Botpress
- Company typePrivate
- Founded2017
- HeadquartersQuebec, Canada
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Botpress does
Botpress is a Canadian AI agent platform company founded in 2017 and headquartered in Quebec, providing the infrastructure to build, deploy, and manage AI agents for customer support and related workflows. The platform is built on AWS infrastructure and combines a visual drag-and-drop Agent Studio, RAG-enabled Knowledge Bases, structured-data Tables, and an LLM-guided Autonomous Engine, supporting multi-model strategies across OpenAI, Anthropic, Groq, and Hugging Face. It ships a built-in AI-native helpdesk (Botpress Desk), deploys natively to more than ten channels (webchat, WhatsApp, Instagram, Messenger, Slack, Discord, Telegram, email, voice), and integrates with 100+ enterprise tools including Zendesk, Intercom, HubSpot, Notion, Jira, and Calendly.
The company operates a hybrid go-to-market combining a freemium self-serve cloud product, direct enterprise field sales, a PartnerStack-managed affiliate and implementation partner program, and a 750,000-builder community anchored on Discord (31,000+ growth community members) and the Botpress Academy. Revenue is generated through tiered subscriptions (free Pay-As-You-Go, Plus at $150/month, Enterprise starting at $1,495/month) plus variable AI Spend charges for LLM usage passed through at provider cost, with no per-seat fees at any tier. The company reached an estimated $4.4M ARR by 2024 while bootstrapped, raised a $15M Series A in April 2021 (Decibel and Inovia Capital), and closed a $25M Series B in June 2025 led by FRAMEWORK with participation from Deloitte Ventures and HubSpot Ventures.
Named customers include Fortune 500 enterprises across automotive (Kia), energy (Shell), gaming (Electronic Arts), video communications (Zoom), retail (American Eagle), telecommunications (Windstream), electronics (ASUS), and IT services (Unisys), alongside mid-market implementations such as Fromages d'ici, Waiver Group, and Extendly. The platform holds SOC 2 Type II certification and GDPR compliance with KPMG-conducted penetration testing to satisfy enterprise procurement requirements.
Botpress firmographics
Firmographics- Name
- Botpress
- Legal name
- Botpress Inc.
- Website
- https://botpress.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Botpress industry classification
Industry- Product category
- AI Agent Platform
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
Keywords
Where Botpress is headquartered
LocationHeadquarters
- HQ city
- Quebec
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Botpress business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Plans (SaaS): Multi-tier subscription model with plans ranging from free Pay-As-You-Go to Enterprise at $1,495/month. Revenue generated from platform subscription fees. Add-on conversation packages available for volume beyond plan allotments.
- AI Spend (LLM Usage Charges): Variable charges based on large language model API usage. Separated from base subscription pricing with unpredictable costs. Charged at cost from LLM providers (OpenAI, Anthropic, Groq, Hugging Face) with no markup on provider costs.
- Freemium / Free Tier: Free Pay-As-You-Go tier allows building and testing bots at no cost. Generates conversion to paid tiers as usage grows. No per-seat cost for any plan.
- Enterprise Professional Services: Implementation services for enterprise customers who lack dedicated support ops resources. Full implementation handled by Botpress team at same timeline without internal lift required from customer.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Pay-As-You-Go tier for building and testing |
| Subscription | Monthly | Plus plan: full platform with AI helpdesk |
| Subscription | Monthly | Enterprise plan with full platform capabilities |
| Usage-based | Pay-as-you-go | Add-on conversation packages |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
Botpress product offering
Product offeringCore offering
Botpress is an enterprise-grade AI agent platform that enables businesses to build, deploy, and manage AI agents for customer support and workflow automation. The platform combines a visual drag-and-drop Agent Studio, an AI-native helpdesk (Botpress Desk), multi-channel deployment (webchat, WhatsApp, voice, Slack, etc.), Knowledge Bases for retrieval-augmented generation, and multi-LLM support across OpenAI, Anthropic, Groq, and Hugging Face. Pricing is conversation-based with no per-seat fees, and the platform can layer onto existing Zendesk or Intercom installations without migration.
Product overview
Botpress is an enterprise-grade AI agent platform for customer support, built as a unified platform-plus-modules architecture. The core Botpress Platform serves as the foundation, with Agent Studio providing the visual development environment for building and customizing AI agents. Botpress Desk functions as the built-in AI-native helpdesk for handling support operations. Supporting modules include Knowledge Bases for RAG-powered information retrieval, Tables for structured data management, and the Autonomous Engine for LLM-guided conversation handling. The platform offers a freemium starting tier progressing to Botpress Enterprise for large organizations requiring SOC II certification, custom SLAs, and dedicated support. Botpress differentiates through conversation-based pricing (no per-seat costs), native multi-channel deployment, and multi-LLM strategy supporting OpenAI, Anthropic, Groq, and Hugging Face models.
Differentiator
Problem solved
Functional benefit
Products and services
- Botpress Platform Enterprise-grade AI agent platform that lets businesses build, deploy, and manage AI agents for customer support and workflow automation. Priced per conversation (not per seat), supports multi-channel deployment, multi-LLM strategy, and 100+ integrations.
- Agent Studio
Quantifiable outcome
- 75% of customer conversations handled without human involvement for hostifAI
- +8 more outcomes
Companies that use Botpress
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles3 records
Botpress technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration23 records
AI capability12 records
Feature8 records
Botpress partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered core, moderate and minor.
- WhatsApp (Meta)coreWhatsApp is the most popular integration on Botpress. Built on the official WhatsApp Business API, providing secure, reliable, compliant messaging. Supports multimedia messages, two-way messaging, and workflow triggers.
- Instagram (Meta)coreOne of Botpress's most downloaded integrations. Enables chatbots to automate conversations in Direct Messages via Instagram Business or Creator accounts linked to Facebook Pages.
- Facebook Messenger (Meta)coreFacebook Messenger is one of Botpress's most popular integrations, powered by the official Messenger API. Enables automated conversations, instant responses, media support, and CRM integration.
- SlackcoreSlack integration enables seamless communication between AI chatbots and Slack workspaces. Supports OAuth automatic configuration, rich text, reply threading, and comprehensive bot token scopes for channel management.
- HubSpotcoreHubSpot CRM integration enables contacts, companies, tickets, and deals management directly through chatbots. Full CRUD operations, search functionality, and API call capabilities integrated into Botpress workflows.
- NotioncoreNotion integration allows chatbots to create, update, and search Notion pages or databases directly from conversations. Supports OAuth authentication, webhook events, page interactions, and search by title. Version 3.x with API 2025-09-03.
- Jira (Atlassian)moderateJira Software integration allows chatbots to manage projects and tasks directly. Built-in actions include findUser, newIssue, updateIssue, and addCommentToIssue for project management and issue tracking workflows.
- CalendlymoderateCalendly integration enables chatbots to check availability, book meetings directly from conversations, sync calendars, send booking confirmations, and trigger reminders. Uses Calendly API with Personal Access Token or OAuth.
- OpenAIcoreOpenAI integration allows bots to use OpenAI models for LLM (content generation), image generation (text-to-image), and audio transcription (speech-to-text). Usage charged at same pricing as OpenAI directly.
- AnthropiccoreAnthropic integration allows bots to choose Claude models as the LLM for nodes, workflows, or skills. Usage charged at same pricing as Anthropic directly (at cost).
- GroqmoderateGroq integration provides access to Groq models for content generation, chat completions (LLM), and audio transcription (speech-to-text). Charged at cost from Groq.
- Hugging FacemoderateHugging Face integration allows use of pre-warmed chat completion models hosted on Hugging Face as the LLM for any node, workflow, or skill. Billed directly by Hugging Face.
- PartnerStackcorePartnerStack manages the affiliate and partner program for Botpress, handling tracking, reporting, and monthly payouts. All partners and affiliates earn 30% commission via PartnerStack.
- Agmo Group (DahReply)moderateAgmo Group (DahReply) is a Botpress partner managing AI chatbot implementations in the Malaysian market. Quote: 'Working with Botpress has been a fantastic experience. Their team is incredibly helpful, and their quick response time has been invaluable.' - Wong Zhi Heng, Managing Director
- EtegmoderateEteg is a Botpress partner operating in the Brazilian market and beyond. Quote: 'Our partnership with Botpress has not only strengthened our business but also empowered us to create transformative opportunities in the Brazilian market and beyond.' - Rafael Rodrigues de Paiva, CEO & Co-founder
- SimplyGreatBotsmoderateSimplyGreatBots is a Botpress partner. Quote: 'The boundless customization and intuitive design of Botpress have transformed AI into a tool anyone can use to build ideas into reality.' - Cameron Lille, Founder
- Envyro (HubSpot Integration Maintainer)minorEnvyro maintains the HubSpot CRM integration for Botpress. Listed as the maintainer of the integration on the Botpress Hub.
- AWS (Amazon Web Services)coreBotpress infrastructure is built on AWS with automatic scaling and zero maintenance. AWS ensures scalability, high availability, and uninterrupted service. Mentioned on enterprise page as part of security posture.
- KPMGmoderateKPMG conducted penetration testing of Botpress's platform as part of enterprise security validation. Results cited in enterprise sales materials for SOC II compliance narrative.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Botpress competitors and assessment
Company assessmentDirect peers
- Voiceflow: Voiceflow is a conversational AI platform for designing, prototyping, and deploying AI agents across channels. Comparable to Botpress because both target developers and enterprises building production-grade chatbots with visual workflow editors, multi-LLM support, and channel integrations.
- Tidio: Tidio is an AI-powered customer service platform combining live chat, chatbots, and helpdesk functionality for SMB and mid-market e-commerce. Comparable to Botpress in targeting customer support automation with AI agents and offering a freemium-to-paid conversion motion.
- Ada: Ada is an AI customer service automation platform focused on enterprise brands. Comparable to Botpress because both provide AI agents for customer support with knowledge base integration, multi-channel deployment, and enterprise-grade security/compliance.
- ManyChat: ManyChat is a chatbot platform specializing in Messenger, Instagram, WhatsApp, and SMS automation. Comparable to Botpress because both offer multi-channel conversational AI agents with strong Meta platform integrations and self-serve onboarding for SMBs and agencies.
Emerging players
- Decagon: Decagon is an AI agent platform purpose-built for enterprise customer support. Comparable to Botpress in the AI customer support agent category, though Decagon focuses more narrowly on enterprise and has raised significantly more capital to compete in the same product category.
- Forethought: Forethought is an AI customer support platform offering AI agents, ticket routing, and agent assistance. Comparable to Botpress because both target the AI customer support automation category with LLM-powered agents serving enterprise and mid-market customers.
Broad incumbents
- Intercom: Intercom is an established customer service platform with AI agents (Fin) integrated into its suite. Comparable to Botpress as a direct competitor in AI customer support, though Intercom operates as a broader helpdesk suite with per-seat pricing rather than a pure AI agent platform.
- Zendesk: Zendesk is the dominant customer service and helpdesk software provider with embedded AI capabilities. Comparable to Botpress as the primary incumbent being displaced by Botpress's pricing model ($165/seat vs $0/seat) and AI-native approach.
- Salesforce (Service Cloud / Agentforce): Salesforce Service Cloud and Agentforce provide enterprise-grade AI agents for customer service within the broader Salesforce CRM ecosystem. Comparable to Botpress as a major incumbent with the distribution scale and customer base to bundle AI agents.
- Microsoft (Copilot Studio): Microsoft Copilot Studio (formerly Power Virtual Agents) is an enterprise conversational AI platform integrated with the Microsoft 365 and Azure stack. Comparable to Botpress in offering AI agent building tools for enterprise, though within a much broader enterprise software portfolio.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Botpress social profiles
Digital presenceBotpress compliance and trust
Trust signalCompliance3 records
Botpress financial estimates
Financial estimateRevenue estimate
Valuation estimate
Botpress leadership team
Management profileNumber of profiles
Profiles4 records
Botpress funding detail
Funding detailFunding overview
Funding rounds3 records
Investors14 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Botpress M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Botpress
What does Botpress do?
Botpress is an enterprise-grade AI agent platform that enables businesses to build, deploy, and manage AI agents for customer support and workflow automation. The platform combines a visual drag-and-drop Agent Studio, an AI-native helpdesk (Botpress Desk), multi-channel deployment (webchat, WhatsApp, voice, Slack, etc.), Knowledge Bases for retrieval-augmented generation, and multi-LLM support across OpenAI, Anthropic, Groq, and Hugging Face. Pricing is conversation-based with no per-seat fees, and the platform can layer onto existing Zendesk or Intercom installations without migration.
Is Botpress a public or private company?
Botpress is a private company. It is classified as venture growth investor backed and is currently operating.
When was Botpress founded?
Botpress was founded in 2017. It employs 51 to 100 people.
Where is Botpress based?
Botpress is headquartered in Quebec, Canada, in the North America region.
How does Botpress make money?
Four revenue lines are on record. Subscription Plans (SaaS) is the primary driver. The others are AI Spend (LLM Usage Charges), freemium / Free Tier and enterprise Professional Services.
Who are Botpress's main competitors?
Direct peers on record are Voiceflow, Tidio, Ada and ManyChat. Emerging players are Decagon and Forethought. Broad incumbents are Intercom, Zendesk, Salesforce (Service Cloud / Agentforce) and Microsoft (Copilot Studio).
Does Botpress have an API?
Yes. Botpress provides a robust API for external system integration, enabling developers to create and manage agents programmatically. The API supports operations including creating messages, creating tables, creating bots, and managing knowledge bases. The platform offers a JavaScript/TypeScript SDK (@Botpress/sdk) for building custom integrations and channel connectors. Botpress Cloud handles scaling and infrastructure management automatically. Developer documentation is at botpress.com/docs/api-reference/introduction.
What industry is Botpress in?
Botpress's product category is AI Agent Platform. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 54151 and its SIC code is 7372.