Ontrack
Ontrack, a KLDiscovery business unit, provides professional data recovery services, proprietary recovery software (EasyRecovery, PowerControls), and secure data destruction hardware. It serves individuals, SMBs, enterprises, and government agencies globally across 20+ countries.
- Company typePrivate
- Founded1989
- HeadquartersEden Prairie, United States
- Headcount1,001–5,000
- GTM typeB2B and B2C
- OfferingServices
What Ontrack does
Ontrack, the data recovery and data destruction business unit of KLDiscovery, provides professional data recovery services, data recovery software, and hardware for secure data destruction. Founded in 1989 and headquartered in Eden Prairie, Minnesota, Ontrack operates globally through 20+ wholly-owned subsidiaries spanning North America, Europe, Asia-Pacific, and Nordic regions, with cleanroom facilities and engineering teams distributed worldwide. The technology stack combines physical cleanroom infrastructure, proprietary recovery tools, Remote Data Recovery (RDR) software, and a software portfolio (Ontrack EasyRecovery, Ontrack PowerControls, Data Erasure Software suite, Ontrack Desk) sold via one-time license or subscription, alongside physical destruction hardware (degaussers and shredders).
The business model is diversified across six revenue streams: data recovery services (emergency 24/7, priority 2-5 days, standard 7-14 days), software licensing, hardware sales, tape services, eDiscovery, and email extraction. Pricing is quote-based following a free evaluation, with service tiers differentiated by turnaround time rather than features. Distribution combines enterprise field sales for large accounts, inside sales for SMB, self-serve online channels for consumers, and an authorized partner/reseller program. Customer segments include individuals, small business, enterprise, government, healthcare, IT & cybersecurity, education, and consultants, with technology partnerships and OEM referral relationships across Apple, Dell, Dell EMC, IBM, VMware, NetApp, Western Digital, Toshiba, HP, and SanDisk.
Ontrack claims 1 million+ customers served, 120+ petabytes of data recovered, and 73.6 billion files recovered over the past 20 years. Compliance posture includes ISO/IEC 27001 certification, GDPR, CCPA, and PDPA compliance, supporting enterprise and government procurement requirements. The company operates without disclosed external funding rounds or recent M&A activity, and is privately held as part of the KLDiscovery Group.
Ontrack firmographics
Firmographics- Name
- Ontrack
- Legal name
- KLDiscovery Ontrack, LLC
- Website
- https://ontrack.com
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Ontrack, a KLDiscovery business unit, provides professional data recovery services, proprietary recovery software (EasyRecovery, PowerControls), and secure data destruction hardware. It serves individuals, SMBs, enterprises, and government agencies globally across 20+ countries.
- Ownership category
- akta.pro rank
Ontrack industry classification
Industry- Product category
- Data Recovery and Data Erasure Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (8112), Electronic and Precision Equipment Repair and Maintenance (81121), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Miscellaneous Repair Services (7600), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Data Destruction Services (On-site/Off-site, Media Sanitization) (BPALAIAC)
- akta.pro secondary industries
- IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), E-Waste & IT Asset Disposition (On-site Collection & Secure Handling) (BPABALAF)
Keywords
Where Ontrack is headquartered
LocationHeadquarters
- HQ city
- Eden Prairie
- HQ country
- United States
- HQ region
- North America
Offices8 records
Markets served
Ontrack business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Data Recovery Services: Core revenue stream from professional data recovery services. Customers submit equipment for free evaluation, receive a quotation, and pay upon successful recovery. Service levels include Emergency (24/7 until completion), Priority (2-5 business days), and Standard (7-14 business days). Revenue recognized upon completion of recovery services.
- Software Products: Sale of software products including Ontrack EasyRecovery (Windows, Mac, Photo, iPhone versions), Ontrack PowerControls (Exchange, Sharepoint, SQL), and Data Erasure Software. One-time license or subscription-based pricing.
- Data Erasure Hardware: Sale of data erasure hardware including degaussers and shredders for enterprise secure data destruction.
- Tape Services: Specialized tape services including audit, index, catalog, restore, extract, migrate, consolidate, destroy, and managed services for tape media.
- eDiscovery Services: Electronic discovery services for legal and compliance purposes.
- Email Extraction Services: Professional services for email extraction and migration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | One time | Free Evaluation - No charge for initial assessment |
| Other | One time | Emergency Service - 24/7 until completion |
| Other | One time | Priority Service - 2-5 business days average |
| Other | One time | Standard Service - 7-14 business days average |
| Other | Monthly | Business Customers - Net 30 payment terms |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
Ontrack product offering
Product offeringCore offering
Ontrack provides professional data recovery services for storage media including hard drives, SSDs, RAID systems, NAS, servers, tape, and mobile devices, supported by global cleanroom facilities and remote recovery capabilities. The company also sells data erasure software and hardware (degaussers and shredders), recovery software (EasyRecovery, PowerControls, Desk), and complementary services such as tape management, eDiscovery, and email extraction. Service tiers range from 24/7 emergency to standard 7-14 business day turnaround, with free evaluation provided prior to customer commitment.
Product overview
Ontrack offers a comprehensive portfolio of data recovery, data management, and data destruction products and services. The core offering consists of professional data recovery services (available 24/7 via emergency, priority, and standard tiers) supporting devices including desktop, laptop, external hard drive, NAS, server, RAID, tape, and mobile/tablet. Software products include Ontrack EasyRecovery (consumer and business data recovery software for Windows, Mac, photos, and iPhone), Ontrack PowerControls (specialized recovery for Microsoft Exchange, SharePoint, and SQL databases), Ontrack Desk (remote recovery management platform), and a Data Erasure Software suite with modules for Drive Erase, File Erase, Mobile Erase, Flash Erase, LUN Erase, Management Console, Hosted Erase, and Toolkit. Hardware products include degaussers and shredders for physical data destruction. Additional services encompass tape services (auditing, cataloging, migration, restoration), data destruction/erasure verification, eDiscovery, email extraction, and remote data recovery.
Differentiator
Problem solved
Functional benefit
Brands
- Ontrack EasyRecovery: Software product for data recovery for Windows, Mac, Photo, and iPhone
- Ontrack Desk
- Ontrack PowerControls
- Ontrack Data Erasure
Quantifiable outcome
- 120+ Petabytes of data recovered
- +3 more outcomes
Companies that use Ontrack
Customer profileSegments8 records
Ideal customer profiles4 records
Ontrack technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Ontrack partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- ApplecoreTechnology partnership where Apple recommends Ontrack for data recovery services for Apple devices including iPhone, Mac, and other Apple products.
- DellcoreTechnology partnership with Dell for data recovery services for Dell hardware and systems.
- Dell EMCcoreTechnology partnership with Dell EMC for enterprise storage system data recovery.
- IBMcoreTechnology partnership with IBM for data recovery services on IBM systems and storage solutions.
- VMwarecoreTechnology partnership with VMware for virtualized system data recovery services.
- NetAppcoreTechnology partnership with NetApp for network storage and data recovery solutions.
- Western DigitalcoreTechnology partnership with Western Digital for hard drive and SSD data recovery services.
- ToshibacoreTechnology partnership with Toshiba for data recovery on Toshiba storage devices.
- HPcoreTechnology partnership with HP for HP hardware data recovery services.
- SanDiskcoreTechnology partnership with SanDisk for flash memory and SSD data recovery services.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
Ontrack competitors and assessment
Company assessmentDirect peers
- DriveSavers: DriveSavers is a leading US-based data recovery service provider offering cleanroom-based recovery for HDDs, SSDs, mobile devices, and enterprise storage. It directly competes with Ontrack across consumer, enterprise, and government segments with similar 24/7 emergency service models.
- Gillware Data Recovery: Gillware provides professional data recovery services for hard drives, SSDs, RAID, mobile devices, and tape, with a cleanroom facility and a no-recovery-no-charge pricing model. It is a direct competitor to Ontrack in North American professional recovery.
- Blancco Technology Group: Blancco is a global leader in enterprise data erasure software and hardware, with certified erasure solutions for drives, mobile, and LUN environments. It directly competes with Ontrack's Data Erasure Software suite and degausser/shredder hardware.
- Secure Data Recovery Services: Secure Data Recovery Services operates a network of certified cleanroom labs and provides RAID, server, SSD, and mobile recovery with a 'no data, no recovery fee' guarantee. It directly competes with Ontrack on enterprise, government, and regulated-industry recovery.
- LC Technology International: LC Technology International is a long-standing data recovery and forensic data extraction provider serving consumers, businesses, and law enforcement. It competes with Ontrack in physical media recovery, SSD recovery, and SSD-utility software (e.g., SSD Scope).
- Stellar Data Recovery: Stellar offers both consumer/professional data recovery software (Stellar Data Recovery) and professional lab services across Windows, Mac, mobile, and database recovery. It overlaps with Ontrack's EasyRecovery and PowerControls lines as well as its lab services.
Emerging players
- Recuva (CCleaner / Piriform): Recuva is a free consumer file-recovery utility distributed by CCleaner/Piriform. It competes at the low end of Ontrack EasyRecovery's addressable market, particularly for accidental-deletion cases on Windows.
- Disk Drill (CleverFiles): Disk Drill is a consumer and prosumer data recovery application for Windows and macOS, with paid professional tiers. It competes with Ontrack EasyRecovery on price-sensitive SMB and prosumer recovery.
Broad incumbents
- Kroll (Cyber and Data Recovery): Kroll's cyber risk and forensic technology practices offer data recovery and eDiscovery services as part of a broader investigations, security, and advisory portfolio. It competes with Ontrack on enterprise and legal-services recovery and eDiscovery engagements.
- IBM Data Recovery Services: IBM provides data recovery and business continuity services tied to its enterprise storage and mainframe installed base. While broader in scope, it overlaps with Ontrack on IBM-storage recovery and large-enterprise incident response.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Ontrack social profiles
Digital presenceOntrack compliance and trust
Trust signalCompliance4 records
Ontrack financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ontrack leadership team
Management profileNumber of profiles
Profiles1 record
Ontrack subsidiaries and ownership
Company hierarchySubsidiaries21 records
Ontrack funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ontrack M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ontrack
What does Ontrack do?
Ontrack provides professional data recovery services for storage media including hard drives, SSDs, RAID systems, NAS, servers, tape, and mobile devices, supported by global cleanroom facilities and remote recovery capabilities. The company also sells data erasure software and hardware (degaussers and shredders), recovery software (EasyRecovery, PowerControls, Desk), and complementary services such as tape management, eDiscovery, and email extraction. Service tiers range from 24/7 emergency to standard 7-14 business day turnaround, with free evaluation provided prior to customer commitment.
Is Ontrack a public or private company?
Ontrack is a private company. It is classified as corporate owned and is currently operating.
When was Ontrack founded?
Ontrack was founded in 1989. It employs 1,001 to 5,000 people.
Where is Ontrack based?
Ontrack is headquartered in Eden Prairie, United States, in the North America region.
How does Ontrack make money?
Six revenue lines are on record. Data Recovery Services are the primary driver. The others are software Products, data Erasure Hardware, tape Services, eDiscovery Services and email Extraction Services.
Who are Ontrack's main competitors?
Direct peers on record are DriveSavers, Gillware Data Recovery, Blancco Technology Group, Secure Data Recovery Services, LC Technology International and Stellar Data Recovery. Emerging players are Recuva (CCleaner / Piriform) and Disk Drill (CleverFiles). Broad incumbents are Kroll (Cyber and Data Recovery) and IBM Data Recovery Services.
Does Ontrack have an API?
No public API is recorded for Ontrack.
What industry is Ontrack in?
Ontrack's product category is Data Recovery and Data Erasure Services. Its primary akta.pro industry code is BPALAIAC, Data Destruction Services (On-site/Off-site, Media Sanitization), with a secondary code of BPAEAOAK, IT Asset Disposition (ITAD) & Secure Data Erasure. Its NAICS code is 8112 and its SIC code is 7600.