Mendable
Mendable is a developer-centric AI chat platform that builds RAG-based conversational assistants over enterprise proprietary data. It serves enterprise and developer customers via API, pre-built components, and Slack/Teams/Discord bots, with hybrid search and agentic Tools & Actions.
- Company typePrivate
- Founded2023
- HeadquartersDover, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Mendable does
Mendable (legally SideGuide Technologies Inc.) is a developer-centric AI chat platform that enables businesses to build conversational assistants trained on their proprietary data. The platform is architected around Retrieval Augmented Generation (RAG) with hybrid keyword-and-vector search powered by MongoDB Atlas Vector Search, supported by 15+ data connectors (Salesforce, Zendesk, Notion, Google Drive, Confluence, GitHub, YouTube, websites, OpenAPI specs, files) and a permissioned-retrieval security model. Distribution is API-first, augmented by pre-built React/vanilla JS components and native Slack, Microsoft Teams, and Discord bots, with an agentic Tools & Actions layer (launched January 2024) that enables AI-driven API calls and workflow execution.
The product targets four primary use cases: sales enablement, customer success enablement, knowledge base / documentation Q&A, and in-app Product Copilots. The company monetizes through a freemium self-serve tier (500 message credits/month) and custom-priced enterprise plans that bill on use case, total message volume, and custom work; enterprise features include SSO, custom models, bring-your-own-key, white-labeling, SLA support, and custom data connectors. The platform supports GPT-4, GPT-3.5-Turbo, and Claude-2 as underlying models and offers a Teach Model / Custom Fine-tuning loop. Notable enterprise customers include MongoDB (CoachGTM.ai, ~1,000 active users answering 50,000+ questions annually for an estimated $2M in annual savings), Snap (docs.snap.com AI chat assistant, ~$1.3M in savings over 5 months), LangChain, 0x, Nylas, Merge, and AutoGPT.
Mendable was founded in March 2023, operates with 1-10 employees, is headquartered in Dover, USA, and achieved SOC 2 Type II certification in February 2024. The company has executed a rapid product cadence — 10+ product launches between mid-2023 and early 2024 — and has secured a deep ecosystem position through partnerships with LangChain, MongoDB, OpenAI, Anthropic, and Supabase. Revenue, funding, and headcount beyond the 1-10 disclosed range are not publicly stated.
Mendable firmographics
Firmographics- Name
- Mendable
- Legal name
- SideGuide Technologies Inc.
- Website
- https://mendable.ai
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Mendable is a developer-centric AI chat platform that builds RAG-based conversational assistants over enterprise proprietary data. It serves enterprise and developer customers via API, pre-built components, and Slack/Teams/Discord bots, with hybrid search and agentic Tools & Actions.
- Ownership category
- akta.pro rank
Mendable industry classification
Industry- Product category
- AI Chat Search Platform
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where Mendable is headquartered
LocationHeadquarters
- HQ city
- Dover
- HQ country
- United States
- HQ region
- North America
Markets served
Mendable business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- Subscription - Message Credits: Usage-based credit system where message credits are consumed per query. Credits vary by model: GPT-4 uses 3 credits/message, Claude-2 uses 2 credits/message, GPT-3.5-Turbo uses 1 credit/message, custom models have custom pricing. Monthly billing with ability to switch models at any time.
- Enterprise Plans: Custom enterprise plans with 500+ message credits/month including custom models, bring your own key, SSO, analytics, custom data connectors, SLA & premium support, and white-labeling. Pricing based on use case (internal vs external), total usage volume, and custom work requirements.
- Free Tier: Freemium model offering 500 message credits/month with pre-built components, API access, unlimited data sources, analytics, and model customization. Free for certain open-source projects upon application.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with 500 message credits monthly |
| Subscription | Annual | Enterprise tier with custom pricing and 500+ message credits |
Go-to-market motion3 records
Distribution channels8 records
Marketing channels8 records
Mendable product offering
Product offeringCore offering
Mendable provides a RAG-based AI chat search platform that lets businesses build conversational interfaces over their proprietary documentation, knowledge bases, and support content. It is delivered as a self-serve SaaS product with a public REST API, embeddable React/vanilla JS UI components, and pre-built Slack, Microsoft Teams, and Discord bots, sold via a freemium credit-based tier and custom enterprise plans.
Product overview
Mendable is a unified AI chat search platform consisting of a core engine with modular components. The core platform provides chat-powered search functionality via API and pre-built UI components (React/vanilla JS). Key modules include: Data Connectors for ingesting content from 15+ sources (Slack, Teams, Discord, Salesforce, Zendesk, Notion, Google Drive, Confluence, GitHub, YouTube, websites, sitemaps, OpenAPI specs); Tools & Actions for extending AI capabilities to external APIs and automated tasks; Product Copilot for context-aware responses; Insights for analytics; and the Mendable Dashboard for management. The platform supports multiple LLM models (GPT-4, GPT-3.5-Turbo, Claude-2) with customization options including Teach Model and Custom Fine-tuning. Pricing tiers include Free (500 credits) and Enterprise (custom pricing with advanced features).
Differentiator
Problem solved
Functional benefit
Products and services
- Mendable Core Platform AI-powered chat search platform that lets businesses build conversational interfaces over their proprietary data, with modular components including API, UI components, dashboard, and data connectors for sales enablement, customer success enablement, documentation Q&A, and in-app product copilots.
- Mendable REST API Public REST API that integrates LLM chat capabilities into custom applications. Connects data sources with a chat interface for complex queries and comprehensive answers, with server-side API keys and client-side anon keys.
- Mendable Pre-built UI Components Customizable AI chat UI components in React and vanilla JavaScript, including Floating Button, Search Bar, In-Place Component, and Chat Bubble, designed for embedding across web applications.
- Mendable Slack Bot Official Slack application that deploys the Mendable AI chat assistant inside Slack workspaces, enabling teams to query project-specific documentation and knowledge bases directly from Slack.
- Mendable Microsoft Teams Bot Microsoft Teams bot integration that deploys the Mendable AI chat assistant inside Teams workspaces, enabling enterprise team members to get AI-powered answers from connected data sources.
- Mendable Discord Bot Open-source Discord bot integration that uses the Mendable API to deliver AI-powered answers to project-specific questions in Discord communities and team servers.
Quantifiable outcome
- $2 million annual savings for MongoDB with 1,000 users answering 50,000+ questions
- +5 more outcomes
Companies that use Mendable
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles2 records
Mendable technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability6 records
Feature10 records
Mendable partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MongoDBcoreMongoDB Atlas Vector Search powers Mendable's CoachGTM and RAG pipeline. Enables hybrid search combining keyword and vector similarity. European data storage option powered by MongoDB for GDPR compliance. Mendable uses Supabase and MongoDB in tandem.
- LangChaincoreDeep integration with LangChain framework for LLM application development. Mendable uses LangChain's OpenAI tool agents for agentic behavior. Langsmith debugging platform used to debug Tools & Actions feature. Collaborative meetups hosted together at Glasswing Boston office.
- SupabasecoreMendable uses Supabase alongside MongoDB for best-in-class AI chat solutions. Part of multi-database architecture supporting both US and EU data storage requirements.
- OpenAIcoreUnderlying LLM provider. Mendable supports GPT-4 (3 credits/message), GPT-3.5-Turbo (1 credit/message). OpenAI may retain conversation data for up to 30 days for content moderation but data is not used for training.
- Glasswing VenturesminorGlasswing VC hosted Mendable's first-ever meetup in Boston in collaboration with LangChain. Glasswing offices used for community events and networking.
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Mendable competitors and assessment
Company assessmentEmerging players
- Botpress: Botpress is a conversational AI platform with LLM-powered chatbots and an open-source core, often used by developers building internal and customer-facing bots. Comparable developer-centric GTM and LLM integration, with overlap in the chat-builder category.
- IngestAI: IngestAI is a smaller, emerging player in the custom chatbot builder space focused on knowledge base ingestion and team collaboration workflows. Comparable product surface but with a narrower feature set and earlier stage than Mendable.
- Dante AI: Dante AI offers no-code custom chatbots trained on business data with comparable embeddable widgets and integrations. Targets the same SMB/enterprise documentation use case as Mendable but with a smaller scale.
Direct peers
- Chatbase: Chatbase is a developer-centric platform for building custom AI chatbots trained on user data, with a comparable RAG-based architecture, freemium model, and similar target customers (developers, support teams, and enterprises). It is the closest direct competitor in the 'build a chatbot on your docs' category.
- CustomGPT.ai: CustomGPT.ai lets businesses build custom GPT-powered chatbots on their own content, with comparable data ingestion (websites, docs, knowledge bases) and enterprise features like anti-hallucination and analytics. Direct overlap with Mendable's documentation/knowledge base use case.
- Botsonic (Writesonic): Botsonic by Writesonic offers no-code custom AI chatbots trained on business data, with comparable self-serve onboarding, embeddable widgets, and a similar SMB-to-enterprise progression. Competes head-to-head in the documentation chatbot and customer support categories.
Broad incumbents
- Ada: Ada is an AI-powered customer service automation platform that uses generative AI over a company's knowledge content to resolve customer inquiries. Direct overlap with Mendable's customer-facing support deflection use case at the enterprise tier.
- Intercom Fin: Intercom's Fin is an AI agent for customer support that uses retrieval over a company's knowledge base to answer customer questions. Comparable RAG-based chat architecture and customer-facing use case; backed by Intercom's large enterprise install base and existing support tooling.
- Kore.ai: Kore.ai provides an enterprise conversational AI platform spanning virtual assistants, agent assist, and process automation. Competes with Mendable in the enterprise virtual assistant category but as a broad platform with voice, telephony, and on-prem deployment options.
- Cognigy: Cognigy is an enterprise conversational AI platform for customer service automation with agent assist, voice, and chat capabilities. Broader incumbent competing for the same enterprise budget pools (contact center, support, sales enablement) but at much larger scale and with broader functionality.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Mendable social profiles
Digital presenceMendable compliance and trust
Trust signalCompliance1 record
Mendable financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mendable leadership team
Management profileNumber of profiles
Profiles5 records
Mendable funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mendable M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mendable
What does Mendable do?
Mendable provides a RAG-based AI chat search platform that lets businesses build conversational interfaces over their proprietary documentation, knowledge bases, and support content. It is delivered as a self-serve SaaS product with a public REST API, embeddable React/vanilla JS UI components, and pre-built Slack, Microsoft Teams, and Discord bots, sold via a freemium credit-based tier and custom enterprise plans.
Is Mendable a public or private company?
Mendable is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Mendable founded?
Mendable was founded in 2023. It employs 1 to 10 people.
Where is Mendable based?
Mendable is headquartered in Dover, United States, in the North America region.
How does Mendable make money?
Three revenue lines are on record. Subscription - Message Credits are the primary driver. The others are enterprise Plans and free Tier.
Who are Mendable's main competitors?
Emerging players on record are Botpress, IngestAI and Dante AI. Direct peers are Chatbase, CustomGPT.ai and Botsonic (Writesonic). Broad incumbents are Ada, Intercom Fin, Kore.ai and Cognigy.
Does Mendable have an API?
Yes. Mendable offers a public REST API that integrates LLM capabilities into applications. The API connects data sources with the chat interface, allowing developers to deploy complex queries, retrieve comprehensive answers, and create chat experiences. Supports API keys for server-side usage and anon keys for client-side usage. Documentation available at docs.mendable.ai covering endpoints for ingestion, project management, and chat interactions. Developer documentation is at docs.mendable.ai.
What industry is Mendable in?
Mendable's product category is AI Chat Search Platform. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration).