Dialpad
Dialpad is an AI-powered customer experience platform unifying business communications, contact center, sales engagement, and autonomous AI agents. Built on proprietary DialpadGPT trained on over 11 billion minutes of business conversations, it serves 40,000+ enterprise and mid-market customers globally.
- Company typePrivate
- Founded2011
- HeadquartersSan Ramon, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Dialpad does
Dialpad is an AI-powered customer experience platform combining unified communications, contact center, sales engagement, and autonomous AI agent capabilities into a single product suite. The portfolio consists of five core offerings: Dialpad Connect (UCaaS for business communications), Dialpad Support (CCaaS for contact center operations), Dialpad Sell (sales engagement), Dialpad AI Agents (autonomous voice and digital agents), and Dialpad AI (the cross-product AI layer). The company serves over 40,000 enterprise and mid-market business customers across verticals including telecommunications, financial services, healthcare, insurance, retail, real estate, sports, and professional services, with named customers spanning T-Mobile, RE/MAX, Motorola Solutions, the Florida Panthers, and the San Antonio Spurs. Dialpad is headquartered in San Ramon, California, with additional offices in the United States, Canada, the United Kingdom (London is the EMEA regional HQ at 32,000 sq ft), Japan (Tokyo, the fastest-growing market), and Australia.
The platform is built on DialpadGPT, a proprietary large language model trained on over 11 billion minutes of business conversation data, combined with proprietary speech, intent, and task models and leading third-party LLMs in a model-mix architecture. The technology stack processes more than 1.2 billion AI-enabled call minutes daily and powers features including real-time transcription, AI Live Coach (real-time agent coaching), AI CSAT (inferred satisfaction scoring on 91% of calls), AI Scorecards (automated QA), AI Playbooks (guided sales workflows), AI Recaps (post-call summaries), and Custom Moments (real-time triggers). Since October 2025, the company has shipped the Agentic AI Platform — Skill Mining, Proving Ground, Agent Studio, and Guardian — enabling autonomous resolution of up to 70% of customer service requests. The company maintains compliance posture across SOC 2 Type II, ISO 27001/27017/27018, HIPAA, GDPR, CCPA, and ITAR, supporting deployments in regulated industries and federal agencies.
Dialpad operates a hybrid go-to-market model combining direct enterprise sales, channel partners, and self-service. Subscription pricing spans $15–$25/user/month for Dialpad Connect, $80–$150/user/month for Dialpad Support, and $39–$95/user/month for Dialpad Sell, with custom pricing for AI Agents now available under a consumption-based per-conversation model. Approximately 80% of global business flows through channel partners, anchored by a January 2026 global distribution agreement with TD SYNNEX covering North America, Europe, Asia-Pacific, and Latin America, supplemented by marketplace listings (Google Cloud Marketplace), managed services partners (Kordia in New Zealand), and a 14-day free-trial self-service motion. Dialpad is a privately held company that has raised approximately $449 million across nine disclosed venture funding rounds since inception in 2011, with backers including Andreessen Horowitz, Google Ventures, SoftBank, ICONIQ Growth, OMERS Growth Equity, T-Mobile Ventures, and Amasia.
Dialpad firmographics
Firmographics- Name
- Dialpad
- Legal name
- Dialpad, Inc.
- Website
- https://dialpad.com
- Company type
- Private
- Founded year
- 2011
- Headcount range
- 1,001–5,000 employees
- Short description
- Dialpad is an AI-powered customer experience platform unifying business communications, contact center, sales engagement, and autonomous AI agents. Built on proprietary DialpadGPT trained on over 11 billion minutes of business conversations, it serves 40,000+ enterprise and mid-market customers globally.
- Ownership category
- akta.pro rank
Dialpad industry classification
Industry- Product category
- AI-Powered Unified Communications and Contact Center (UCaaS/CCaaS)
- NAICS
- Telecommunications (517)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Dialpad is headquartered
LocationHeadquarters
- HQ city
- San Ramon
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
Dialpad business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Dialpad Connect (Business Communications): Subscription-based pricing for unified communications platform including calling, messaging, and meetings with built-in AI. Offered in Standard, Pro, and Enterprise tiers with annual or monthly billing options
- Dialpad Support (Contact Center): Subscription-based pricing for contact center platform with AI-powered features. Offered in Essentials, Advanced, Premium, and Enterprise tiers with workforce management add-on available
- Dialpad Sell (Sales Outreach): Subscription-based pricing for AI-powered sales platform with playbooks, coaching, and CRM integrations. Offered in Essentials and Advanced tiers
- Dialpad AI Agents: Autonomous AI agents for voice and digital automation. Pricing available through sales contact only
- Consumption-based Per-Conversation Pricing: Dialpad is shifting from traditional seat-based pricing to consumption-based per-conversation pricing model to address customer concerns around cost predictability and total cost of ownership
- Workforce Management Add-on: Additional workforce management capabilities including forecasting, scheduling, and adherence, available as add-on to contact center plans
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Standard - Basic business communications with AI |
| Subscription | Annual | Pro - Enhanced features for growing teams |
| Subscription | Multi-year contract | Enterprise - Custom pricing for large organizations |
| Subscription | Annual | Support Essentials - Entry-level contact center |
| Subscription | Annual | Support Advanced - Mid-tier contact center with AI |
| Subscription | Annual | Support Premium - Full-featured contact center |
| Subscription | Annual | Sell Essentials - Entry-level sales platform |
| Subscription | Annual | Sell Advanced - Full sales intelligence platform |
| Subscription | Multi-year contract | AI Agents - Autonomous AI customer service |
Go-to-market motion4 records
Distribution channels7 records
Marketing channels11 records
Dialpad product offering
Product offeringCore offering
Dialpad sells an AI-powered customer experience platform that combines unified communications (UCaaS), contact center (CCaaS), sales engagement, and autonomous AI agents in a single cloud stack. Its flagship products include Dialpad Connect for business communications, Dialpad Support for contact center operations, Dialpad Sell for sales outreach, and Dialpad AI Agents for autonomous customer service resolution, all built on the proprietary DialpadGPT large language model trained on over 11 billion minutes of business conversations.
Product overview
Dialpad is an AI-powered customer experience platform that combines a unified communications platform (UCaaS) with a contact center platform (CCaaS) and a proprietary AI layer. The core portfolio consists of five primary products: Dialpad Connect (business communications unifying calling, messaging, and meetings), Dialpad Support (AI-powered contact center for customer support teams), Dialpad Sell (sales outreach solution with in-call coaching), Dialpad AI Agents (autonomous voice and digital AI agents), and Dialpad AI (the cross-platform AI engine powering real-time transcription, coaching, summaries, and insights across all products). These products share the Dialpad AI layer which includes branded features such as AI Recaps, AI CSAT, AI Scorecards, AI Playbooks, AI Live Coach, AI Transcription, and Custom Moments. Dialpad's Agentic AI Platform — comprising Skill Mining, Proving Ground, Agent Studio, and Guardian — extends the platform to autonomous agent deployment and governance. The portfolio also incorporates acquired assets including Surfboard (workforce management), Koopid (omnichannel CX), and Kare Knowledgeware (knowledge management). Dialpad has transitioned from a UCaaS/CCaaS vendor to a full-stack agentic AI platform, with its AI built on proprietary DialpadGPT trained on over 11 billion minutes of business conversations.
Differentiator
Problem solved
Functional benefit
Products and services
- Dialpad Connect
Quantifiable outcome
- 20% reduction in average handle time for contact center customers
- +11 more outcomes
Companies that use Dialpad
Customer profileNamed customers12 records
Segments8 records
Ideal customer profiles3 records
Dialpad technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration23 records
AI capability13 records
Feature14 records
Dialpad partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core, regional and minor.
- NovelVoxcoreExpanded technology partnership to power Agentic AI capabilities for regulated customer interactions in healthcare, banking, and credit unions. The partnership enables NovelVox to integrate Dialpad Support and Dialpad Connect with business-critical applications and systems of record required in regulated environments. A U.S.-based credit union has already been secured as a customer win, validating demand for AI-driven industry-specific workflows.
- Google (Gemini Enterprise)coreIntegration with Google's Gemini Enterprise for Google Workspace announced June 2026, making Dialpad's transcripts and conversation intelligence accessible within Gmail, Docs, and Chat through plain language prompts. The integration addresses Gartner data showing 79% of seller opportunity-related data is never entered into CRM systems, surfacing customer interaction history directly where teams work. Select customers receive access at no additional cost with general availability planned for end of Q2 2026.
- EvolvedregionalEvolved received Dialpad's Innovative Partner of the Year award for their work on Evolved Automate, an integration platform that connects communication platforms with business systems. Built seamless integration between Dialpad and Vincere CRM for a recruitment company, improving efficiency and productivity.
- TD SYNNEXcoreGlobal distribution partnership announced January 22, 2026 enabling TD SYNNEX's network of resellers and managed service providers to distribute Dialpad's AI-powered unified communications, contact center platform, and agentic AI tools across North America, Europe, Asia-Pacific, and Latin America. Partnership aims to capture share in the $50B+ UCaaS/CCaaS sector and expand Dialpad's reach beyond direct sales into TD SYNNEX's channel ecosystem.
- ARGminorARG, Inc. participates on Dialpad's advisory board to influence product roadmaps and identify emerging technologies. This strategic involvement provides ARG's clients with early visibility into innovative solutions and competitive advantages in AI-powered customer experience tools.
- KordiaregionalKordia appointed as a Managed Services Partner to deliver AI-powered contact centre solutions in New Zealand. Partnership enables local businesses to access Dialpad's AI capabilities with Kordia providing support in setup, integration, and ongoing assistance.
- VerintcorePartnership to resell workforce management solutions, integrating Dialpad's AI-driven platform with Verint's enterprise-grade Open Platform to improve contact center operations. The integration enables real-time data synchronization, compliance automation, and increased workforce capacity, supporting large and mid-size organizations.
- Google Cloud MarketplacecoreDialpad's AI-powered communications platform became available on Google Cloud Marketplace, making Dialpad Connect and contact center solutions accessible to millions of Google Cloud users. Google Cloud customers can purchase Dialpad using Google Cloud credits and integrate with Gmail, Calendar, and other Google Workspace applications.
- SurfboardcoreSurfboard, a UK-based cloud-native workforce management platform founded in 2021, was acquired by Dialpad in October 2024. The acquisition integrates workforce management capabilities including scheduling, forecasting, and analytics into Dialpad's AI-powered communications platform to enhance contact center solutions.
- HubSpotcoreIntegration with HubSpot enabling call management, SMS logging, automated ticket creation, contact management, and AI-powered workflows within the CRM system. Supports Agentic AI system for automated CRM interactions to reduce manual data entry.
- SalesforcecoreIntegration with Salesforce to enhance AI-powered customer relationship management workflows, native calling, and real-time customer insights. Integration enables automatic activity logging, AI coaching, and advanced sales features.
- KoopidcoreKoopid, an AI-driven omnichannel customer experience platform, was acquired by Dialpad in October 2021 to enhance contact center solutions and improve digital engagement and personalization across multiple channels, supporting hybrid work environments.
- Kare KnowledgewarecoreKare Knowledgeware, a CX platform enhancing workflow, knowledge management, and analytics, was acquired by Dialpad in September 2021 to improve conversational AI and self-service capabilities. The integration aims to automate responses, reduce support traffic, and increase online revenue.
Scale indicators20 records
Recent moves6 records
Expansion highlights8 records
Dialpad competitors and assessment
Company assessmentDirect peers
- RingCentral: Direct cloud UCaaS+CCaaS competitor offering RingCentral Contact Center alongside its flagship business communications platform, competing head-to-head with Dialpad Connect, Support, and Sell for mid-market and enterprise deals.
- Five9: Pure-play CCaaS competitor focused on cloud contact center with AI-driven features (Five9 Genius AI), competing most directly with Dialpad Support across enterprise and mid-market customer experience deployments.
- 8x8: UCaaS+CCaaS competitor bundling voice, video, contact center, and CPaaS in one cloud platform; competes with Dialpad Connect/Support in mid-market and increasingly in enterprise AI communications.
- Talkdesk: AI-native cloud CCaaS competitor with comparable agentic AI and vertical-specific contact-center offerings, frequently benchmarked alongside Dialpad Support for AI-driven customer experience.
Broad incumbents
- Genesys: Large incumbent CCaaS/contact-center platform with deep enterprise and BPO penetration; serves as the dominant contact-center stack that Dialpad challenges in enterprise deals, and is also an alumni network for multiple Dialpad executives (e.g., Chief Customer Officer David Sudbey).
- NICE: Broad incumbent in CCaaS, workforce engagement management, and CX analytics via NICE inContact and CXone; competes with Dialpad across contact center, WFM (Verint partnership overlap), and AI customer experience.
- Zoom: Ubiquitous UCaaS incumbent that has expanded into Zoom Contact Center and AI Companion; competes with Dialpad Connect in unified communications and increasingly in CCaaS/AI sales enablement.
- Cisco (Webex): Broad UCaaS/CCaaS incumbent via Webex Contact Center and Webex AI, bundled with Cisco networking and collaboration; competes with Dialpad in enterprise voice, contact center, and AI-powered customer experience.
Emerging players
- Cresta: Emerging AI-native contact center platform focused on real-time agent assist, generative AI, and AI agents; competes most directly with Dialpad's AI layer (AI Live Coach, AI Agents) rather than the full UCaaS bundle.
- ASAPP: AI-native customer experience platform offering generative AI agent assist, voice bots, and AI Agents for enterprise contact centers; overlaps with Dialpad's Agentic AI Platform and AI CSAT capabilities in regulated enterprise verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Dialpad social profiles
Digital presenceDialpad compliance and trust
Trust signalCompliance13 records
Dialpad financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dialpad leadership team
Management profileNumber of profiles
Profiles9 records
Dialpad subsidiaries and ownership
Company hierarchySubsidiaries1 record
Dialpad funding detail
Funding detailFunding overview
Funding rounds9 records
Investors20 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dialpad M&A and investment
M&A and investmentM&A6 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dialpad
What does Dialpad do?
Dialpad sells an AI-powered customer experience platform that combines unified communications (UCaaS), contact center (CCaaS), sales engagement, and autonomous AI agents in a single cloud stack. Its flagship products include Dialpad Connect for business communications, Dialpad Support for contact center operations, Dialpad Sell for sales outreach, and Dialpad AI Agents for autonomous customer service resolution, all built on the proprietary DialpadGPT large language model trained on over 11 billion minutes of business conversations.
Is Dialpad a public or private company?
Dialpad is a private company. It is classified as venture growth investor backed.
When was Dialpad founded?
Dialpad was founded in 2011. It employs 1,001 to 5,000 people.
Where is Dialpad based?
Dialpad is headquartered in San Ramon, United States, in the North America region.
How does Dialpad make money?
Six revenue lines are on record. Dialpad Connect (Business Communications) is the primary driver. The others are dialpad Support (Contact Center), dialpad Sell (Sales Outreach), dialpad AI Agents, consumption-based Per-Conversation Pricing and workforce Management Add-on.
Who are Dialpad's main competitors?
Direct peers on record are RingCentral, Five9, 8x8 and Talkdesk. Broad incumbents are Genesys, NICE, Zoom and Cisco (Webex). Emerging players are Cresta and ASAPP.
Does Dialpad have an API?
Yes. Dialpad offers a public API with documented terms of service, enabling developers to build custom integrations and automate workflows. The API supports data access, user management, call control, and integrations with Linked Services. Developers can submit content through the API, and Dialpad processes this data to provide, secure, and improve the API and related services. The platform supports webhook-based event notifications and requires OAuth or API key authentication. Open API and custom integration capabilities are listed as part of the Developer Platform. Developer documentation is at developers.dialpad.com/docs.
What industry is Dialpad in?
Dialpad's product category is AI-Powered Unified Communications and Contact Center (UCaaS/CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 517 and its SIC code is 7372.