What Spring Health does

Spring Health, founded in 2016 by April Koh and headquartered in New York, is a global mental health company that sells an AI-native platform to employers, health plans, and individual members as a workplace mental health benefit. The platform combines Guide (an AI-led experience that maintains continuous care context across providers, coverage changes, and life events), Compass (a purpose-built AI-driven electronic health record used by every provider in the network), a precision member-to-provider matching engine delivering sub-1-day time-to-first-session, a measurement-based care outcomes infrastructure validated by a JAMA Network Open peer-reviewed study (1.9x ROI, $1,070 net savings per participant), and the open-source VERA-MH AI safety framework. Members access therapy, coaching, medication management, and specialty care programs including the June 2026 Neurodiversity Program, supported by the Continuous Care model with AI session summaries and 24/7 in-the-moment AI conversations.

The company generates revenue primarily through recurring B2B contracts with employers and health plans, priced on a quote-based per-employee-per-month or per-covered-life basis with multi-year terms, supplemented by per-session direct-to-member revenue and, post-May 2026 acquisition, membership-based clinician-enablement revenue from Alma. Go-to-market is a hybrid of direct enterprise sales (employers and health plans), a structured channel of brokers, consultants, and reseller partners, and a direct-to-member self-serve registration flow at care.springhealth.com. Spring Health serves 450+ employer and health plan clients including Microsoft, Target, Coca-Cola, BlackRock, Pfizer, General Mills, J.P. Morgan, and Delta, supporting 20M+ covered lives on its own platform and 170M+ combined with Alma post-acquisition.

The company is venture-backed private, having raised more than $470M across Series C (2021, $190M at $2B), Series D (2023, $71M at $2.5B), and Series E (July 2024, $100M at $3.3B led by Generation Investment Management). It has been cited alongside Headspace as a potential 2026 IPO candidate. Compliance posture includes SOC 2 Type 2, HITRUST, HIPAA, GDPR, EU-U.S. Data Privacy Framework, CCPA, PIPL, COPPA, and CARF accreditation. Leadership includes CEO April Koh, President Dr. Adam Chekroud, CMO Dr. Mill Brown, and Dr. Harry Ritter as CEO of Alma operating within Spring Health.

Name

Spring Health

Legal name

Spring Care, Inc.

Website

https://springhealth.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Behavioral Health Platform

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Prepackaged Software (7372), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Mental Health Therapist Marketplaces (HLALALAJ)

akta.pro secondary industries

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK)

Keywords

• Mental health benefits
• Employee assistance program
• Behavioral health platform
• Employer mental health
• Therapy services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Employer mental health benefit contracts: Recurring B2B subscription/contract revenue from employers (and their employees/dependents as covered lives) purchasing Spring Health as a workplace mental health benefit, replacing or augmenting traditional EAPs. Pricing is quote-based, typically per-employee-per-month; contracts often multi-year. This is the core revenue stream.
2. Health plan (payer) contracts: Recurring revenue from national and regional health plans/insurers that offer Spring Health as an in-network behavioral health solution to their members, with coverage as low as $0 per session for in-network members.
3. Direct-to-member care transactions: Per-session/transactional revenue from members accessing care via Spring Health's self-serve registration flow when not fully covered by an employer benefit, including therapy, coaching, and medication management.
4. Provider enablement (Alma) revenue: Revenue derived from Alma's membership-based platform serving independent mental health clinicians with payer contracting, practice support, and network infrastructure, integrated post-acquisition into Spring Health's combined offerings.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels9 records

Core offering

Spring Health sells an AI-native precision mental healthcare platform delivered primarily as a workplace mental health benefit to employers and health plans, replacing or augmenting traditional Employee Assistance Programs (EAPs). The platform connects covered members to a global provider network for therapy, coaching, medication management, and specialty care, orchestrated through precision matching, an AI-led continuous care experience (Guide), and a purpose-built mental health EHR (Compass), with member access available both via employer-sponsored contracts and direct self-serve registration.

Product overview

Spring Health operates a unified mental health platform, anchored by the Compass AI-driven EHR and the Guide AI-led experience, that delivers care to over 20 million covered lives globally. The platform is offered through modular packages tailored to distinct buyer segments: Spring Care for Individuals + Families (members), Spring Care for Managers + People Leaders (employers), Spring Health for Health Plans (payers), and an enhanced EAP (workplace benefit). On top of the core, Spring Health layers the Continuous Care model (guided intake, AI session summaries, 24/7 in-the-moment AI), Journeys personalized support, and specialty care programs including the Neurodiversity Program, Substance Use Disorder care, Therapy, Coaching, and Medication Management. Through the 2026 acquisition of Alma, Spring Health has added a clinician enablement and payer-relationship platform, and through the prior Bloom acquisition, self-guided CBT capabilities. VERA-MH is Spring Health's open-source AI safety framework used to benchmark AI chatbots in mental health risk scenarios.

Differentiator

Problem solved

Functional benefit

Brands

• Guide: AI-led mental health experience launched in April 2026 for employer populations, backed by clinical evidence and a safety framework, operating within Spring Health's unified platform.
• Compass
• Spring Care
• Journeys

Products and services

• Spring Health Platform Unified mental health and workplace wellness platform connecting members, providers, and organizations through Compass EHR, Guide AI, and a precision-matching provider network; supports over 20 million covered lives globally across employers and health plans.
• Spring Care for Individuals + Families (Spring Health for Members) Direct-to-member mental health benefit offering fast provider matching, care plan assessment, virtual and in-person therapy, coaching, medication management, and self-guided resources for individuals and their families.
• Spring Care for Managers + People Leaders (Spring Health for Employers) Employer-sponsored offering delivering personalized mental health care to managers and people leaders, including engagement, outcomes, and ROI tracking through a single platform.
• Spring Health for Health Plans Payer solution providing mental health benefits to health plan members, integrating in-network provider matching, clinical outcomes measurement, and AI-enabled personalization.
• Guide — AI-Led Mental Health Experience AI-led mental health experience that maintains continuous care across providers, coverage changes, and life events, using AI to remember clinical context, personalize support, and guide members to the right next step between sessions.
• Compass — AI-Driven EHR for Mental Health AI-driven electronic health record system built specifically for mental healthcare, used by every provider in Spring Health's network to make care more consistent, effective, and measurable; underlies the precision mental healthcare methodology.
• Enhanced Employee Assistance Program (EAP) Spring Health's enhanced EAP for employers, providing fast, precise mental health provider matching, continuous care, measurement-based outcomes, and net positive ROI; replaces traditional low-utilization EAPs.
• Continuous Care AI-powered care model featuring guided pre-appointment intake, AI session summaries, and 24/7 in-the-moment AI conversations for members between sessions; 95% member satisfaction and ~70% report feeling better.
• Journeys — Personalized Mental Health Support Personalized mental health support feature within the Spring Health platform delivering tailored content and care pathways for each moment that matters to the member.
• Neurodiversity Program Specialized care program for children with neurodivergent needs and their caregivers; no formal diagnosis required; leverages the Guide AI platform for care navigation and connects families with clinically appropriate in-network support.
• Therapy Therapy services delivered virtually and in-person by licensed therapists (psychologists, LCSWs, LMFTs, LPCs) in Spring Health's provider network, accessed through quick matching and scheduled appointments.
• Coaching Goal-oriented, non-clinical mental health coaching for personal growth, stress management, habit building, and resilience; coaches help members define goals, create action plans, and stay accountable.
• Medication Management Psychiatric medication prescribing, monitoring, and adjustment delivered by prescribers working in collaboration with therapists within the Spring Health platform.
• Specialty Care Advanced or focused treatment within the Spring Health platform for complex or severe mental health conditions including eating disorders, trauma, neurodivergence, women's health, and substance use disorder.
• VERA-MH — Open-Source AI Safety Evaluation Framework Open-source, clinically grounded evaluation framework developed by Spring Health and an AI Council to benchmark how AI systems handle mental health crisis moments, starting with suicide risk; applied to commercial AI models to expose safety gaps.
• Alma Provider Enablement Platform Membership-based platform for independent mental health clinicians, acquired by Spring Health in 2026 to add provider network, payer relationships, and clinician insurance infrastructure; operates as a unit within Spring Health.
• Bloom Self-Guided Therapy Self-guided therapy platform with Cognitive Behavioral Therapy technologies acquired by Spring Health in March 2024, bolstering the platform's self-guided and digital CBT offerings.

Quantifiable outcome

• <1 day to first appointment
• +8 more outcomes

Named customers20 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability10 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core, flagship and minor.

• Personify HealthcoreGTM or Marketing Partner · 1 March 2026Featured sponsor and partner at Personify Health's Thrive Summit 2026 ('Be the Why'), March 16-19, 2026 in Phoenix, Arizona, alongside McKinsey and other ecosystem partners.
• AlmaflagshipStrategic or Co-development Partner · 29 January 2026Definitive agreement announced January 29, 2026; acquisition closed May 1, 2026 to create the 'first lifelong mental health platform.' Combines Spring Health's 50M covered lives and AI-enabled precision care with Alma's 120M+ lives through national and regional payer contracts and provider network. Combined entity projected to deliver nearly 10M mental health visits in 2026. April Koh remains Spring Health CEO; Harry Ritter continues as CEO of Alma operating within Spring Health.
• Bloom (Bloom's self-guided therapy platform)minorStrategic or Co-development Partner · 1 March 2024Spring Health acquired Bloom's self-guided therapy platform in March 2024 to bolster its offerings with advanced Cognitive Behavioral Therapy technologies.
• HighmarkflagshipStrategic or Co-development Partner · 1 January 2023Mental well-being partnership with Highmark (a major health plan) launched ~2024; research published April 2026 showed strong outcomes (51,000 members enrolled Year 1, 78.5% first-time connection to behavioral health, depression remission in ~4 appointments, anxiety in ~5). Joint plans to expand AI capabilities.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Lyra Health: Closest direct competitor — Lyra sells an employer mental health benefit combining therapy, coaching, and AI-enabled care navigation to large enterprise buyers, overlapping directly with Spring Health's core GTM and customer base.
• Modern Health: Direct competitor offering an employer-paid global mental health platform spanning therapy, coaching, and digital programs to mid-market and enterprise customers — direct head-to-head in Spring Health's primary segment.
• Headspace Health: Formed from the Ginger + Headspace merger, Headspace Health offers employer and payer mental health benefits combining on-demand coaching, therapy, and a consumer wellness app — comparable buyer base, distribution model, and potential 2026 IPO peer.
• Calm: Mental health and wellness platform selling employer B2B licenses and direct-to-consumer subscriptions; overlaps with Spring Health's wellness/meditation content side and competes for the same employee-benefits wallet.
• Big Health: Digital therapeutics company selling employer and health plan mental health products (Sleepio, Daylight) with outcomes-validated, measurement-based positioning closely mirroring Spring Health's ROI narrative.
• Talkspace: Publicly traded online therapy provider selling to both consumers and enterprise/B2B buyers; competes with Spring Health in the employer mental health benefit market and on virtual therapy delivery.
• BetterHelp: Largest direct-to-consumer online therapy network (Teladoc-owned); serves a similar end-user base as Spring Health's members and increasingly competes for the same out-of-network behavioral health spend.
• Cerebral: Digital mental health company offering therapy and medication management online — overlaps with Spring Health's medication management and therapy services from a more consumer-leaning model.
• Quartet Health: Mental health integration platform serving health plans and providers to coordinate behavioral and physical care; comparable buyer base (payers, ACOs) and outcomes-measurement focus to Spring Health's payer vertical.

Emerging players

• Meru Health: Digital mental health clinic offering therapist + psychiatrist + coaching programs sold to employers and health plans; an emerging player with meaningful but narrower product overlap in evidence-based digital therapy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/spring_health
• Facebookfacebook.com/springhealth
• LinkedInlinkedin.com/company/spring-health

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries3 records

Funding overview

Funding rounds7 records

Investors23 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spring Health