What Macquarie Telecom does

Macquarie Telecom is the telecommunications division of Macquarie Technology Group Limited (ASX: MAQ), an Australian business communications and IT services provider founded in 1992 and headquartered in Sydney. The company serves mid-market and large enterprise customers across Australia, including federal and state government through its Macquarie Government subsidiary, and operates wholly-owned subsidiaries Macquarie Cloud Services, Macquarie Data Centres, and Macquarie Government.

The technology stack centres on a proprietary Orchestrator platform providing centralized network visibility across up to 2,500 applications and on Halo Secure SD-WAN, which aggregates multiple link types — NBN, private fibre, 4G, and microwave — into a single resilient data path with dynamic multi-path packet steering. The portfolio is organised across three pillars: network infrastructure (SD-WAN, AI-powered SASE, AI-driven SD-LAN, Business NBN, Data Services), cloud and hosting (cloud hosting, Azure migration, colocation, Zerto-powered disaster recovery), and unified communications (Voice including Microsoft Teams Calling, Hello cloud phone at A$32/month per user, mobile with Fleetview and Notify Now, and ID Security). AI is embedded as an optimization and automation layer in SD-LAN (self-healing Wi-Fi), SASE (threat detection), and the Orchestrator (dynamic path selection). The company holds Cisco Master Partner certification for worldwide Cloud and Managed Services and operates ISO 27001 certified Intellicentre data centres.

Commercially, Macquarie Telecom operates a subscription-based recurring revenue model with a sales-led go-to-market targeting mid-market and enterprise customers nationwide, supported by direct enterprise account teams, a 24/7 Sydney-based support hub (The Hub), and a self-service Macquarie View portal. Pricing is largely quote-based; a one-month free SD-WAN trial is offered with no commitment. Marketing is content-driven via blog, case studies, and whitepapers, with brand positioning centred on customer service differentiation (#SoUnTelco) versus traditional Australian telcos.

Name

Macquarie Telecom

Legal name

Macquarie Technology Group Limited

Website

https://macquarietelecom.com

Company type

Public

Founded year

1992

Operating status

Operating

Headcount range

251–500 employees

Short description

Macquarie Telecom, part of ASX-listed Macquarie Technology Group (MAQ), is an Australian business communications and IT services provider offering SD-WAN, AI-powered SASE, cloud hosting, voice, and mobile solutions to mid-market and enterprise customers via direct sales and 24/7 local support.

Ownership category

akta.pro rank

Product category

Business Telecommunications & Network Services

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications (517), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Secure Access Service Edge (SASE) & Secure SD-WAN (HDAIAFAH)

akta.pro secondary industries

Managed SD‑WAN/SASE Connectivity (Enterprise WAN under Managed Connectivity) (HDAIAGAF), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Business telecommunications
• SD-WAN services
• Cloud hosting solutions
• Managed network services
• Unified communications

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Telecommunications Services: Recurring subscription-based telecommunications services including voice, mobile, data, and internet connectivity. Services are offered through monthly recurring subscriptions with various plan tiers.
2. SD-WAN and Network Solutions: Monthly recurring subscription for SD-WAN services, with the Orchestrator interface and edge devices included. Customers can be provisioned within 24 hours.
3. Cloud Hosting Services: Cloud hosting and management services including private, public, and hybrid cloud solutions, colocation, and dedicated servers. Offered through Macquarie Cloud Services subsidiary.
4. Security Services: SASE (Secure Access Service Edge) network security services, ID security, and secure remote access solutions provided as recurring services.
5. Mobile Services: Business mobile plans with fleet management tools, offering right-sized plans with three months free when bringing a fleet over.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Macquarie Telecom provides business-grade telecommunications and digital infrastructure services to mid-market and enterprise customers across Australia. Its core offerings include SD-WAN (Halo Secure SD-WAN), SASE network security, SD-LAN Wi-Fi, cloud hosting, business NBN, mobile, voice/Teams Calling, and unified communications, all delivered through a multi-carrier network with proprietary orchestration software and Australian-based 24x7 support.

Product overview

Macquarie Telecom offers a comprehensive portfolio of business communication and technology solutions organized around three core pillars: network infrastructure (SD-WAN, SASE, SD-LAN, Data Services, NBN), cloud and hosting (Cloud Hosting, Azure Services), and unified communications (Voice, Mobile, ID Security). The flagship Halo Secure SD-WAN provides enterprise networking with integrated security, while SASE delivers AI-powered network protection for hybrid environments. The portfolio includes specialized services like Business NBN, Secure Remote Access, and cloud-based voice solutions including Microsoft Teams integration. The company positions itself as Australia's #1 SD-WAN supplier with local engineering expertise and customer service.

Differentiator

Problem solved

Functional benefit

Brands

• Halo Secure SD-WAN: High-performance network with responsive security tools in one simple package.
• Macquarie View
• The Hub
• Fleetview
• Notify Now
• Hello

Products and services

• Halo Secure SD-WAN High-performance SD-WAN network solution with integrated responsive security tools, providing visibility, reliability, and performance for business networks across multiple sites.
• SASE (Secure Access Service Edge) AI-powered network security solution that protects remote networks and on-site devices from attacks and data breaches by integrating network and security functions into a unified cloud-delivered platform.
• SD-LAN AI-driven business Wi-Fi solution that self-heals network issues, providing intelligent wireless connectivity management for enterprise environments.
• Voice Services Business telecommunications including Teams Calling (Microsoft Teams integration), Hello cloud-based phone system, and Unified Communications combining voice, video conferencing, and desktop sharing for businesses.
• Mobile Services Business mobile plans with fleet management tools, network-agnostic approach using multiple carriers, and local service and support.
• Cloud Hosting Cloud services including colocation in intelligent data centres, data centre extension, dedicated servers, hybrid cloud, private cloud, and VMware Cloud environments for business and government.
• Business NBN Purpose-built business NBN services including Enterprise Ethernet premium fibre solution and strategic NBN migration planning for businesses, delivered under a six-year agreement with NBN Co.
• Data Services Internet data connectivity solutions including Business Ethernet Access, Fixed Wireless Ethernet, Private IP-VPN, Secure Remote Access, SIP Trunking, SaaS Enabled WAN, and International Data Links.
• ID Security Identity authentication services with multi-factor identification processes for customer identity verification at Australia-based customer service centres, ensuring secure data access.

Quantifiable outcome

• Network reliability improvements - eliminated visible downtime during network upgrades
• +4 more outcomes

Named customers18 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• FortinetcoreTechnology or Integration · 1 December 2025Expanded partnership to launch unified secure networking offering for Australian mid-market and enterprise sector. Combines Fortinet's security-driven networking technology with Macquarie Telecom's local engineering expertise. Integrates SD-WAN, next-generation firewall, cloud-delivered security, switching and Wi-Fi into a single SASE platform. Addresses rising cyber threats and regulatory pressures for hybrid and cloud-based networks.
• NetskopecoreTechnology or IntegrationPartnership to deliver SASE (Secure Access Service Edge) to Australian customers, mentioned in context of industry shift from SD-WAN to unified SASE architectures.
• Velocloud (VMware)coreTechnology or IntegrationOriginal SD-WAN launch partner in 2017 - US SD-WAN specialist Velocloud (now part of VMware). Enabled Macquarie Telecom's first SD-WAN service with multi-path and multi-carrier routing capabilities.
• Azure (Microsoft)coreTechnology or IntegrationAzure public cloud services offered through Macquarie Telecom, with free Azure workshops available to help customers plan cloud migration.
• NBN CocoreTechnology or IntegrationSix-year agreement signed for 'Business class nbn by Macquarie Telecom' to future-proof voice and data connectivity. Key partner for last-mile access.
• UTS (University of Technology Sydney)minorStrategic or Co-development PartnerPartnership providing telecom services with focus on customer experience. Quote from Steve McEwan, Technical Services Manager at UTS on achieving economies of scale.
• Macquarie Cloud ServicescoreTechnology or IntegrationSubsidiary company specializing in cloud hosting, colocation, dedicated servers, and managed hosting services. Part of Macquarie Technology Group.
• Macquarie GovernmentcoreTechnology or IntegrationSubsidiary focused on secure cloud and VMware by Broadcom cloud solutions for Canberra and Australian Government agencies.
• Macquarie Data CentrescoreTechnology or IntegrationSubsidiary providing certified Australian data centre services designed for hyperscale, global enterprises, and government.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Others

• Netskope: Cloud-native SASE vendor partner for Macquarie's SASE offering. Functions as both technology enabler and potential competitor via direct enterprise sales and other MSSP channel relationships in Australia.
• Fortinet: Global cybersecurity and SD-WAN vendor whose technology underpins Macquarie's SASE and SD-WAN offerings. Strategic technology partner and competitor-adjacent given enterprise customers can buy Fortinet SD-WAN/SASE direct or via other MSSPs.

Direct peers

• Vocus Communications: Australian enterprise-focused telco providing fibre, data centre connectivity, and managed network services. Closely comparable mid-market enterprise positioning with similar SD-WAN and managed connectivity offerings.
• Superloop: Asia-Pacific focused telco providing fibre connectivity, SD-WAN, and managed network services across Australia, Singapore, and Hong Kong. Comparable enterprise SD-WAN and connectivity portfolio with regional Asia-Pacific ambitions.
• Aussie Broadband: Australian challenger telco providing NBN, business internet, voice, and mobile services with strong customer service reputation. Comparable mid-market positioning and customer service differentiation narrative.

Emerging players

• Versa Networks: Global pure-play SD-WAN and SASE vendor selling to enterprises and service providers. Competes for the same Australian enterprise SD-WAN deals, sometimes through alternative MSSP partners versus Macquarie.
• Cato Networks: Global SASE platform vendor expanding APAC presence with single-vendor SD-WAN and security offering. Represents an alternative architecture to Macquarie's multi-vendor SASE bundle for Australian enterprises.

Broad incumbents

• TPG Telecom: Major Australian telco offering fixed-line, mobile, and enterprise data services including SD-WAN capabilities. Comparable enterprise connectivity play post-Telstra/Vodafone merger integration dynamics.
• Telstra: Australia's largest telecommunications carrier offering SD-WAN, SASE, voice, mobile, and cloud services to enterprise customers. Directly comparable portfolio but at vastly larger scale with own network infrastructure across the country.
• Optus (Singtel): Second-largest Australian telco providing enterprise connectivity, SD-WAN, mobile, and unified communications to mid-market and large enterprise customers. Comparable enterprise services portfolio backed by Singtel's global network.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/MacquarieTelco
• LinkedInlinkedin.com/company/8587

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Macquarie Telecom