JourneyTeam

What JourneyTeam does

JourneyTeam is a privately held U.S. technology firm founded in 1993 and headquartered in Draper, Utah, specializing in the implementation of Microsoft business applications. The company operates as a certified Microsoft partner delivering consulting, configuration, deployment, and training services for Microsoft Dynamics 365 ERP and CRM systems, SharePoint Online, and Microsoft Viva, serving enterprise and mid-market clients across vertical segments including professional services and engineering/consulting firms. Its product portfolio centers on Dynamics 365 implementation services and Mosaic, a proprietary modern intranet solution built on SharePoint Online and Microsoft Viva that has demonstrated outcomes such as a 90%+ reduction in intranet maintenance time for customers like MSA Professional Services.

In May 2025, JourneyTeam adopted Microsoft's Model Context Protocol (MCP) servers to build industry-specific AI agents for Dynamics 365 customers, enabling AI-driven automation across sales, service, supply chain, and finance business functions. The firm generates revenue through two primary streams: professional services revenue from multi-year implementation engagements (custom-scoped, quote-based pricing) and recurring license resale revenue from its certified Microsoft Dynamics partner status. Go-to-market combines direct enterprise field sales with Microsoft's partner ecosystem, leveraging co-marketing, referrals, and earned media — including 2025 recognition by msdynamicsworld as one of the top four Microsoft Dynamics partners in the United States. Distribution is U.S.-domestic, targeting enterprise and mid-market buyers with complex intranet, ERP, and CRM modernization needs.

Name

JourneyTeam

Website

https://journeyteam.com

Company type

Private

Founded year

1993

Headcount range

501–1,000 employees

Short description

JourneyTeam is a U.S.-based Microsoft partner delivering Dynamics 365 ERP/CRM, SharePoint, and Microsoft Viva implementation services to enterprise and mid-market clients, with Mosaic intranet solutions and AI agent development via MCP servers.

Ownership category

akta.pro rank

Product category

Enterprise Software Implementation Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Microsoft Dynamics 365
• ERP implementation services
• CRM consulting
• SharePoint intranet solutions
• Microsoft Viva deployment

Headquarters

HQ city

Draper

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Implementation Services: Professional services revenue from implementing Microsoft Dynamics 365 ERP and CRM solutions, SharePoint intranets, and Microsoft Viva deployments. Engagements include discovery, configuration, deployment, and training services.
2. Microsoft Dynamics Resale: Revenue from reselling Microsoft Dynamics licenses and related Microsoft products as a certified Microsoft partner.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

JourneyTeam is a certified Microsoft partner that sells Microsoft Dynamics 365 ERP and CRM implementation services covering sales, service, finance, and supply chain functions, alongside Mosaic, a modern intranet solution built on SharePoint Online and Microsoft Viva. The company also resells Microsoft Dynamics licenses and builds industry-specific AI agents using Microsoft's Model Context Protocol (MCP) servers for Dynamics 365 business systems.

Product overview

JourneyTeam is a Microsoft Dynamics partner offering implementation and consulting services for Microsoft Dynamics 365 ERP and CRM applications. The company's portfolio includes core implementation services for Dynamics 365 (covering sales, service, finance, and supply chain functions) and Mosaic, a modern intranet solution built on SharePoint Online and Microsoft Viva. JourneyTeam has also adopted MCP (Model Context Protocol) servers to build industry-specific AI agents for customers, enabling AI-driven automation across business systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Dynamics 365 Implementation Services Professional implementation and consulting services for Microsoft Dynamics 365 ERP and CRM applications, helping enterprise and mid-market customers deploy, configure, and optimize sales, service, finance, and supply chain business functions. Offered by JourneyTeam as a certified Microsoft partner.
• Mosaic Intranet Solution A modern intranet solution built on SharePoint Online and Microsoft Viva that replaces outdated intranets to improve usability, reduce maintenance time, and enhance internal communication and employee engagement across multiple office locations. Targeted at professional services firms and multi-office enterprises.

Quantifiable outcome

• Reduced intranet maintenance time by over 90%

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or Integration · 20 May 2025JourneyTeam is a certified Microsoft partner participating in Microsoft's partner ecosystem. The company has adopted Microsoft's Model Context Protocol (MCP) servers for Dynamics 365, enabling AI agents to connect with business systems. JourneyTeam provides implementation services for Dynamics 365 ERP/CRM, SharePoint Online, and Microsoft Viva solutions.
• Microsoft VivacoreTechnology or IntegrationJourneyTeam implements Microsoft Viva as part of its intranet modernization solutions, utilizing the platform to enhance employee engagement and internal communications for clients.
• Microsoft Dynamics 365coreTechnology or IntegrationJourneyTeam serves as a certified implementation partner for Microsoft Dynamics 365, providing Wave 2 updates, ERP/CRM implementations, and AI-enabled business application deployments across sales, service, finance, supply chain, and governance functions.

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Direct peers

• Avanade: Avanade is the largest pure-play Microsoft partner globally (a joint venture between Accenture and Microsoft) and is the most direct competitor to JourneyTeam in Microsoft Dynamics 365 ERP/CRM implementation, SharePoint, and Microsoft Viva deployments for enterprise and mid-market clients.
• Slalom: Slalom is a major Microsoft-focused consultancy with a large Dynamics 365 practice serving mid-market and enterprise customers across the US, directly competing with JourneyTeam for Microsoft business application implementation engagements.
• Hitachi Solutions: Hitachi Solutions is a long-standing Microsoft Dynamics partner delivering ERP/CRM implementations and cloud business applications globally, overlapping directly with JourneyTeam's core Dynamics 365 and SharePoint practice.
• Sikich: Sikich is a US-based professional services firm with a strong Microsoft Dynamics 365 practice serving mid-market clients, making it a closely comparable peer in size, customer segment, and Microsoft-centric delivery model.
• Rand Group: Rand Group is a Microsoft Dynamics-focused implementation partner serving mid-market clients in North America with ERP, CRM, and Power Platform services, making it a closely comparable peer in scale and go-to-market.

Broad incumbents

• RSM US: RSM US is a large accounting and business consulting firm with a significant Microsoft Dynamics 365 practice, competing with JourneyTeam for mid-market ERP/CRM implementation work while operating a much broader advisory portfolio.
• Crowe: Crowe is a top-10 US accounting and advisory firm with an established Microsoft Dynamics 365 implementation practice serving mid-market enterprises, competing with JourneyTeam on similar Microsoft business-application engagements.
• KPMG US: KPMG's US practice operates a sizable Microsoft Dynamics 365 and Power Platform implementation group targeting enterprise and mid-market clients, overlapping with JourneyTeam's Dynamics and SharePoint service lines.
• Accenture Microsoft Business Group: Accenture is a global SI with a dedicated Microsoft Business Group delivering large-scale Dynamics 365, Azure, and Copilot implementations; it competes with JourneyTeam primarily on enterprise-scale Microsoft engagements.
• Deloitte Microsoft Services: Deloitte operates a global Microsoft Dynamics 365 and Azure practice that competes with JourneyTeam for large enterprise transformation projects, particularly those involving AI and Copilot integration on the Microsoft stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks2 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/journeyteam

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JourneyTeam