Conduit Health

What Conduit Health does

Conduit Health operates a vertically-integrated platform that combines telehealth consultations, insurance authorization, and Durable Medical Equipment (DME) fulfillment into a single workflow, targeting Medicare and Medicaid patients who need insurance-covered home medical supplies. The company serves three primary customer segments: individual Medicare/Medicaid patients via a direct-to-consumer website and phone intake, healthcare partner organizations (home care agencies, case managers, care coordinators) through a B2B2C channel, and caregivers acting on behalf of family members. Services are provided at no out-of-pocket cost to patients, with Conduit acting as a DME supplier billing Medicare Part B, Medicaid, Medicare Advantage, and commercial plans directly for covered items including incontinence supplies, mobility equipment (wheelchairs, walkers, rollators), and home safety devices (shower chairs, grab bars, commodes).

Name

Conduit Health

Legal name

Conduit Health, Inc.

Website

https://conduithealth.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

Conduit Health is a vertically-integrated telehealth platform connecting Medicare and Medicaid patients to licensed clinicians for prescriptions and delivering insurance-covered durable medical equipment. Its CareOS AI automates insurance authorization and fulfillment, serving 50,000+ patients via 200+ healthcare partners.

Ownership category

akta.pro rank

Product category

Telehealth Durable Medical Equipment (DME) Services

NAICS

Home Health Equipment Rental (532283), Health Care and Social Assistance (62)

SIC

Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)

akta.pro primary industry

Durable Medical Equipment (DME) & Home Health Distribution (CRAOAHAF)

akta.pro secondary industry

Durable Medical Equipment (DME) Sales & Rentals (HSABAKAA)

Keywords

• Telehealth DME access
• Durable medical equipment
• Insurance-covered supplies
• Telehealth prescriptions
• Post-acute care services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Insurance Reimbursement (Medicare/Medicaid DME): Revenue derived from insurance payments for Durable Medical Equipment (DME) and covered medical supplies. Company acts as a DME supplier billing Medicare Part B and Medicaid directly. Services are 100% covered for eligible patients with no out-of-pocket costs.
2. Future expansion into additional covered benefits: Plans to expand beyond DME into medically-tailored meals, home modifications, and non-emergency medical transportation - all insurance-covered services that create new revenue streams.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Conduit Health operates a vertically-integrated platform that combines telehealth clinician consultations, AI-powered insurance authorization (via CareOS), and direct fulfillment of insurance-covered durable medical equipment (DME) such as incontinence supplies, mobility equipment, and home safety devices to Medicare and Medicaid patients' homes. The company serves as a DME supplier, billing Medicare Part B, Medicaid, Medicare Advantage, and commercial plans directly, providing 100% covered supplies with no out-of-pocket cost to eligible patients.

Product overview

Conduit Health operates as a vertically-integrated platform combining clinical care, insurance authorization, and medical supply fulfillment. The core product is CareOS, an agentic AI authorization engine that predicts insurance outcomes and automates verifications, submissions, and follow-ups. The platform integrates telehealth consultations (licenced clinicians write prescriptions via phone/video), insurance navigation for Medicare/Medicaid, and direct fulfillment of medical supplies (incontinence products, mobility equipment, home safety devices) delivered monthly to patients' doors. Partner organizations can place orders through a dedicated portal for their patients at no cost. Since launching publicly in late 2024, the company has served 50,000+ patients across 100+ health plans covering nearly 90 million lives.

Differentiator

Problem solved

Functional benefit

Brands

• CareOS: AI-powered agentic authorization and reimbursement engine that predicts insurance outcomes in real time, handles verifications, submissions, and follow-ups for Durable Medical Equipment procurement.

Products and services

• Conduit Health Telehealth Services Licensed clinician telehealth consultations delivered via phone or video call to write prescriptions for insurance-covered medical supplies, eliminating the need for patients to visit a doctor separately. Available to Medicare and Medicaid patients at no cost.
• Insurance-Covered Medical Supply Fulfillment
• CareOS AI Authorization Platform Agentic AI platform for insurance authorization and reimbursement that autonomously handles eligibility verification, prior authorizations, payer rule navigation, submissions, and follow-ups. Predicts coverage outcomes in real time using models trained on over 50,000 patient interactions and claims, and underpins Conduit Health's vertically-integrated clinical-authorization-fulfillment workflow.
• Insurance Authorization and Navigation Service End-to-end insurance authorization service that handles eligibility verification, prior authorizations, payer rule compliance, and claims processing for Medicaid, Medicare, and Medicare Advantage plans on behalf of patients, removing the need for patients or partners to manage paperwork.
• Conduit Health Partner Portal

Quantifiable outcome

• Delivered supplies to over 50,000 patients in under 16 months since late 2024 launch
• +4 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature3 records

Partnerships

One partnership is on record.

• Auth0core infrastructureTechnology or IntegrationConduit Health uses Auth0 (now part of Okta) for customer identity and authentication management. Users log in via prod-conduit.us.auth0.com for the patient/clinician portal. Auth0 provides secure authentication with 12-hour token expiration and standard OAuth2 protocols.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Better Health: D2C platform for urology, incontinence, and ostomy supplies with telehealth consultations and insurance-covered fulfillment; competes head-to-head in Medicare-covered chronic care supplies.
• Tomorrow Health: Direct competitor building a tech-enabled platform for home medical equipment with insurance navigation and fulfillment, targeting similar Medicare/Medicaid patients and home health partners.

Broad incumbents

• AdaptHealth: One of the largest publicly traded DME distributors in the U.S. with broad product portfolio and national footprint; comparable on DME fulfillment but lacks Conduit's AI-driven telehealth authorization stack.
• Lincare: Major U.S. provider of respiratory therapy, DME, and home health services with deep payer relationships; serves overlapping patient population but operates a traditional, non-tech-integrated model.
• Byram Healthcare: Specialty distributor of DME including incontinence, urology, ostomy, and wound care supplies billed through Medicare and commercial insurance; overlapping product mix and patient demographics.
• Rotech Healthcare: National DME provider focused on respiratory, sleep therapy, and home medical equipment; comparable on DME categories and payer mix but lacks integrated telehealth authorization layer.
• Apria Healthcare (Owens & Minor): National DME and home respiratory provider acquired by Owens & Minor; offers overlapping product categories and serves similar Medicare patient base through traditional channels.

Others

• Eligible (Stedi): Healthcare API and automation platform for insurance eligibility, prior authorization, and claims; comparable in the payer-navigation and authorization automation layer that powers Conduit's CareOS.

Emerging players

• CareCentrix: Manages post-acute and home-based care services for health plans, including DME and home health coordination; comparable in payer-side care navigation and post-acute workflows.
• MedArrive: Tech-enabled platform connecting home-based care services (including in-home assessments and supplies) to Medicare populations; overlaps with Conduit's home-based, payer-aligned service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/conduithealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conduit Health