goTRG
goTRG (operating brand ReturnPro) provides end-to-end returns management combining AI-enabled SaaS decisioning, reverse-logistics services, and recommerce resale for large retailers, brands, and third-party marketplace sellers.
- Company typePrivate
- Founded2008
- HeadquartersMiami, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
goTRG firmographics
Firmographics- Name
- goTRG
- Legal name
- The Recon Group, LLP
- Website
- https://goTRG.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- goTRG (operating brand ReturnPro) provides end-to-end returns management combining AI-enabled SaaS decisioning, reverse-logistics services, and recommerce resale for large retailers, brands, and third-party marketplace sellers.
- Ownership category
- akta.pro rank
goTRG industry classification
Industry- Product category
- Returns Management SaaS
- NAICS
- Business Support Services (5614), Security Systems Services (except Locksmiths) (561621), Materials Recovery Facilities (562920)
- akta.pro primary industry
- Dispute Resolution, Returns & Chargeback Support (BPAAAJAM)
- akta.pro secondary industries
- Automotive Parts & Aftermarket Returns (TLAAALAI), Returns & Salvage (Customer Returns) Retail (CRAEAFAC)
Keywords
Where goTRG is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Markets served
goTRG business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain
Revenue model
- SaaS Subscription: Software-as-a-service platform subscription for returns management, providing SaaS access, analytics, and decisioning capabilities
- Supply Chain Services: Value-added reverse logistics services including Smart Touch processing for restocking and remarketing returned items
- ReCommerce Services: Managed recommerce services for overstock and distressed inventory recovery through secondary marketplaces
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise pricing tailored to client needs |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
goTRG product offering
Product offeringCore offering
goTRG (commercially branded as ReturnPro) provides end-to-end returns management solutions for large retailers, brands, and third-party marketplace sellers. Its offering combines a cloud-based Returns SaaS Platform for automated decisioning and ecosystem connectivity, Supply Chain Services (Smart Touch) for value-added handling, inspection, refurbishment, and marketplace preparation, and ReCommerce Services that resell returned, overstock, and distressed inventory through secondary-market channels to maximize value recovery.
Differentiator
Problem solved
Functional benefit
Products and services
- ReturnPro Platform End-to-end returns management platform that bundles SaaS, supply chain, and ReCommerce solutions for retailers, brands, and third-party marketplace sellers, covering the entire post-purchase experience from returns initiation through second-shelf recovery.
- Returns SaaS Platform Cloud-based software platform that automates returns decisions to eliminate human bias and connects to every part of the retail ecosystem, with capabilities for returns initiation, automated decisioning, and real-time visibility.
- Supply Chain Services Smart Touch value-added reverse logistics services that handle, inspect, refurbish, and prepare returned items so they can be restocked or sold on new marketplaces for maximum value recovery.
- ReCommerce Services
Quantifiable outcome
- 25% boost in revenue through store credits and second sale opportunities
- +5 more outcomes
Companies that use goTRG
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles3 records
goTRG technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
goTRG partnerships and signals
Strategic signalScale indicators12 records
goTRG competitors and assessment
Company assessmentDirect peers
- ReturnLogic: ReturnLogic offers returns management software and reverse logistics services for retailers and brands. It is a direct competitor to ReturnPro in the returns SaaS space, with comparable target customers and feature set around automated returns workflows.
- AfterShip: AfterShip is a post-purchase experience platform offering shipment tracking, returns, and related automation tools for e-commerce merchants. It overlaps with goTRG's returns SaaS offering and serves similar 3P seller and retail customers, though it is primarily software-focused.
- Happy Returns: Happy Returns (acquired by UPS) provides box-free returns, reverse logistics, and returns management software to retailers and brands. It directly competes with goTRG's returns SaaS and supply chain offerings, particularly for omnichannel returns experiences.
- Loop Returns: Loop Returns is a returns management SaaS platform focused on exchanges and returns optimization for Shopify-based retailers. It competes with goTRG's Returns SaaS layer, particularly for DTC and 3P marketplace sellers, though it is more software-only without the physical supply chain operations.
- ReturnGO: ReturnGO is an AI-powered returns management platform serving e-commerce merchants, offering returns automation, exchanges, and recommerce workflows. It is a direct SaaS competitor to ReturnPro's Returns SaaS platform with overlapping use cases around automated returns decisioning.
- ReverseLogix: ReverseLogix provides returns management software and reverse logistics execution for retailers, manufacturers, and 3PLs. It is a direct peer in the enterprise returns management software category, with overlapping target customers in retail and manufacturing.
- Returnly: Returnly (acquired by Affirm) provides returns and exchange management software for e-commerce brands and retailers. It is a direct SaaS competitor focused on returns automation and store credit optimization, overlapping with ReturnPro's Returns SaaS platform functionality.
- Optoro: Optoro is a returns management and recommerce platform that helps retailers and brands process, recover value from, and resell returned and excess inventory. It is the most directly comparable competitor to goTRG, offering software plus managed services for returns optimization, similar to ReturnPro's integrated SaaS + supply chain + ReCommerce model.
Broad incumbents
- FedEx Returns: FedEx offers returns management solutions as part of its global logistics portfolio, including parcel returns, label generation, and reverse logistics services. It is a broad incumbent competing for the same enterprise retail customers as goTRG, but without the focused SaaS + recommerce specialization.
- UPS Returns Solutions: UPS (through its Happy Returns acquisition and broader Supply Chain Solutions) is a global logistics incumbent that competes with goTRG in reverse logistics and returns management. It offers scale advantages but is not specialized in the SaaS decisioning or recommerce categories where ReturnPro differentiates.
Market position
Customer concentration
goTRG social profiles
Digital presencegoTRG compliance and trust
Trust signalCompliance1 record
goTRG financial estimates
Financial estimateRevenue estimate
Valuation estimate
goTRG leadership team
Management profileNumber of profiles
goTRG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
goTRG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about goTRG
What does goTRG do?
goTRG (commercially branded as ReturnPro) provides end-to-end returns management solutions for large retailers, brands, and third-party marketplace sellers. Its offering combines a cloud-based Returns SaaS Platform for automated decisioning and ecosystem connectivity, Supply Chain Services (Smart Touch) for value-added handling, inspection, refurbishment, and marketplace preparation, and ReCommerce Services that resell returned, overstock, and distressed inventory through secondary-market channels to maximize value recovery.
Is goTRG a public or private company?
goTRG is a private company. It is classified as unknown and is currently operating.
When was goTRG founded?
goTRG was founded in 2008. It employs 501 to 1,000 people.
Where is goTRG based?
goTRG is headquartered in Miami, United States, in the North America region.
How does goTRG make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are supply Chain Services and reCommerce Services.
Who are goTRG's main competitors?
Direct peers on record are ReturnLogic, AfterShip, Happy Returns, Loop Returns, ReturnGO, ReverseLogix, Returnly and Optoro. Broad incumbents are FedEx Returns and UPS Returns Solutions.
Does goTRG have an API?
No public API is recorded for goTRG.
What industry is goTRG in?
goTRG's product category is Returns Management SaaS. Its primary akta.pro industry code is BPAAAJAM, Dispute Resolution, Returns & Chargeback Support, with a secondary code of TLAAALAI, Automotive Parts & Aftermarket Returns. Its NAICS code is 5614.