HigherEchelon Salesforce Practice
HigherEchelon Salesforce Practice (HESFP, LLC) is a Summit-level Salesforce implementation partner delivering CRM consulting, configuration, and managed support to U.S. federal civilian, DoD, and commercial clients from Tulsa, OK and McLean, VA, affiliated with Cherokee Federal.
- Company typePrivate
- Founded-
- HeadquartersHuntsville, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What HigherEchelon Salesforce Practice does
HigherEchelon Salesforce Practice (legal entity HESFP, LLC) is a Summit-level Salesforce implementation partner that delivers end-to-end CRM consulting, configuration, and managed support, with a primary focus on U.S. federal civilian and Department of Defense agencies and a secondary commercial book. The firm operates from Tulsa, Oklahoma (headquarters) and McLean, Virginia (Washington DC area office) and is affiliated with the Cherokee Federal consulting ecosystem. Its 101-250 person delivery organization holds 450+ Salesforce certifications and has executed nearly 100 implementations across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, Government Cloud, Education Cloud, and Health Cloud, using OmniStudio for no-code configuration and integrating Indeed.com, DocuSign, and Tableau CRM.
The company's product surface consists of implementation accelerators and repeatable solutions rather than standalone software: Recruiting and Applicant Tracking, Employee Onboarding and Credential Tracking, Public Sector Solutions, Higher Education Offerings, Support Services, and Organizational Change Management. Delivery is no-code/low-code first under Agile methodology, with FedRAMP High experience covering Agentforce, Data Cloud, and Marketing Cloud. Named engagements include the United States Military Academy at West Point, the Department of Veterans Affairs National Veterans Sports Programs, the Military Service Academy Nominations Portal, Policygenius, Yulista Holding, Federal Capital Partners, and the Washington Center for Equitable Growth.
HigherEchelon generates revenue through professional services (T&M and fixed-price implementation engagements) and managed services (ongoing Salesforce administration and support), with multi-year contract structures. Federal access is enabled by prime contractor status on GSA MAS (through 2037), Army CHESS ITES-3S (through 2027), and Navy SeaPort NxG (through 2028), plus subcontractor status on NASA SEWP V. Go-to-market is enterprise field sales supported by thought-leadership content (blog, whitepapers co-authored with Salesforce), the AppExchange listing, and the Trailblazer Career Marketplace. Pricing is quote-based and not publicly disclosed.
HigherEchelon Salesforce Practice firmographics
Firmographics- Name
- HigherEchelon Salesforce Practice
- Legal name
- HESFP, LLC
- Website
- https://hesfp.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- HigherEchelon Salesforce Practice (HESFP, LLC) is a Summit-level Salesforce implementation partner delivering CRM consulting, configuration, and managed support to U.S. federal civilian, DoD, and commercial clients from Tulsa, OK and McLean, VA, affiliated with Cherokee Federal.
- Ownership category
- akta.pro rank
HigherEchelon Salesforce Practice industry classification
Industry- Product category
- IT Consulting / Salesforce Implementation Services
- NAICS
- Computer Systems Design and Related Services (54151), Management Consulting Services (54161), Professional, Scientific, and Technical Services (54)
- SIC
- Services-Management Consulting Services (8742), Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Process, SOP & Workflow Onboarding (EDABAOAF)
- akta.pro secondary industries
- Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Procurement Helpdesk & Stakeholder Support (BPAAAJAD)
Keywords
Where HigherEchelon Salesforce Practice is headquartered
LocationHeadquarters
- HQ city
- Huntsville
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
HigherEchelon Salesforce Practice business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Others
Revenue model
- Salesforce Implementation Services: End-to-end Salesforce implementation consulting including discovery, configuration, deployment, and optimization. Revenue generated through professional services engagements, typically on time-and-materials or fixed-price contract basis.
- Salesforce Support Services: Ongoing support and maintenance services for existing Salesforce implementations including help desk support, administrative services, and continuous improvement.
- Organizational Change Management: Change management consulting services bundled with technology implementations to ensure user adoption and sustained success.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom project-based pricing |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
HigherEchelon Salesforce Practice product offering
Product offeringCore offering
HigherEchelon Salesforce Practice (HESFP, LLC) is a Summit-level Salesforce implementation partner that delivers end-to-end Salesforce consulting, configuration, and managed support services. The practice specializes in public sector environments (Federal Civilian and Department of Defense) as well as commercial clients, leveraging no-code/low-code methodologies and Agile delivery to implement Salesforce clouds (Government Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Education Cloud).
Product overview
HigherEchelon is a Salesforce implementation partner offering end-to-end consulting and implementation services across the Salesforce ecosystem. Their practice areas include Recruiting and Applicant Tracking Solutions, Employee Onboarding and Credential Tracking, Public Sector Solutions, Higher Education Offerings, Support Services, and Organizational Change Management. The company specializes in leveraging Salesforce platforms including Service Cloud, Government Cloud, Experience Cloud, Sales Cloud, Marketing Cloud, Data Cloud, Health Cloud, Education Cloud, and Consumer Goods Cloud, complemented by tools like OmniStudio for no-code digital experiences, Salesforce Maps for location intelligence, and Pardot for marketing automation. They integrate third-party solutions including Indeed.com for recruitment, DocuSign for document workflows, and Tableau CRM for advanced analytics.
Differentiator
Problem solved
Functional benefit
Products and services
- Salesforce Implementation & Consulting End-to-end Salesforce implementation and consulting service covering discovery, configuration, deployment, and optimization for federal agencies and commercial organizations.
- Recruiting and Applicant Tracking Solutions Customized Salesforce-based recruiting and applicant tracking practice area for government agencies and organizations needing talent acquisition solutions, including Indeed.com integration.
- Employee Onboarding and Credential Tracking Automated guided employee onboarding offering with DocuSign integration, electronic document signing, and privacy controls for organizations managing credentialing workflows.
- Public Sector Solutions Salesforce Government Cloud implementation practice for federal civilian and Department of Defense agencies requiring FedRAMP, DoD IL, and other security and compliance standards.
- Higher Education Offerings Salesforce Education Cloud implementations for academic institutions and government environments supporting student/faculty engagement and recruitment use cases.
- Support Services Ongoing managed Salesforce support service including administration, configuration updates, user training, and continuous system optimization.
- Organizational Change Management Standalone change management and adoption consulting service paired with technology implementations to ensure sustained user adoption and project success.
- Industry Engagement Industry-specific Salesforce engagement practice focused on tailored industry configuration, partner enablement, and stakeholder alignment across sectors.
- Support Ticketing Help desk support and ticketing service built on Salesforce Service Cloud for managing customer and internal support requests.
Companies that use HigherEchelon Salesforce Practice
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles3 records
HigherEchelon Salesforce Practice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability5 records
Feature5 records
HigherEchelon Salesforce Practice partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- SalesforcecoreHigherEchelon operates as a Salesforce implementation partner with over 450+ certifications across the team. The partnership involves implementing Salesforce solutions including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and Public Sector Solutions for government and commercial clients. The company maintains active listings on Salesforce AppExchange and Trailblazer Career Marketplace.
- Cherokee FederalcoreHigherEchelon Salesforce Practice (HESFP, LLC) is part of Cherokee Federal, a federal consulting and professional services firm. The company operates under Cherokee Federal's ecosystem, sharing brand identity and potentially cross-selling services with other Cherokee Federal divisions.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
HigherEchelon Salesforce Practice competitors and assessment
Company assessmentDirect peers
- Slalom: Slalom is a Summit-level (now 'Signature') Salesforce global SI with a large public sector practice and similar no-code/Agile implementation style, making it a head-to-head competitor for federal and commercial Salesforce deals.
- Simplus (Infosys Simplus): Simplus is a leading Salesforce pure-play consultancy (acquired by Infosys) focused on end-to-end implementations, managed services, and org change—directly comparable to HigherEchelon's service mix.
- Steampunk: Steampunk is a mid-sized Salesforce and cloud consultancy with deep federal and public-sector DNA, competing for the same Fed Civilian and DoD Salesforce implementation work.
- Persistent Systems: Persistent Systems runs a large dedicated Salesforce practice (post-Accentured Partners acquisition) and competes for similar enterprise and public-sector implementation mandates.
- Horizontal Digital: Horizontal Digital is a multi-cloud digital consultancy with a Salesforce practice delivering enterprise implementations, very comparable in size and service mix to HigherEchelon.
- Girikon: Girikon is a Salesforce Summit-tier consulting partner offering implementation, consulting, and managed services across commercial and regulated verticals; it is a direct peer for mid-market Salesforce projects.
- Absyz: Absyz is a Salesforce Summit consulting partner focused on Sales Cloud, Service Cloud, and Marketing Cloud implementations, comparable in scope, size, and partner tier to HigherEchelon.
Broad incumbents
- Accenture Federal Services: Accenture Federal is the largest systems integrator into US federal agencies and a Tier-1 Salesforce partner; it competes for the same government Salesforce modernization deals, typically at a larger scope and scale.
- Deloitte Digital: Deloitte's Salesforce practice (Deloitte Digital) is a global Tier-1 partner that pursues the same enterprise and public-sector CRM transformations; it overlaps with HigherEchelon in regulated and federal environments.
- ICF International: ICF is a federal digital-modernization consultancy with growing Salesforce capabilities serving civilian agencies, competing for adjacent digital transformation and CRM consulting mandates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
HigherEchelon Salesforce Practice social profiles
Digital presenceHigherEchelon Salesforce Practice financial estimates
Financial estimateRevenue estimate
Valuation estimate
HigherEchelon Salesforce Practice leadership team
Management profileNumber of profiles
Profiles9 records
HigherEchelon Salesforce Practice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
HigherEchelon Salesforce Practice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about HigherEchelon Salesforce Practice
What does HigherEchelon Salesforce Practice do?
HigherEchelon Salesforce Practice (HESFP, LLC) is a Summit-level Salesforce implementation partner that delivers end-to-end Salesforce consulting, configuration, and managed support services. The practice specializes in public sector environments (Federal Civilian and Department of Defense) as well as commercial clients, leveraging no-code/low-code methodologies and Agile delivery to implement Salesforce clouds (Government Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Education Cloud).
Is HigherEchelon Salesforce Practice a public or private company?
HigherEchelon Salesforce Practice is a private company. It is classified as corporate owned and is currently operating.
When was HigherEchelon Salesforce Practice founded?
HigherEchelon Salesforce Practice was founded in -1. It employs 101 to 250 people.
Where is HigherEchelon Salesforce Practice based?
HigherEchelon Salesforce Practice is headquartered in Huntsville, United States, in the North America region.
How does HigherEchelon Salesforce Practice make money?
Three revenue lines are on record. Salesforce Implementation Services are the primary driver. The others are salesforce Support Services and organizational Change Management.
Who are HigherEchelon Salesforce Practice's main competitors?
Direct peers on record are Slalom, Simplus (Infosys Simplus), Steampunk, Persistent Systems, Horizontal Digital, Girikon and Absyz. Broad incumbents are Accenture Federal Services, Deloitte Digital and ICF International.
Does HigherEchelon Salesforce Practice have an API?
No public API is recorded for HigherEchelon Salesforce Practice.
What industry is HigherEchelon Salesforce Practice in?
HigherEchelon Salesforce Practice's product category is IT Consulting / Salesforce Implementation Services. Its primary akta.pro industry code is EDABAOAF, Process, SOP & Workflow Onboarding, with a secondary code of BPAAABAB, Sales Support & Customer Retention (Upsell, Win-back, Loyalty). Its NAICS code is 54151 and its SIC code is 8742.