Level One
- Company typePrivate
- Founded1999
- HeadquartersMalvern, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Level One firmographics
Firmographics- Name
- Level One
- Legal name
- Doxim
- Website
- https://golevelone.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Level One industry classification
Industry- Product category
- Customer Communications Management Software
- NAICS
- Software Publishers (5132), Telephone Call Centers (56142)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Direct Mail Advertising Services (7331)
- akta.pro primary industry
- Customer Communications Management (CCM) & Transactional Messaging (MPAAAIAL)
Keywords
Where Level One is headquartered
LocationHeadquarters
- HQ city
- Malvern
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Level One business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Software Subscriptions: Subscription-based access to plug-and-play, integrated SaaS software solutions for customer communications management.
- Technology-Enabled Managed Services: Managed services complementing software solutions for operational efficiency and customer experience delivery.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Level One product offering
Product offeringCore offering
Level One delivers customer experience solutions tailored to the evolving needs of the utility market. The company provides SaaS-based Customer Communications Management (CCM), Payments, and Customer Engagement Management platforms that enable regulated organizations to deliver personalized omnichannel communications across print, mail, and digital channels, supported by technology-enabled managed services.
Product overview
Doxim (Level One) offers an integrated platform-plus-modules architecture centered on Customer Communications Management (CCM) and Customer Engagement Management. The CCM platform serves as the core offering, with modules for Print & Mail, ePresentment, Direct Mail, and Interactive Engagement enabling omnichannel communications delivery. A parallel Payments Solutions core product includes modules for Anywhere/Anytime Payments, Security & Compliance, Processing/Posting & Reconciliation, and SaaS Portal. The Customer Engagement Management platform rounds out the portfolio with Loan Origination, Digital Account Opening, and CRM modules. These products are designed as plug-and-play, integrated SaaS solutions for regulated industries including banks, credit unions, wealth management, consumer finance, insurance, utilities, and healthcare.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Communications Management (CCM) Platform
Quantifiable outcome
- Reduced overhead costs of physical document management through digital document strategy
Companies that use Level One
Customer profileSegments7 records
Ideal customer profiles4 records
Level One technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Level One partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Doxim Partners ProgramcoreFormal partner program mentioned but specific partner names and details not provided in available source content. Program appears to be designed for channel partners, resellers, and distributors serving regulated industries.
Scale indicators3 records
Recent moves4 records
Expansion highlights5 records
Level One competitors and assessment
Company assessmentDirect peers
- VertexOne: VertexOne is a utility-focused customer information system (CIS), billing, and customer-experience vendor; it is the most direct vertical peer to Level One given its end-to-end utility CX and billing focus.
- PayIt: PayIt is a digital government and utility payments/experience platform; it overlaps with Level One in utility billing, payment processing, and omnichannel customer communications.
- Doxim: Doxim is the underlying CCM/payments platform whose capabilities Level One delivers; it provides the same omnichannel communications, ePresentment, print/mail, and regulated-industry compliance stack and is the most direct comparable for product, buyer profile, and go-to-market motion.
- Smart Energy Water (SEW): SEW provides a digital customer engagement platform purpose-built for utilities and energy retailers; it competes directly with Level One in utility billing communications, self-service portals, and engagement workflows.
Broad incumbents
- Genesys: Genesys is a leading contact-center-as-a-service (CCaaS) and customer-experience platform; it overlaps with Level One where utility customers evaluate voice/omnichannel CX as part of communications modernization.
- Salesforce: Salesforce's CRM, Marketing Cloud, and industry clouds (including Financial Services Cloud) are increasingly used as the engagement backbone by utilities and financial-services buyers; it is a broad incumbent against which Level One's CRM and engagement modules must differentiate.
- OpenText: OpenText is a large enterprise information-management incumbent with an established CCM/experience suite; it overlaps with Level One on regulated document communications, ePresentment, and archive/compliance use cases.
- Five9: Five9 is a major cloud contact-center vendor competing in the same utility and regulated-industry CX deals where Level One's communications and engagement capabilities are evaluated.
- Quadient: Quadient is a long-standing incumbent in customer communications management, document automation, and mail/print operations serving regulated industries; it competes with Level One's CCM and direct-mail capabilities from a much broader portfolio.
Regional players
- Ecrion (by KUBRA): KUBRA (which includes Ecrion's CCM technology) is a North American provider of customer experience, billing, and payment solutions heavily focused on utilities; it is a strong regional comparable for Level One's utility billing and communications stack.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Level One social profiles
Digital presenceLevel One compliance and trust
Trust signalCompliance7 records
Level One financial estimates
Financial estimateRevenue estimate
Valuation estimate
Level One leadership team
Management profileNumber of profiles
Profiles2 records
Level One funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Level One M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Level One
What does Level One do?
Level One delivers customer experience solutions tailored to the evolving needs of the utility market. The company provides SaaS-based Customer Communications Management (CCM), Payments, and Customer Engagement Management platforms that enable regulated organizations to deliver personalized omnichannel communications across print, mail, and digital channels, supported by technology-enabled managed services.
Is Level One a public or private company?
Level One is a private company. It is classified as unknown and is currently operating.
When was Level One founded?
Level One was founded in 1999. It employs 11 to 50 people.
Where is Level One based?
Level One is headquartered in Malvern, United States, in the North America region.
How does Level One make money?
Two revenue lines are on record. SaaS Software Subscriptions are the primary driver. The others are technology-Enabled Managed Services.
Who are Level One's main competitors?
Direct peers on record are VertexOne, PayIt, Doxim and Smart Energy Water (SEW). Broad incumbents are Genesys, Salesforce, OpenText, Five9 and Quadient. Ecrion (by KUBRA) is listed as a regional player.
Does Level One have an API?
No public API is recorded for Level One.
What industry is Level One in?
Level One's product category is Customer Communications Management Software. Its primary akta.pro industry code is MPAAAIAL, Customer Communications Management (CCM) & Transactional Messaging. Its NAICS code is 5132 and its SIC code is 7370.