Red Box
Red Box provides voice and screen recording software for compliance and audit in regulated industries, primarily financial services and telecommunications. The company now operates as a subsidiary of Uniphore following its 2026 acquisition.
- Company typePrivate
- Founded1988
- HeadquartersBradmore, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Red Box does
Red Box is a UK-based enterprise software provider specializing in voice and screen recording technologies designed for regulated industries. Founded in 1988 and headquartered in Bradmore, the company's core platform captures, stores, and makes retrievable customer interactions - voice, instant messaging, video, and screen activity - to satisfy compliance, audit, and quality assurance mandates primarily in financial services and telecommunications.
The product portfolio comprises three components. Red Box Voice is the underlying recording engine for compliant capture of voice and screen interactions. Quantify sits atop that engine as an analytics and workforce optimization module for contact centers and compliance environments. Communication Recording Agent (Conversa) extends the platform into agent-assist and real-time guidance workflows. AI capabilities are modest in the standalone stack, concentrated around audio capture and speech/audio analytics; the meaningful AI depth is introduced via integration into Uniphore's Business AI Cloud following the 2026 acquisition.
Red Box operates an enterprise field-sales motion targeting regulated buyers in financial services and telecom, supplemented by a Reseller Partner Hub for channel distribution. Revenue is generated through enterprise software licensing and recurring subscriptions; pricing is not publicly disclosed. Since its acquisition by US-based conversational AI vendor Uniphore (announced for 2026), Red Box's products have been repositioned as the compliance-recording substrate within Uniphore's back-office Risk & Compliance offering, with no independent operating or financial disclosures available post-close.
Red Box firmographics
Firmographics- Name
- Red Box
- Website
- https://redboxvoice.com
- Company type
- Private
- Founded year
- 1988
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Red Box provides voice and screen recording software for compliance and audit in regulated industries, primarily financial services and telecommunications. The company now operates as a subsidiary of Uniphore following its 2026 acquisition.
- Ownership category
- akta.pro rank
Red Box industry classification
Industry- Product category
- Compliance Recording Software
- NAICS
- Other Sound Recording Industries (512290)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where Red Box is headquartered
LocationHeadquarters
- HQ city
- Bradmore
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Red Box business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Enterprise Software Licenses and Subscriptions: Red Box generates revenue through enterprise software licensing and subscription fees for its voice and screen recording platforms targeting regulated industries like finance and telecommunications
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Red Box product offering
Product offeringCore offering
Red Box provides enterprise voice and screen recording platforms that capture, store, and retrieve communications for regulated industries, primarily financial services and telecommunications. Its solutions enable compliance recording, customer interaction archival, regulatory reporting, and quality monitoring, operating within Uniphore's Business AI Cloud portfolio following its acquisition.
Product overview
Red Box offers a portfolio of voice and screen recording products designed for regulated industries, particularly financial services and telecommunications. Following its acquisition by Uniphore, Red Box Voice serves as the core recording platform, while Quantify provides analytics and workforce optimization capabilities, and Communication Recording Agent (Conversa) enables agent assist functionality. The product suite operates within Uniphore's Business AI Cloud platform, targeting both back-office risk and compliance use cases as well as front-office customer experience automation.
Differentiator
Problem solved
Functional benefit
Brands
- Quantify: Online help platform for the Quantify recording platform
- Communication Recording Agent
Products and services
- Red Box Voice
Companies that use Red Box
Customer profileSegments2 records
Ideal customer profiles2 records
Red Box technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature2 records
Red Box partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- UniphorecoreUniphore acquired Red Box to enhance its conversational AI platform with voice and screen recording capabilities. The acquisition adds Red Box's compliance recording technologies to Uniphore's AI ecosystem, combining compliance tools with emotional intelligence capabilities for customer service transformation in regulated industries.
- Red Box Reseller PartnersminorRed Box operates a Reseller Partner Hub (accessible at uniphore.sharepoint.com/sites/partnerhub_Redbox/) to enable channel partners to resell and distribute Red Box voice and screen recording solutions to customers in regulated industries.
Recent moves5 records
Expansion highlights4 records
Red Box competitors and assessment
Company assessmentPeers
Direct peers
- ASC Technologies: European vendor of compliance recording, interaction analytics, and workforce optimization. Targets the same finance and telecom compliance recording buyer as Red Box, with particular strength in EMEA.
- Verint Systems: Provider of call recording, interaction analytics, and compliance solutions for contact centers and financial trading floors. Highly comparable to Red Box across capture, QA, and compliance use cases in regulated industries.
- NICE Ltd: Large enterprise vendor of compliance recording (NICE Engage / Trading Recording) and interaction analytics for financial services and telecom. Direct overlap with Red Box Voice's core capture and compliance proposition for the same regulated buyer personas.
Emerging players
- CallMiner: Speech and interaction analytics platform that ingests recorded calls to deliver QA, sentiment, and compliance insights. Comparable to the Quantify / analytics layer of the Red Box portfolio.
Market position
Weaknesses1 record
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Red Box social profiles
Digital presenceRed Box financial estimates
Financial estimateRevenue estimate
Valuation estimate
Red Box leadership team
Management profileNumber of profiles
Profiles3 records
Red Box funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Red Box M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Red Box
What does Red Box do?
Red Box provides enterprise voice and screen recording platforms that capture, store, and retrieve communications for regulated industries, primarily financial services and telecommunications. Its solutions enable compliance recording, customer interaction archival, regulatory reporting, and quality monitoring, operating within Uniphore's Business AI Cloud portfolio following its acquisition.
Is Red Box a public or private company?
Red Box is a private company. It is classified as corporate owned and is currently acquired.
When was Red Box founded?
Red Box was founded in 1988. It employs 51 to 100 people.
Where is Red Box based?
Red Box is headquartered in Bradmore, United Kingdom, in the Europe region.
How does Red Box make money?
One revenue line is on record: enterprise Software Licenses and Subscriptions.
Who are Red Box's main competitors?
Theta Lake is listed as a peer. Direct peers are ASC Technologies, Verint Systems and NICE Ltd. CallMiner is listed as an emerging player.
Does Red Box have an API?
No public API is recorded for Red Box.
What industry is Red Box in?
Red Box's product category is Compliance Recording Software. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 512290 and its SIC code is 7370.