LifeWorks

What LifeWorks does

LifeWorks is a workplace wellbeing platform serving corporate employers across Canada, the United States, and the United Kingdom, with its roots dating to 1966. The company delivers an integrated suite of services spanning mental health support, physical health care, absence management, benefits administration, consulting, and training, delivered through both virtual and in-person channels via a network of health professionals and a digital self-service platform for benefits enrollment. LifeWorks also publishes the Mental Health Index, an annual survey of 16,000 workers globally, which functions as both a thought leadership asset and a data benchmarking product for employer clients.

The platform is sold on a subscription basis with quote-based, customized pricing tailored to organizational size and service scope, billed annually. The go-to-market is a direct enterprise sales motion targeting HR and benefits managers as well as business owners, supplemented by a self-service digital layer for mid-market accounts. Marketing relies on content (a resources library, downloadable employer guides, the Mental Health Index), SEO-driven web presence, and gated content for lead generation. Since 2008, LifeWorks has executed at least 12 acquisitions to build out consulting, actuarial, benefits administration, and behavioral health capabilities, including the January 2022 acquisition of Breaking Free to add substance use disorder treatment services.

LifeWorks is now part of TELUS Health following its acquisition, which provides distribution leverage through TELUS's national telecommunications enterprise channel in Canada. The platform competes in the broader corporate wellness market, estimated at $65 billion globally, with the benefits navigation segment projected to reach $20.29 billion by 2030 at a 10.8% CAGR. No AI/ML capabilities, revenue figures, or current-period financial disclosures are included in the provided data.

Name

LifeWorks

Website

https://lifeworks.com

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

LifeWorks provides an integrated workplace wellbeing platform for corporate employers, combining mental health, physical health, absence management, benefits administration, consulting, and training across virtual and in-person channels. Now part of TELUS Health, it serves enterprise and mid-market clients in Canada, the U.S., and the U.K.

Ownership category

akta.pro rank

Product category

Employee Wellbeing Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Offices of Physicians, Mental Health Specialists (621112), Vocational Rehabilitation Services (6243)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Stress Management & Burnout Prevention Coaching (HSADAGAD)

akta.pro secondary industries

Mindfulness-Based Coaching & Training (MBSR/MBCT-style) (HSADAJAB), Meditation Apps, Digital Courses & Online Communities (HSADAJAH)

Keywords

• Employee wellbeing programs
• Mental health services
• Benefits administration
• Absence management
• Workplace wellness solutions

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Employer Wellbeing Services: Subscription-based B2B model offering comprehensive wellbeing solutions to employers including mental health, physical health, absence management, benefits administration, consulting, and training services. Services are customized and packaged to fit employer needs with scalability options.
2. Acquisition-driven Expansion: Growth through strategic acquisitions expanding service capabilities. The acquisition of Breaking Free added behavioral health SaaS solutions for substance use intervention to expand mental health offerings.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

LifeWorks provides end-to-end employee wellbeing solutions to employers across Canada, the United States, and the United Kingdom. The company offers subscription-based B2B services that combine mental health support, physical health care, absence management, benefits administration, consulting services, and training programs delivered via a cloud-based digital platform supplemented by a network of in-person health professionals.

Product overview

LifeWorks offers workplace wellbeing solutions including mental health support, substance use disorder care, and behavioral health services. Based on available sources, specific product/module names and detailed portfolio information are not provided.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Services Evidence-based mental health support delivered virtually and in-person through a network of health professionals, designed for employers to provide their workforce with flexible and confidential access to mental health care across Canada.
• Physical Health Services
• Absence Management
• Benefits Administration
• Consulting Services
• Training Solutions
• Breaking Free Substance Use Treatment Behavioral health SaaS solutions for substance use intervention acquired through Breaking Free, extending LifeWorks' mental health offerings with digital and in-person substance use treatment.

Quantifiable outcome

• Improved productivity, engagement, and retention through comprehensive wellbeing programs

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Breaking FreecoreStrategic or Co-development Partner · 25 January 2022LifeWorks acquired Breaking Free, a provider of behavioral health SaaS solutions for substance use intervention. The acquisition was designed to expand mental health offerings and improve access to substance use disorder care. Breaking Free's digital and in-person substance use treatment services were integrated into LifeWorks' platform to extend coverage across Canada, the United States, and the United Kingdom.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ComPsych: ComPsych is the largest independent EAP and integrated total wellbeing provider in the U.S., offering mental health, substance use, absence management, and benefits administration to employers — a near-direct comparable to LifeWorks' employer wellbeing stack.
• Personify Health (formerly Virgin Pulse): Personify Health combines Virgin Pulse's wellbeing platform with HealthComp's benefits administration to deliver integrated wellbeing and engagement programs to employers — a closely comparable integrated offering to LifeWorks.
• CuraLinc Healthcare: CuraLinc is a U.S. EAP and mental wellbeing provider offering 24/7 counselling, coaching, and crisis support to employers — directly comparable to LifeWorks' core EAP and mental health service line.

Broad incumbents

• Optum (UnitedHealth Group): Optum operates one of the largest U.S. behavioural health and EAP networks through Optum Behavioral Health, serving employer and health plan customers; it competes with LifeWorks on mental health, EAP, and absence management as part of a much broader services portfolio.
• Aetna Resources for Living (CVS Health): Aetna's Resources for Living EAP and behavioural health offering is frequently bundled into Aetna/CVS employer benefits packages, competing with LifeWorks for HR-sponsored wellbeing mandates at large U.S. employers.
• Magellan Health (Centene): Magellan Health, owned by Centene, provides employer behavioural health, EAP, and absence management services; it competes with LifeWorks on the integrated behavioural health and employer wellbeing segment.

Emerging players

• Lyra Health: Lyra provides employer-sponsored mental health benefits with live therapy, coaching, and self-serve digital tools; it overlaps LifeWorks on the EAP/mental health benefit layer and is a frequent competitor on enterprise RFPs.
• Modern Health: Modern Health is a global mental health platform for employers combining therapy, coaching, and digital self-care; it competes directly with LifeWorks on the employer mental-health benefit and wellbeing layer.
• Spring Health: Spring Health delivers precision mental health benefits to employers, including therapy, coaching, and medication management; it targets the same HR/benefits buyer as LifeWorks and competes on EAP and broader wellbeing outcomes.
• Headspace Health: Headspace Health (combining Headspace and Ginger) provides mental health, meditation, and EAP-style coaching through employer partnerships; it overlaps LifeWorks on the digital mental health and mindfulness benefit layer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• Xx.com/lifeworks

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A13 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LifeWorks