VoIP.ms

What VoIP.ms does

VoIP.ms is a Canadian cloud-based Voice over Internet Protocol (VoIP) telecommunications service provider founded in 2007 and headquartered in Terrebonne, Quebec. It offers a feature-rich platform spanning outbound and inbound voice, SMS messaging, virtual fax, virtual PRI, and a hosted PBX, supplemented by 70+ features including call forwarding, IVR/digital receptionist, call conferencing, call recording, ring groups, calling queues, E911, Microsoft Teams integration, and AI-assisted call transcription. Underlying the service is a bring-your-own-device (BYOD) model with a REST API and a network described as hundreds of servers globally, supporting DIDs and number portability in over 100 countries with multilingual website coverage.

VoIP.ms serves a heterogeneous customer base — residential users, SMBs, resellers, and verticals including education, financial services, hospitality, professional services, real estate, and retail — alongside named enterprise logos such as cPanel, Toys R Us, Motorola, Guerlain, Icon Health and Fitness, and the Government of Canada. Go-to-market is hybrid: a self-serve product-led onboarding (sign up in under five minutes), a North American channel partner and reseller ecosystem, and a direct enterprise sales motion. Pricing is fully pay-as-you-go with no contracts, at $1.10 per voice number per month, $0.005/min outbound, free inbound on selected DIDs, and add-on fees for messaging, virtual fax, and Virtual PRI, producing a usage-heavy revenue mix atop a thin recurring base.

In February 2025 the company underwent a Management Buyout backed by private equity investors Oliva Capital and Fondaction, transferring ownership to incumbent management while preserving operations across its global DID footprint and 100,000+ customer base. Customer acquisition is supported by organic content, community (Wiki, Forum), and social channels rather than a heavy paid-spend posture.

Name

VoIP.ms

Legal name

VoIP.ms

Website

https://voip.ms

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

VoIP.ms is a Canadian cloud-based VoIP provider (founded 2007, Terrebonne, Quebec) offering contract-free, pay-as-you-go voice, messaging, virtual fax, and hosted PBX services in 100+ countries, serving residential users, SMBs, resellers, and enterprises.

Ownership category

akta.pro rank

Product category

Cloud Communications

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Voice Calling (VoIP) Apps (BPAMACAC)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), VoIP Access & ITSP Services (HDAIAHAD), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Cloud VoIP services
• Business phone systems
• Voice over IP
• Hosted PBX solutions
• SIP trunking

Headquarters

HQ city

Terrebonne

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Usage-based Voice Services: Pay-per-minute pricing for outbound voice calls at $0.005/min. Inbound calls free with certain routes at $0.009/min.
2. Monthly Service Fees: Monthly subscription fee of $1.10 per voice number for base service.
3. Additional Services: Revenue from text messaging, virtual fax, virtual PRI, and other premium features.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

VoIP.ms operates a cloud-based VoIP telecommunications platform that delivers voice, messaging, and fax services over IP to businesses, resellers, and residential customers across 100+ countries. Its core offering is the VoIP Phone Service, which combines pay-as-you-go voice minutes, DID phone numbers, and 70+ platform features (including call forwarding, IVR, conferencing, recording, transcription, and Microsoft Teams integration) on a bring-your-own-device model with no contracts.

Product overview

VoIP.ms is a cloud-based VoIP telecommunications service provider offering a platform-plus-modules architecture. The core offering is VoIP Phone Service, which serves as the primary voice communication platform. This core is supplemented by complementary products including Phone Numbers (available in 100+ countries with portability support), the Messaging Suite for SMS, Virtual Fax for fax-over-IP, Virtual PRI for enterprise connectivity, and a PBX Phone System for advanced call management. The product portfolio includes 70+ features including call recording, transcription, IVR/digital receptionist, call conferencing, call forwarding, ring groups, calling queues, and Microsoft Teams integration. The company operates on a bring-your-own-device model with pay-as-you-go pricing, targeting both residential and business customers across industries including education, financial services, hospitality, professional services, real estate, and retail.

Differentiator

Problem solved

Functional benefit

Products and services

• VoIP Phone Service Cloud-based VoIP telephony service delivering voice communication over the internet with 70+ features including call forwarding, recording, and conferencing, targeted at businesses, resellers, and residential customers on a bring-your-own-device, pay-as-you-go model.
• Phone Numbers Local, toll-free, and vanity DID phone numbers available in more than 100 countries, with free number portability for users wanting to keep their existing phone numbers.
• Messaging Suite SMS text messaging service enabling users to send and receive text messages through the VoIP.ms platform, integrated with the broader voice communications offering.
• Virtual Fax Fax-over-IP service allowing users to send and receive faxes digitally without traditional fax hardware, leveraging the existing VoIP infrastructure.
• Virtual PRI Virtual Primary Rate Interface providing traditional PRI-like functionality over IP networks, enabling connections for multi-line phone systems such as enterprise PBXs.
• PBX Phone System Cloud-based Private Branch Exchange system providing advanced call management capabilities including extensions, auto-attendants, and internal routing, designed for businesses replacing legacy on-premises PBXs.

Quantifiable outcome

• Save over 50% compared to traditional phone service
• +1 more outcomes

Named customers6 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Reseller Program PartnerscoreChannel Partner/ Reseller/ DistributorVoIP.ms has an ecosystem of value-added reseller partners across North America. The Reseller Program allows partners to resell VoIP services under their own brand.
• Channel Partner ProgramcoreChannel Partner/ Reseller/ DistributorChannel partners who sell and distribute VoIP.ms services to end customers.
• Turn-Key IntegratorsminorImplementation/ SI/ Consulting PartnerIntegration partners who help implement and customize VoIP.ms solutions for customers.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Twilio: Twilio is the leading CPaaS provider offering programmable voice, messaging and APIs to developers and businesses — overlapping with VoIP.ms on voice APIs, REST APIs and global number provisioning.
• Ooma: Ooma provides VoIP for SMB and residential customers with a similar feature breadth (IVR, conferencing, call recording); overlaps with VoIP.ms on the home-phone-replacement and small-business segments.
• Telnyx: Telnyx is a closely comparable ITSP offering pay-as-you-go VoIP, SIP trunking, global numbering, and a programmable communications API — almost identical business model and target customer to VoIP.ms.
• Vonage (Ericsson): Vonage provides cloud communications, SIP trunking and APIs similar to VoIP.ms, with comparable international coverage and developer-friendly APIs.
• Sinch: Sinch is a global CPaaS and telecom service provider with voice, messaging and number services overlapping with VoIP.ms across the same SMB-to-enterprise voice market.
• RingCentral: RingCentral is a major cloud UCaaS/VoIP provider for SMB and mid-market; competes with VoIP.ms on hosted PBX, IVR, conferencing and global number services, though typically with contract-based pricing.
• Nextiva: Nextiva targets SMB and mid-market with cloud VoIP/UCaaS, directly competing with VoIP.ms for business customers seeking feature-rich hosted telephony.
• Plivo: Plivo is a CPaaS provider offering voice and SMS APIs at usage-based pricing — comparable to VoIP.ms on the developer-facing, pay-as-you-go international voice proposition.
• 8x8: 8x8 delivers cloud voice, contact center and UCaaS to businesses globally; directly competes with VoIP.ms on hosted telephony and international number portability.

Emerging players

• Bandwidth (a Zoom company): Bandwidth is a CPaaS/VoIP infrastructure provider powering enterprise voice communications and now part of Zoom — comparable to VoIP.ms on programmable voice and global number provisioning, but weighted more toward wholesale and enterprise.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/voipms
• YouTubeyoutube.com/voipms_official
• Facebookfacebook.com/VoIP.ms
• LinkedInlinkedin.com/company/voip-ms

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoIP.ms