AC3

What AC3 does

AC3 (Australian Centre for Advanced Computing and Communication Pty Ltd) is a privately held Australian managed services provider founded in 1999 and headquartered in Haymarket, Sydney, with additional offices in Melbourne, Brisbane, Auckland, and Wellington. The company delivers four integrated practice areas — Cloud Solutions (AWS and Microsoft Azure infrastructure, migration, and managed operations, including its proprietary Cloud Commitment Optimiser for AWS commitment management), Cyber Security (SOC, threat detection, and government-grade security operations), ServiceNow Managed Services (workflow automation, ITSM, and sovereign onshore delivery), and Observability (built on Splunk IT Service Intelligence). It serves enterprise and public-sector customers across public sector, financial services and insurance, healthcare, and critical infrastructure in Australia and New Zealand, with IRAP Assessed status as a regulatory credential for government security work. The business model is a mix of recurring managed services and project-based professional services. Revenue is generated from monthly recurring managed and 'as-a-service' offerings, milestone-based professional and consultancy engagements, third-party product licensing (cloud platforms, security tools, enterprise software) resold with managed services wrappers, and hardware sales. Pricing is quote-based and not publicly disclosed, with 30-day quote validity and 14-day payment terms typical. Go-to-market is enterprise field sales combined with a channel motion through elite-tier partnerships with Splunk (Elite across Sell, Manage, and Advise motions), ServiceNow, AWS, Microsoft Azure, Cisco, HPE, and Atlassian. Named customers include Te Whatu Ora (national NZ health entity, 90,000 users unified on a single ServiceNow ITSM platform), Queensland Health (SCAN application serving 5.67 million residents), LGT Crestone (multi-stream transformation for an A$24B+ AUM wealth manager), Movember (13-year cloud partnership with 80% first-year cost reduction on AWS), and Australasian Road Transport Association. AC3 is 100% privately owned and fully onshore, with no parent company or disclosed external investment. It employs 251–500 staff and has executed two disclosed acquisitions — Bulletproof Group in 2015 and JDS in December 2024 — both used to broaden its cybersecurity and ServiceNow practices respectively. Leadership is anchored by CEO Simon Xistouris, with functional heads for ServiceNow, Splunk, Transformation, Customer Experience & Alliances, Cyber Security Operations, and Sales. The company's strategic posture combines regulated-industry vertical focus with sovereign, onshore delivery as a pricing and eligibility differentiator versus offshore-led MSPs.

Name

AC3

Legal name

Australian Centre for Advanced Computing & Communication Pty Ltd

Website

https://ac3.com.au

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

AC3 is a 100% privately owned Australian managed services provider delivering secure multi-cloud, cybersecurity, ServiceNow, and Splunk-based observability solutions to public sector, financial services, healthcare, and critical infrastructure customers across Australia and New Zealand.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511), Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

akta.pro secondary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Managed cloud services
• Cyber security operations
• ServiceNow managed services
• Observability monitoring solutions
• IT infrastructure management

Headquarters

HQ city

Haymarket

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services: Monthly recurring managed and 'as-a-service' offerings delivered onshore across Australia and New Zealand. Services include cloud management, cybersecurity operations, ServiceNow platform management, and observability.
2. Professional and Consultancy Services: One-off professional and consultancy services invoiced in arrears or based on milestone completion. Includes implementation, migration, and transformation projects.
3. Licensing (Third-party Products): Fixed term services such as licensing invoiced in advance or on receipt. AC3 operates as a reseller of third-party products including cloud platforms, security tools, and enterprise software.
4. Hardware: Hardware sales invoiced on receipt of goods by the customer.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

AC3 is an Australia and New Zealand managed technology services provider that delivers secure multi-cloud solutions, cybersecurity operations, ServiceNow platform management, and observability services. The company provides monthly recurring managed services, professional consulting, and licenses third-party technology products on behalf of partners including AWS, Microsoft Azure, ServiceNow, and Splunk. All delivery is 100% onshore with no offshoring, targeting mission-critical environments across public sector, financial services, healthcare, and critical infrastructure.

Product overview

AC3 is Australia and New Zealand's leading secure technology services provider offering a comprehensive managed services portfolio built around four core practice areas: Cloud Solutions (AWS and Azure infrastructure, migration, and optimization), Cyber Security (SOC, threat detection, and compliance), ServiceNow Managed Services (workflow automation, ITSM, and sovereign delivery for regulated industries), and Observability (Splunk ITSI-powered monitoring and analytics). AC3's ServiceNow practice was strengthened through the acquisition of JDS, enabling expanded capabilities in automation and ITSM delivery. The company delivers specialized industry solutions including the SCAN healthcare application for Queensland Health and the Te Whatu Ora National ITSM Platform. A notable differentiator is the company's focus on onshore/small>sovereign delivery with no offshoring, serving mission-critical environments across public sector, financial services, healthcare, and critical infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Solutions Managed cloud infrastructure and migration services including cloud strategy design, AWS and Microsoft Azure implementation, and managed cloud operations with continuous optimization for enterprise and government customers.
• Cyber Security End-to-end managed cyber security services including proactive monitoring, threat detection, security operations centre (SOC) capabilities, and government-grade security operations designed to protect people, data, and services for regulated industry customers.
• ServiceNow Managed Services Managed services for the ServiceNow platform including workflow automation, service delivery optimization, ITSM implementation, and sovereign onshore delivery focused on regulated industries such as public sector, financial services, and healthcare.
• Observability Observability solutions delivering end-to-end visibility across applications, infrastructure, and digital services. Built on Splunk IT Service Intelligence (ITSI), providing proactive issue detection, metrics/logs/traces correlation, and service health monitoring via content packs and KPI base searches.
• SCAN (Surgery Connect Activity Navigator) Healthcare-specific ServiceNow application built for Queensland Health that automates the entire patient referral process from initial referral through provider selection, care coordination, invoicing, and care completion.
• National ITSM Platform (Te Whatu Ora) Enterprise-scale ServiceNow ITSM consolidation implementation for Te Whatu Ora, migrating from multiple legacy ITSM systems (ServiceNow, Cherwell, JIRA, Track-IT, Cas-D, Fresh Service) with advanced ITSM configurations, Customer Service Management, and AI-driven Virtual Agent automation.

Quantifiable outcome

• 90,000 employees migrated to unified ITSM platform in six months for Te Whatu Ora
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and secondary.

• Splunk (a Cisco company)coreTechnology or IntegrationAC3 holds Elite tier status across three Splunk Motions: Sell, Manage, and Advise, making them one of the most comprehensively qualified Splunk partners globally. They also earned Partnerverse Badges for Platform and Portfolio Service Capability. This partnership enables AC3 to support customers from initial procurement through deployment, optimization, and ongoing managed services.
• ServiceNowcoreTechnology or IntegrationAC3 is a ServiceNow partner providing managed services, implementation, and optimization for the ServiceNow platform across ANZ. They specialize in sovereign ServiceNow operations for regulated industries including public sector, healthcare, and financial services.
• AWScoreTechnology or IntegrationAC3 is an AWS partner providing cloud infrastructure, migration, and management services. They developed the Cloud Commitment Optimiser for automated AWS commitment management.
• Microsoft AzurecoreTechnology or IntegrationAC3 is a Microsoft partner providing Azure cloud services including Azure Bastion implementation, CAF-aligned landing zones, and cloud optimization.
• CiscosecondaryTechnology or IntegrationAC3 is a Cisco technology partner, providing networking, security, and collaboration solutions including Splunk integration (following Cisco's acquisition of Splunk).
• HPEsecondaryTechnology or IntegrationAC3 is an HPE technology partner providing Hewlett-Packard Enterprise solutions as part of their technology portfolio.
• AtlassiansecondaryTechnology or IntegrationAC3 is an Atlassian technology partner providing collaboration and project management solutions.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• CGI Australia: CGI is a global IT and business consulting services firm with Australian operations delivering managed services, cloud, and security to government and enterprise. Comparable in practice mix and public sector focus, though at larger global scale.
• Rackspace Technology: Rackspace is a global managed cloud services provider across AWS, Azure, and other platforms. Comparable to AC3 in cloud managed services delivery model, though operating globally with multi-region delivery versus AC3's onshore-only ANZ model.
• DXC Technology Australia: DXC Technology is a global IT services giant with significant ANZ operations delivering managed infrastructure, cloud, security, and modern workplace services. Overlaps with AC3 across its four core practices and competes for similar enterprise and government accounts.
• NTT DATA Australia: NTT DATA provides managed services, cloud, cybersecurity, and application services to ANZ enterprise and public sector clients. Comparable to AC3 in delivery model and customer verticals, though operating at larger global scale with broader service lines.
• Fujitsu Australia: Fujitsu Australia delivers large-scale managed services, cloud, and digital transformation to government and enterprise customers. Overlaps with AC3 in cloud, ITSM, and public sector digital transformation, though it is a much larger global incumbent with broader service breadth.

Direct peers

• Tesserent (Thales): Tesserent is an Australia-focused cybersecurity services provider serving government and enterprise with managed SOC and advisory services, now part of Thales. Comparable to AC3's cyber security practice and similar sovereign/government positioning in ANZ.
• Datacom: Datacom is one of Australasia's largest locally owned IT services companies providing managed services, cloud, and cybersecurity across ANZ. Highly comparable to AC3 in scale, geography, sovereign/onshore positioning, and enterprise/government customer base.
• Logicalis Australia: Logicalis is a global IT solutions and managed services provider with significant ANZ presence, focused on enterprise digital transformation, cloud, and security. Comparable to AC3 across managed services delivery and enterprise/government verticals.
• Versent: Versent is an Australian-born cloud and digital transformation specialist with deep AWS expertise and a managed services motion. Closely comparable to AC3 in cloud migration/managed services orientation, ANZ focus, and enterprise customer base.

Emerging players

• Insurgence Cyber Security: Insurgence is an Australian-grown cybersecurity services firm offering managed detection, response, and advisory for ANZ enterprises. Overlaps directly with AC3's Cyber Security practice and similar sovereign delivery positioning.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/ac3ptyltd
• LinkedInlinkedin.com/company/ac3

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AC3