Customertimes
Customertimes is a global enterprise technology consulting and product firm delivering AI-powered Salesforce, Microsoft, and SAP implementations plus a proprietary CT product suite to 200+ enterprises across beverage, manufacturing, healthcare, CPG, insurance, software, and public sector verticals.
- Company typePrivate
- Founded2007
- HeadquartersNew York, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Customertimes does
Customertimes is a global enterprise technology consulting and product development firm, founded in 2007 and headquartered in New York, that designs and delivers AI-powered automation, data, and customer experience solutions on Salesforce, Microsoft, and SAP platforms. Its core offering combines end-to-end implementation services (Salesforce Sales/Service/Health/Data Cloud, Microsoft Dynamics 365, Azure, SAP S/4HANA/BTP) with a proprietary CT product suite (CT Mobile, CT REx, CT Orders, CT CPG, CT Sign, CT Pharma, CT Vision, CT Presenter) that layers domain-specific functionality — particularly field execution and retail merchandising — on top of these platforms. The firm operates a multi-model AI strategy integrating Anthropic Claude, OpenAI, and Microsoft 365 Copilot, runs an internal AI Factory capability, and markets an AI-accelerated delivery model that claims a 40–50% reduction in implementation time.
Customertimes serves 200+ enterprises across 60+ countries in seven core verticals — Beverage, Manufacturing, Consumer Packaged Goods, Healthcare & Life Sciences, Software, Insurance, and Public Sector & Nonprofits — with named clients including Coca-Cola, Pernod Ricard, AbbVie, AstraZeneca, Toyota, L'Oreal, and Liberty Mutual. The firm employs roughly 1,000–1,300 people across delivery hubs in North America, Eastern Europe (Warsaw, Kyiv), South Asia (Bangalore), and Latin America (São Paulo, Buenos Aires, Bogotá). Revenue is generated through three streams: consulting and implementation services, proprietary software product subscriptions/licenses, and extended capacity/staff augmentation — all delivered via direct enterprise sales and partner referrals through the Salesforce, Microsoft, and SAP ecosystems. The company holds no disclosed external funding, is privately held under CUSTOMERTIMES, CORP., and was recognized as a Leader in the 2024 ISG Provider Lens for Salesforce Multicloud Implementation.
Customertimes firmographics
Firmographics- Name
- Customertimes
- Legal name
- CUSTOMERTIMES, CORP.
- Website
- https://customertimes.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Customertimes is a global enterprise technology consulting and product firm delivering AI-powered Salesforce, Microsoft, and SAP implementations plus a proprietary CT product suite to 200+ enterprises across beverage, manufacturing, healthcare, CPG, insurance, software, and public sector verticals.
- Ownership category
- akta.pro rank
Customertimes industry classification
Industry- Product category
- Enterprise IT Consulting and Digital Transformation Services
- NAICS
- Custom Computer Programming Services (541511), Marketing Consulting Services (541613)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer, Marketing & Sales Consulting (BPAHACAG)
- akta.pro secondary industry
- CPQ (Configure-Price-Quote) & Quote-to-Cash CRM Extensions (HDAEAFAK)
Keywords
Where Customertimes is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Customertimes business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Consulting & Implementation Services: Digital transformation, cloud implementation, and consulting services for Salesforce, SAP, and Microsoft platforms. Delivers end-to-end implementations and integration services for enterprise clients.
- Proprietary Software Products: CT product suite including CT Mobile, CT REx, CT Orders, CT CPG, CT Sign, CT Pharma, CT Vision, and CT Presenter. Subscription-based or license-based revenue from proprietary tools built on Salesforce and Microsoft platforms.
- Extended Capacity / Staff Augmentation: Extended capacity services providing senior talent and contractors for enterprise technology projects.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Customertimes product offering
Product offeringCore offering
Customertimes is a global enterprise technology consulting and systems integration firm that delivers digital transformation, AI-powered automation, data intelligence, and customer experience solutions across Salesforce, Microsoft, and SAP platforms. The company sells proprietary Salesforce-native software products (CT Mobile, CT Orders, CT CPG, CT Sign, CT Pharma, CT Vision, CT Presenter) and the Microsoft-AI-powered CT REx retail execution platform, alongside professional services including consulting, implementation, integration, software engineering, and extended capacity staff augmentation.
Product overview
Customertimes offers a portfolio of enterprise technology solutions built primarily on Salesforce and Microsoft platforms, with SAP expertise. The core CT Products suite (CT Mobile, CT Orders, CT CPG, CT Sign, CT Pharma, CT Vision, CT Presenter) provides Salesforce-native tools for field sales execution, order management, and retail execution. CT REx represents their Microsoft-powered next-generation retail execution platform. The company delivers AI-powered automation, data intelligence, and CX solutions through services including AI & Machine Learning, Data & Analytics, Software Engineering, and Digital Products. The AI Factory provides internal AI development capability. Services span consulting, integrations, and subscriptions, targeting industries including Beverage, Manufacturing, Healthcare & Life Sciences, Consumer Packaged Goods, Insurance, Software, and Public Sector.
Differentiator
Problem solved
Functional benefit
Brands
- CT Elements: Visual design elements and brand identity components
- CT Mobile
- CT REx
- AI Factory
- CT Orders
- CT CPG
- CT Sign
- CT Pharma
- CT Vision
- CT Presenter
Products and services
- CT Mobile
Quantifiable outcome
- 40-50% reduction in implementation time through AI-accelerated delivery model
- +4 more outcomes
Companies that use Customertimes
Customer profileNamed customers27 records
Segments7 records
Ideal customer profiles5 records
Customertimes technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability9 records
Feature7 records
Customertimes partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core, key and supporting.
- SalesforcecoreFlagship partnership as a Salesforce consulting and implementation partner. Services include Salesforce implementation, Sales Cloud, Service Cloud, Health Cloud, Data Cloud, Agentforce, Employee Service, and SPIFF incentive compensation implementations. Recognized as a Leader in ISG Provider Lens for Salesforce.
- MicrosoftcoreStrategic partnership for Microsoft AI integration, Dynamics 365, Power Platform, and Azure. CT REx product built on Microsoft AI for retail execution. Deep expertise in Microsoft technologies for field team empowerment.
- SAPcoreComprehensive SAP implementation services including S/4HANA, BTP, SuccessFactors, CX, and SAP BTP Migration. Extended services include SAP Build Work Zone, BTP RAP, and SAP IBP for demand and supply planning.
- AnthropickeyIntegration of Anthropic Claude AI technologies into enterprise environments, part of multi-model AI strategy to help organizations avoid vendor lock-in.
- OpenAIkeyIntegration of OpenAI technologies into Salesforce environments as part of multi-model AI strategy.
- DatabrickssupportingTechnology partnership for data lake house, manufacturing data activation, and modern data platform integration.
- MuleSoftsupportingIntegration partnership for API-first connectivity and enterprise integration services.
- SnowflakesupportingData platform partnership for cloud data integration and analytics capabilities.
- Google CloudsupportingCloud platform partnership for enterprise deployment options.
- AWSsupportingCloud platform partnership for enterprise deployment and AWS Lambda, Glue, Step Functions, Redshift implementations.
- BoomisupportingiPaaS integration partnership for enterprise integration services.
- SpiffsupportingIncentive compensation management implementation partnership. Customertimes implements Spiff for Salesforce-based commission management and audit trail automation.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Customertimes competitors and assessment
Company assessmentDirect peers
- Slalom: US-headquartered, mid-sized enterprise technology consulting firm with deep Salesforce, Microsoft, and cloud transformation practices. Closely comparable to Customertimes in size, target customer profile (Fortune 1000 enterprise), and platform-led delivery model.
- Globant: Global digital transformation firm with strong Salesforce and Microsoft AI partnerships. Comparable in scale and focus on enterprise customer experience, AI engineering, and proprietary digital products across similar industries.
- Persistent Systems: India-headquartered digital engineering and Salesforce/SI firm with strong enterprise focus in healthcare, CPG, and BFSI. Closely comparable in services-plus-product model and platform partnerships (Salesforce, Microsoft).
- Simplus: Pure-play Salesforce consulting and implementation partner (acquired by Infosys). Direct overlap with Customertimes in Salesforce implementations, managed services, and CT-equivalent product suite (Simplus Bridge).
- Silverline: Salesforce-focused consultancy (acquired by IBM) with healthcare, financial services, and CPG verticals. Comparable in mid-size implementation delivery and industry-specific Salesforce solutions.
Broad incumbents
- Accenture: Global consulting giant with a massive Salesforce, Microsoft, and SAP practice. Competes for the same large-enterprise digital transformation deals but at significantly greater scale and brand recognition.
- Cognizant: Global IT services and consulting firm with established Salesforce and Microsoft practices and strong vertical focus in healthcare, manufacturing, and CPG - directly overlapping Customertimes' vertical strengths.
- Deloitte Digital: Big Four consulting arm with a global Salesforce, SAP, and Microsoft practice. Competes directly on large-enterprise transformation engagements with broader advisory and strategy capabilities.
- Genpact: Global professional services firm combining consulting with digital, AI, and platform integration capabilities. Comparable in enterprise transformation focus and overlap in Salesforce/Microsoft/SAP implementations.
- Wipro: Global IT services major with established Salesforce and Microsoft partnership practices. Competes for large-enterprise digital transformation work with global delivery and significantly larger scale.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Customertimes social profiles
Digital presenceCustomertimes financial estimates
Financial estimateRevenue estimate
Valuation estimate
Customertimes leadership team
Management profileNumber of profiles
Profiles8 records
Customertimes funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Customertimes M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Customertimes
What does Customertimes do?
Customertimes is a global enterprise technology consulting and systems integration firm that delivers digital transformation, AI-powered automation, data intelligence, and customer experience solutions across Salesforce, Microsoft, and SAP platforms. The company sells proprietary Salesforce-native software products (CT Mobile, CT Orders, CT CPG, CT Sign, CT Pharma, CT Vision, CT Presenter) and the Microsoft-AI-powered CT REx retail execution platform, alongside professional services including consulting, implementation, integration, software engineering, and extended capacity staff augmentation.
Is Customertimes a public or private company?
Customertimes is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Customertimes founded?
Customertimes was founded in 2007. It employs 1,001 to 5,000 people.
Where is Customertimes based?
Customertimes is headquartered in New York, United States, in the North America region.
How does Customertimes make money?
Three revenue lines are on record. Consulting & Implementation Services are the primary driver. The others are proprietary Software Products and extended Capacity / Staff Augmentation.
Who are Customertimes's main competitors?
Direct peers on record are Slalom, Globant, Persistent Systems, Simplus and Silverline. Broad incumbents are Accenture, Cognizant, Deloitte Digital, Genpact and Wipro.
Does Customertimes have an API?
No public API is recorded for Customertimes.
What industry is Customertimes in?
Customertimes's product category is Enterprise IT Consulting and Digital Transformation Services. Its primary akta.pro industry code is BPAHACAG, Customer, Marketing & Sales Consulting, with a secondary code of HDAEAFAK, CPQ (Configure-Price-Quote) & Quote-to-Cash CRM Extensions. Its NAICS code is 541511 and its SIC code is 8742.