What Telzio does

Telzio, Inc. is a privately held, Los Angeles-based provider of cloud-based business phone systems (VoIP), founded in 2013 and operating with 11–50 employees. The platform delivers a unified communications suite — including a visual Call Flow Designer, Phone Menus, Call Queues, Call Forwarding, scheduling/time filters, SMS/MMS, virtual fax, voicemail, call recording, local/toll-free/international numbers, number porting, custom caller ID, online administration dashboards, unlimited users with role-based permissions, and call center reporting — accessible via a web browser, a mobile app, and SIP-enabled desk phones. The platform is SOC2 Type 1, GDPR, and HIPAA compliant, and the company markets mission-critical reliability, claiming flawless uptime year over year for emergency-services customers.

Telzio sells primarily to small businesses, with explicit vertical focus on healthcare (including therapy practices) and emergency-services organizations such as ambulance, fire, and police dispatch. Its go-to-market is a hybrid self-serve plus assisted-sales model: customers can sign up for a free trial and self-provision, while enterprise and SMB buyers can engage dedicated account managers, schedule demos, and receive personalized onboarding. Distribution is amplified by a Telzio Partner Program (reseller channel), a separate Referral/Affiliate Program, and an e-commerce hardware shop at shop.telzio.com that sells preconfigured desk phones, conference phones, and accessories.

The business model is usage-based subscription with unlimited users and all premium features included from day one, supplemented by hardware resale revenue. Pricing is not publicly disclosed; customers obtain custom quotes through the sales team after a free trial. No funding rounds, parent entities, subsidiaries, or major executive changes are recorded in the source data, indicating an independently operated, founder-led company that has reached operational maturity on cash flow rather than external capital.

Name

Telzio

Legal name

Telzio, Inc.

Website

https://telzio.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Telzio provides cloud-based VoIP phone systems for small businesses, healthcare providers, and emergency-services organizations. Its web-based platform delivers call routing, messaging, phone numbers, and unlimited-user administration under a usage-based subscription model with HIPAA, SOC2, and GDPR compliance.

Ownership category

akta.pro rank

Product category

Cloud Communications

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industries

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Voice Calling (VoIP) Apps (BPAMACAC), Telehealth Contact Center, Virtual Front Desk & Messaging (HLALAKAG)

Keywords

• Cloud phone system
• Business VoIP
• Cloud telephony
• Unified communications
• Business phone service

Headquarters

HQ city

Los Angeles

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Cloud Phone Service Subscription: Usage-based model with unlimited users and enterprise features included from day one. Scales with usage and business needs.
2. Hardware Sales: Optional desk phones, conference phones, headsets, and accessories sold through shop.telzio.com

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Telzio provides a cloud-based business phone system (VoIP) that enables companies to manage calling, messaging, and phone numbers through a web-based platform without requiring on-premises hardware. The service bundles unlimited users with 100+ features including mobile/web/desk calling, visual call flow designer, call queues, phone menus, SMS/MMS, voicemail, call recording, virtual fax, and local/toll-free/international phone numbers on a usage-based subscription. The platform is SOC2 Type 1, HIPAA, and GDPR compliant and serves as mission-critical infrastructure for emergency services.

Product overview

Telzio offers a unified cloud-based business phone system (VoIP) that integrates call management, messaging, and phone number services into a single platform. The core offering consists of the Cloud Phone System with built-in features including Mobile App, Web Phone, and support for Desk Phones for calling; Call Flows, Phone Menus, Call Queues, Call Forwarding, and Scheduling for call routing; SMS/MMS Texting, Virtual Fax, Voicemail, and Call Recording for messaging; and Phone Numbers (Local, Toll-Free, International), Number Porting, and Custom Caller ID for number management. Administration is handled through the Online Dashboard with Unlimited Users licensing and Roles & Permissions access controls. Call Logs & Reporting and Call Center View provide analytics and supervisor oversight. All features are included from day one with no per-feature add-ons required. The platform also offers a companion hardware shop for IP phones, conference phones, wireless phones, headsets, and accessories.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud Phone System Cloud-based business phone service (VoIP) for companies to manage calling, messaging, and phone numbers through a web-based platform without requiring on-premises hardware. Includes unlimited users, mobile/web/desk calling options, visual call flow designer, call queues, phone menus, SMS/MMS texting, voicemail, call recording, virtual fax, and local/toll-free/international phone number management on a usage-based subscription. Targeted at small businesses, healthcare providers, enterprise contact centers, emergency services, and nonprofits.
• IP Phones & Hardware Preconfigured physical IP desk phones, conference phones, wireless phones, headsets, and networking equipment sold separately through Telzio's online shop for customers that prefer traditional desk-based calling hardware alongside the cloud platform.

Quantifiable outcome

• 52%+ monthly cost reduction
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Two partnerships are on record, tiered minor.

• Telzio Partner ProgramminorChannel Partner/ Reseller/ DistributorReseller program for partners who resell Telzio cloud phone services to their customers
• Telzio Referral ProgramminorGTM or Marketing PartnerAffiliate referral program for partners who refer new customers to Telzio

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• GoTo (GoToConnect): GoToConnect (formerly Jive) delivers cloud PBX, video, and messaging for SMBs and mid-market. It is a directly comparable VoIP/UCaaS competitor to Telzio.
• Zoom (Zoom Phone): Zoom Phone is the cloud telephony arm of Zoom, offering VoIP services integrated with Zoom Meetings. It is a direct competitor to Telzio, especially as enterprises consolidate communications on Zoom.
• RingCentral: RingCentral is a leading cloud UCaaS provider offering cloud PBX, messaging, video, and contact center to businesses of all sizes. It is a direct competitor to Telzio in the SMB and enterprise VoIP market.
• 8x8: 8x8 provides cloud voice, video, chat, and contact center as an integrated UCaaS platform. It directly competes with Telzio across SMB and enterprise segments with similar feature breadth.
• Nextiva: Nextiva is a UCaaS provider focused on SMBs and mid-market, offering VoIP, messaging, and CRM-integrated communications. It targets the same SMB-first customer profile as Telzio.
• Ooma: Ooma provides cloud-based VoIP phone systems for small businesses and consumers, including the Ooma Office platform. It is a direct peer in the SMB cloud phone system category.
• Dialpad: Dialpad offers AI-powered cloud communications including voice, messaging, and contact center. It competes with Telzio in the SMB-to-enterprise VoIP space, particularly with self-service onboarding.
• Vonage (Ericsson): Vonage provides cloud communications, UCaaS, and CPaaS APIs for businesses and developers. Its UCaaS offering directly overlaps with Telzio's cloud phone system for SMBs and enterprises.
• Grasshopper: Grasshopper provides virtual phone systems for small businesses and solopreneurs. It is a close SMB-focused peer to Telzio, addressing the same self-serve small business phone system need.

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone is the voice component of the broader Microsoft Teams collaboration suite, often bundled with Microsoft 365. It is a broad incumbent competitor putting pressure on standalone VoIP players like Telzio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/telzio
• Xx.com/telzio
• Facebookfacebook.com/telzio

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telzio