CommsChoice

What CommsChoice does

CommsChoice is an Australian B2B telecommunications brand operated under Next Telecom, a wholly-owned subsidiary of ASX-listed Comms Group (ASX:CCG). Founded in 2004 and headquartered in Sydney, the company delivers cloud-based unified communications, managed internet connectivity, and network security services to small, medium, and large business customers across Australia, with secondary focus on local and state government organisations. The brand is positioned alongside sibling brands Binary Networks and Switched On Aus within the Comms Group portfolio, with sales-led distribution through dedicated 1300 numbers and a consolidated online support portal.

The product architecture is a platform-plus-modules model. The core platforms are the Cloud Business Phone System (hosted PBX) and Microsoft Teams Calling Plans; layered onto these are SIP Trunking (including Teams Direct Routing), inbound 13/1300/1800 numbers, call recording and reporting modules, and voice/video conferencing. Internet connectivity is delivered over NBN infrastructure (NBN Business Plans, NBN Enterprise Ethernet, Business Fibre Internet), with managed services — SD-WAN, Cloud Firewall, Dark Web Monitoring — extending the portfolio into network security. The Contact Centre suite comprises IP Scape (traditional contact centre) and AI Scape (agentic-AI-enabled contact centre). All services are cloud-delivered, eliminating on-premise PBX hardware for customers. Underlying network access depends on a technology partnership with NBN Co Limited, and the Microsoft Teams product line depends on a mutual integration partnership with Microsoft.

CommsChoice generates revenue through recurring subscription and managed-services contracts — primarily monthly recurring telephony, SIP, connectivity, and managed-service fees. Pricing is not publicly disclosed and is quote-based via phone sales. The go-to-market motion is sales-led, targeting Business Organizations as the primary segment and Government Organisations as a secondary vertical, with channel coverage limited to the Australian domestic market. The company is led at the Comms Group level by CEO and Managing Director Peter McGrath. CommsChoice itself has no separate funding rounds, M&A activity, patents, or independent awards disclosed in the source material — its strategic positioning is functionally an extension of the listed parent.

Name

CommsChoice

Legal name

CommsChoice

Website

https://commschoice.com.au

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

CommsChoice is an Australian B2B telecommunications brand under ASX-listed Comms Group, delivering cloud-based phone systems, Microsoft Teams integration, SIP trunking, NBN connectivity, and managed network security services to business and government customers across Australia.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud telephony services
• Unified communications
• SIP trunking
• Managed network services
• Business internet NBN

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Telecommunications Services: Recurring subscription and usage-based revenue from voice, internet, and managed services for business customers. Includes cloud phone systems, SIP trunking, 5G mobile plans, and managed data services.
2. Hosted/Managed Services: Revenue from managed services including SD-WAN, cloud firewall, dark web monitoring, and contact centre solutions

Go-to-market motion1 record

Distribution channels2 records

Marketing channels1 record

Core offering

CommsChoice is an Australian B2B telecommunications brand under Next Telecom (part of ASX-listed Comms Group, ASX:CCG) that delivers cloud-based unified communications, voice, internet, and managed network services to business customers. Its portfolio spans cloud PBX phone systems, Microsoft Teams calling integration, SIP trunking, inbound 13/1300/1800 numbers, 5G mobile plans, conferencing, contact centre platforms (IP Scape and AI Scape), and NBN/fibre internet services, supplemented by managed security offerings such as SD-WAN, cloud firewall, and dark web monitoring.

Product overview

CommsChoice is a telecommunications brand operated by Next Telecom, part of ASX-listed Comms Group (ASX:CCG). The offering is a platform-plus-modules architecture centered on unified communications: the core Cloud Business Phone System and Microsoft Teams Calling Plans serve as the primary voice platforms, with specialized add-on modules for call recording/reporting and contact center capabilities (IP Scape and AI Scape). The portfolio also includes SIP trunking services, inbound number services (13/1300/1800), mobile plans (5G SIM only), conferencing (voice and video), and managed internet connectivity (NBN Business Plans, NBN Enterprise Ethernet, Business Fibre Internet). Security and network management add-ons include SD-WAN, Cloud Firewall, and Dark Web Monitoring. All products are delivered as cloud-based services.

Differentiator

Problem solved

Functional benefit

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• NBN Co LimitedcoreTechnology or IntegrationNBN services are powered by NBN infrastructure. CommsChoice offers NBN business plans and NBN Enterprise Ethernet services, utilizing NBN Co's network infrastructure for business internet connectivity.
• MicrosoftcoreTechnology or IntegrationCommsChoice offers Microsoft Teams Calling Plans, SIP Trunking for MS Teams, Call Recording with Analytics for MS Teams, and Call Reporting for MS Teams. Products integrate with Microsoft Teams platform for unified communications.
• Next Telecom (Parent Brand)flagshipOthersCommsChoice operates as a brand under Next Telecom, which is part of Comms Group ASX-listed company (ASX:CCG). Next Telecom provides consolidated support portal and service infrastructure.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Vocus Communications: Australian fibre, NBN, and unified communications provider serving enterprise and government. Comparable in bundled voice, data, and managed network offerings, with deeper infrastructure assets.
• Superloop: ASX-listed Australian and Singapore telco offering NBN, business internet, and managed connectivity to SMB and enterprise. Comparable in product mix (NBN, fibre, voice) and customer tier, though with larger infrastructure ownership.
• Aussie Broadband: ASX-listed Australian ISP with strong NBN and business connectivity focus, including SIP and hosted voice. Overlaps with CommsChoice in NBN business plans, SIP trunking, and SMB/mid-market targeting.
• Macquarie Telecom: ASX-listed Australian B2B-focused telecom and cloud provider (Macquarie Cloud Services, Macquarie Government). Closely comparable to CommsChoice in serving Australian mid-market and government customers with cloud, voice, and managed network services.

Broad incumbents

• TPG Telecom: Large Australian telco offering fixed-line, NBN, mobile, and business voice services. Competes with CommsChoice in the SMB and mid-market segments across connectivity and voice.
• Telstra: Australia's largest incumbent telco offering cloud PBX, SIP, mobile, NBN, and managed services across every segment. Competes with CommsChoice across the full product suite but at significantly larger scale and broader portfolio.
• Optus (Singtel): Major Australian carrier with business voice, SIP, mobile, and NBN offerings. Overlaps broadly with CommsChoice in SMB and enterprise communications, particularly cloud telephony and Teams integration.

Regional players

• Pivotal Group (Pivotel): Australian specialist telco focused on remote and satellite communications. Comparable in being a niche Australian B2B telco under a listed parent, though its connectivity mix differs materially.

Emerging players

• 8x8: Global cloud communications and contact centre platform expanding internationally including APAC. Directly comparable product set (cloud PBX, voice, contact centre) and Microsoft Teams integrations, though with broader geographic reach than CommsChoice.
• RingCentral: Global cloud UCaaS/contact centre provider with growing Australian presence. Competes directly with CommsChoice's Cloud PBX, SIP, and contact centre offerings at the SMB/mid-market layer with a software-only model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/nexttelecom
• LinkedInlinkedin.com/company/next-telecom-pty-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CommsChoice