Evolve IP
Evolve IP, operating as XTIUM post-merger with ATSG, is a cloud managed services provider delivering unified communications, desktop virtualization, managed security, and AI-enabled IT services to 1,700+ midmarket and enterprise customers across healthcare, legal, finance, retail, and higher education.
- Company typePrivate
- Founded2006
- HeadquartersWayne, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Evolve IP does
Evolve IP, operating as XTIUM following its October–November 2024 merger with ATSG (in which ATSG acquired a controlling majority supported by private equity investment), is a privately held cloud managed services provider founded in 2006 and headquartered in Wayne, Pennsylvania with operational headquarters in Oldsmar, Florida. The combined entity generates over $230 million in annual revenue serving more than 1,700 midmarket and enterprise customers and 950,000+ end-users globally, with a focus on healthcare, legal, financial services, retail, higher education, and — newly — hospitality and small-business/charity segments. The company's offering centers on an integrated stack spanning the Anywhere Product Suite (call recording, CRM integrations, analytics, AI-powered call handling), Microsoft Teams Operator Connect, Cisco Webex Calling, Desktop as a Service (DaaS) priced from $28 per user per month, Managed Detection & Response, managed network services, contact center, and the XTAI suite for AI readiness, Managed Copilot, and autonomous agent operations.
The underlying technology is cloud-based and vendor-agnostic by design, with native integration into both Microsoft Teams and Cisco Webex — a positioning that allows the company to capture customers regardless of platform allegiance — together with multi-LLM flexibility and on-premises AI options. The platform architecture supports compliance-sensitive workloads, evidenced by HIPAA/HITRUST commitments referenced in healthcare customer relationships (e.g., Halfpenny Technologies, US Dermatology Partners). The company has historically executed an aggressive inorganic growth strategy, completing 13+ acquisitions from 2008 through 2019 (including Jog.ai, AITech, thevoicefactory, Clearlogin, XTIUM in 2016, Paragrid, IPiphany, and others) before the ATSG combination represented its largest transaction to date.
The business model is overwhelmingly recurring subscription-based, monetized through per-user managed services contracts with midmarket and enterprise clients across UC, DaaS, managed security, and network services. Distribution is hybrid: direct enterprise field sales supported by a channel partner ecosystem (ATSG-inherited), technology alliances with Microsoft and Cisco, and emerging digital-first self-serve channels such as the February 2026 Vocalised UK partnership targeting small businesses, charities, and social enterprises. Recognition includes 4x consecutive Gartner Magic Quadrant Leader designation for Managed Network Services, Visionary placement in the Gartner MQ for DaaS, AI Breakthrough Award, and placements on CRN Tech Elite 250, CRN Solution Provider 500, and G2 Leader rankings, collectively supporting brand-driven demand generation.
Evolve IP firmographics
Firmographics- Name
- Evolve IP
- Legal name
- XTIUM
- Website
- https://evolveip.net
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Evolve IP, operating as XTIUM post-merger with ATSG, is a cloud managed services provider delivering unified communications, desktop virtualization, managed security, and AI-enabled IT services to 1,700+ midmarket and enterprise customers across healthcare, legal, finance, retail, and higher education.
- Ownership category
- akta.pro rank
Evolve IP industry classification
Industry- Product category
- Cloud Communications & Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Platform Engineering & Internal Developer Platforms (IDP) for Compute (HDABADAI)
- akta.pro secondary industries
- Enterprise PaaS (App Runtime & Managed Application Platforms) (HDAEAKAB), IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where Evolve IP is headquartered
LocationHeadquarters
- HQ city
- Wayne
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Evolve IP business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Comprehensive managed IT services including DaaS (Desktop as a Service), cloud infrastructure, IT-managed services, and cybersecurity. Revenue derived from subscription-based managed services contracts with midmarket and enterprise clients.
- Desktop as a Service (DaaS): Cloud-based desktop virtualization services providing secure, scalable access to company applications and data. Priced starting at $28 per user per month with additional costs for setup, migration, and training.
- Unified Communications: Cloud-based voice, video, and messaging services including Webex Calling and Microsoft Teams integrations. Revenue from per-user subscription pricing for enterprise collaboration tools.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | DaaS starting price point |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Evolve IP product offering
Product offeringCore offering
Evolve IP delivers cloud-based communication and IT infrastructure services, including Desktop as a Service (DaaS), unified communications with Microsoft Teams Operator Connect and Cisco Webex Calling, managed network services, managed security (managed detection and response, exposure management), contact center, enterprise helpdesk, and AI services. Offerings are sold as recurring managed services contracts to midmarket and enterprise customers, with the combined XTIUM entity serving 1,700+ customers and 950,000+ end-users globally.
Product overview
Evolve IP is a cloud-based collaboration and communication solutions provider that operates as a unified platform with multiple integrated products. Following the merger with ATSG, the combined entity generates over $230 million in revenue and serves over 1,700 global customers. The core product portfolio includes the Anywhere Product Suite (offering call recording, CRM integrations, analytics, devices, and AI-powered call handling), Microsoft Teams Operator Connect (for global voice telephony), Webex Calling (enterprise collaboration), and Desktop as a Service (DaaS). The company also offers AI-driven pricing strategies and cloud-based solutions for small businesses through partnerships like Vocalised.
Differentiator
Problem solved
Functional benefit
Products and services
- Anywhere Product Suite Cloud-based collaboration and communication platform offering call recording, CRM integrations, analytics, devices, and AI-powered call handling through a digital-first, self-serve platform, sold to midmarket and enterprise customers and channel partners.
- Microsoft Teams Operator Connect Global voice communication integration for Microsoft Teams that simplifies Teams telephony, addresses migration challenges, and offers AI-driven call analysis and security features for enterprise clients.
- Webex Calling Enterprise-grade voice and collaboration service integrated with Cisco Webex, distributed through Evolve IP's channel partnerships to deliver advanced communication capabilities to small businesses, charities, and social enterprises.
- Desktop as a Service (DaaS) Cloud-based virtual desktop solution providing secure, scalable access to company applications and data, priced starting at $28 per user per month with additional costs for setup, migration, and training, targeting midmarket and enterprise customers.
- Infrastructure as a Service (IaaS) Cloud infrastructure services delivered as part of XTIUM's managed cloud portfolio, providing scalable compute and storage resources to enterprise customers.
- Managed Network Services Managed network services including performance monitoring and connectivity management for midmarket and enterprise customers, recognized as a Gartner Magic Quadrant Leader for Managed Network Services for four consecutive years.
- Managed Platform as a Service (MPaaS) Managed platform service providing hosted and managed application platforms to enterprise customers as part of XTIUM's managed network portfolio.
- Contact Center Proprietary omnichannel contact center solution delivering unified agent and customer experience for enterprise customers across voice and digital channels.
- Managed Detection & Response Managed security service providing continuous threat detection, response, and AI-powered threat intelligence to enterprise and midmarket customers with 24x7 SOC monitoring.
- Enterprise HelpDesk Managed IT helpdesk service delivering enterprise-grade end-user support and centralized IT management to midmarket and enterprise customers.
- AI Services (XTAI) Managed AI services covering AI readiness assessment, AI adoption advisory, AI consulting, Managed Copilot, and autonomous agent operations, delivered through a vendor-agnostic multi-LLM architecture for midmarket and enterprise customers.
- Field Services On-site and remote IT field services providing hands-on technical support and infrastructure work for enterprise customers as part of the managed IT portfolio.
- Professional Services & IT Consulting Professional services and IT consulting offering providing expert guidance, implementation, and transformation services to enterprise customers alongside the managed IT portfolio.
- Cloud-based Hotel Telephony Hospitality-focused cloud telephony solution delivered via the Focus on Hospitality partnership, enabling hotels to replace legacy telephony with cloud-based communication infrastructure.
Quantifiable outcome
- Save over $300,000 per year for enterprise clients (e.g., Ogletree Deakins)
Companies that use Evolve IP
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
Evolve IP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability3 records
Feature3 records
Evolve IP partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- VocalisedcoreUK-based telecom innovator Vocalised (founded in 2023) partnered with Evolve IP to deliver enterprise-grade voice and collaboration services to small businesses, charities, and social enterprises. The collaboration enables Vocalised to offer Evolve IP's services including Webex Calling and Microsoft Teams Operator Connect alongside its own mobile-first products. Vocalised customers gain access to Evolve IP's Anywhere Product Suite featuring call recording, CRM integrations, analytics, devices, and AI-powered call handling through a digital-first, self-serve platform.
- ATSGcoreATSG and Evolve IP announced a business combination merger, with ATSG acquiring a controlling majority. The combined entity generates over $230 million in revenue and serves over 1,700 global customers and 950,000+ end-users worldwide. The merger creates a leading IT technology company with expanded managed services portfolio and enhanced customer solutions through integration of both companies' offerings.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Evolve IP competitors and assessment
Company assessmentDirect peers
- 8x8: 8x8 provides UCaaS, CCaaS, and CPaaS on a single subscription platform targeting mid-market and enterprise customers. Comparable to Evolve IP/XTIUM's bundled voice, collaboration, and contact-center portfolio.
- Sangoma Technologies: Sangoma delivers UCaaS, CCaaS, and SIP trunking services to SMB and mid-market customers through both direct and partner channels. Overlaps with Evolve IP/XTIUM's UCaaS, contact-center, and channel-led go-to-market motion.
- Vonage (Ericsson): Vonage provides cloud communications, UCaaS, and CPaaS APIs to enterprises. Now part of Ericsson, it competes with Evolve IP/XTIUM in the enterprise voice and collaboration category, particularly through Webex-adjacent and API-driven integrations.
- Dataprise: Dataprise is a US managed IT services provider offering managed cloud, security, and unified communications to mid-market customers. Closely comparable in business model, target customer profile, and service portfolio to the combined Evolve IP/XTIUM MSP.
- Navisite (Amdocs): Navisite provides managed cloud, hosting, and application services to mid-market and enterprise customers and is part of Amdocs. Comparable to Evolve IP/XTIUM's managed cloud, IaaS, and application management services.
- RingCentral: RingCentral is a leading UCaaS provider offering cloud voice, video, messaging, and contact center delivered via subscription. Direct overlap with Evolve IP/XTIUM's Anywhere Product Suite, Microsoft Teams Operator Connect, and Webex Calling offerings for mid-market and enterprise customers.
- Five9: Five9 is a pure-play cloud contact-center provider serving enterprise and mid-market customers with AI-driven CX capabilities. Comparable to Evolve IP/XTIUM's contact-center and AI-powered call-handling offerings.
- Citrix (Broadcom): Citrix, now part of Broadcom, is a long-standing leader in virtual desktop and DaaS offerings, directly competing with Evolve IP/XTIUM's Desktop as a Service (DaaS) product and its Visionary positioning in the Gartner DaaS Magic Quadrant.
- Masergy (Comcast Business): Masergy, now part of Comcast Business, provides managed network, SD-WAN, and unified communications services to mid-market and enterprise customers. Directly comparable to Evolve IP/XTIUM's managed network and managed UC services portfolio.
- Intermedia (SmarterPath): Intermedia is a cloud communications and managed IT provider offering UCaaS, contact center, and Microsoft Teams voice services to SMB and mid-market customers through channel partners. Comparable in subscription UCaaS model and channel-led distribution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Evolve IP social profiles
Digital presenceEvolve IP financial estimates
Financial estimateRevenue estimate
Valuation estimate
Evolve IP leadership team
Management profileNumber of profiles
Profiles8 records
Evolve IP funding detail
Funding detailFunding overview
Funding rounds4 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Evolve IP M&A and investment
M&A and investmentM&A15 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Evolve IP
What does Evolve IP do?
Evolve IP delivers cloud-based communication and IT infrastructure services, including Desktop as a Service (DaaS), unified communications with Microsoft Teams Operator Connect and Cisco Webex Calling, managed network services, managed security (managed detection and response, exposure management), contact center, enterprise helpdesk, and AI services. Offerings are sold as recurring managed services contracts to midmarket and enterprise customers, with the combined XTIUM entity serving 1,700+ customers and 950,000+ end-users globally.
Is Evolve IP a public or private company?
Evolve IP is a private company. It is classified as private equity controlled and is currently operating.
When was Evolve IP founded?
Evolve IP was founded in 2006. It employs 101 to 250 people.
Where is Evolve IP based?
Evolve IP is headquartered in Wayne, United States, in the North America region.
How does Evolve IP make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are desktop as a Service (DaaS) and unified Communications.
Who are Evolve IP's main competitors?
Direct peers on record are 8x8, Sangoma Technologies, Vonage (Ericsson), Dataprise, Navisite (Amdocs), RingCentral, Five9, Citrix (Broadcom), Masergy (Comcast Business) and Intermedia (SmarterPath).
Does Evolve IP have an API?
No public API is recorded for Evolve IP.
What industry is Evolve IP in?
Evolve IP's product category is Cloud Communications & Managed IT Services. Its primary akta.pro industry code is HDABADAI, Platform Engineering & Internal Developer Platforms (IDP) for Compute, with a secondary code of HDAEAKAB, Enterprise PaaS (App Runtime & Managed Application Platforms). Its NAICS code is 5415 and its SIC code is 7373.