Eigen X

What Eigen X does

Eigen X is a privately held Salesforce Summit Partner that delivers consulting, implementation, and managed services across the Salesforce platform—including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Field Service, CPQ, Tableau analytics, and Data Cloud—founded in 2012 and headquartered in King of Prussia, Pennsylvania. The firm serves enterprise, mid-market, and government clients across seven vertical specializations—Higher Education, Life Sciences, Non-Profit, Manufacturing & Commercial Goods, Public Sector, Financial Services, and Media/Communications & Technology—with a track record of 400+ client-verified projects and named engagements at Comcast, Columbia University, the Wharton School, Penn State, Cal State East Bay, UMass Medical School, UMass Prescription Advantage, Reed Tech (LexisNexis), and Rutgers Global. Eigen X employs 150+ certified experts holding 230+ Salesforce certifications and operates a sub-brand, Eigen X Federal, dedicated to public-sector digital transformation.

The service portfolio is organized around four practice areas—Customer 360, Analytics, Artificial Intelligence, and Project Portfolio Management—augmented by the proprietary Eigen X Organization Health Optimizer assessment. The underlying technology stack centers on Salesforce with integrations to Snowflake, Informatica, Tableau, Azure, REST APIs, and AppExchange-native tools from Blackthorn (events, payments, SMS, compliance), 1440 (commerce, messaging, shipping, translation, reputation), and FormAssembly (forms and workflow automation). The firm generates revenue through project-based professional-services engagements ranging from 4–6 week quick starts to multi-year transformations, complemented by recurring support and maintenance contracts delivered via bi-weekly cadence, and goes to market through direct enterprise field sales, the Salesforce AppExchange, and co-sell motion with AppExchange partners. AI capabilities are implemented rather than developed in-house, spanning Salesforce Einstein, Agentforce 360, Tableau Next agentic analytics, Translation Studio NLP, and conversational bots.

Name

Eigen X

Legal name

Eigen X, LLC

Website

https://eigenx.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

Eigen X is a privately held Salesforce Summit Partner founded in 2012 that delivers consulting, implementation, and managed services across Salesforce, Tableau, and adjacent data/AI platforms to enterprise, mid-market, and government clients in Higher Education, Life Sciences, Non-Profit, and other verticals.

Ownership category

akta.pro rank

Product category

Salesforce Consulting and Implementation Services

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

eSignature, Forms & Digital Workflow Platforms (HDAEAHAJ)

akta.pro secondary industry

OCR, ICR & Intelligent Document Processing (IDP) (BPAAAKAB)

Keywords

• Salesforce consulting services
• CRM implementation partner
• Cloud data analytics
• Public sector digital transformation
• Enterprise AI integration

Headquarters

HQ city

Radnor

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Salesforce Consulting & Implementation Services: Professional services revenue from Salesforce CRM implementation, customization, migration, and optimization projects. Includes discovery, configuration, development, testing, and deployment services. Typically project-based engagements ranging from quick starts (4-6 weeks) to complex multi-year transformations.
2. Ongoing Support & Maintenance: Recurring revenue from ongoing Salesforce support, system monitoring, security management, training, and optimization services. Delivered through bi-weekly meetings, bi-monthly training sessions, and as-needed troubleshooting.
3. Partner Integration Services: Implementation and integration services for third-party Salesforce AppExchange partners including Blackthorn, FormAssembly, 1440, airSlate, and other native tools.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Eigen X is a Salesforce Summit consulting and implementation partner that designs, configures, and deploys CRM, analytics, and AI solutions across the Salesforce platform for enterprise, mid-market, and government clients. The firm delivers end-to-end services spanning discovery, configuration, development, data migration, integration, training, and managed support, and extends the Salesforce stack through certified native partners such as Blackthorn, 1440, and FormAssembly. Its Organization Health Optimizer and Eigen X Federal sub-brand provide differentiated assessment and public sector offerings.

Product overview

Eigen X is a Salesforce Summit Partner offering consulting services organized around four core practice areas: Customer 360 (Salesforce CRM implementations), Analytics (Tableau and CRM Analytics), Artificial Intelligence (Einstein and Agentforce implementations), and Project Portfolio Management. The company extends Salesforce functionality through partnerships with native app providers including Blackthorn (events, payments, SMS, compliance), 1440 (reputation, messaging, commerce, shipping, translation studios), and FormAssembly (form building and workflow automation). Additional offerings include the Organization Health Optimizer assessment service and a specialized Eigen X Federal practice for public sector engagements. The portfolio is structured as a services-led approach where consultants recommend and implement best-of-breed Salesforce-native products based on client requirements, rather than a single unified software product.

Differentiator

Problem solved

Functional benefit

Brands

• Eigen X Federal: Salesforce solutions and services specifically for federal and government sector clients

Products and services

• Customer 360 Salesforce CRM consulting and implementation service focused on building customer relationships through world-class technology solutions, covering Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud implementations for enterprise and mid-market clients.
• Analytics Analytics consulting services using Tableau, Tableau Next, and CRM Analytics to deliver actionable insights and support faster, better decision-making for enterprise clients.
• Artificial Intelligence AI and machine learning consulting services that make businesses more intelligent through AI-powered products, including Salesforce Einstein integration and Agentforce implementations for enterprise clients.
• Project Portfolio Management Strategic project and portfolio management consulting to optimize strategy for successful delivery and strategic growth across client organizations.
• Eigen X Organization Health Optimizer A Salesforce assessment service designed to help organizations understand the current state of their Salesforce environment, identify technical debt, uncover optimization opportunities, and build a clear path toward stronger performance, adoption, governance, and ROI.
• Eigen X Federal Specialized consulting practice focused on government and public sector digital transformation, data modernization, and process improvements using Salesforce Public Sector Solutions, addressing case management, adjudication, external portals, and compliance-driven audit platforms.

Quantifiable outcome

• 30% efficiency increase for reviewers in undergraduate intake processes (Cal State East Bay)
• +6 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration35 records

AI capability8 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• SalesforcecoreImplementation/ SI/ Consulting PartnerEigen X is a Salesforce Summit Partner with 230+ certifications and deep expertise across Salesforce clouds including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Analytics/Tableau, Data Cloud, Field Service, and CPQ. As a Summit Partner, they have elevated access to Salesforce resources, co-selling opportunities, and early access to new features.
• Tableau (Salesforce)coreTechnology or IntegrationEigen X is a Tableau Partner and Tableau Next Partner, providing analytics implementation and visualization services. They leverage Tableau for dashboard design and have deep expertise in Tableau Next's agentic analytics capabilities.
• SnowflakesupportingTechnology or IntegrationEigen X is a Snowflake Partner, enabling data platform implementation and integration services for clients requiring modern data warehouse capabilities.
• BlackthornsupportingTechnology or IntegrationBlackthorn offers native Salesforce applications for events, payments, SMS messaging, and compliance. Eigen X serves as an implementation and consulting partner since Blackthorn doesn't offer professional services directly. They conduct joint Lunch & Learn sessions to educate clients on Blackthorn capabilities.
• FormAssemblysupportingTechnology or IntegrationLong-standing partnership with FormAssembly for form building and data collection solutions. Eigen X has a Partner Community portal, deal registration, and partner-exclusive pricing access. Team members can complete FormAssembly Certification through the partnership.
• 1440supportingTechnology or Integration1440 provides Salesforce-native products including Reputation Studio, Messaging Studio, Commerce Studio, OMS Studio, Shipping Studio, and Translation Studio. Eigen X implements and integrates these products for clients through Lunch & Learn sessions and joint customer engagements.
• airSlatesupportingTechnology or IntegrationairSlate partnership for digitizing public sector workflows. Eigen X combines airSlate with Salesforce to modernize government operations, enhance service delivery, and meet compliance standards.
• InformaticasupportingTechnology or IntegrationInformatica integration used for multi-step data import and transformation processes in higher education implementations, including automated data loading from Student Information Systems into Salesforce.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Accenture: Accenture operates one of the largest Salesforce practices globally and is a Salesforce Global Strategic Partner; it competes with Eigen X on large enterprise and public-sector Salesforce transformations, offering scale, breadth, and offshore delivery Eigen X cannot match.
• Wipro: Wipro has an established Salesforce consulting practice focused on enterprise CRM, data, and AI implementations, providing global delivery scale that competes with Eigen X on large cross-border engagements.
• Infosys: Infosys is a global SI with a significant Salesforce and enterprise application services practice, competing on large multi-year CRM transformations and increasingly absorbing mid-market opportunities via the Simplus acquisition.
• Deloitte Digital: Deloitte Digital is a global Salesforce Global Strategic Partner offering enterprise-scale CRM, analytics, and AI transformation services; it competes with Eigen X on large enterprise deals but with a much broader service portfolio and global delivery footprint.
• Cognizant: Cognizant has a large Salesforce consulting practice and competes for enterprise CRM, data, and AI implementation work across the same verticals Eigen X serves, particularly in healthcare, life sciences, and financial services.

Direct peers

• Silverline: Silverline is a Salesforce-focused consulting and managed services firm offering CRM, analytics, and industry-specific implementations, making it a direct peer in the same niche consulting tier as Eigen X.
• Simplus (Infosys): Simplus, now part of Infosys, is a Salesforce Summit Partner specializing in CRM implementations, Quote-to-Cash, and industry clouds, directly comparable to Eigen X in scope, partner tier, and target verticals.
• Slalom: Slalom is a Salesforce Summit Partner and one of the closest direct comparables to Eigen X, with a similarly sized Salesforce consulting practice spanning multiple verticals including Higher Education and Public Sector, and comparable delivery philosophy around hands-on, regionally anchored teams.
• Persistent Systems: Persistent Systems operates a sizable Salesforce and Tableau consulting practice and competes directly for mid-to-large enterprise implementation work, particularly in healthcare, life sciences, and financial services — overlapping heavily with Eigen X's core verticals.

Others

• Fujitsu: Fujitsu is a global IT services provider with a Salesforce practice and significant public-sector footprint, adjacent to Eigen X as both a competitor on government deals and an ecosystem participant through global SI alliances.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/eigenx
• Facebookfacebook.com/286164301484585

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eigen X