 monitoring via the Netsurit Security Operations Center (NSOC).
- Netsurit InnovateX AI and automation platform that collaborates with clients to identify business use cases and develop AI/automation-driven solutions aligned with business objectives to maximize impact and efficiency.
- Professional Services Strategic planning, system implementations, cloud migrations, IT audits and assessments, and customized technology solutions provided on a project basis for digital transformation.
- Productivity Enablement (Netsurit Innovate) Maximizes value of existing tools with training and automation to boost efficiency, including a Learning Management System with pre-built platform curriculums.
- Support Services Monthly subscription services with defined Monthly Service Hours usable for IT-related services during business hours, with unused hours carrying over up to 90 days and dedicated account executive and client portal.
- Block Time Services Prepaid IT service hours paid 100% in advance that can be used throughout the term of the agreement, valid for 18 months from purchase.
- Supplemental Services
Quantifiable outcome
- 95% of all service requests completed remotely
- +3 more outcomes
Companies that use Netsurit
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles2 records
Netsurit technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature7 records
Netsurit partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered acquisition and core.
- OMNIPOTECHacquisitionAcquired OMNIPOTECH, a managed service provider based in Houston, Texas, as part of Netsurit's U.S. market expansion strategy. The deal aims to enhance Netsurit's footprint and service delivery in the South Central US region.
- US Computer ConnectionacquisitionAcquired US Computer Connection, a managed service provider in the Tri-State area of Connecticut, New Jersey, and New York, based in Stamford, Connecticut. The acquisition contributed experienced leadership and a strong client base to Netsurit, strengthening its market position and capabilities in managed services.
- Avaunt TechnologiesacquisitionAcquired Avaunt Technologies, a managed service provider based in Tacoma, Washington, as part of Netsurit's US market expansion strategy. The acquisition broadens Netsurit's capabilities in the Pacific Northwest and strengthens its presence on the West Coast.
- Vital I/OacquisitionAcquired Vital I/O, a Maine-based managed service provider, to expand Netsurit's US presence and strengthen its position in the Northeast market. The deal is part of Netsurit's ongoing North American expansion to provide increased resources and capabilities.
- EVOKEacquisitionAcquired EVOKE, a digital transformation company, as part of Netsurit's US market expansion. The deal enhances Netsurit's capabilities supporting digital workplace solutions and continues its growth strategy through acquisitions.
- MicrosoftcoreMicrosoft Solutions Partner with 21 years of partnership, holding advanced specializations in Data and AI Azure, Digital App Innovation, Infrastructure Azure, Modern Work, and Security. Provides Microsoft Teams, Office365, SharePoint, Azure, and Microsoft Exchange services as a key technology integration partner.
- BDO USA, P.C.coreAlliance member of BDO USA, P.C., a national professional services firm. BDO is a leading accounting and advisory firm with presence across the United States, providing additional credibility and potential referral opportunities for Netsurit's enterprise services.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Netsurit competitors and assessment
Company assessmentDirect peers
- Ntiva: US managed IT services and cybersecurity provider serving SMB and mid-market clients. Comparable to Netsurit in service portfolio (managed IT, cloud, security), Microsoft alignment, and US-centric customer base.
- AHEAD: US-based managed services and cloud consulting firm with strong Microsoft Azure, security, and data platform practices. Closely comparable to Netsurit in customer profile (mid-market and enterprise), Microsoft focus, and managed services plus professional services mix.
- Rackspace Technology: Public cloud and managed services company with deep multi-cloud (Azure, AWS, Google) and security capabilities. Direct competitor to Netsurit in mid-market and enterprise managed cloud and managed security services.
- ConvergeOne: IT solutions provider specializing in managed services, cloud, collaboration, and security for mid-market and enterprise. Direct competitor in Microsoft-centric managed services and cloud migration engagements.
- Dataprise: US-based managed IT services provider focused on mid-market customers with strong cybersecurity and Microsoft 365 practices. Closely comparable in size, SMB/mid-market customer base, and acquisition-driven growth strategy.
Emerging players
- Secureworks: Global cybersecurity services provider offering MDR, threat detection, and managed security. Comparable to the Netsurit Secure business in managed detection and response, security operations, and incident response services.
- eSentire: Managed detection and response (MDR) and security operations provider. Comparable to Netsurit Secure in 24/7 SOC-style monitoring, threat detection, and incident response for mid-market customers.
Broad incumbents
- Kyndryl: Global managed infrastructure services provider spun out of IBM. Overlaps with Netsurit in IT outsourcing, cloud operations, and security services, but operates at vastly larger scale and enterprise tier.
- DXC Technology: Large-scale IT services and managed infrastructure provider. Overlaps with Netsurit's outsourced IT and cloud operations offerings but serves predominantly larger enterprise and government clients globally.
- Insight Enterprises: Global IT solutions and services provider with a managed services arm. Overlaps with Netsurit across IT outsourcing, cloud, and Microsoft solutions but with a much broader hardware/software distribution business.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Netsurit social profiles
Digital presenceNetsurit compliance and trust
Trust signalCompliance3 records
Netsurit financial estimates
Financial estimateRevenue estimate
Valuation estimate
Netsurit leadership team
Management profileNumber of profiles
Profiles6 records
Netsurit subsidiaries and ownership
Company hierarchySubsidiaries5 records
Netsurit funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Netsurit M&A and investment
M&A and investmentM&A9 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Netsurit
What does Netsurit do?
Netsurit provides managed outsourced IT services for small and medium enterprises, including remote and on-site IT support, server administration, backup and disaster recovery, and IT procurement. The company delivers cybersecurity solutions (Netsurit Secure) with network, endpoint, managed firewall, penetration testing, and email security, alongside an AI and automation platform (Netsurit InnovateX). Services are structured as recurring subscriptions (Support Services, Block Time) supplemented by project-based professional services for cloud migrations, IT strategy, and digital transformation.
Is Netsurit a public or private company?
Netsurit is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Netsurit founded?
Netsurit was founded in 2000. It employs 251 to 500 people.
Where is Netsurit based?
Netsurit is headquartered in New York, United States, in the North America region.
How does Netsurit make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are block Time Services, support Services, supplemental Services and professional Services.
Who are Netsurit's main competitors?
Direct peers on record are Ntiva, AHEAD, Rackspace Technology, ConvergeOne and Dataprise. Emerging players are Secureworks and eSentire. Broad incumbents are Kyndryl, DXC Technology and Insight Enterprises.
Does Netsurit have an API?
No public API is recorded for Netsurit.
What industry is Netsurit in?
Netsurit's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAMAC, Cloud Operations Outsourcing (Cloud Managed Operations), with a secondary code of BPAAACAE, Cloud & Infrastructure Support (Servers, Storage, Virtualization). Its NAICS code is 541513 and its SIC code is 7370.