Enshored
Enshored is a private US-founded BPO that builds custom customer experience, content moderation, sales, and back-office teams, primarily delivered from the Philippines, for venture-backed and growth-stage technology companies.
- Company typePrivate
- Founded2018
- HeadquartersSignal Hill, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Enshored does
Enshored is a privately held business process outsourcing (BPO) company founded circa 2018 (firmographics metadata cites 2014) and headquartered in Long Beach, California, with its primary delivery footprint in Pasig City, Philippines. It builds, trains, and manages dedicated outsourced teams for growth-stage technology clients across four core service lines: customer service, content moderation, sales and marketing, and back-office support, plus a fractional-team product called Enshored Grow aimed at early-stage startups.
The operating model is human-led rather than technology-led: Enshored uses standard CRM, helpdesk, telephony, and workforce-management tooling and explicitly markets itself as "human-powered," with no disclosed proprietary AI/ML or platform IP. Compliance posture is unusually broad for a mid-sized BPO, covering SOC 2, HIPAA, PCI DSS, GDPR, CCPA, and the Philippines Data Privacy Act of 2012, which enables work in regulated verticals such as fintech and health technology.
Enshored monetizes through bespoke multi-year managed-services contracts priced per team, advertising up to 50% cost savings versus in-house alternatives and 30-day team deployment. Distribution is exclusively direct — consultative enterprise sales and inside sales targeting mid-market — supplemented by a verticalized content marketing engine. Named customers include TravelPerk, Paddle, Rocksbox, Novaalab, Merchbar, and Ecovacs, spanning traveltech, SaaS, e-commerce, healthtech, and consumer electronics. The company is founder/privately owned with no disclosed institutional investors.
Enshored firmographics
Firmographics- Name
- Enshored
- Legal name
- Enshored LLC
- Website
- https://enshored.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Enshored is a private US-founded BPO that builds custom customer experience, content moderation, sales, and back-office teams, primarily delivered from the Philippines, for venture-backed and growth-stage technology companies.
- Ownership category
- akta.pro rank
Where Enshored is headquartered
LocationHeadquarters
- HQ city
- Signal Hill
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Enshored business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- BPO Outsourcing Services: Enshored generates revenue through managed outsourcing services contracts where they provide custom-built teams of customer service agents, content moderators, sales representatives, and back-office support staff. Revenue is typically derived from dedicated team arrangements, with pricing based on team size and scope of services. The company provides fully trained, deployed, and managed teams that operate as an extension of client businesses, offering 24/7 support across multiple languages and channels including live chat, email, and phone.
- Enshored Grow (Fractional Teams): A low-commitment solution for startups and early-stage companies providing fractional team access, allowing clients to ramp up or down without substantial financial investment. This flexible offering allows businesses to access professional outsourcing support on a more variable basis, catering to companies uncertain about ticket volumes or not ready for fully dedicated teams.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom Team Outsourcing - pricing based on specific client requirements and team composition |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Enshored product offering
Product offeringCore offering
Enshored provides custom-built outsourced teams that deliver customer service, content moderation, sales and marketing, and back office support functions for technology-led businesses. Teams are deployed in under 30 days, staffed with college graduate-level talent, and operate 24/7 across multiple channels and dozens of languages as an extension of the client's operations.
Product overview
Enshored is a Business Process Outsourcing (BPO) company offering a portfolio of human-powered outsourcing services rather than a software platform. The core offering consists of four main service lines: Customer Service, Content Moderation, Sales & Marketing, and Back Office Support. These services are delivered through custom-built teams of trained professionals. An additional offering, Enshored Grow, provides fractional team solutions for startups requiring flexible, low-commitment outsourcing arrangements. The company operates primarily in the Philippines with operations in the USA, serving technology-focused clients including SaaS companies, e-commerce brands, and fintech businesses.
Differentiator
Problem solved
Functional benefit
Brands
- Enshored Grow: A fractional team solution providing startups with flexible, low-commitment customer service support that can ramp up or down without substantial financial investment.
Products and services
- Customer Service
Quantifiable outcome
- 40-60% cost reduction achieved by clients transitioning from in-house to Enshored's outsourced services
- +6 more outcomes
Companies that use Enshored
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles3 records
Enshored technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Enshored partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights5 records
Enshored competitors and assessment
Company assessmentDirect peers
- ModSquad: Digital CX company specializing in content moderation, community management, customer support, and trust & safety for digital platforms. Directly comparable in service mix (especially content moderation) and digital-first clientele.
- TaskUs: Public BPO focused on digital customer experience, content moderation, and back-office support for tech and digital-native companies. Closely comparable business model and target market to Enshored, including tech-startup clientele.
- Helpware: Outsourcing company providing customer support, content moderation, back-office, and AI data services to tech-enabled companies. Directly comparable in targeting fast-growing digital businesses with custom-built teams.
- SupportNinja: BPO providing customer support, content moderation, and back-office services to tech companies and fast-growing startups. Directly comparable business model and target customer base to Enshored's startup-focused GTM.
Emerging players
- Liveops: On-demand customer experience services with a flexible agent network serving insurance, retail, and tech clients. Comparable in providing flexible customer support but uses a different delivery model than Enshored's dedicated teams.
- Arise: Platform-based BPO connecting enterprise clients with a distributed network of work-at-home customer service agents. Different delivery model (crowdsourced) but comparable end offerings to Enshored's customer support services.
Broad incumbents
- Teleperformance: Global leader in digital business services including customer experience management, content moderation, and back-office support. Much larger scale and broader industry coverage than Enshored but with overlapping capabilities.
- Foundever: Global CX provider formed from the Sitel/StarTek merger, offering customer experience, digital, and AI solutions across industries. Overlapping capabilities with Enshored at significantly larger scale and broader scope.
- TTEC: Public customer experience technology and services company providing customer care, sales, and digital trust & safety services. Large established player with overlapping capabilities to Enshored across CX and content moderation.
- Concentrix: Large global BPO offering customer experience, digital transformation, and back-office services across all industries. Operates broadly in the same space as Enshored but at significantly larger scale and more diversified client base.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Enshored social profiles
Digital presenceEnshored financial estimates
Financial estimateRevenue estimate
Valuation estimate
Enshored leadership team
Management profileNumber of profiles
Profiles5 records
Enshored subsidiaries and ownership
Company hierarchySubsidiaries1 record
Enshored funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Enshored M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Enshored
What does Enshored do?
Enshored provides custom-built outsourced teams that deliver customer service, content moderation, sales and marketing, and back office support functions for technology-led businesses. Teams are deployed in under 30 days, staffed with college graduate-level talent, and operate 24/7 across multiple channels and dozens of languages as an extension of the client's operations.
Is Enshored a public or private company?
Enshored is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Enshored founded?
Enshored was founded in 2018. It employs 1,001 to 5,000 people.
Where is Enshored based?
Enshored is headquartered in Signal Hill, United States, in the North America region.
How does Enshored make money?
Two revenue lines are on record. BPO Outsourcing Services are the primary driver. The others are enshored Grow (Fractional Teams).
Who are Enshored's main competitors?
Direct peers on record are ModSquad, TaskUs, Helpware and SupportNinja. Emerging players are Liveops and Arise. Broad incumbents are Teleperformance, Foundever, TTEC and Concentrix.
Does Enshored have an API?
No public API is recorded for Enshored.