Connections It Services

What Connections It Services does

Connections IT Services (cITs) is a Dallas-headquartered, founder-owned IT services and workforce solutions firm operating as a Certified Minority Women's Business Enterprise (MWBE) and Woman Owned Small Business (WOSB). Founded in 2012 by CEO Benica Brown (MBA, Ph.D) and Andrew Brown (Solutions Delivery Executive), the company employs 101-250 staff across 11 international offices spanning North America (Dallas, New York, Orlando, Ottawa, Zapopan), Europe (London), Asia (Chennai, Singapore), Central America (San Jose, Costa Rica), and Africa (Johannesburg), with wholly-owned legal entities in the UK, India, Singapore, Costa Rica, and South Africa. The firm delivers five integrated service lines: Workforce Solutions (contingent staffing, permanent placement, payroll pass-through, strategic sourcing), Near Shore/Off Shore staffing delivery, Value Add Reseller (VAR) hardware and software distribution, cITs Solutions managed IT services (networks, security, cloud, data analytics, wireless), and cITs Training (CompTIA and Cisco certification programs). Customer targets are mid-to-large businesses and Fortune 500 corporations across software, finance, transportation, healthcare, insurance, cable/media, and telecommunications, supplemented by HBCU talent-pipeline partnerships.

The business operates on a multi-revenue-stream professional services and reselling model. Revenue is generated through hourly bill rates on contingent staffing placements, custom-quoted permanent placement fees, employer-of-record pricing on payroll pass-through engagements, fixed-price or time-and-materials Statements of Work on managed services, hardware and software resale margins on authorized distribution partnerships, and per-course fees on technology certification training. Pricing is custom and quote-based for every engagement with no published rates. The go-to-market motion is consultative enterprise field sales targeting Fortune 500 and mid-to-large buyers, complemented by an e-commerce storefront for the VAR business and channel partnerships with Cisco, Riverbed, Lenovo, Microsoft, Plantronics, and Jabra. Customer-facing infrastructure includes a Bullhorn-powered staffing portal, an Intuit Workforce Payroll employee portal, and a TalentLMS learning management system.

Technical delivery relies on a partner-leveraged stack rather than proprietary platforms. Cisco Select Partner status supports both training delivery and VAR operations, CompTIA Authorized Partner status enables certification training, and authorized distributor relationships underwrite the global drop-ship VAR business. There is no disclosed proprietary AI/ML technology, no patents, and no proprietary software products; the firm operates as a services-led integrator leveraging partner-issued tools, vendor certifications, and credentialed instructors rather than building its own software IP. Ownership remains concentrated with the founding team, with no disclosed institutional investment, M&A activity, or external funding.

Name

Connections It Services

Legal name

Connections IT Services LLC

Website

https://connectionsitservices.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

51–100 employees

Short description

Connections IT Services is a Dallas-based, MWBE-certified workforce solutions and IT services firm founded in 2012, delivering contingent staffing, managed IT services, technology training, and authorized hardware/software resale to mid-to-large enterprises and Fortune 500 clients across nine countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Workforce Solutions - Contingent Staffing: Staffing services matching skills and experience with short and long-term engagements on an hourly basis
2. Permanent Placement: Recruiting support for permanent talent placement from worldwide resources
3. Payroll Pass Through: Employer/agent of record service for C2C subcontractors and independent contractors with customized pricing per client
4. Value Add Reseller - Hardware: Reselling hardware products including Cisco, Riverbed, Plantronics, Lenovo, and Jabra; offers upgrades, refresh, new purchases, services and warranties; drop ships globally
5. Value Add Reseller - Software: Reselling software products with global drop shipping capabilities
6. cITs Solutions Managed Services: Networks & Infrastructure, Information Security, Wireless & Mobile Computing, Data Analytics, and Cloud Infrastructure services delivered via Fixed Price or Time & Material Statement of Work
7. Technology Training: CompTIA and Cisco certification training for technology professionals and corporate clients; offered through CompTIA Authorized Partner and Cisco Select Partner programs

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Connections IT Services (cITs) is a Certified Minority Women's Business Enterprise that delivers IT workforce and technology solutions. Its core offerings span contingent staffing, permanent placement, payroll pass-through, and strategic sourcing, alongside managed IT services covering networks, information security, cloud, data analytics, and wireless/mobile. The firm also operates a Value Add Reseller (VAR) business reselling hardware and software from Cisco, Microsoft, Lenovo, Riverbed, Plantronics, and Jabra, and provides CompTIA and Cisco certification training.

Product overview

Connections IT Services (cITs) is a talent solutions and staffing organization offering an integrated portfolio of workforce and technology services. The core offering combines Workforce Solutions (contingent staffing, permanent placement, payroll pass-through, strategic sourcing) with managed IT services (cITs Solutions), technology training (cITs Training), and a Value Add Reseller program for hardware and software. Near Shore and Off Shore services provide geographic flexibility through nearshore locations (Mexico, Costa Rica, Canada) and offshore locations (India, Singapore, UK). The company operates as both a talent provider matching technology professionals to project engagements and as an authorized reseller of enterprise hardware (Cisco, Riverbed, Lenovo, Jabra, Plantronics) and software products with global distribution capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• cITs Solutions: Managed services offering including Networks & Infrastructure, Information Security Communication, Wireless & Mobile Computing Support, Data Analytics, and Cloud Infrastructure.
• cITs Training

Products and services

• Workforce Solutions Talent acquisition and workforce management services including contingent staffing (hourly-based short/long-term engagements), permanent placement from worldwide resources, payroll pass-through (employer/agent of record for C2C subcontractors), and strategic sourcing for hard-to-find talent, targeting mid-to-large and Fortune 500 organizations.
• cITs Solutions (Managed Services) Managed IT services delivered on Fixed Price or Time & Material Statement of Work engagements, covering Project Assessments, Talent Solutions, Design Solutions, Implementation Solutions, Networks & Infrastructure, Information Security Communication, Wireless & Mobile Computing Support, Data Analytics, and Cloud Infrastructure for enterprise clients.
• cITs Training Technology certification training programs including CompTIA classes (A+, Network+, Security+) delivered via the CompTIA Authorized Delivery Partner Program and Cisco certification training delivered as a Cisco Select Partner with CCIE-certified instructors, targeted at technology professionals and corporate workforce development.
• Value Add Reseller (Hardware & Software) Authorized reseller of hardware and software from Cisco (Select Partner), Riverbed, Plantronics, Lenovo (Business Partner), Jabra, and Microsoft; offers upgrades, refresh, new purchases, services, and warranties; drop ships globally from top three distributors worldwide, with categories covering Software, Systems, Networking, and Components.
• Near Shore – Off Shore Staffing Offshore and nearshore staffing services providing access to talent pools in Mexico, Costa Rica, and Canada (nearshore) and India, Singapore, and the UK (offshore) for cost optimization, time-zone collaboration, and delivery of contingent staffing, payroll pass-through, permanent placement, and strategic sourcing engagements.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• CiscocoreChannel Partner/ Reseller/ DistributorAuthorized Cisco Select Partner for reselling Cisco hardware and software products including networking equipment, with capabilities for upgrades, refresh, and new purchases with services and warranties support.
• Riverbed TechnologycoreChannel Partner/ Reseller/ DistributorAuthorized Riverbed Partner for reselling Riverbed hardware and software solutions.
• PlantronicsminorChannel Partner/ Reseller/ DistributorAuthorized Plantronics Partner for reselling Plantronics audio and collaboration equipment.
• LenovocoreChannel Partner/ Reseller/ DistributorAuthorized Business Lenovo Partner for reselling Lenovo business computers, laptops, and related hardware.
• JabraminorChannel Partner/ Reseller/ DistributorAuthorized Jabra Partner for reselling Jabra audio and video solutions.
• MicrosoftcoreChannel Partner/ Reseller/ DistributorMicrosoft partner for reselling Microsoft software and hardware products with dedicated Microsoft shop and login portal.
• CompTIAcoreStrategic or Co-development PartnerCompTIA Authorized Partner offering CompTIA classes through the Delivery Partner Program. Instructors are CompTIA Certified Technical Trainers providing certification training.
• Cisco (Training)coreStrategic or Co-development PartnerCisco Select Partner providing Cisco Certification Training. Instructors are CCIE certified Cisco Engineers working on various client projects.
• SAP AribaminorChannel Partner/ Reseller/ DistributorListed on SAP Ariba Network for B2B procurement connections and supplier discovery.
• Stand in the Gap FoundationminorStrategic or Co-development PartnerCSR partnership with ambassador support for the foundation's initiatives.
• Food Banks (Dallas/Fort Worth)minorOthersCSR partnership volunteering and donating to food banks for the homeless in the Dallas/Fort Worth area year-round.
• HBCU PartnershipscoreStrategic or Co-development PartnerPartnerships with Historically Black Colleges and Universities throughout North America to educate, train, and provide opportunities with Fortune 100 organizations.

Scale indicators3 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Insight Global: Large US-based IT and professional staffing firm providing contingent staffing, permanent placement, and managed services to Fortune 500 clients. Directly comparable to cITs' core Workforce Solutions and cITs Solutions offerings in customer segment, service mix, and delivery model.
• TEKsystems: IT staffing and services arm of Allegis Group providing contingent technical staffing, managed services, and consulting across networks, cloud, security, and data. Closest direct peer to cITs' combination of IT staffing plus managed services delivery.
• Kforce: US public IT and finance staffing firm offering contingent and permanent placement across technology skill sets. Comparable in size tier, customer mix (enterprise/ Fortune 1000), and service-line overlap with cITs' Workforce Solutions.
• Robert Half: Global staffing and consulting firm with a large technology placement practice plus Protiviti-managed services. Comparable in contingent staffing/permanent placement focus and enterprise customer base served.
• Hays: UK-listed global recruitment and workforce solutions firm with deep IT and enterprise technology practices. Comparable in permanent/contingent IT staffing, nearshore/offshore delivery, and Fortune 500 client base.
• Apex Systems: IT staffing and services firm owned by ASGN, focused on Fortune 1000 enterprise IT consulting and contingent workforce delivery. Closely comparable in customer segment, contingent staffing model, and managed-services adjacency.

Broad incumbents

• CDW: Large public value-added reseller of enterprise hardware and software (Cisco, Lenovo, Microsoft, Jabra) with managed services. Broader and much larger than cITs but directly comparable to the Value Add Reseller business line and many of the same vendor authorizations.
• Insight Enterprises: Global solutions integrator and VAR reselling enterprise hardware/software with services overlay. Comparable to cITs' Value Add Reseller division across Cisco, Lenovo, and Microsoft product lines and enterprise customer base.
• SHI International: Large private value-added reseller of enterprise IT hardware, software, and services. Comparable to cITs' Value Add Reseller line and to the integrated managed-services-plus-resale model cITs aspires to via cITs Solutions.
• Wipro: Global IT services and consulting major with extensive nearshore/offshore delivery and large managed services practice. Comparable in offshore delivery model and enterprise IT services scope to cITs' broader footprint and cITs Solutions offering.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ConnectionsITServices

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connections It Services