RecordSure
RecordSure is a UK-based B2B RegTech company that builds AI-driven speech and document analytics software for compliance monitoring, suitability reviews, and QA in regulated financial services firms.
- Company typePrivate
- Founded2012
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What RecordSure does
RecordSure (legal entity Record Sure Limited) is a London-based, privately held B2B RegTech company founded in 2012 by Joanne Smith, who separately founded compliance consultancy TCC Group in 2000. The company builds AI-driven compliance monitoring software for regulated financial services firms, combining domain-trained machine learning, generative AI, and human SME-in-the-loop workflows licensed under the Recordsure AI brand. Its product portfolio centres on two product families — ConversationAI for speech analytics and Capture (mobile/VOIP recording, including a public-sector variant), and ReviewAI for case/file review with document analytics — alongside an underlying Portal platform and modules for transcription, classification, risk scoring, evidence capture, and audit-trail generation.
The company monetises primarily through annual B2B SaaS subscriptions with quote-based pricing tied to enterprise volumes (conversations, documents, users). Distribution combines direct enterprise field sales targeting tier-one UK banks, wealth managers, insurers, and large consultancies with channel-led distribution through integrations with Iress Xplan and the intelliflo store, plus Crown Commercial Service / G-Cloud 13 procurement for UK government departments. The business holds ISO 27001:2022 and GDPR certifications, and operates in a co-development relationship with sister company TCC Group, whose compliance expertise is embedded into product design.
RecordSure's commercial footprint is anchored in UK financial services (banks, wealth management, insurers, motor finance, collections) with demonstrable enterprise deployments — including a Tier 1 bank's 227-user financial planning QA programme and a Big 4 consultancy's Australian Royal Commission remediation covering 64,000 case reviews and 45 million documents — plus adjacent UK public-sector deployments under the G-Cloud framework. The company is funded primarily by capital raised via the Business Growth Fund (cumulative disclosed funding of approximately $12.9M across disclosed rounds).
RecordSure firmographics
Firmographics- Name
- RecordSure
- Legal name
- Record Sure Limited
- Website
- https://recordsure.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- RecordSure is a UK-based B2B RegTech company that builds AI-driven speech and document analytics software for compliance monitoring, suitability reviews, and QA in regulated financial services firms.
- Ownership category
- akta.pro rank
RecordSure industry classification
Industry- Product category
- Regulatory Technology (RegTech) — Compliance Monitoring Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Communications Surveillance & E-Comms Archiving (Voice/Chat/Email) (FSAFAKAC)
- akta.pro secondary industries
- Recordkeeping, Archiving & Audit Trail (WORM/SEC 17a-4) (FSAFAOAK), Financial Crime Investigations & Intelligence (link analysis, network analytics) (FSAGAFAH)
Keywords
Where RecordSure is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
RecordSure business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS/Software Licensing: Recordsure operates as a B2B SaaS company providing AI-driven RegTech solutions to financial services firms. Products are delivered as software platforms (ConversationAI, ReviewAI) with recurring licensing fees. The company offers enterprise agreements with pricing based on volume (conversations, documents, users) as evidenced by case studies showing specific usage metrics per client.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise licensing - Custom pricing based on volume and requirements |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
RecordSure product offering
Product offeringCore offering
RecordSure sells an AI-driven RegTech platform that records, transcribes, and analyses 100% of client conversations and case-file documentation for FCA-regulated financial services firms. Its two core product families, ConversationAI and ReviewAI, automate post-conversation QA, suitability checking, and file review, with human-in-the-loop verification and regulator-grade audit trails. Customers include Tier-1 UK banks, wealth managers, insurers, motor finance providers, Big 4 consultancies, and UK government departments.
Product overview
RecordSure AI is a unified compliance technology platform combining proprietary machine learning, generative AI, and human SME-in-the-loop workflows. The platform comprises two core product families: ConversationAI for speech and conversation analytics, and ReviewAI for case/file review. Key modules include Capture (audio recording), Transcribe (speech-to-text), Classify (topic identification), Checks & Scores (risk prioritization), Summary Themes (conversation classification), Identify (document classification), Discover (key information surfacing), and Evidence (audit trail generation). ReviewAI also incorporates Business Intelligence/Management Information (BI/MI) capabilities. The platform integrates natively with intelliflo office and Iress Xplan, and is backed by 20+ years of compliance expertise from sister company TCC. Key quantitative claims include: 97% AI accuracy for document analytics, 95% user-verified human-AI agreement rate, 50% cost savings, 90%+ right-first-time suitability, and 35% more selling time.
Differentiator
Problem solved
Functional benefit
Brands
- ConversationAI: AI-powered conversation review and analysis suite for post-conversation assessments, capture, and transcription services.
- ReviewAI
- Capture
Products and services
- ConversationAI AI-driven speech analytics suite for post-conversation assessment that records, transcribes, and analyses 100% of customer conversations to increase efficiency, consistency, and effectiveness of compliance oversight for financial services firms.
- ReviewAI AI-powered case and file review solution for QA teams that uses speech and document analytics to automate compliance review workflows for suitability, assurance, and remediation exercises in financial services.
- Recordsure Capture Secure mobile and desktop audio capture application that records face-to-face and VOIP conversations, applies patented tamper-proof audio fragmentation and encryption, and uploads recordings to the Recordsure Portal for analysis.
- Capture for Public Sector Specialised variant of Recordsure Capture designed for UK government and public sector interviews, qualified as a PACE Act Secure Digital Network Solution to replace legacy tape-based interview recording with compliant digital capture.
Quantifiable outcome
- 50% cost savings on compliance processes
- +13 more outcomes
Companies that use RecordSure
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles4 records
RecordSure technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability13 records
Feature8 records
RecordSure partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered flagship, core and minor.
- IressflagshipRecordsure partnered with Iress, a technology company providing software to the financial services industry, to deliver AI RegTech to Xplan users. Iress software including Xplan is used by more than 10,000 businesses and half a million people worldwide. ReviewAI offers Xplan users AI-driven RegTech solutions for suitability and assurance reviews.
- intellifloflagshipRecordsure partnered with intelliflo, a global leader in financial advice technology, on an integration to accelerate digitalised transformation of the wealth management sector. Available via an app in the intelliflo store, ReviewAI seamlessly integrates with intelliflo office, passing service cases to Recordsure's dedicated ReviewAI system. Supports over 30,000 financial professionals worldwide.
- TCC GroupcoreRecordsure is built and operated in partnership with TCC compliance experts with 20+ years of compliance experience. TCC provides regulatory expertise that shapes Recordsure's AI solutions. Together they have developed market-first AI RegTech solutions combining technology innovation with deep regulatory compliance expertise. TCC handles compliance consulting while Recordsure provides the AI technology platform.
- AttivocoreAttivo partnered with Recordsure to develop a bespoke AI solution designed around regulatory requirements from day one. Attivo's AI capability is engineered to review 100% of client advice before delivery, building on Recordsure's AI to analyse client interactions, surface risks and target human expertise.
- KPMGcoreKPMG partnership recognised with joint awards (Partner Innovation Award - ARN Innovation Awards 2021). KPMG and Recordsure collaborate on compliance and RegTech solutions for financial services clients.
- Business SystemsminorBusiness Systems partnership for distribution of Recordsure RegTech solutions to financial services market.
- Grant ThorntonminorGrant Thornton partnership for collaborative RegTech and compliance solutions targeting financial services clients.
- Crown Commercial ServicecoreRecordsure is an approved G-Cloud 13 supplier on the Crown Commercial Service framework, enabling UK government departments to procure Recordsure's digital interview recording solutions.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
RecordSure competitors and assessment
Company assessmentBroad incumbents
- Verint Systems: Verint provides call recording, speech analytics, and workforce engagement across financial services, government, and broader enterprise. Comparable on conversation capture and analytics but at much larger scale and across many verticals.
- CallMiner: Speech analytics and conversation intelligence platform with strong presence in financial services QA, compliance, and customer experience. Overlaps with Recordsure's ConversationAI but typically serves contact-center scale operations across multiple verticals.
- NICE Actimize: Market-leading financial crime, compliance, and surveillance platform serving the world's largest banks and brokerages. Broader portfolio than Recordsure but overlapping on communications surveillance, transaction monitoring, and conduct risk.
Direct peers
- Theta Lake: Theta Lake provides AI-based compliance, security, and risk management for modern communication platforms (voice, video, chat, email) in financial services. Most directly comparable to Recordsure's ConversationAI and Capture offerings, with overlapping customer base in US/UK financial services compliance teams.
- Behavox: Behavox is an AI platform for compliance, surveillance, and conduct risk in financial services, analyzing employee communications and behavior. Strongly comparable to Recordsure on the voice analytics + risk-scoring workflow for regulated financial institutions.
- Featurespace: UK-based AI company providing real-time fraud and financial crime risk management for banks and payment providers. Comparable as a UK RegTech AI vendor with tier-1 financial institution customers and similar enterprise GTM motion.
- Intelligent Voice: Specializes in speech recognition, transcription, and voice analytics for legal, compliance, and financial services use cases including e-discovery and surveillance. Comparable niche focus on voice-for-regulated-industries with similar accuracy/audit-trail positioning.
Others
- Provenir: Risk analytics and decisioning platform for financial services, covering fraud, AML, and credit risk. Adjacent RegTech with overlapping financial services buyer base and AI-driven risk-scoring approach.
- Onfido: AI-based digital identity verification and KYC/AML onboarding vendor serving banks and fintechs. Related as a UK-headquartered RegTech serving tier-1 financial institutions, but addresses onboarding rather than post-onboarding QA and surveillance.
Emerging players
- Red Box Conversations Intelligence: Enterprise voice capture specialist offering compliant recording across financial services and public sector. Comparable capture and archiving infrastructure for regulated environments, often paired with analytics partners.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
RecordSure social profiles
Digital presenceRecordSure compliance and trust
Trust signalCompliance3 records
RecordSure financial estimates
Financial estimateRevenue estimate
Valuation estimate
RecordSure leadership team
Management profileNumber of profiles
Profiles10 records
RecordSure funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RecordSure M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RecordSure
What does RecordSure do?
RecordSure sells an AI-driven RegTech platform that records, transcribes, and analyses 100% of client conversations and case-file documentation for FCA-regulated financial services firms. Its two core product families, ConversationAI and ReviewAI, automate post-conversation QA, suitability checking, and file review, with human-in-the-loop verification and regulator-grade audit trails. Customers include Tier-1 UK banks, wealth managers, insurers, motor finance providers, Big 4 consultancies, and UK government departments.
Is RecordSure a public or private company?
RecordSure is a private company. It is classified as venture growth investor backed and is currently operating.
When was RecordSure founded?
RecordSure was founded in 2012. It employs 11 to 50 people.
Where is RecordSure based?
RecordSure is headquartered in London, United Kingdom, in the Europe region.
How does RecordSure make money?
One revenue line is on record: saaS/Software Licensing.
Who are RecordSure's main competitors?
Broad incumbents on record are Verint Systems, CallMiner and NICE Actimize. Direct peers are Theta Lake, Behavox, Featurespace and Intelligent Voice. Others are Provenir and Onfido. Red Box Conversations Intelligence is listed as an emerging player.
Does RecordSure have an API?
No public API is recorded for RecordSure.
What industry is RecordSure in?
RecordSure's product category is Regulatory Technology (RegTech) — Compliance Monitoring Software. Its primary akta.pro industry code is FSAFAKAC, Communications Surveillance & E-Comms Archiving (Voice/Chat/Email), with a secondary code of FSAFAOAK, Recordkeeping, Archiving & Audit Trail (WORM/SEC 17a-4). Its NAICS code is 518 and its SIC code is 7370.