Ontrack

What Ontrack does

Ontrack, the data recovery and data destruction business unit of KLDiscovery, provides professional data recovery services, data recovery software, and hardware for secure data destruction. Founded in 1989 and headquartered in Eden Prairie, Minnesota, Ontrack operates globally through 20+ wholly-owned subsidiaries spanning North America, Europe, Asia-Pacific, and Nordic regions, with cleanroom facilities and engineering teams distributed worldwide. The technology stack combines physical cleanroom infrastructure, proprietary recovery tools, Remote Data Recovery (RDR) software, and a software portfolio (Ontrack EasyRecovery, Ontrack PowerControls, Data Erasure Software suite, Ontrack Desk) sold via one-time license or subscription, alongside physical destruction hardware (degaussers and shredders).

The business model is diversified across six revenue streams: data recovery services (emergency 24/7, priority 2-5 days, standard 7-14 days), software licensing, hardware sales, tape services, eDiscovery, and email extraction. Pricing is quote-based following a free evaluation, with service tiers differentiated by turnaround time rather than features. Distribution combines enterprise field sales for large accounts, inside sales for SMB, self-serve online channels for consumers, and an authorized partner/reseller program. Customer segments include individuals, small business, enterprise, government, healthcare, IT & cybersecurity, education, and consultants, with technology partnerships and OEM referral relationships across Apple, Dell, Dell EMC, IBM, VMware, NetApp, Western Digital, Toshiba, HP, and SanDisk.

Ontrack claims 1 million+ customers served, 120+ petabytes of data recovered, and 73.6 billion files recovered over the past 20 years. Compliance posture includes ISO/IEC 27001 certification, GDPR, CCPA, and PDPA compliance, supporting enterprise and government procurement requirements. The company operates without disclosed external funding rounds or recent M&A activity, and is privately held as part of the KLDiscovery Group.

Name

Ontrack

Legal name

KLDiscovery Ontrack, LLC

Website

https://ontrack.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Ontrack, a KLDiscovery business unit, provides professional data recovery services, proprietary recovery software (EasyRecovery, PowerControls), and secure data destruction hardware. It serves individuals, SMBs, enterprises, and government agencies globally across 20+ countries.

Ownership category

akta.pro rank

Product category

Data Recovery and Data Erasure Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Electronic and Precision Equipment Repair and Maintenance (81121), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Miscellaneous Repair Services (7600), Services-Prepackaged Software (7372)

akta.pro primary industry

Data Destruction Services (On-site/Off-site, Media Sanitization) (BPALAIAC)

akta.pro secondary industries

IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK), E-Waste & IT Asset Disposition (On-site Collection & Secure Handling) (BPABALAF)

Keywords

• Data recovery services
• Data erasure software
• EDiscovery services
• Storage media recovery
• Secure data destruction

Headquarters

HQ city

Eden Prairie

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Data Recovery Services: Core revenue stream from professional data recovery services. Customers submit equipment for free evaluation, receive a quotation, and pay upon successful recovery. Service levels include Emergency (24/7 until completion), Priority (2-5 business days), and Standard (7-14 business days). Revenue recognized upon completion of recovery services.
2. Software Products: Sale of software products including Ontrack EasyRecovery (Windows, Mac, Photo, iPhone versions), Ontrack PowerControls (Exchange, Sharepoint, SQL), and Data Erasure Software. One-time license or subscription-based pricing.
3. Data Erasure Hardware: Sale of data erasure hardware including degaussers and shredders for enterprise secure data destruction.
4. Tape Services: Specialized tape services including audit, index, catalog, restore, extract, migrate, consolidate, destroy, and managed services for tape media.
5. eDiscovery Services: Electronic discovery services for legal and compliance purposes.
6. Email Extraction Services: Professional services for email extraction and migration.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Ontrack provides professional data recovery services for storage media including hard drives, SSDs, RAID systems, NAS, servers, tape, and mobile devices, supported by global cleanroom facilities and remote recovery capabilities. The company also sells data erasure software and hardware (degaussers and shredders), recovery software (EasyRecovery, PowerControls, Desk), and complementary services such as tape management, eDiscovery, and email extraction. Service tiers range from 24/7 emergency to standard 7-14 business day turnaround, with free evaluation provided prior to customer commitment.

Product overview

Ontrack offers a comprehensive portfolio of data recovery, data management, and data destruction products and services. The core offering consists of professional data recovery services (available 24/7 via emergency, priority, and standard tiers) supporting devices including desktop, laptop, external hard drive, NAS, server, RAID, tape, and mobile/tablet. Software products include Ontrack EasyRecovery (consumer and business data recovery software for Windows, Mac, photos, and iPhone), Ontrack PowerControls (specialized recovery for Microsoft Exchange, SharePoint, and SQL databases), Ontrack Desk (remote recovery management platform), and a Data Erasure Software suite with modules for Drive Erase, File Erase, Mobile Erase, Flash Erase, LUN Erase, Management Console, Hosted Erase, and Toolkit. Hardware products include degaussers and shredders for physical data destruction. Additional services encompass tape services (auditing, cataloging, migration, restoration), data destruction/erasure verification, eDiscovery, email extraction, and remote data recovery.

Differentiator

Problem solved

Functional benefit

Brands

• Ontrack EasyRecovery: Software product for data recovery for Windows, Mac, Photo, and iPhone
• Ontrack Desk
• Ontrack PowerControls
• Ontrack Data Erasure

Quantifiable outcome

• 120+ Petabytes of data recovered
• +3 more outcomes

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Ten partnerships are on record, tiered core.

• ApplecoreTechnology or IntegrationTechnology partnership where Apple recommends Ontrack for data recovery services for Apple devices including iPhone, Mac, and other Apple products.
• DellcoreTechnology or IntegrationTechnology partnership with Dell for data recovery services for Dell hardware and systems.
• Dell EMCcoreTechnology or IntegrationTechnology partnership with Dell EMC for enterprise storage system data recovery.
• IBMcoreTechnology or IntegrationTechnology partnership with IBM for data recovery services on IBM systems and storage solutions.
• VMwarecoreTechnology or IntegrationTechnology partnership with VMware for virtualized system data recovery services.
• NetAppcoreTechnology or IntegrationTechnology partnership with NetApp for network storage and data recovery solutions.
• Western DigitalcoreTechnology or IntegrationTechnology partnership with Western Digital for hard drive and SSD data recovery services.
• ToshibacoreTechnology or IntegrationTechnology partnership with Toshiba for data recovery on Toshiba storage devices.
• HPcoreTechnology or IntegrationTechnology partnership with HP for HP hardware data recovery services.
• SanDiskcoreTechnology or IntegrationTechnology partnership with SanDisk for flash memory and SSD data recovery services.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• DriveSavers: DriveSavers is a leading US-based data recovery service provider offering cleanroom-based recovery for HDDs, SSDs, mobile devices, and enterprise storage. It directly competes with Ontrack across consumer, enterprise, and government segments with similar 24/7 emergency service models.
• Gillware Data Recovery: Gillware provides professional data recovery services for hard drives, SSDs, RAID, mobile devices, and tape, with a cleanroom facility and a no-recovery-no-charge pricing model. It is a direct competitor to Ontrack in North American professional recovery.
• Blancco Technology Group: Blancco is a global leader in enterprise data erasure software and hardware, with certified erasure solutions for drives, mobile, and LUN environments. It directly competes with Ontrack's Data Erasure Software suite and degausser/shredder hardware.
• Secure Data Recovery Services: Secure Data Recovery Services operates a network of certified cleanroom labs and provides RAID, server, SSD, and mobile recovery with a 'no data, no recovery fee' guarantee. It directly competes with Ontrack on enterprise, government, and regulated-industry recovery.
• LC Technology International: LC Technology International is a long-standing data recovery and forensic data extraction provider serving consumers, businesses, and law enforcement. It competes with Ontrack in physical media recovery, SSD recovery, and SSD-utility software (e.g., SSD Scope).
• Stellar Data Recovery: Stellar offers both consumer/professional data recovery software (Stellar Data Recovery) and professional lab services across Windows, Mac, mobile, and database recovery. It overlaps with Ontrack's EasyRecovery and PowerControls lines as well as its lab services.

Emerging players

• Recuva (CCleaner / Piriform): Recuva is a free consumer file-recovery utility distributed by CCleaner/Piriform. It competes at the low end of Ontrack EasyRecovery's addressable market, particularly for accidental-deletion cases on Windows.
• Disk Drill (CleverFiles): Disk Drill is a consumer and prosumer data recovery application for Windows and macOS, with paid professional tiers. It competes with Ontrack EasyRecovery on price-sensitive SMB and prosumer recovery.

Broad incumbents

• Kroll (Cyber and Data Recovery): Kroll's cyber risk and forensic technology practices offer data recovery and eDiscovery services as part of a broader investigations, security, and advisory portfolio. It competes with Ontrack on enterprise and legal-services recovery and eDiscovery engagements.
• IBM Data Recovery Services: IBM provides data recovery and business continuity services tied to its enterprise storage and mainframe installed base. While broader in scope, it overlaps with Ontrack on IBM-storage recovery and large-enterprise incident response.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@OntrackDataRecovery
• LinkedInlinkedin.com/company/ontrackdatarecovery
• Facebookfacebook.com/OntrackDataRecovery
• Xx.com/OntrackUS

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries21 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ontrack