Halo Service Solutions

Name

Halo Service Solutions

Legal name

Halo Service Solutions

Website

https://haloservicesolutions.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

IT Service Management Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Case Management & Request Fulfillment Platforms (HDAEALAJ)

akta.pro secondary industry

IT Workflow Automation & Orchestration Platforms (HDAEALAF)

Keywords

• IT service management
• Professional services automation
• Managed service provider software
• AI workflow automation
• Enterprise CRM software

Headquarters

HQ city

Stowmarket

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Subscriptions (SaaS): Annual recurring revenue from software subscriptions for HaloITSM, HaloPSA, and HaloCRM platforms. The company has introduced ARR Milestones pricing that provides customers on standard pricing with compounded 5% discounts on license fees each time Halo hits an ARR milestone (£100M, £250M, £500M, £750M, £1BN), while exempting them from inflation-based price increases.
2. Enterprise Packages: Specialized enterprise packages such as the '$1M Forever' enterprise revolution offering for select global organisations with enhanced features and support.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels9 records

Core offering

Halo Service Solutions develops and sells a unified AI-driven workflow automation platform comprising three core software products: HaloITSM (IT Service Management for enterprises), HaloPSA (Professional Services Automation for Managed Service Providers), and HaloCRM (all-in-one customer relationship management). The platform enables no-code configuration, integrates CMDB and RMM, and extends service management beyond IT into HR, Facilities, Finance, and Legal departments. The company sells primarily via annual SaaS subscriptions through direct enterprise sales, self-serve trials, and a global partner network of more than 5,000 MSPs across 75 countries.

Product overview

Halo Service Solutions offers a unified platform architecture built around three core software products: HaloITSM (enterprise service management), HaloPSA (PSA for managed IT services), and HaloCRM (all-in-one CRM). These three solutions operate on a shared HALO platform that provides integrated AI functionality, workflow automation, and cross-module data sharing. The platform also includes built-in modules for Project Management, Sales & Marketing, Asset Management, IT Operations Management, Analytics, and Billing. The architecture enables no-code workflow automation and codeless AI-enhanced analytics, allowing organisations to deploy any combination of modules from a single integrated system.

Differentiator

Problem solved

Functional benefit

Brands

• HaloITSM: The unified Service Management solution, redefined for Enterprises demanding best-in-class results.
• HaloPSA
• HaloCRM
• HaloAI
• Halo Impact

Products and services

• HaloITSM Unified IT Service Management solution delivering ITIL-aligned workflows for enterprises, unifying the IT service ecosystem into one platform. Used by enterprises including Microsoft, Siemens, Rabobank, HMCTS, Cardiff City Council, Suzuki, Royal Albert Hall, Chester Zoo, Jersey Electricity, and Domino's.
• HaloPSA

Quantifiable outcome

• Over 100% growth for four consecutive years
• +3 more outcomes

Named customers14 records

Segments12 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• Fabio WardleycoreGTM or Marketing Partner · 1 January 2026Partnership with professional boxer Fabio Wardley featuring Halo branding in Las Vegas events and promotional content, expanding brand presence into combat sports.
• Pax8coreChannel Partner/ Reseller/ Distributor · 1 January 2026Pax8's cloud marketplace serves over 47,000 IT partners and 800,000 SMBs. Halo CCO Tim Barton-Wines participated in a fireside chat at Pax8 Beyond 2026 discussing human-led management of autonomous digital workers and the AI-driven shift toward managed intelligent providers.
• World Snooker ChampionshipflagshipGTM or Marketing Partner · 1 January 2025Halo Service Solutions has been the sole title sponsor since 2025 and continues as headline partner for the 2026 World Snooker Championship held at Sheffield's Crucible Theatre. This high-profile sponsorship provides extensive brand visibility across broadcast networks including 14 networks with 5 China-based outlets, reaching global audiences during the prestigious sporting event.
• Scottish RugbyflagshipGTM or Marketing Partner · 1 January 2025Official Enterprise Software Partner of Scottish Rugby, providing software solutions to support the organization's operations and service management needs.
• Ipswich Town FCcoreGTM or Marketing Partner · 1 January 2025Front-of-shirt sponsor for Ipswich Town FC, providing prominent brand visibility on the club's match kit throughout the football season.
• Lando NorriscoreGTM or Marketing Partner · 1 January 2025Formula 1 driver Lando Norris visited Halo offices and participated in promotional activities, highlighting Halo's connection to high-performance sports and technology.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Atlassian (Jira Service Management): ITSM offering built on the Jira platform, popular with engineering-centric and developer-led IT teams. Overlaps with HaloITSM in incident, change, and request management use cases.
• ServiceNow: Enterprise IT Service Management and ESM market leader. Direct competitor to HaloITSM with a similar all-in-one platform approach spanning ITSM, ESM, customer service, and workflow automation, though at much greater scale and enterprise depth.
• Kaseya: All-in-one platform combining RMM, PSA (Vorex), and security built for MSPs. Direct competitor to HaloPSA in the same MSP channel ecosystem that Halo depends on.
• Ivanti: Unified IT service management, asset management, and endpoint security vendor (including Cherwell). Direct competitor in mid-market and enterprise ITSM with stronger asset management heritage.
• ConnectWise: PSA and RMM platform purpose-built for MSPs. Direct competitor to HaloPSA, serving the same MSP customer base with project-based billing, ticketing, and remote management tooling.
• BMC Helix ITSM: Enterprise ITSM platform from BMC Software competing head-to-head with HaloITSM in large enterprise and public sector accounts, including ITIL-aligned service management.
• Atera: Cloud-native PSA and RMM platform for SMB-focused MSPs with per-technician pricing. Direct competitor to HaloPSA among smaller MSPs seeking simpler subscription bundles.
• ManageEngine (Zoho) ServiceDesk Plus: Affordable, ITIL-aligned ITSM platform within the broader Zoho suite. Direct competitor to HaloITSM, particularly in SMB and mid-market segments across multiple verticals.
• Freshworks (Freshservice): Cloud-native ITSM (Freshservice) and CRM (Freshsales) vendor targeting mid-market and enterprise. Direct competitor across HaloITSM and HaloCRM with a similarly unified SaaS platform approach.

Broad incumbents

• Salesforce Service Cloud: Broad enterprise CRM and customer service platform with Service Cloud overlapping HaloCRM and adjacent ESM capabilities. Operates as a wider portfolio incumbent rather than dedicated ITSM specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/haloservicesolutions
• Instagraminstagram.com/lifeathalo
• TikToktiktok.com/@lifeathalo
• Facebookfacebook.com/HaloService

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Halo Service Solutions