True Hire
True Hire is a PBSA-accredited background screening company providing AI-accelerated, human-reviewed pre-employment background checks, drug testing, verifications, fingerprinting, and compliance services to SMBs, enterprises, franchises, healthcare, insurance, and nonprofit organizations across the United States.
- Company typePrivate
- Founded2000
- HeadquartersUniontown, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What True Hire does
True Hire is a U.S.-based, PBSA-accredited background screening company headquartered in Uniontown, Ohio, with a secondary office in Canton, Ohio. Founded in 2000 and operating for approximately 26 years, the company delivers pre-employment background checks, criminal database searches (including its TrueCrim national database), employment and education verifications, reference checks, drug testing, motor vehicle records, FBI/BCI fingerprinting, electronic I-9 management, post-hire monitoring, NAIC biographical affidavit verifications, adverse action services, and exit interviews. It serves a broad customer base spanning small and medium businesses, enterprise corporations, franchise restaurant chains (Burger King, Wendy's, Dunkin', Taco Bell, Panera Bread), healthcare organizations (Aultman Hospital), insurance carriers (Progressive, BlueCross BlueShield, Centene, Sidecar Health), call centers (Ameridial), staffing agencies, educational institutions, gig economy platforms, and nonprofits.
The company's platform combines AI-driven process automation with mandatory human expert review on every report — branded as "AI-Powered, Human-Led" — and includes a web-based client portal for order management and an applicant-facing self-service portal for consent and status tracking. The platform integrates with 30+ HCM and ATS systems including Workday, SAP SuccessFactors, Oracle, iCIMS, Ceridian, Kronos, and Snagajob, allowing background checks to be ordered within existing client hiring workflows. Drug testing is delivered through national partnerships with Quest Diagnostics and LabCorp. The company reports a sub-0.1% dispute rate and holds PBSA accreditation, a credential held by only the top 10% of background check companies globally.
True Hire operates primarily on a transaction-fee revenue model with volume-tiered unit pricing (1-20, 20-50, 50+ checks annually), supplemented by subscription-style recurring revenue from post-hire monitoring and I-9 management, flat-fee specialized services such as NAIC affidavit verification at $225 per report, and professional-services revenue from adverse-action and exit-interview work. Go-to-market blends enterprise field sales for large accounts, inside sales for mid-market, and a self-service online instant-quote and ordering portal for SMB and individual customers (including nanny/household screening). The company is privately held as True Hire, LLC, with no disclosed external funding, no parent company, and leadership held by co-founder/CEO Stephanie Froelich and founder/CDO Mike Barnhart.
True Hire firmographics
Firmographics- Name
- True Hire
- Legal name
- True Hire, LLC
- Website
- https://true-hire.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- True Hire is a PBSA-accredited background screening company providing AI-accelerated, human-reviewed pre-employment background checks, drug testing, verifications, fingerprinting, and compliance services to SMBs, enterprises, franchises, healthcare, insurance, and nonprofit organizations across the United States.
- Ownership category
- akta.pro rank
True Hire industry classification
Industry- Product category
- Background Screening Services
- NAICS
- Investigation and Personal Background Check Services (561611), Employment Placement Agencies (561311)
- SIC
- Services-Employment Agencies (7361)
- akta.pro primary industry
- Pre-Employment Background Checks & Screening (BPAKAEAA)
- akta.pro secondary industries
- Employee Verification & Background Check Coordination (BPAAAIAG), Employment Verification (Work History & References) (BPACALAB)
Keywords
Where True Hire is headquartered
LocationHeadquarters
- HQ city
- Uniontown
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
True Hire business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Background Screening Services: Core revenue stream from pre-employment background checks including criminal searches, employment verifications, education verifications, drug testing, driving records, and other screening services. Revenue generated per check based on package complexity and volume tiers.
- Post-Hire Monitoring: Ongoing employee monitoring and annual rescreening services for current employees to identify new criminal activity.
- NAIC Biographical Affidavit Verifications: Specialized verification services for insurance industry regulatory filings. Flat fee of $225 per affidavit for state Department of Insurance verifications.
- Drug Testing Services: Drug screening services through partnerships with Quest Diagnostics and LabCorp. Includes urine, hair, and saliva testing for pre-employment, DOT compliance, random checks, and post-accident testing.
- Fingerprinting Services: FBI and BCI (Ohio) fingerprinting services for positions or industries requiring fingerprint-based background checks.
- I-9 & E-Verify Services: Electronic I-9 management and E-Verify compliance services for employment eligibility verification.
- Adverse Action Services: FCRA-compliant adverse action letter services including pre-adverse and adverse action notifications sent on behalf of clients.
- Exit Interview Services: Exit interviewing services to help organizations understand employee departure reasons and improve retention.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Small Volume: 1-20 background checks annually |
| Unit Pricing | Pay-as-you-go | Growing Team: 20-50 background checks annually |
| Unit Pricing | Annual | High Volume: 50+ background checks annually |
| Unit Pricing | Pay-as-you-go | NAIC Biographical Affidavit Verification |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
True Hire product offering
Product offeringCore offering
True Hire is a PBSA-accredited background screening company that delivers pre-employment background checks, drug testing, fingerprinting, employment and education verifications, motor vehicle reports, post-hire monitoring, NAIC biographical affidavit verifications, I-9/E-Verify, adverse action, executive due diligence, and exit interview services to businesses. Orders are placed through a self-service client portal or via integrations with 30+ HCM/ATS platforms, with every AI-accelerated report reviewed by screening professionals before delivery.
Product overview
True Hire is a background screening platform offering a comprehensive suite of employment screening services. The core offering includes Pre-Employment Background Checks with multiple search types (national criminal database, county criminal, employment/education verification, reference checks, drug testing, motor vehicle reports), supplemented by specialized services such as International Background Checks, Post-Hire Monitoring, Social Media Background Checks, FBI/BCI Fingerprinting, NAIC Biographical Affidavit Verification, I-9/E-Verify management, Adverse Action Services, Executive Due Diligence, and Exit Interviews. The platform includes a Web-Based Client Portal for order management and reporting, and an Applicant Portal for candidate self-service. The company markets itself as 'AI-POWERED. HUMAN-LED' and integrates with over 30 ATS/HRIS platforms including Workday, iCIMS, SAP SuccessFactors, Oracle, and Ceridian.
Differentiator
Problem solved
Functional benefit
Products and services
- Pre-Employment Background Checks Comprehensive background screening for job applicants that includes national criminal database searches, county criminal searches, employment verifications, education verifications, and drug testing, delivered to employers making hiring decisions.
- Employment and Education Verifications
Quantifiable outcome
- Dispute rate under 0.1%
- +1 more outcomes
Companies that use True Hire
Customer profileNamed customers11 records
Segments11 records
Ideal customer profiles6 records
True Hire technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability1 record
Feature5 records
True Hire partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and major.
- Quest DiagnosticscoreNational drug testing partnership providing urine, hair, and saliva testing capabilities across the country for pre-employment screening, DOT compliance, random checks, and post-accident testing.
- LabCorpcoreNational drug testing partnership providing comprehensive laboratory testing services for workplace drug screening across the United States.
- WorkdaymajorIntegration partnership enabling seamless background check ordering within Workday HCM system for enterprise clients.
- SAP SuccessFactorsmajorIntegration with SAP SuccessFactors cloud HCM solutions allowing background screening within the hiring workflow.
- iCIMSmajorIntegration with iCIMS Talent Cloud platform enabling background check ordering and tracking within the applicant tracking system.
- OraclemajorIntegration partnership enabling background screening services within Oracle HCM platform.
- CeridianmajorIntegration with Ceridian Dayforce platform for managing entire employee lifecycle including background screening.
- KronosmajorIntegration with Kronos workforce management solutions for streamlined hiring and screening workflows.
- Ultimate SoftwaremajorIntegration with Ultimate Software HCM solutions for seamless background check integration.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
True Hire competitors and assessment
Company assessmentDirect peers
- Checkr: AI-driven background screening platform serving employers and gig economy platforms with criminal, employment, and MVR checks. Direct competitor to True Hire in mid-market and enterprise screening, with comparable self-service portal and ATS integrations.
- HireRight: Background screening and workforce solutions provider serving multinational employers with criminal, drug, MVR, and verification services. Overlaps with True Hire's enterprise screening and ATS integration go-to-market.
- Accurate Background: Mid-market background screening company providing criminal, employment, education, drug testing, and I-9/E-Verify services. Closely comparable to True Hire in scale, customer mix, and product breadth.
- Sterling: Large-scale background screening provider offering criminal, employment, education, drug, and identity checks with global coverage. Competes head-to-head with True Hire in enterprise screening programs and post-hire monitoring.
Broad incumbents
- First Advantage: Public, global background screening and identity verification provider with much broader geographic and product coverage. Adjacent incumbent competing for the same enterprise RFPs as True Hire.
- ADP Screening and Selection Services: ADP's background screening and tax credit services bundled into its payroll/HR platform. Competes with True Hire via deep HRIS-native embedding, especially among SMB customers on ADP RUN/Workforce Now.
- Pinkerton: Global investigations and security firm offering pre-employment background screening alongside corporate investigations, executive due diligence, and risk consulting. Comparable to True Hire in executive and business due diligence work.
Emerging players
- Veremark: International background screening and reference checking provider with API-first delivery. Emerging player competing for cross-border and tech-enabled screening contracts similar to True Hire's international checks.
- Certn: Tech-forward background check provider focused on global criminal, employment, education, and identity checks via API. Emerging competitor with a more developer-centric product targeting digital-first employers.
Others
- Intellicorp (BambooHR Background Checks): BambooHR's integrated background check offering is a channel competitor to True Hire for SMB customers already on the BambooHR ATS, leveraging native ATS embedding similar to True Hire's HRIS integrations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
True Hire social profiles
Digital presenceTrue Hire compliance and trust
Trust signalCompliance1 record
True Hire financial estimates
Financial estimateRevenue estimate
Valuation estimate
True Hire leadership team
Management profileNumber of profiles
Profiles2 records
True Hire funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
True Hire M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about True Hire
What does True Hire do?
True Hire is a PBSA-accredited background screening company that delivers pre-employment background checks, drug testing, fingerprinting, employment and education verifications, motor vehicle reports, post-hire monitoring, NAIC biographical affidavit verifications, I-9/E-Verify, adverse action, executive due diligence, and exit interview services to businesses. Orders are placed through a self-service client portal or via integrations with 30+ HCM/ATS platforms, with every AI-accelerated report reviewed by screening professionals before delivery.
Is True Hire a public or private company?
True Hire is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was True Hire founded?
True Hire was founded in 2000. It employs 11 to 50 people.
Where is True Hire based?
True Hire is headquartered in Uniontown, United States, in the North America region.
How does True Hire make money?
Eight revenue lines are on record. Background Screening Services are the primary driver. The others are post-Hire Monitoring, NAIC Biographical Affidavit Verifications, drug Testing Services, fingerprinting Services, I-9 & E-Verify Services, adverse Action Services and exit Interview Services.
Who are True Hire's main competitors?
Direct peers on record are Checkr, HireRight, Accurate Background and Sterling. Broad incumbents are First Advantage, ADP Screening and Selection Services and Pinkerton. Emerging players are Veremark and Certn. Intellicorp (BambooHR Background Checks) is listed as an others.
Does True Hire have an API?
No public API is recorded for True Hire.
What industry is True Hire in?
True Hire's product category is Background Screening Services. Its primary akta.pro industry code is BPAKAEAA, Pre-Employment Background Checks & Screening, with a secondary code of BPAAAIAG, Employee Verification & Background Check Coordination. Its NAICS code is 561611 and its SIC code is 7361.