Nexon Asia Pacific
Nexon Asia Pacific is an Australian digital consulting and managed services provider that designs, deploys and manages enterprise technology — spanning Genesys Cloud contact center, Microsoft Dynamics 365, Azure, ServiceNow, cybersecurity and networking — for mid-market enterprises, government agencies and non-profits across Australia and New Zealand.
- Company typePrivate
- Founded2000
- HeadquartersSydney, Australia
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Nexon Asia Pacific does
Nexon Asia Pacific Pty Ltd is an Australian-headquartered digital consulting and managed services provider founded in 2000, serving mid-market enterprises, government agencies, non-profits and regulated-vertical organisations across Australia and New Zealand. The company operates from offices in Sydney, Brisbane and Melbourne with regional APAC coverage, and has assembled its capability set through seven acquisitions completed between 2017 and 2022 — most notably Computer Systems Australia (2021), Equate Technologies (2021) and Liveware Solutions (2022) — alongside organic build-out of DevOps, cybersecurity, customer experience and unified communications practices.
Nexon's core technology stack is built around enterprise platforms from a tightly curated vendor ecosystem: Genesys Cloud for contact center and customer experience, Microsoft Dynamics 365 (including Business Central ERP via Liveware) for ERP/CRM, Microsoft Teams for unified communications, Microsoft Azure and AWS for cloud infrastructure, ServiceNow for enterprise service management, and Fortinet/F5 Networks for cybersecurity and networking. Layered on top are proprietary frameworks such as the Platform Implementation Framework (PIF) for ServiceNow deployments and a portfolio of sub-brands (Nexon Accelerate, Amplify, Guardian, Xperience, Cyber, Absolute) that segment the go-to-market by customer outcome.
The business model combines recurring managed services contracts with project-based professional services and software/platform resale of vendor licenses and subscriptions. Pricing is entirely quote-based with no public rate card, and engagements typically run on multi-year terms. Distribution is through direct enterprise field sales teams augmented by Microsoft and Genesys channel partner programs, with marketing anchored on the corporate website, vendor co-marketing, industry events and customer case studies spanning financial services, education, healthcare, government and non-profit verticals.
Nexon Asia Pacific firmographics
Firmographics- Name
- Nexon Asia Pacific
- Legal name
- Nexon Asia Pacific Pty Ltd
- Website
- https://nexon.com.au
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Nexon Asia Pacific is an Australian digital consulting and managed services provider that designs, deploys and manages enterprise technology — spanning Genesys Cloud contact center, Microsoft Dynamics 365, Azure, ServiceNow, cybersecurity and networking — for mid-market enterprises, government agencies and non-profits across Australia and New Zealand.
- Ownership category
- akta.pro rank
Where Nexon Asia Pacific is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Nexon Asia Pacific business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed Services: Recurring managed services contracts providing ongoing monitoring, support, optimization, and management of enterprise technology infrastructure and applications. Represents the core recurring revenue base.
- Professional Services: Implementation, deployment, customization, and consulting services for enterprise software platforms including Microsoft Dynamics 365, Genesys Cloud, and ServiceNow. Typically project-based or milestone-based billing.
- Software and Platform Resale: Resale of software licenses and SaaS subscriptions including Microsoft Azure, Microsoft 365, Genesys Cloud, AWS, Fortinet, F5 Networks, and ServiceNow platforms to enterprise clients as part of integrated solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based enterprise pricing — no public pricing tiers disclosed |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Nexon Asia Pacific product offering
Product offeringCore offering
Nexon Asia Pacific is an Australian IT services and systems integrator that delivers end-to-end digital, cloud, cybersecurity, unified communications, and customer experience solutions to mid-market organizations. It operates as a certified partner and reseller for major enterprise technology platforms (Microsoft, Genesys, AWS, ServiceNow, Fortinet, F5, OneWeb), and provides the full lifecycle from advisory and implementation through ongoing managed services.
Product overview
Nexon Asia Pacific is an IT services provider offering integrated, end-to-end technology solutions for mid-market organisations. The portfolio is structured as a platform-plus-services model spanning Cloud Services (including Agile Business Cloud private cloud), Unified Communications (including Nexon Absolute Teams Phone System), Customer Experience Management powered by Genesys Cloud, Enterprise Service Management via ServiceNow, Cyber Security Solutions (including Nexon Cyber and Nexon Guardian practices), Network Solutions (including SD-WAN and LEO satellite via OneWeb), and Digital Solutions. These core services are delivered through integrated advisory, project implementation, and managed technology services, supported by specialised practices including Nexon Xperience (CX), Nexon Accelerate (digital transformation), Nexon Amplify, and DevOps. The company also implements Microsoft ecosystem solutions including Dynamics 365 Business Central, Teams, and related tools.
Differentiator
Problem solved
Functional benefit
Brands
- Nexon Accelerate: Accelerated transformation solutions for faster business outcomes
- Nexon Amplify
- Nexon Guardian
- Nexon Xperience
- Nexon Cyber
- Nexon Absolute
Products and services
- Cloud Services End-to-end cloud strategy, implementation, management and managed services covering public, private and hybrid cloud for mid-market organizations.
- Unified Communications Voice, contact centre and collaboration solutions delivered across channels for enterprise clients, including Microsoft Teams Phone System managed services.
- Customer Experience Management (CXM) Genesys Cloud-powered contact centre solutions delivering omnichannel customer experiences with AI-powered insights, chatbot, conversational AI, and workforce engagement management.
- Enterprise Service Management (ESM) ServiceNow-based IT service management implementations delivered using Nexon's Platform Implementation Framework, covering ITSM, requisition management and service desk automation.
- Cyber Security Solutions Managed cyber security, advisory, visibility and control, and Essential 8 compliance services leveraging Fortinet and F5 Networks, including penetration testing.
- Network Solutions Secure network connectivity solutions including SD-WAN, OneWeb LEO satellite connectivity for remote locations, and network security.
- Digital Solutions End-to-end digital solutions covering digital transformation, business digital solutions, and Internet of Things (IoT) integration for organizations.
- Integrated Advisory Services Future-ready advisory covering contemporary architecture design, pragmatic strategies, and transformation planning for digital transformation initiatives.
- Project Implementation Services Implementation services for secure solutions with proactive risk management, governance, project controls and on-time, on-budget delivery.
- Managed Technology Services End-to-end managed solutions providing long-term management, maintenance and optimisation of technology infrastructure and multi-vendor environments.
- Microsoft Solutions Implementation and managed services for Microsoft Dynamics CRM, Dynamics 365 Business Central ERP, Modern Workplace, and Microsoft Teams platforms.
- Nexon Absolute Cloud-based Microsoft Teams Phone System delivered as a complete managed service supporting voice and collaboration for mid-market organizations.
- Agile Business Cloud Private cloud solution providing centralized virtual services with flexibility and scalability, connected via secure high-performance network.
Companies that use Nexon Asia Pacific
Customer profileNamed customers15 records
Segments8 records
Ideal customer profiles4 records
Nexon Asia Pacific technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability5 records
Feature5 records
Nexon Asia Pacific partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and supporting.
- GenesyscoreNexon Asia Pacific is a premier and award-winning Genesys partner, holding multiple regional awards including Genesys Partner of the Year Australia (2024, 2025), APAC Partner Innovation Award (2022, 2023), and Emerging Partner of the Year APAC (2021). Nexon deploys and manages Genesys Cloud CX platform for enterprise clients, providing omnichannel contact center, workforce engagement management, and customer experience analytics solutions.
- MicrosoftcoreNexon is a certified Microsoft partner deploying Microsoft Dynamics 365 (including Business Central ERP), Microsoft Teams (unified communications), Microsoft Azure (cloud infrastructure), and Microsoft 365 platforms. The partnership encompasses solution implementation, customization, and managed services across the Microsoft ecosystem. Nexon has made acquisitions (Liveware Solutions) specifically to deepen its Microsoft Dynamics 365 Business Central ERP capabilities.
- AWScoreAmazon Web Services is a core cloud infrastructure partner for Nexon Asia Pacific, providing the underlying cloud platform for enterprise workloads delivered as part of Nexon's managed services offerings.
- FortinetsupportingFortinet cybersecurity solutions are integrated into Nexon's managed services and security offerings, particularly following the acquisition of Equate Technologies which brought deep Fortinet expertise.
- F5 NetworkssupportingF5 Networks application delivery and security solutions are incorporated into Nexon's enterprise network and security managed services, inherited through the Equate Technologies acquisition.
- OneWebsupportingOneWeb LEO (Low Earth Orbit) satellite connectivity solutions are offered by Nexon to enterprise clients requiring high-bandwidth, low-latency connectivity in remote or challenging locations across Australia, complementing terrestrial connectivity solutions.
- ServiceNowsupportingServiceNow is integrated as part of Nexon's enterprise service management and workflow automation capabilities, enabling clients to automate IT service management, operations workflows, and employee/customer service processes.
- Liveware SolutionscoreLiveware Solutions was acquired by Nexon Asia Pacific. It was a specialist Microsoft Dynamics 365 Business Central ERP implementation provider, bringing deep ERP expertise, methodologies, and customer relationships that strengthen Nexon's ERP practice.
- Equate TechnologiescoreEquate Technologies was acquired by Nexon Asia Pacific. It was a specialist in cybersecurity, cloud services, and network infrastructure, bringing capabilities in Fortinet, F5 Networks, AWS, and broader security practices that expanded Nexon's managed security and infrastructure services.
- Computer Systems AustraliasupportingComputer Systems Australia was acquired by Nexon Asia Pacific, expanding Nexon's infrastructure, managed services, and geographic footprint across Australian capital cities including Sydney, Brisbane, and Melbourne.
Scale indicators2 records
Recent moves5 records
Expansion highlights6 records
Nexon Asia Pacific competitors and assessment
Company assessmentDirect peers
- Versent: Australian-born cloud and digital consultancy specialising in AWS, Microsoft, and cloud-native engineering for mid-market and enterprise. Highly comparable in vendor certifications, customer size tier, and Australian geographic focus.
- Data#3 Limited: ASX-listed Australian IT solutions and services company with deep Microsoft, Genesys, and AWS partnerships, serving enterprise and government across Australia. Closely comparable in vendor mix, customer segments, and managed services-plus-resale model.
- Slalom: US-founded consulting firm with expanding Asia-Pacific presence focused on mid-market and enterprise digital transformation. Comparable in customer size tier, modern workplace/CRM/CX delivery focus, and Microsoft/Genesys-style vendor partnerships.
- Logicalis Australia: Global systems integrator with significant Australian operations delivering managed services, cloud, and digital workplace solutions. Directly comparable in offering mix, vendor alignment, and enterprise/government go-to-market.
Broad incumbents
- Deloitte Digital (Australia): Digital transformation arm of Deloitte with strong Australian practice delivering technology implementation, cloud, and customer experience engagements. Overlaps directly with Nexon's enterprise transformation offerings at the upper end of deal sizes.
- Accenture Australia: Global professional services firm with substantial Australian presence delivering technology, cloud, and managed services across all major verticals. Direct competitor for large enterprise and government transformation mandates but with vastly deeper delivery resources.
- DXC Technology Australia: Global end-to-end IT services company with substantial Australian business spanning managed services, applications, and modern workplace. Competes for the same enterprise and government managed services contracts but at significantly larger scale and global delivery footprint.
- NTT Data Australia: Global IT services and consulting firm with active Australian practice across cloud, applications, and managed infrastructure. Direct competitor for enterprise digital transformation RFPs, but with much broader portfolio and global delivery.
- CGI Group (Australia): Global IT and business consulting services firm with Australian operations focused on government and enterprise. Comparable in end-to-end managed services and systems integration, but at materially larger scale.
Regional players
- Tesserent: Australian-headquartered cybersecurity services firm (now part of Thales) delivering managed security, advisory, and compliance to enterprise and government. Directly comparable to Nexon Cyber / Nexon Guardian practices as an Australian security specialist.
Market position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Nexon Asia Pacific social profiles
Digital presenceNexon Asia Pacific financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nexon Asia Pacific leadership team
Management profileNumber of profiles
Profiles6 records
Nexon Asia Pacific subsidiaries and ownership
Company hierarchySubsidiaries3 records
Nexon Asia Pacific funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nexon Asia Pacific M&A and investment
M&A and investmentM&A7 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nexon Asia Pacific
What does Nexon Asia Pacific do?
Nexon Asia Pacific is an Australian IT services and systems integrator that delivers end-to-end digital, cloud, cybersecurity, unified communications, and customer experience solutions to mid-market organizations. It operates as a certified partner and reseller for major enterprise technology platforms (Microsoft, Genesys, AWS, ServiceNow, Fortinet, F5, OneWeb), and provides the full lifecycle from advisory and implementation through ongoing managed services.
Is Nexon Asia Pacific a public or private company?
Nexon Asia Pacific is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Nexon Asia Pacific founded?
Nexon Asia Pacific was founded in 2000. It employs 501 to 1,000 people.
Where is Nexon Asia Pacific based?
Nexon Asia Pacific is headquartered in Sydney, Australia, in the Oceania region.
How does Nexon Asia Pacific make money?
Three revenue lines are on record. Managed Services are the primary driver. The others are professional Services and software and Platform Resale.
Who are Nexon Asia Pacific's main competitors?
Direct peers on record are Versent, Data#3 Limited, Slalom and Logicalis Australia. Broad incumbents are Deloitte Digital (Australia), Accenture Australia, DXC Technology Australia, NTT Data Australia and CGI Group (Australia). Tesserent is listed as a regional player.
Does Nexon Asia Pacific have an API?
No public API is recorded for Nexon Asia Pacific.