What Permaconn does

Permaconn (legal entity RDCCO Pty Ltd, ABN 90 625 818 395) is an Australian-headquartered connectivity provider specialising in mission-critical cellular signalling for the alarm security industry. Founded in 1999 and operated under Five V Capital ownership since at least 2024, the company builds dual-SIM, quad-SIM, and Triple-Path 4G alarm communicators and routers (PM54, PM45, PM24, SecureLink, RapidLink) that route alarm, fault, and telemetry signals between end sites and Alarm Receiving Centres (ARCs) and Central Monitoring Stations. Its underlying differentiation is multi-path redundancy — automatic failover across Telstra, Optus, and Vodafone in ANZ and equivalent UK carriers — coupled with a managed private-VPN backbone (AES encryption, private static IPs) and platform-level device management (Atlas, Permaconn Connect).

The product portfolio extends well beyond pure connectivity into adjacent software and services: Patriot Systems (acquired May 2024) provides monitoring and dispatch software used in 70+ countries with 30+ camera integrations and ERP billing links (Xero, Sage, MYOB, Microsoft Dynamics, Odoo); Romteck (acquired July 2024) adds certified fire-alarm signalling equipment (RM3119 ASE), 24/7 fire monitoring (Romteck Grid), and the DuressLink emergency lift phone; Video IQ adds computer-vision video verification; OSPAT applies psychomotor tracking for workforce fitness-for-work testing; and GuardLink provides cloud-based guard dispatch automation with REST API integration. Revenue is generated through a mix of hardware sales and recurring monthly subscriptions for SIM/data plans and software modules — Patriot Systems uses a modular "Essentials + add-on packs" model and RapidLink offers plans from $10/month with instant up/down flexibility.

Permaconn distributes primarily through a channel-partner model — certified security and fire alarm installers, ARCs/CMSs, and regional integrators — augmented by direct enterprise sales for governments, hospitals, and airports. Sales and support operations span Australia (Sydney), New Zealand (Auckland), and the UK & Ireland (Manchester), serving 2M+ connected devices across 70+ countries. Pricing for enterprise deployments is quote-based, while installer-channel pricing is fixed-list. The combined regulatory stack — ISO 27001:2022, ASIAL Grade 1, UL, CSIRO, EN50361, EN54, CE/UKCA, AS2201.5:2008, AS/CA S003-2015 — is a defining feature of the go-to-market, as each certification is typically a prerequisite for inclusion in certified ARC and fire-compliance workflows.

Name

Permaconn

Legal name

RDCCO Pty Ltd

Website

https://permaconn.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Permaconn is an Australian-headquartered, PE-backed provider of mission-critical cellular alarm signalling hardware, IoT connectivity, and monitoring/dispatch software, serving security installers, Alarm Receiving Centres, and enterprise IoT operators across Australia, New Zealand, UK, and Ireland via a recurring-subscription and channel-distribution model.

Ownership category

akta.pro rank

Product category

Alarm Signalling Connectivity

NAICS

Security Systems Services (except Locksmiths) (561621)

SIC

Computer Communications Equipment (3576)

akta.pro primary industry

Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring (BPAKAFAF)

akta.pro secondary industries

Personal Emergency Response (PERS) & Medical Alert Monitoring (HSAHAAAL), Medical Alert / PERS Monitoring (Emergency Response) (BPAKAFAD)

Keywords

• Alarm signalling connectivity
• Cellular IoT connectivity
• Alarm monitoring software
• Fire alarm monitoring
• Security alarm communicators

Headquarters

HQ city

Rydalmere

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Hardware Sales: Sale of routers (RapidLink), alarm communicators (PM54, PM45, PM24), SIM cards, and fire alarm signalling equipment (ASE)
2. Recurring Connectivity Services: Monthly connectivity fees for SIM plans, data packages, and network management services. Plans available from $10/month for RapidLink with flexible up/downgrade options
3. Monitoring & Dispatch Software: Subscription-based Patriot Systems monitoring software with modular pack structure (Essentials + add-on packs), GuardLink dispatch software
4. Platform Services: Atlas and Permaconn Connect platform access for device management, remote configuration, and fleet management
5. Video Monitoring Services: Video IQ service bundled with PM54 enabling video verification and virtual patrol capabilities as monthly recurring revenue

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Permaconn provides mission-critical cellular connectivity solutions for the alarm security industry, including multi-path 4G alarm communicators, routers, monitoring and dispatch software, and remote device management platforms. Its offerings combine dual/quad-SIM hardware with managed VPN, cloud platforms (Atlas, Permaconn Connect), and integrated monitoring software (Patriot Systems, Romteck Grid) for fire and security alarm signalling, IoT, and emergency communications. The ecosystem serves security and fire alarm installers, Alarm Receiving Centres (ARCs), and enterprise customers across Australia, New Zealand, UK, and Ireland.

Product overview

Permaconn offers a comprehensive connectivity ecosystem combining hardware devices, management platforms, and connectivity services for security, fire, and IoT applications. The portfolio operates as a platform-plus-modules architecture with core connectivity devices (PM54, PM45, PM24, SecureLink, RapidLink), acquired monitoring software (Patriot Systems, Romteck Grid), and supplementary services (Video IQ, Pocket Secure, Atlas, Permaconn Connect, GuardLink, DuressLink, OSPAT, VPN Service, Panel Client Services, SIM solutions). Products serve ANZ markets with dedicated ANZ solutions (PM54, PM45, PM24, Video IQ, Patriot Systems, Romteck Grid) and UK/Ireland-specific offerings (SecureLink), supported by global platforms (Atlas, Permaconn Connect). The ecosystem enables end-to-end security monitoring, fire alarm management, guard dispatch, IoT connectivity, and workplace safety solutions.

Differentiator

Problem solved

Functional benefit

Brands

• SecureLink: Multi-path alarm communicator built for the UK & Ireland market, featuring Quad SIM + Triple Path technology for security and fire alarm signalling.
• RapidLink
• PM54
• PM45
• PM24
• Video IQ
• Pocket Secure
• GuardLink
• DuressLink
• OSPAT
• Atlas
• Permaconn Connect
• Romteck Grid

Products and services

• PM54 4G alarm communicator and router combining alarm signalling, router capabilities, and hotspot functionality in one device for the ANZ market. Targets security alarm installers and integrators needing multi-functional single-device connectivity.
• PM45 Robust 4G alarm communicator with three dedicated communication paths and dual SIM switching, delivering 99.99% uptime for mid-range security applications. Built for Australian installers needing rock-solid alarm signalling.
• PM24 Cost-effective Cat M1 LTE alarm communicator providing single-path connectivity for low-security installations with plug-and-play installation. Suited to budget-conscious security installers for basic alarm signalling.
• SecureLink Multi-path alarm communicator with Quad SIM and Triple Path technology for the UK and Ireland market, delivering 99.99% uptime with ISO 27001 certification. Built for UK&I fire and security alarm installers.
• RapidLink 4G router with triple network capabilities (Dual SIM + IP) delivering 99.99% uptime for IoT and connectivity applications across retail, solar, EV, security, and smart cities. Targets integrators needing reliable multi-site cellular connectivity.
• Patriot Systems World-leading monitoring and dispatch software with 100+ features and 30+ camera integrations, used by enterprises, governments, and Alarm Receiving Centres in over 70 countries. ASIAL Grade 1, UK Standards, and UL certified.
• Romteck Grid Fire alarm monitoring service integrating hardware, installation, and 24/7 monitoring into managed solutions with 30 years of fire expertise and 99.95% uptime. Targets Australian fire maintenance contractors and property managers.
• Video IQ Smart video monitoring service that transforms any camera into a monitored CCTV solution with real-time video verification, anomaly detection, and virtual patrol capabilities. Designed for monitoring centres seeking video verification of alarm events.
• Pocket Secure White-labeled mobile app enabling alarm system end users to monitor and manage their alarm systems remotely including arm/disarm, video alerts, and panic buttons. Offered to installers for their end customers.
• GuardLink Cloud-based guard dispatch management solution enabling instant job information sharing between monitoring centres and patrols, with REST API integration, automated actions, status checks, and GPS tracking.
• Atlas Remote device management platform for setup, configuration, management, and diagnostics of security systems with 24/7 access, plan management, and activation/cancellation of devices. Used by installers and integrators managing large device fleets.
• Permaconn Connect Cloud-based connectivity management platform consolidating fleet management of RapidLink routers and SIMs with remote device management and real-time monitoring. Targets IoT and connectivity operators with multi-site deployments.
• DuressLink 4G emergency lift communication system with dual-SIM technology providing reliable always-on emergency communication in buildings, replacing 3G or analogue lift phones. For strata managers, facility managers, and commercial building owners.
• OSPAT Occupational Safety Performance Assessment Technology providing 60-second multi-factor fitness-for-work testing using psychomotor tracking to detect employee impairment. Targets safety-critical industries including mining, transport, and manufacturing.
• RM3119 Alarm Signalling Equipment (ASE) Dual 4G SIM alarm signalling equipment for fire systems enabling secure alarm, fault, isolation, and power signal reporting with 99.95% uptime. CSIRO certified and used by fire maintenance contractors in Australia.

Quantifiable outcome

• 99.99% uptime through triple-path redundancy
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability6 records

Feature8 records

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Sierra Wireless (Semtech): Now part of Semtech, provider of cellular modules, gateways, and IoT connectivity platforms for industrial and enterprise customers. Adjacent competitor in router/module hardware similar to RapidLink and PM-series communicators, but at much broader industrial scale.
• Wireless Logic: Established European cellular IoT connectivity provider offering multi-network SIMs and managed connectivity platforms. Competes with Permaconn/RapidLink SIM offerings at a broader enterprise IoT layer, with more geographies but less specialisation in alarm signalling.
• KORE Wireless: Global managed IoT connectivity provider with multi-IMSI SIMs, connectivity management platforms, and vertical-specific solutions including security. Direct comparator for connectivity management but at substantially larger scale than Permaconn.
• Chubb (Carrier): Major fire safety and security provider with its own ARC network and certified alarm transmission products. Comparable in fire alarm signalling and monitoring software categories, particularly competitive with Romteck Grid in ANZ.
• ADT (Securitas AB): Global monitored security and intrusion alarm incumbent with proprietary alarm panels and dedicated monitoring centres. Operates as both a competing ARC platform and a potential customer of alarm signalling infrastructure like Permaconn.

Direct peers

• AddSecure: European provider of alarm signalling, connected safety, and IoT connectivity solutions serving installers, monitoring centres, and enterprise customers. Competes with Permaconn's SecureLink in UK&I and with Patriot/Romteck-style software in adjacent markets.
• CSL Group: UK-based leading provider of dual-path alarm signalling (CSL DualCom) for intruder and fire alarm signalling to ARCs. Most directly comparable peer with overlapping dual-path cellular alarm signalling products, UK&I channel footprint, and ARC integrations.
• BT Redcare: UK fire alarm signalling service from BT competing in the same dual-path alarm connectivity category as SecureLink. Strong incumbent in UK&I fire alarm transmission with similar regulatory positioning under EN54.

Emerging players

• Soracom: Cloud-native IoT connectivity platform with cellular SIMs, eSIMs, and developer APIs targeting developers and managed service providers. Comparable in fleet management and remote SIM provisioning but at a developer-focused, lower-touch model.
• Esseye: UK-headquartered IoT connectivity specialist with multi-network SIM, eSIM, and remote device management capabilities. Direct comparator to Permaconn Connect and Atlas platforms for enterprise IoT deployments beyond pure alarm signalling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@permaconngroup
• LinkedInlinkedin.com/company/permaconn
• Facebookfacebook.com/Permaconn

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Permaconn