Volunteers of America Utah

What Volunteers of America Utah does

Volunteers of America Utah (VOA Utah) is a 501(c)3 nonprofit social services organization founded in 1986 and operating as an affiliate of the national Volunteers of America network. The organization delivers an integrated portfolio of homelessness, addiction treatment, and mental health services across the Salt Lake Valley, operating six fixed facilities including a 200-bed Women's Resource Center, a 50-bed Youth Resource Center (ages 15-22), a 16-bed Ballington House residential mental health facility, the Recovery on Redwood Men's Detox, the Center for Women and Children, and the Cornerstone Counseling and Family Counseling mental health clinics. Service delivery combines fixed-site intake with mobile homeless outreach teams (City Outreach Team, Library Engagement Team across eight Salt Lake City Library branches, and a Homeless Outreach Program) and school- and community-based prevention programming. VOA Utah also operates specialty clinical programs including Assertive Community Treatment (ACT), THRIVE IPS Supported Employment, PREP early-psychosis intervention for ages 14-26, and the Amplified Mentoring youth program.

Underlying technology is intentionally light: a standard web platform (voaut.org) supports online donations, client intake forms, and the online delivery of the court-ordered PRIME for Life DUI course via Coursestorm. No proprietary technology stack or AI/ML capability is disclosed, consistent with a human-intensive service model rather than a software product company.

Revenue mechanics are mixed and typical of a mid-sized human services nonprofit. Individual and corporate donations (including the Path Changers monthly recurring program), in-kind essential item donations ($1.2M in FY23/24; $2.4M via HOP in 2025), Medicaid reimbursements for behavioral health services, Salt Lake County and Salt Lake City government contracts, program fees (e.g., $185 per PRIME for Life participant), and passive donations via Smith's and Walmart grocery rewards programs collectively fund operations. Sliding fee scales and free services to qualifying clients limit direct client revenue extraction; go-to-market is community-led and referral-driven through schools, hospitals, libraries, courts, and the Homeless Connections Hotline (801-990-9999). In 2024–2025, VOA Utah served over 9,400 people annually with 350+ staff and 8,437 volunteers.

Name

Volunteers of America Utah

Legal name

Volunteers of America, Utah

Website

https://voaut.org

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

Volunteers of America Utah is a 501(c)3 nonprofit affiliate providing integrated homelessness, addiction, and mental health services to vulnerable populations across the Salt Lake Valley, operating six fixed facilities plus mobile outreach and serving over 9,400 people annually.

Ownership category

akta.pro rank

Product category

Social Services

NAICS

Temporary Shelters (624221), Community Housing Services (62422), Emergency and Other Relief Services (624230), Residential Mental Health and Substance Abuse Facilities (62322), Community Food Services (624210)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Substance Use Disorder Prevention & Recovery Services (BPAGACAE), Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

Keywords

• Homeless services
• Addiction treatment
• Mental health counseling
• Emergency shelter
• Nonprofit human services

Headquarters

HQ city

Salt Lake City

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Individual and Corporate Donations: Monetary donations from individuals and corporations via online portal, check, ACH, Venmo, stock transfer, Charitable IRA, and Donor Advised Funds. Monthly Path Changers program provides recurring revenue. Credit card processing fees of up to 6% apply.
2. In-Kind Donations: Essential items donated and distributed to clients. In fiscal year 23/24, VOA Utah received $1,200,000 in essential items. Donations are not revenue-generating but offset program costs.
3. Medicaid Reimbursement: Mental health and substance abuse treatment services billed to Medicaid. Salt Lake County funds Medicaid and Behavioral Health Services. Cornerstone Counseling accepts Medicaid and offers sliding fee scale for uninsured.
4. Grocery Rewards Programs: Smith's and Walmart rewards programs generate donations when cardholders link their cards to VOA Utah — no cost to donor.
5. Program Fees: PRIME for Life DUI course charged at $185 per participant. Non-qualifying detox clients charged a low-cost fee. Sliding fee scale applied for Cornerstone Counseling.
6. Government Grants and Contracts: Salt Lake County funding supports Medicaid and Behavioral Health Services. City of Salt Lake funds City Outreach Team partnership. Federal grants assumed.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Volunteers of America Utah operates emergency shelters, residential detoxification centers, outpatient mental health clinics, homeless outreach teams, and school-based prevention programs serving individuals and families experiencing homelessness, addiction, and mental illness in the Salt Lake Valley. Services include the 200-bed Geraldine E. King Women's Resource Center, 50-bed Youth Resource Center, Men's Detox at Recovery on Redwood, Center for Women and Children, Cornerstone Counseling Center, Family Counseling Center, Ballington House, and the THRIVE Supported Employment program.

Product overview

Volunteers of America Utah is a nonprofit social services organization offering a portfolio of interconnected programs across homelessness, addiction treatment, and mental health. The organization operates multiple shelter facilities (Women's Resource Center with 200 beds, Youth Resource Center with 50-bed emergency shelter), detoxification centers (Men's Detox and Center for Women and Children), mental health clinics (Cornerstone Counseling and Family Counseling Center), and specialty programs (Ballington House for men with co-occurring disorders, PREP for early psychosis, THRIVE employment program, Amplified Mentoring for youth). Prevention services include Botvin Life Skills Training, Living Skills, Voices, and Guiding Good Choices. The organization also operates Path Changers monthly giving program and engages over 8,000 annual volunteers. This is a service-delivery nonprofit rather than a technology product company.

Differentiator

Problem solved

Functional benefit

Brands

• Path Changers: Monthly donor program where individuals commit to recurring donations to support VOA Utah's programs for people experiencing homelessness, addiction, or mental health struggles.
• Recovery on Redwood
• Geraldine E. King Women's Resource Center
• Youth Resource Center
• Center for Women and Children
• Cornerstone Counseling Center
• Family Counseling Center
• Ballington House

Products and services

• Geraldine E. King Women's Resource Center Emergency shelter providing 200 beds to women experiencing homelessness in Salt Lake City, offering meals, clothing, hygiene items, laundry, showers, and a welcoming environment for companion animals.
• Homeless Outreach Program Connects individuals experiencing homelessness to housing, legal, and medical services by distributing food, water, hygiene supplies, clothes, shoes, and other essential materials via Homeless Outreach Team, City Outreach Team, and Library Engagement Team.
• Youth Resource Center Drop-in resource center and 50-bed emergency shelter for youth ages 15-22 experiencing homelessness, providing hot meals, showers, laundry, life-skills groups, housing and employment case management, on-site mental health services, legal aid, and mentorship.
• Men's Detoxification at Recovery on Redwood Social model residential center for men 18+ providing non-medical detox and withdrawal management services in a trauma-informed environment with up to 14-day stays, three meals daily, case management, medication-assisted treatment, and peer support.
• Center for Women and Children 14-day non-medical detox program for women 18+ allowing children age 10 and younger to stay overnight, featuring case management, three daily meals, outdoor areas, peer support, recovery groups, and an on-site garden.
• Cornerstone Counseling Center Mental health clinic providing addiction, mental health, trauma, and domestic violence treatment services with individual, group, and family counseling, integrated primary care through Midtown Community Health Center partnership, and on-site childcare.
• Family Counseling Center Counseling center in Murray providing mental health services, LGBTQ+ counseling, addiction services, couples and family counseling, with Spanish-speaking therapists available for clients as young as two years old.
• Ballington House 16-bed residential mental health facility for homeless men 18+ with serious mental illness and co-occurring disorders, providing 4-6 month average stay with wrap-around services including therapy, medication management, and skills development.
• Assertive Community Treatment (ACT) Hospital-without-walls model providing 24/7 comprehensive, flexible mental health treatment through a multidisciplinary team approach for Medicaid clients with serious mental illness.
• THRIVE Supported Employment Program Individual Placement and Support (IPS) model supported employment program helping individuals with mental illness obtain and maintain competitive employment using evidence-based practices, with employment specialists building partnerships with local employers.
• Amplified Mentoring Program (AMP) Youth mentoring program providing group and one-to-one mentoring for youth ages 10-17 in Salt Lake County through school partnerships and volunteer mentor matching for 9-month commitments.
• Prevention Services Evidence-based prevention programs including Botvin Life Skills Training, Living Skills Program, Voices, Guiding Good Choices, and PRIME for Life for youth and families in Salt Lake County, delivered in schools and community sites.
• PREP - Prevention and Recovery from Early Psychosis Early intervention program for youth and young adults ages 14-26 experiencing first episode psychosis or at clinical high risk, providing two years of no-cost community-based outpatient care including case management, therapy, and employment support.
• PRIME for Life DUI Class Online 16-hour alcohol and drug education program delivered in four weekly sessions for court-ordered individuals, taught by certified instructors in a judgment-free environment at $185 per participant.
• On-Site Child Care Services Drop-in childcare center within Cornerstone Counseling allowing parents to leave children during therapy appointments while receiving mental health, substance abuse, or domestic violence treatment.

Quantifiable outcome

• 72.68% treatment completion rate at Men's Detox (2024)
• +6 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Nine partnerships are on record, tiered core and minor.

• National Volunteers of AmericacoreStrategic or Co-development PartnerVOA Utah is an affiliate of the national Volunteers of America program, which employs nearly 16,000 individuals nationwide. The national affiliation provides shared values, brand recognition, and organizational infrastructure. Staff members share values of teamwork, inclusion, and integrity across the national network.
• Midtown Community Health CentercoreTechnology or IntegrationMidtown Community Health Center provides integrated primary care services on-site at Cornerstone Counseling Center. This partnership reduces barriers to needed care and facilitates connections to community resources for vulnerable individuals receiving mental health treatment.
• Salt Lake CitycoreStrategic or Co-development PartnerSalt Lake City partners with VOA Utah on the City Outreach Team, which provides services to unsheltered individuals experiencing homelessness in Salt Lake City Proper. The team creates a path to shelter, housing resources, and other crucial services.
• Salt Lake City Library SystemminorStrategic or Co-development PartnerVOA Utah's Library Engagement Team operates at Salt Lake City Library's eight branch locations. The team serves chronically unsheltered and low-income patrons, provides training for library staff on working with homeless individuals, and helps maintain the library as a safe, welcoming space for all.
• Salt Lake City School DistrictminorStrategic or Co-development PartnerSalt Lake City School District partners with VOA Utah for prevention programs including PRIME for Life for Youth, Botvin Life Skills Training, Living Skills, and Guiding Good Choices. Schools host programs and recruit participants.
• Local EmployersminorStrategic or Co-development PartnerTHRIVE Supported Employment Program builds partnerships with local businesses to place clients in competitive employment. Employment specialists advocate for clients and provide personalized assistance to match client strengths with employer needs.
• AmazonminorChannel Partner/ Reseller/ DistributorSix Amazon Wishlists enable donors to purchase and ship essential items directly to VOA Utah programs. Wishlists cover General Essential Needs, Homeless Outreach, Youth Resource Center, Women's Resource Center, Center for Women and Children, and Men's Detox.
• Smith's (Kroger)minorChannel Partner/ Reseller/ DistributorSmith's grocery rewards program allows cardholders to link their rewards card to VOA Utah, directing a portion of purchases to support the organization at no cost to the donor.
• WalmartminorChannel Partner/ Reseller/ DistributorWalmart rewards program allows shoppers to direct a portion of purchases to VOA Utah through linked rewards cards, providing passive donation revenue.

Scale indicators13 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• The Road Home: Salt Lake City-based nonprofit operating the largest emergency shelter in Utah and providing homeless services including housing placement, case management, and outreach. Directly comparable as a Salt Lake Valley shelter and homelessness services provider with overlapping client base.
• Catholic Community Services of Utah: Utah-wide nonprofit providing refugee services, housing and homelessness programs, food assistance, and mental health services. Directly comparable as a multi-service human services organization with overlapping homeless, food, and behavioral health programs in Salt Lake County.
• Rescue Mission of Salt Lake: Salt Lake City nonprofit providing emergency shelter, meals, addiction recovery programs, and transitional housing. Directly comparable as a faith-informed, integrated shelter and recovery services provider in the same Salt Lake Valley market.
• Odyssey House of Utah: Salt Lake City nonprofit providing residential and outpatient substance abuse treatment, mental health services, and housing programs. Directly comparable as a behavioral health and substance use disorder treatment provider serving overlapping populations in the Salt Lake area.
• Fourth Street Clinic / Wasatch Homeless Health Care: Salt Lake City nonprofit healthcare provider serving homeless and low-income individuals with medical, behavioral health, and pharmacy services. Directly comparable as a Salt Lake Valley safety-net provider integrating healthcare with homelessness and behavioral health programs.
• YWCA Utah: Salt Lake City nonprofit providing emergency shelter, housing, and counseling for women and families experiencing domestic violence and homelessness. Comparable as a Salt Lake Valley shelter and counseling provider serving overlapping women and family populations.

Broad incumbents

• United Way of Salt Lake: Regional funder and convener coordinating nonprofit services across Salt Lake County, including homelessness initiatives. Comparable as a broader human services ecosystem player that channels donations and coordinates funding across direct-service peers like VOA Utah.
• Volunteers of America (National): National parent affiliate of VOA Utah, one of the largest nonprofit human services organizations in the US operating housing, behavioral health, and veteran services across dozens of states. Comparable as the umbrella organization and broader portfolio operator with overlapping service categories and shared brand.

Regional players

• National Alliance on Mental Illness (NAMI) Utah: Utah state affiliate of NAMI providing mental health education, support groups, and advocacy. Comparable as a regional mental health support and advocacy organization addressing serious mental illness, overlapping with VOA Utah's behavioral health client base.
• Mental Health America of Utah: Utah nonprofit providing mental health education, screening, peer support, and advocacy. Comparable as a statewide mental health peer support and education provider serving overlapping populations with serious mental illness and substance use concerns.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/volunteers-of-america-utah
• Xx.com/voaut

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Volunteers of America Utah